Costa Coffee Retail park in Norwich

A dog came in with a family and my daughter said dogs weren’t g allowed in Costa! I have a dog myself and don’t have a problem with a dog in a coffee shop , however when it sits on a chair that I people are going to sit on, then I do have a problem. Dogs smell and this is not acceptable.

Member of staff at a table having a loud foul mouthed conversation on speaker phone. Disabled toilets a mess. Not a good place.

There were two tables occupied at around 4pm, 3 lots of people waiting for drinks and 4 members of staff working behind the counter, and 1 refilling out the front. We felt like an absolute inconvenience, but hung about waiting 5 minutes to place our order. We received no acknowledgment in this time, until my partner and I shared a ‘should we just go?’ look, which prompted a staff member to say ‘ill be with you shortly’. It seemed chaotic behind the counter, no order or logic to who did what, and overheard another guy waiting for drinks say that he’d been waiting half an hour for two takeaway drinks! We waited at the counter for 10-15 mins for two toasties and two coffees. Our toasties came out quick, but drinks took forever, despite having two robust coffee machines capable of allowing two members to be simultaneously making drinks. By the time our drinks arrived our toasties were pretty cool, and one of our drinks was accidentally put in a takeaway cup. Coffee was awful. We choose costa because it’s consistent (usually) and you know what to expect. The milk was burnt and the baristas skill didn’t compare to our local costa (Broadland business park). Won’t be returning, if they can’t get it right when it’s quiet and there’s plenty of staff - when can they?!

5/5 stars to the gentleman working the morning of September 14, 2023. He was extremely pleasant and friendly, as he made jokes with my toddler while he prepared our coffee. He made our day. My husband and I also enjoyed our coffees, and my son enjoyed his babycino. Thanks for the smiles!

Tucked into the corner of the car park, friendly staff, clean toilet and always great coffee. I had a chicken and bacon cheese toastie and coconut milk cappuccino to eat in and both were lovely.