Costa Coffee Silverlink in North Tyneside

Must be a new waiting, customer service team, rude arrogant and won't be returning

Fantastic starter prawns Excellent gluten free pizza which is hard to get when eating out. Would definitely recommend

Lovely food, came really quickly & was hot! Definitely go again & want to try the Sunday lunch! The only slight niggle & it’s not the food is we felt a little bit rushed to order food, the waitresses kept asking if we were ready when looking at the menu, other than that really lovely

First time trying this place for date night and the food did was lovely! We ordered the steak which was huge and a huge bowl of pasta. The only problem we sat under a speaker and the music was a little loud but it did not put us off. Will definitly be returning

Love this place always a warm welcome and food is awesome.

Staff where absolutely amazing, very quick service and listened to allergy requirements. I was amazed by the food that we ordered, everything was presented well. Staff made us feel welcome, we also received a complimentary garlic bread for starters that was truly amazing. Highly recommended will definitely be coming back soon. Many thanks

Visited bank holiday Monday 26th August. Food was amazing, good value for money. Carbonara was absolutely gorgeous, fantastic service all round, staff was so friendly. Definitely would recommend.

Good food, friendly staff, OK for Coeliacs

What a wonderful Restaurant is Cassia Silverlink. Food is beautifully cooked and mouth watering and a fantastic selection. Staff are friendly and helpful. Our visit to this Restaurant with friends was so lovely if we are up this way again we certainly will call in. Excellent.

Italian that does Sunday lunch carvery style, huge Yorkshire puddings, lovely sausage chipolata with Sunday lunch. Decent size , booth seating a little cramped but manageable. Good drinks selection of beers, Very reasonable Sunday and weekday lunch specials, best to book if looking for lunchtime, by 2 ish it's much more quiet.

Had sunday lunch there and was wonderful. Service was good too.

1st time visiting,wasn't disappointed. Great service, food & staff, especially Lorena, nothing was too much trouble for her. 5*

Staff are fantastic. Food is great really good variety

Pleasant ,welcoming & helpful staff.great food, good portions. Would recommend.

Staff far to quick to empty table etc when one is eating

Very friendly and welcomeing,delicious food and great price.Very quick service in a spacious clean restaurant.

Like many of the other reviews - don’t go if you want a relaxing experience. We felt incredibly rushed and as though staff couldn’t wait to get us out the door - despite several other tables being empty. Similar to other reviews, for this reason we would not return.

First visit to Cassia today following a visit to Odeon. Great early 3 course menu at very reasonable price. There were plenty of main options and the portions were large and very tasty, lovely red wine. Large, comfortable and clean buzzing surroundings with excellent attentive staff and service - would deffo recommend and return x

We went for Sunday lunch without booking a table, as soon as we walked in the door nothing was too much trouble. We were shown straight to a table and served really quickly by the lovely staff. The service was fantastic and there were plenty of staff around. Even though it had just opened it was busy already which was a good sign. Food was great. Would definitely go again.

Lovely food, the goats cheese pizza was amazing. We told them we didn't have very much time as we had a cinema booking and they bent over backwards to serve us quickly even though they were extremely busy. Great service.

Food was lovely staff were friendly and fast always had a smile

Similar to Sambuca, a good choice on the menu, we enjoyed it.

We’ve been here to dine in and also had takeaway many times now and love it. The food is always fantastic, pizzas are amazing; my husband usually has 2 fillet steaks which are superb - great size, lovely cut of meat and perfectly cooked. A great cocktail menu and amazing desserts. The staff always look after us, very friendly and welcoming. And of course, the prices are a bonus. Highly recommended!

Been here loads of times now and always have a great time. The service is spot on all the staff are so friendly and welcoming. The food is always delicious. I would recommend here for any occasion

Excellent service and food. Love it!

Although quite busy at lunchtime they found us a seat quickly, service was excellent, food really good and a nice atmosphere, will definitely return 😀

Up in Newcastle for work and stayed down the road from here over the weekend. Came here as it was close. Omg I was so taken back it is amazing. The food is amazing. Amazing steak, full of flavour and extreamly good value for the price. One of the best steaks I have eaten. Great atmosphere and really friendly staff. Nothing is too much trouble. They made me feel very welcome despite only being a table for one. I even stayed further away over the past couple of days and ended up driving all the way back here just to have the meal again. One to add to the list as a must visit. Well done guys keep up the good work.

great place and such good value

Super place to eat. Great food, good prices.

