Costas Coffee in Vale of White Horse

It’s a great place for real coffee. Sometimes you might need to tell the barista to make your coffee at Costa standards. Once I had to return my coffee. Overall, it’s a lovely place but the owner should continuously train the baristas.

Expensive. I sat inside to drink a coffee and a toasted sandwich, very dirty tables not wiped down chair's the same.

Only stopped off at the drive-through for a coffee, girl that served me friendly and helpful even when busy, credit to the brand.

Efficient, friendly service. Delicious hot chocolate and food at the right temperature.

Staff friendly and helpful, pretty fast service

Friendly staff,clean store,good atmosphere

Asqueroso. Mesas sucias pidieron algo con lo que limpiar a uno le dieron servilletas. Estantería cubierta de viejos derrames de bebidas. La camarera usó el único inodoro de trabajo con su comida sirviendo delantal puesto. Íbamos a comer un poco pero no nos apetecía la contaminación de los alimentos. La bebida era fresca / fría quería bebida caliente

Very wonderful, the coffee is very good, and the prices are moderate

A really nice clean and friendly place, quick service, well done 👏

This place is shut, wasted my time and fuel driving here. Update your google

Great atmosfere and friendly workers.

Always decent staff and service, good options for lactose intolerance is a bit lacking but overall a nice place and good staff.

Reliable drive-through service. Always friendly staff and, so far, no mistakes with my orders.

Over priced premade packet cancer food fresh from the FDA. Untrained staff and they deliberately shine the lazer scanner in your eyes at the drive thu. Staff co decend if you don't look rich

Staff member shouted at my disabled sister for picking up a brownie, then shouted at my mum too after my sister made her pick it up. Took 8 minutes to make 2 drinks when we were the only customers in the store, and tried to apologise with a small cup of marshmallows despite that we said no marshmallows when ordering our hot chocolates, as we are vegetarian.

Didn’t think. Much of it wanted a cup of tea the boiler was broken and the toilet was out of order so A waste of time

I order two time coffee there- always make not correct coffee and not good coffee 😡pay that coffee not cheap and make rubbish coffee

Coffee was good as expected but very slow in coming. The furniture was grubby and stained, such a shame

Staff member openly coughing into her hands then serving customers without washing her hands. You would have thought a global pandemic and multiple ad campaigns might have had a longer term effect on improving hygiene standards, particularly in catering 😷 We left before we ordered. I reported this to Head Office who have apologised and have offered two free coffees, but I’m still scarred from the grimness of it to be honest!

A grim place to have coffee. Awful service. The tables are often filthy, and the food is unappetizing because it looks nothing like other Costa cafes, which may be from improper storage. It all suggests the staff are poorly trained.

Staff members are useless. Jasmine is very rude girl she talks about most customer in a bad way and made a comment about me which I heard but she was scared to tell me to my face. This costa has gone downhill since the previous staff members left.

Nice coffee and pleasant place to meet a friend. Downside is the toilets, one out of order and disabled toilet filthy. I didn't use it . They never look clean seems the same in most costas

Hmmm. Not a huge fan of Costa but this one really is a little odd. Think I will leave it there.

We were looking for a place to have a hot drink,we were passing McDonald’s just up the road but then it was too late but we happened to stumble upon here and this was great and in the perfect location so we popped in.Staff were very friendly and looked very clean.

Website says shut at 8, ordered to collect at 7, they took payment and shut at 6. What more can I say..... No coffee

Staff are not friendly. And they seem to close early really often.

Usual great coffee from Costa but despite the place being empty the 2 members of staff were surly and gave me the impression I was putting them out by having to make me coffee

Seating areas and tables are filthy. It looks like the place has not been cleaned since the start of the first lockdown. Absolutely disgusting !!

Great Costa, staff are very friendly and the remote ordering system works very well, coffee is always hot and prepared at a perfect balance between speed and quality. Lovely well designed interior and comfy seats. Although it is a chain there is feel of indivduality created by the great staff.

Was not impressed. Plenty of staff but only doing takeaway. The service was poor and the coffee only lukewarm.

