Costa Drive Thru in North Somerset

Natalie!! You absolute hero. I took a gentleman I was looking after to this Costa and he left with a bloody great big smile on his face due to Natalie which is more than you expect from picking up a coffee. The customer service was exceptional, the friendly smile was the most endearing and the all round experience was made a delight. A staff member to be treasured.

This is definitely 1/3, the best costa on the A370 into Weston, easy parking, drive through and just been refitted with new furniture The staff are always pleasant, and are at ease chatting with you while serving.

Sunday afternoon 31st October and we visited this branch of Costa. Although predominantly a "drive thru " there was seating indoors as well as outside. Service was a bit slow, there was one member of staff taking the orders, payments and then making the coffee. We did see another member of staff from the "driver thru" come into the main store to collect supplies. Eventually we ordered 2 flat whites, £2.80 each, when served we found somewhere to sit. There were no Barista skills in making the coffees, just slopped into the cups. Not the best Costa, the coffee tasted rather bitter. It was no surprise that the general state of the place was untidy and empty tables needed clearing in. We had to clear the table before we sat down. The table needed a good wipe down and the fabric in the seats was heavily soiled. It was obvious that there was insufficient staff to operate the store. There were people queuing in-store and a backlog of cars at the drive thru. Although the store was due to stay open till 18.00, at around 15.00 a note was put on the door to say "due to operational difficulties the indoor section was closed, only open for drive thru.