Costa Express in Kingston upon Thames

Dear Hawkers Bar and Brasserie Team, I’m reaching out to share my thoughts on my visits to your establishment, which have unfortunately left me disappointed despite returning multiple times in hopes of a better experience. On several occasions, I’ve noticed consistent issues, including a lack of beer availability and disengaged service from staff, even senior members. What stood out most during these visits was the lack of engagement—there were no greetings, no warmth, and it often felt as though customers weren’t welcome. Staff frequently prioritized tasks like cleaning cutlery over acknowledging or serving guests, which was both disheartening and unexpected. The atmosphere is beautiful, and I believe Hawkers has so much potential to offer a great experience. However, the shortcomings in service, coupled with the premium prices, lead me to feel that the value doesn’t match the cost. This seems to point to a need for better training and management oversight to ensure the team feels confident delivering top-tier hospitality. I’m sharing this feedback in the hope that it helps you identify areas for improvement and allows you to elevate the experience for future visitors.

Very nice bar. Looks really good inside. Beer is decent too. Deserves to be busier

Mate I love Starbucks and go to stores all over the country (I travel for work) but this branch is really letting the side down, bad service and ages and ages to get drinks!!!! Why and how? It doesn’t happen at any other branch even busy west end stores full of tourists etc but this Kingston store is just bad, I will give it a miss next time … it’s not even busy and they can’t seem to make drinks in a decent amount of time - not again

Food was cold, wrong item sent and missing item. And took an hour to arrive! Worst I’ve experienced

Nice pub that has retained its character, good selection of beers and alcohol plus soft drinks. Don’t forget to look in the fringe by the bar area- an amazing selection of prime beef. Nice outside area and good staff.