Tables not cleared staff very slow we had to clean the tables to be able to sit

The very worst service. 3 workers behind the counter yet only one seemed to know how to make drinks and took 10 minutes to get a tea and coffee when they had noone else to serve! Staff were just generally unfriendly like we were wasting their time. Gives me so much respect for the coffee shops that are actually busy and the staff manage to do their jobs, flash a smile and be polite.

Very friendly staff. Like family. The best Costa out there.

Bit of a wait but no problem, friendly service.

Siobhan the assistant was very rude and not a nice person. This woman should not be serving customers anywhere. The hot chocolate was disgusting too. It was watery with a massive glob of sugary syrup at the bottom. It doesn’t take much to give it a stir when you’re paying over £3 for a drink. Would have done so myself but the point of a drive through is that is arrives in your car ready to drink. Not going back. Terrible.

To pricy! £4 just for a fajita wrap!

Not sure where to start as the experience was horrendous. Very slow service, we were served our coffee in a dirty cup - it looked like it hadn’t been washed - when we mentioned this to the barista she looked vacantly at us, took the cup with a tut and replaced it, no apology given. We took our tray to the table, no napkins, I went back to ask for some, I was greeted with another tut and they were heavily handedly put down on the counter. We were meeting friends who had traveled some way so got them a coffee which was served in take away cups as they had no clean cups, this was 10.30am! No reduction in the price. The service was slow, staff rude - one member of staff in particular needs immediate training in costumer service, dirty, as tables had not been cleared. Would definitely not recommend,

Convenient, shortbread lovely, hot chocolate tepid, table uncleared, too soon for Christmas muzak.

Very rude girl on the counter. They look like they have been forced to work there. They should work on their attitude a bit more.

I use the Costa coffee shops all over Oxford with normally very good coffee and service. This one is consistently BAD. Bad for slow service to walk in customers. Bad because they give preference to drive in customers. I went in today where there were 4 staff. 1 at the till. The others not making coffee and not directly serving customers. One at the coffee machine staring into space. I walked out.

Nice seating area, predictable quality and price. Safe place to spend 30 minutes or one hour if not tempted by sugary snacks.

nice place for coffee and cake break

Clean place Good mannered staff Fast friendly service

Been multiple times in the morning for breakfast and have been out of stock of vegan bacon sandwich.

Love the Olympic cups Costa are doing at the moment.

Staff help keep the place very clean.

Kept clean, good coffee. But Air con always blasting out even when it’s cold. Staff probably don’t feel it as they are working, but customers sitting down experience the full blast of cold air.

Usual Costa experience, nothing special. A bit sad tho that it's in the middle of a carpark - soulless, asphalt everywhere...

Worst customer service I've ever had in any Costa coffee house! The male collegue was slamming drinks and our cake (which ruined the cake because it was in a takeaway bag). You would be better off going to a local petrol station and using Costa express. All the staff were really off but the male collegue in particular looked like he'd rather be at home in his mirror making sure every strand of hair was in place 👎👎.

Very poor my was food on the counter while other people were served not covered or in a bag not acceptable in anytime let alone a pandemic!!!!!!!

Best Costa I go through and I travel alot

Called in for a coffee,which was lovely,sat outside.Used one of the the toilet facilities before we left.Absolutely disgusting,toilet 🤢,bins overflowing and paper on floor,floor wet and slippy.Coffee shop was hardly busy,someone needs to empty bins and clean up!!.This was mid morning!!

Was served by a lovely young man today, the service was great and my hot chocolate was 10/10. Would highly recommend going here! Everyone seems so lovely!!!

Usual Costa quality, but service wasn't very good. It all seemed a little too much hard work for the young lad behind the counter. He needs to work on his customer service skills.....

Clean and safe place to go to. The staff are very friendly and welcoming

Friendly staff. Good coffee. Easy access

Nice coffee shop. Order in the car, collect on store straightaway. No delay.

Best place for a nice hot chocolate ☕😋 Toffee spiced hot Chocolate is very nice

Great place to grab your drink and snacks

Friendly staff, often generous portions given on too good to go

The girl who is supervisor was hanging around in sunglasses and being very rude to me and other costumers! Absolutely shameless!

Have just been here and was served by Siobhan, customer service was absolutely shocking, she came across very rude, and as I was placing my order she kept ignoring me to talk to her colleague and then asking me to keep repeating myself and rolling her eyes at me. This is the second time I've had a bad experience at this Costa and will not be returning!!