Went in for Drinks and Loved the Service, I believe the guys name was Callum was absolutely astounded with the friendliness and service provided by him. Asked for his number and everything Great Guy.

1st time here. Absolutely beautiful. Really good prices for what you get. Will definitely be back & have recommended the place.

We arrived as a party of 10 for my granddaughters 13 th birthday .The man at the reception was rude i said my name for the booking and he just said wait over there ...ok no problem .When we were taken to our table it was 2 different sized small tables stuck on the end of a booth .The starters came they wern't bad garlic bread and potato skins what could go wrong .Main course one of my sons ordered fillet steak medium it came rare so had to go back by the time the second one came the rest of us had finished eating ..second steak was awful like rubber how can you not cook a fillet steak .My other son and daughter inlaw went outside to smoke before we ordered desert and all of a sudden the waiters started to move there chairs swapped two chairs for a portable booth and took my husbands chair away he had only gone to the loo i said hey someone is sitting there the waiter replied yes but we have a 40th birthday party coming in we need these chairs you'll have to make do......never again will any of us set foot in here again .My grandaughter was in tears and everyone else was foaming no thanks .

Lovely place, went in December, for my nieces 21st for the 1st time, I was back again in Feb, great staff, great prices, amazing food, 2 cocktails for a tenner, the food is beautiful, I'll be back again soon as my partners never been so I can see a another visit on cards in next couple of wks xx

Last minute booking and slot fab food service staff and atmosphere

The food is absolutely lovely The staff are really nice I would definitely recommend I will be going back 👍

King prawn in garlic starter was absolutel gorgeous

It's lovely food, very cheap and good quality. The service was great. Just very loud, lots of younger families with multiple kids so the noise levels aren't the best. Would recommend!

Although food was enjoyable, we were in the building for a total of 48 minutes, ordered starters and mains, didn’t get asked about desserts and got rushed out by who I’m assuming was the manager/ host while still sat with full pints. Service was mediocre, got drinks orders messed up

Family meal for 24 people handled without hassle or fuss food and service was second to none our go to place for family get together ❤️

The best Sunday lunch ,staff great ,atmosphere great, Had lemon merqine bake by a member of staff, fabulous. Could not ask for anymore, will make this my regular.

I have visited on many occasions I have never been disappointed, However today the Sunday carvery was outstanding everything perfectly cooked and delicious thank you so much

Staff were fast paced rushing past. Asking if we needed drinks too early. Bringing our bill and asking us to pay while we were still finishing our drinks. They make you feel like you have to just get in eat and get straight out. Not going back.

Excellent food and great service.

Spent £40 food, was nice but felt very rushed from start to finish. Waiter tried to take the starter away as my niece was still eating and she ended up saying just take it. So annoying. And very very rude to do that. The bill had been on the table less than 1 second and the girl was there with the card machine. We hadn’t even looked at the bill. It wasn’t even half full in there so it’s not like they were in need of the table. Won’t be going back. !!!

First visit on New year's eve. Friendly and efficient staff. Food was served quickly and was excellent.

Good portion size, really enjoyed our meal

The pasta maramanti was delicious.

Happy to accommodate adults with small appetites by offering small portions or choice from children's menu which includes pizza and pasta dishes. It was just after opening time when we arrived and restaurant was very quiet, but it soon became busy. Many of the customers had obviously been before, so they were obviously with food and service. My carbonara (small portion) was a bit too salty, but I was told I should have mentioned it and it would have been replaced.

Had a lovely meal at Cassia. The daily special is fantastic value for money. Perfect pizza, fantastic friendly staff. Very clean restaurant, would definitely recommend a visit if ever you're at Silverlink.

Food came quickly and very good. I had the fillet steak. Quite noisy though.

Everything was perfect. The food was amazing as always. The staff are really good and you don't have to wait long for anything. We always enjoy our time at Cassia.

The carbonara size is ridiculously small

Excellent carvery Sunday dinner

To be honest, it felt a bit like walking into a JD Sports instead of an Italian restaurant. Food was very average too. Wouldn't return.

Nice food and very well priced and excellent service.

