Crates in Horsham

On a Monday, for the first time and with my daughter Laura, we had lunch at Crates and it was out of this world. The food was delicious, the products were fresh and last but not least, the staff was extremely friendly and what's more very helpful, especially Cheryl, Nina and Lisa who also happens to be the owner.

The cafe and shop is fantastic - always welcoming and friendly. We get our coffee from here and it is delicious. They also have an awesome range of local gins.

I had a salad bowl with halloumi and a side order of hummus, my husband had a taco salad with halloumi , the portions were so meagre! I just had a few lettuce leaves sprinkled with grated carrot and a few bit of chopped pepper, the halloumi was wafer thin and about half a tablespoon of hummus, my husbands was the same, I went in hungry for lunch and came out starving! I complained to the manager, she was not understanding at all and said that’s the way it is! That’s the normal size portions, like, if you don’t like it then tough!, I will not be going back, a real rip off!, very disappointed with her attitude

Super friendly staff, great menu selections, lovely atmosphere, fab to see local produce being supported. Thumbs up from me!

Crates is always a wonderful experience. Very dog friendly with a menu for dogs too, and some great food for humans! They do a great coffee in a very relaxed atmosphere.

Great place for coffee and very varied and interesting snacks.

A really nice cafe. Lots of gluten free options, polite staff and reasonably priced. Recommended.

Popped in whilst in Horsham and enjoyed the food (sausage and egg muffin), the service was pleasant and efficient. Also prefer the layout since the swap (the shop swapped places with the cafe, which is now positioned as a bistro). It’s very dog friendly and has a doggy menu. However was surprised to be told sauce is charged separately (40p each time)… I was left tingling with excitement whether this would be a standard sachet on the plate, or a condiment bottle would arrive with the food? Sadly neither and a small amount of sauce had already been applied in the kitchen. It’s the only place (outside of some McDonalds) where I’ve been charged for table sauces. (I fully understand being charged for chef sauces eg to accompany steak). We also had tea, which was served in a cup (rather than a pot) - this seems to be more common these days but not a fashion I enjoy. It feels miserly (at just under £4 a cup) and there is nowhere, except the saucer, to put the used bag.

Wide spread menu. They have doggy menu too. Great coffee (flat white.) if you don’t care for the art. okayish croissants( with additional jam) good almond croissant. Warm service and great ambience.

Disappointing - im in & out alot of coffee shops, never have I been asked to "move on" by staff from any of them! granted I was there for a couple of hours, in which time i bought multiple hot drinks & treats, but to tell a customer they have out stayed there welcome is rude. Its not the first time I've visited but certainly will be the last!

Great little cafe with lovely food and service

I shop in Crates every Christmas for a hamper of Sussex produce for my parents. Lots of good items and variety on offer.

Crates is an excelllent place to get good coffe and it has amazingly good sandwiches. I try come back as much as I can! it's so worth it!

Very nice coffee, good and warm atmosphere 😊

Really nice to find somewhere with so much choice for Celiacs. Food was lovely and the staff were friendly and attentive.

I'm really sorry but I'm going to leave a poor review. Such slow service and most requests not available. We are coeliacs and had to keep saying gluten free, one attempt not gluten free. Such a shame really wanted to support them.

First time visit as our usual place,and not disappointed, great cup.of coffee and a sausage patty sourdough muffin,really nice ,served by a friendlyguy,,will be back.

First time visit given that our usual venuewas busy,,had a really nice cappuccino and a sausage patty sourdough muffin absolutely delicious,,we will be back.

Such a great place for lunches. Completely coeliac aware. My favorite is the range of tasty jacket potato options. They often have gluten free quiche and gf cakes such as lemon drizzle

If you're not getting coffee and lunch from crates you're missing out. Also the staff are great

Their gluten free chocolate brownies that are made freshly daily I believe, are Delicious!!

Very friendly shop, great vegetables and even better gin. Very helpful that the coffee shop seating has moved to the front with a view of the Carfax. Best coffee in town.

Beautiful place with an excellent menu. The shop sells all manner of interesting wares. Unfortunately the food didn’t live up to promise with the coffee being awful and the cores left in the apple for the sandwich.

Not for me... very small inside, maybe 7 tables. Dogs welcome, minimal decor, wooden seats which were uncomfortable. We had a coffee and left. Wouldn't return to be honest as there is so much variety in Horsham and love the Deli and Amice.

Lovely local produce and great coffee in their cafe next door!

