Costa Coffee Royal Gwent Hospital in Newport

Looove this place, great coffee, great hot chocolate. The staff are lovely, they are very hard working and never complain. Paul knows what I'm having before I get there. Paul's great but everyone who works with him are lovely people who don't deserve the amount of abuse they sometimes have to take... Love you all and good luck with everything that you do ❤️

The girl refused to serve my coffee in a China cup I have progressive Carabral Palsy and am in a wheelchair. She told me on my next visit to come with a carer so my carer could feed me. The outcome was she was disaplined, "A level of Disapline" by management. She should have been sacked, she committed "A HATE CRIME" She humiliated me in front of everyone. 😭 The person who was my go to, "A JASON LYNDSEY'" phoned me with the outcome. I was upset that the member of staff wasn't sacked as Costa has a "ZERO TOLERANCE" policy against customers but clearly not against themselves. I told Jason Lyndsey I would be going to the police with "Hate Crime" Jason said he would talk to the Police, He has BLOCKED my number!!!

Absolutely fantastic service. Such friendly kind staff, Throughout the difficult time of the Pandemic the staff have been brilliant ensuring safety is always priority for all those service users and staff. Such a relaxing, calm and kind atmosphere. Well done Costa team !

I would like to say the urology day centre here are fantastic !!! Had a orchidectomy here on 04/12/20 feeling very anxious and they made the whole experience less stress And actually enjoyable They took covid very seriously and the place was spotlessly clean To name a few and sorry if I forgot anyone by name Sophie and Rachael and the anesetic team - wow what a bunch of people I felt more like they were my good friends than doctors absolutely amazing group Adam Bennett my consultant again was amazing and reassured me from the first moment I met him to the little visit to recovery room afterwards Sally in recovery - had a right laugh and chat with her really professional and lovely Finally Kevin the Porter - what a guy really friendly professional and a really great guy The nurses on the ward afterwards also were excellent There may have been some bad press about this place but I would like to just say from my experience I’d chose them every time ! Thankyou to everyone there from the bottom of my heart

I recently visited the hospital and went into the coffee shop for my lunch. The cafe was lovely and clean, the staff were very friendly and took care of me whilst on my visit. There were plenty of hand sanitising stations around the store for me to use and the staff were cleaning regularly. It was great to get out of the house for the first time in a while and have a friendly atmosphere to enjoy. A little break from reality.