Really love Cassia, one of the nicest Italian restaurants out there. The restaurant is always spotless, the food is full of flavour and you always feel looked after. Lunchtime meal deal is impressive and you always leave feeling full. Desserts are awesome also. Proper buff waiters too which is a nice touch 👌

The highlight of this place appears to be its value if you chose one of its set menus. We opted to share a starter which was nice and plentiful. Before then taking on their supposedly specialist wraps, perhaps I didn’t chose well but it was far more quantity over quality. The chicken was dry, the whole wrap lacked seasoning and no amount of the dipping sauce provided could improve things. Staff were friendly and service quick so I would return to try other things on the menu in the hope of a better experience

Great place to eat, fresh food and very affordable prices, great service and speedy service, would highly recommend. Always thought this place was closed but drove past yesterday to find it was open, glad I spotted it as was about to go elsewhere. Highly recommended

Fantastic food and top notch service. We took a large group of young people and staff were super friendly and nothing was too much. Very well priced and nice atmosphere!

Good food, good service, a family favourite.

First time at Cassia. Friday 13th Oct 17.15. Very busy , lovely food , excellent service , staff an absolute credit to Cassia. Made my fav Irish Coffee with Tia Maria.. perfect 😊 thank you x

Never had a bad meal at Cassia. Good quality food at reasonable price. Tried the Sunday roast and didn't disappoint

Went for an impromptu lunch the other day. The staff were so lovely with my 2 year old, they made lots of effort to interact with him and make him smile - in particular a lovely guy called Iman (apologies if I've spelled that incorrectly) The food was very reasonably priced and was very nice. I'd definitely return.

Fabulous food, very friendly and welcoming staff.

Regular here! Kids love it and I love the Sunday lunch

Best Sunday dinner av had in a while

Just lovely food and lovely family vibe.

Fantastic carvery Excellent service will definitely be back to try something off the menu. Would definitely highly recommend Thanks kev

The best restaurant with lovely staf ... 👍🏻💯

Excellent staff, very attentive, actually sometimes a little too quick (asking for drinks within seconds of sitting down) but no big deal. Wasn't sure what quality to expect and was pleasantly surprised! Seafood, carbonara, pizza, Napoli, chunky chips, all very very good. Had a fabulous meal. The only things letting it down slightly are the tired decor (old Franky & Benny's without improvement) and the thumping music which was simply just the bass (the seating area is open plan to the kitchens and although not loud it does make conversation difficult with the thumping music). Despite that, family all had a great meal, kids were very happy, we'll definitely be back when in the area again. Great place!

I take my mother shopping and this is the 3rd time we have came here for lunch and I felt I have to do a review, from entering the restaurant to leaving the service and the food is excellent, previous times I have not had the lunch time offer but today I did and I don’t know how they do it for £8.70, it’s amazing, my palate is not the easiest to please but Cassia has no problem in pleasing it - thank you and we will be back

Amazing food and amazing friendly staff

My friend and i came to your restaurant today ,we were sat down straight away offered drinks , and as we were waiting to order i heard one of the waiters shouting at the young staff orders across the restaurant he was so rude , we couldnt believe it and as we were sitting near kitchen the same waiter’s swearing at the chefs, he should be ashamed, when our lunch came we were lucky if our dish of pasta was enough to fit on a dessert spoon, when i asked the same waiter to speak about the dish he just walked away, my friend and i just got up and walked out, the poor young girls running about like rabbits caught in headlights, how this restaurant has survived is beyond me

shame has it has potential, food wasn't the best but edible, staff were friendly, keen and very enthusiastic, asked for our order three times in the space of five minutes by separate staff. drinks were slammed down and carried without a tray. inside looked tired and there's paint peeling off the wood.

Amazing food .relaxing atmosphere. Will certainly return again .

we were served by Danny , amazing service and will definitely be coming back. Food was delicious and felt so comfortable!

Went in and had food and believe it or not that’s what you go into to do in a restaurant even though the kid did have tight pants on that’s his dress code but end of the day we were there for food not to judge other people’s dress sense.