None of the staff wore masks. They said it's not an issue. If they don't do that, how can you trust them to get anything right?

Excellent service on the whole. Drink prepared quickly and tasted good. Didn't need to wait long as went at 6pm. They had a moveable tray mechanism that made it easier to take the drinks and felt Covid safe. Only missing a star as they forgot my chocolate flake that I asked to be put on the side, even after reconfirming my order at the payment/collection booth.

Good coffee, promptly served, great staff.

Awful treatment of customers. Went in to get a coffee and use the restroom but told they can’t open the door. No explanation. No eye contact and rude approach

Came to have a coffee, arrived at 18:47 and is closed!? Lights off and employees leaving. Closing time supposed to be at 19h.

Fast and efficient with friendly staff, although 50 per cent more expensive than Costa machines at Shell petrol stations for the same coffee.

Went during the second lockdown. Staff are seriously hostile. No manners with whoever is taking orders and dispatching. Won't be returning here

Service seems a little slow here compared to other Costa drive-Thru.

For what is one of the largest and most trafficked Costa in Oxford, to on a semi regular basis, be out of tuna melt, ham and cheese and bacon and brie paninis, all toasties and hot chocolates begins to get annoying. I would say about 40% of my visits result in my time wasted because they are out of stock because "its been busy" They also often get my order wrong if its more than two items. Then there is one manager who seems to always be passed off at customers for daring to mention they got the order wrong.

Coffee was usual Costa standard

Nice coffee but the staff where slow and un efficient had to wait 20min for a coffee been to other costas which have been busier and had much faster service.

Friendly staff and relaxing ambience.

I love it! The staff are friendly, coffee is awesome and great tasting quality hot food and pastries!!!

My absolute favourite place to go if I've missed breakfast and flagging in energy. Quick and accurate service.

Awful attitude from staff, very unfriendly and kept interrupting me in a sarcastic manner while I was placing order. I didn't appreciate having to show the staff my phone screen as proof that I signed into a track and trace app before I could place an order. It's just ridiculous.

Great coffee; but possibly the slowest drive through, and grumpiest staff!!

Really good service, and polite friendly staff.

Slow service and hot chocolate was lukewarm.

Quick way for you amazing coffee

Really great coffee. @ seacourt tower Botley oxford

Very nice Costa, felt clean, comfy seats. There is a drive thru, which is very helpful. Great place to stop off for a quick coffee.

Costa always have what we need...👍

Overcharged me then complaints department refused to correct the mistake, now having to deal with it via the bank.

Good customer service and good food!

Only let down is sometimes the staff can't be bothered. They one really good member of staff young Jay. He always goes out of his way to help. Ty

Lovely food cant see why people are not being approached about not wearing a mask

Ive used a number of costas and while i agree with track and trace, i have always been asked to fill it in at the table, however today th( i believe spanish barista today)insisted i fill it in before payment if not they couldnt/ wouldnt serve me for dine in

We love the costa tea but the service isn’t good

Friendly staff, good coffee and food, perfect for social distancing when using the drive-thru

to wear a face covering or not! different rules for different days! too confusing!

Poor customer service, hot food was luke warm would have said something but had taken food back to car and queue in store too long due to limited staff numbers.

Virtually no apparent attempt at use of environmentally friendly materials or encouraging use of re-useable cups. They encourage drive through as opposed to walking as their car park design and location isn’t pedestrian or cycle friendly. They do use Rainforest Alliance coffee, but you’d thought that a company with the buying power & resources of Coca Cola could do a lot more. Their food products are of a poor quality. The drinks are or a good standard. I wonder about their adherence to social distancing in their kitchen - doesn’t seem room.

Yummy bacon rolls and loads more

arrived here 10 mins before 6. Drive through closed and front door locked. Meant to close at 6... wish I could finish work early every day

Normal Costa with the only working toilet in the whole retail park.

Love the new honeycomb flavour range 😋

Very efficient location. We arrived, ordered, had drinks produced and left within a couple of minutes (inside the shop, not drive thru). Cakes are always top drawer here too, which is a bonus!

Costa and drive thru, does what it says on the tin