I bought a pickle from here and it's the best pickle I have ever had. They have the greatest biscuits known to mankind

Bad coffee like this in 2022 is just inexcusable. It’s never been easier to get freshly roasted beans and/or basic barista training. This glass mug is way too big for a flat whites, meaning the coffee is completely over diluted by the milk. no latte art is fine, but the milk is completely the wrong texture for a flat white. I’d rather buy coffee from independent places than from the big chains, but if you can’t make a flat white, don’t offer them. Added to this, they do not accept Amex, there’s plenty of good independent coffee houses that can make great coffee that do accept Amex. I’d really like to come back one day and find that this cafe has upped their game with their coffee as the staff were very polite and the cafe was otherwise warm and cosy.

Good to explore what you may require

I’m reviewing the coffee shop as I didn’t visit the store. Excellent coffee just off the main square and in my experience probably the best in town. I ordered a large latte which was enormous but not in the least compromised by its size. Friendly service. What more do you need if it’s good coffee you’re after.

We visited on the spur of the moment, and were lucky to find a table to seat 6. The staff were welcoming and friendly, and weren't phased when we explained we had a fairly tight time schedule. There was a great selection to choose from, everything came as quickly as they could make it and it was all very tasty. The wide variety of hot drink we chose were also good. When we popped in the following day just for coffee, they remembered us and that our order was different. Will definitely visit again and recommend it highly.

Best hot chocolate! And the produce shop has really really good bbq sauce

Nice Coffee, Good food, Eat it, then buy it in the shop! Good range of food wine etc, very friendly people.

Delicious piccallilly sausage roll and amazing coffee with warm chocolatey undertones. I'm out of town and this makes me wanna come back!

Coffee was pretty good , but served in a glass with no handle - never a fan of this. Pastries were poor, my cheese straw was very poor. Sat for half an hour, lots of staff but didn't clear our table.

Best coffee in Horsham, no competition

The best coffee in Horsham, and it's fairly priced.

We’ve stopped here for fresh produce in the past but never visited the cafe. The coffee was good (and generous in size) brought out to us in the limited outdoor space. Being on the Carfax, it was a sub trap and a good place to while away time, people-watching. The service was friendly, prompt and attentive - all good reasons to support a local coffee shop over one of the chains.

Historical building, with a ghost, was a gaol in the 16th century. Great staff and irresistable selection of local produce including interesting beers and gins, fresh fruit, local sweets and chocs, Horsham Gingerbread and locally made biscuits. Also a small cafe with lovely fresh pastries. And to top it all, I can get toast and Marmite there, happiness!

Great shop, great produce and very helpful staff...

Brilliant service from this place. I ordered a bespoke hamper of local goodies for a relative living in Horsham from Edinburgh. Lisa couldn't have been more helpful in sorting it out and it was delivered on cue. Great stuff.

Crates does the best latte in Horsham, the staff are always friendly and they have a lovely selection of food and drinks in their shop.

Lovely friendly, helpful staff and an excellent array of local produce. I’m looking forward to my Bolney bubbly and Christmas pudding cheese!

£5.40 for a small sausage roll and a sandwich which had a single thin slice of cheese in and no butter, just a small amount of sauce on. Bread wasn’t soft either Had to fold the cheese over to double it up and settle with half a sandwich. What a joke

Helpful and friendly service, offering quality local produce. Would definitely recommend a visit.

I contacted "Crates" regarding a birthday hamper for a family member living locally to the shop. What a real treat to find a shop that really wants to help you give them some business online and I have nothing but very high praise for their caring attitude, help with choosing contents of the hamper and delivery when they said they would do it. The gift was received with excitment and joy. What a wonderful shop. Once the lockdown has eased I shall definitely be visiting in person. Thank you very much.

Somewhere safe to shop in these frigtenimg times. P J, Marion and there lovely team make you feel very welcome. The very best selection of local Gins to be found anywhere.

Ordered the veg box and a meat & dairy box online last week. The whole process was very easy and straightforward. Great friendly service and a wonderful assortment of tasty local produce. Thank you Crates.

Fab service, friendly and very accommodating when i put the wrong date for my order. Lots of lovely things in my veggie and meat bags. Shop local folks, you won't be disappointed with Crates!

Fantastic, friendly local produce store - a treasure trove full of goodies!

Amazing local produce, always welcoming staff, and the best coffee you can get in Horsham. Don't waste your time with the highstreet guff, get the real stuff here!

Although a relatively small shop it sells amazing locally sourced produce - sausages/burgers as well as veggies and a variety of gins. I'm told the coffee shop is certainly worth a visit too.