Think it's digi Monday in there when it's a restaurant, not appropriate for families, if you're a couple under 20 might be up your street. Ignorant blokes front of house on entry, comparing who had the tightest jeans never even bothered to look up too bothered about their awful fit

Spot on Jenni was amazing with her sevce and smile

Worst experience and worst service ever. Had to get someone over as we ordered a pasta to come without bacon as my Fiancée can’t have it as she is vegetarian. It came with bacon still in so they apologised and asked if we’d want another lot or money taken off. After that was sorted out the member of staff went to the end of the restaurant to another member of staff talking about it laughing. Then the member of staff that was laughing about the situation proceeds to gather the rest of the staff and point blank says ‘you know table number 4’ which is our table and then talking to them laughing and joking that we complained with it having meat in the pasta when we clearly asked for it without. It isn’t a joke and isn’t funny at all. The service was shocking and laughing making a joke out of it right near our table is just shocking. Wouldn’t be returning.

We were pointed to our table We were having our starters and our mains were plonked on the table the girls were polite enuff but the 2 ignorant lads were rude pointing customers to tables standing at the service station with arms folded and backs to people who were walking in Staff need retrained in how to be polite to people who are paying there wage

We had the pleasure of having something to eat with our kids staff were friendly and the food was amazing and at a decent price 5⭐️ Thank you so much we will be back again.

Just in Silverlink to sort new phones and thought we would try it. Food was amazing. We both had pasta. Superb. Fast service. Music a little loud but great atmosphere. Great staff. The outside needs a lick of paint to make it look inviting, my only criticism.

Been numerous times now to this restaurant and everytime you are made so welcome and the service is very quick. The food is absolutely gorgeous and very tasty. The portions are very generous. All the staff are very friendly, and on hand whenever you need them. Will recommend to friends and family 100%. Thank you!

Very quick service, shared a meal with my mrs total cost with 2 drinks under £20. Well done Cassia.

Absolutely faultless. Made my 5yr old girls bday very special. Very much appreciated. We went 09/07/23 these guys and girls should get a raise!!!

Great service lovely staff always helpfull would recommend this restaurant

An amazing sirloin thick cut steak here with Diane sauce and curly fries is my idea of heaven.

We sat at our table picked up the menu and saw the offer for the specials £8.95 for three courses. We were happy with that and began to order first course 2potato skins lovely food second course 2pasta dishes again, lovely food. Then it came to order our third course coffee or ice cream I wasn't particularly wanting an ice cream but my partner wanted coffee he asked what coffees you done and the waiter then told us the special wasn't on that day after we had ordered 2 courses . Never have I been so dismayed shocked disgusted in our treatment ....the waiter on ordering our first course should have told us then that the special wasn't available. We asked for the bill disgusted and angry £32.50 for the two courses and one alcoholic drink of a pint of lager and one soft drink a pint of lemonade. so we put £35 on the tray and to our total and utter disgust were asked by the waiter if we wanted our change . Total disbelief on what we were hearing to which my partner answered yes I want my change and the waiter looked at him in disgust we were embarrassed and felt to feel we could not complain as it would have fallen on deaf ears .

Wonderful staff Wonderful food and fair prices

My most favourite restaurant to go to we enjoyed our fathers day meal excellent

Always excellent service. Good value for money.

What a wonderful night for Dylans birthday yesterday. Thank you so much.. 💓

1st time visiting Cassia and wasn't disappointed, the service and food were amazing, they made my sons 18th birthday extra getting everyone to sing happy birthday to him highly recommend and will definitely be visiting again

I’ll be honest we were a little nervous to go in with the tinted windows giving ZERO information away as to what lies inside!👀🫣🤷🏼‍♀️… …WOW!!! 😲 THE best pizza I’ve had in a while! 🙌🏻 Amazing lunchtime deal! 👏🏻 Super speedy service 👍🏻 Friendly & attentive staff! 🤩 love😍 Love😍😍 LOVE!!! 😍😍😍 Pics: Chicken Kiev & Beef 😋

Used to like it when it was Frankie and Benny's, Cassia still ticks the same box. Good price value, great customer service and a warm friendly atmosphere 😁

It's a lovely place to go for a great steak night even through the day. Its always a lovely atmosphere very happy also the owner is a lovely person.

Great service, very attentive and friendly staff excellent food and great value for money, perfect venue for a family gathering especially a birthday as the whole restraunt sings you happy birthday

Great tagliatelle! Very good value food.

Great place to eat and drink lovely friendly staff