Love it. Great food and local produce. A bit pricey but you get what you pay for and it's well worth it for supporting local producers.

Awesome coffee and great produce

Crates sells lovely fresh produce nice sauces and has a very welcoming atmosphere with friendly easy to talk to staff. I buy my milk from here as I prefer the non pasteurised verity. I would recommend doing this as it wastes less plastic as you can bring your own glass containers, this also allows you to get money off refilling. Overall it is a wonderful shop. I just wish it could be physically bigger to offer more items and produce.

The staff are always friendly, prices are high but the produce is high quality. Best coffee in Horsham.

Nice hot chocolate and toasted cheese and red onion chutney sandwich was very nice.

Stopped here for a quick pick-me-up and ordered a flat white. The coffee was reasonably priced and well presented when it arrived... the early signs were good! Taste wise, it was spot on. Lovely and rich, strong and well balanced... Everything a flat white should be. They use local coffee beans too, which is always a bonus in my books. Although I didn’t have anything to eat, the sandwiches and pastries in the cabinet display looked appetising and fresh. They also have an adjoining shop which sells everything from local produce to wines, gin and chocolate. There are seats both inside and outside, which is ideal for people watching whilst enjoying your drink! Crates is a must visit if you’re looking for somewhere for a coffee stop whilst in Horsham town.

Best coffee in Horsham! Also a great place to go if you are a Gin lover, as they have some great brands for sale here.

Lovely people who always go the extra mile to ensure it's the coffee you want. Always a friendly face, and great advice on the local produce. I especially enjoyed the cheese and great gin selection - with sampling too!

Decided to try this attractive looking café, have walked past many times. However my soya latte so weak, tasteless, thin and watery. The lady who served me assured me all their coffees are double shots unless requested otherwise. Either the soya milk being used is inferior or the coffee beans not good quality, which would be surprising. Unfortunately didn't have time to mention it, had a few mouthfuls and left.

I absolutely love my weekly visit to Crates. I usually have a good browse around the shop before buying my usual sourdough loaf. They stock a fantastic variety of local produce including wine from he Bolney estate (Bacchus being a favourite!), an impressive selection of beers and spirits, delicious meats, bread, local honey, chutneys, sauces, fresh veg and even Horsham gingerbread - who knew!?. The staff are genuinely interested in what they are selling and you can always have a lovely chat. Don't forget to get a "coffee to go" or take a seat in the cafe and enjoy a delicious sandwich. It's a fantastic shop/deli/cafe that really does deserve everyone's custom.

Superb selection of local produce, always visit here when I am off visiting as i love to take genuine products.

We called in here for coffee on a very cold Saturday lunchtime. The staff are friendly and knowledgable and they obviously have lots of returning customers. The food in the café side of this quirky old building also looked very good.

- a small selection of unusual fruit and veg, and the Toger Toms Tomatoes cook up a treat. Laid out like a childhood corner shop, what excellent service too.

Whenever we visit Crates the staff are friendly, helpful and welcoming. Coffee is excellent and the snacks are freshly made, tasty and sometimes quirky. It is attached to a small shop selling local produce and cheese and one seldom goes away without buying something to take home. An independent trader well worth a visit.

Lovely place for a smooth, strong coffee. I pop in every now and then for their fresh and locally sourced produce. Great veggies, drinks and other little treats. You'll always get a warm and friendly welcome regardless of it being their shop or cafe

I nipped in here for a coffee as I was in the area. The staff are very friendly and talkative,the shop sells lots of lovely local produce. The coffee was very nice and certainly hit the spot. No doubt I will pop in again if I'm in the here.

Tiny cafe attached to an artisan greengrocers/deli on the edge of the town's main shopping square.

Made my first visit to Crates with a friend! Very pleasant cafe with outside seating and a few tables inside . Friendly staff, tasty sandwiches and a great cup of tea. What more do you need! Reasonably priced.

Very good coffee from Horsham Roastery, nice but limited outside seating that gets the morning sun. Good local produce store too,

We come to Crates nearly every weekend. Really friendly and knowledgeable staff and great produce at reasonable prices.

Just popped into Crates to get my flax oil and came out with some gingerbread to die for, some gorgeous fresh vine tomatoes and some lovely sourdough bread.. Was given a free taster of locally made Brighton Gin. Will definitely be going again.

Popped in for sandwich/drink at weekday lunchtime. Very nice. Freshly prepared and made on premises. Decoration and cutlery nice and clean. A little on expensive side but nonetheless happily recommend.

Made a beeline, during brief visit to Horsham, for this delight. And glad that I did.