Costa Coffee - Friar Lane in Nottingham

Dirty. Poor customer service and Coffee tastes crap. Would not recommend unless you’re a student with low standards.

Great Costa I always enjoy my visits here

Most staff are nice and there's a good selection of food and drinks. There is a lovely young guy who does his best on shift, good job! There is a young guy however who is incredibly rude and uses a lot of bad language (bad habit). He should not be working there with his unprofessionalism and rudeness. He even ignored me when I was talking to him!

I ordered a gingerbread hot chocolate with coconut milk accompanied by a delicious almond croissant for this mornings “corporate breakfast”. As I entered, I saw the long line but as someone who is four months pregnant and hangry I was so ready to wait. I noticed James effortlessly and enthusiastically serving the big rush of morning customers swarm the sandwiches and drinks sections looking ready to order. He quickly, accurately and effectively handled everyone’s orders with ease. For this, I’m not one to give coffee places five stars but the service standalone was on point. Thank you for your hard work James, I’m sure many others like myself will continue to recognise your efforts!

Treats hardly a treat if you have to spend more than your normal order.

Always pop in for a drink when in town

Always good coffee, served by welcoming staff. Housekeeping could be better - not enough staff?

Went midday- very busy - only 3 staff serving- had to clear a table before sitting down. Downstairs toilets not working- only upstairs disabled toilet. Coffee usual standard. Sat in for at least 40 mins - just before leaving someone from the backroom came out to finally start clearing the tables and side window ledgers of all the used trays cups etc.

The standards of this chain have really declined over the past few years, rude young staff, bad customer service, dirty sticky tables, cramped surroundings seem to be the order of the day. And surprise surprise the coffee isn't that great either. You better off spending your money with an independent barista you will get a much better deal for your money from people that really care about what they are doing and treat you like a valued customer. Instead of being served by young staff with no manners and fake smiles.

Amazing staff, always super friendly & helpful

Good position near the town centre main square

I simply love Costa. Whenever i go into town or Bulwell, i have to go to Costa.. there's something for e everyone, its cosy.. value for money the cakes are amazing

Always excellent Still excellent

Redvás tables. We asked for a cleaning and got a rag. Depressing for the money.

This Costa Coffee in Nottingham on Friar Lane, is much the same as many other Costa Coffee shops - good service - a few tables with previous customers cups etc on them.... Was later cleared up though by other staff member .... I always prefer their coffee over "Starbucks".... 👌👌 I had a smoked bacon cob & skinny caramel latte.....

Just like every other Costs Coffee

James was all by himself on shift today and smashed it, well done James well done !!!

Friendly staff, fast service, convenient location and decent coffee. Perfect for something quick and not too expensive.

Love a Costa sausage bap cup of tea set you up for the day 😁

It was ok. Can't really complain,can't really give heavy praise. Staff weren't rude as far as I could tell, and honestly, lately I've been thankful just for that from places. But there were some curt answers when asked about certain work related discounts, so that's the only real irritating bit I'd say. But again, they work hard so it could be excused.

After a long day of walking and being a tourist, much needed iced coffee was needed. The staff was very friendly. They ran out of a certain ingredient, but they were able to offer alternate options.

It's my place to go if I need coffee

Nice place. You can sit alone and enjoy your coffee :)

The gentleman training promised me the best chocolate fudge brownie frappe ever! Did he deliver? Damn right he did! Amazing stuff. 😁

Very slow and missing part of order so you have to reorder. Dissapointed

Was there at 7.05 this morning, supposed to be open at 7 but door locked, wasted time going somewhere else... Glad to discover Cafe Nero has got nicer coffee.

Met up with my cousin and her husband first time in 31 years we went in to have a drink .

Very clean and pleasant staff were very good made excellent coffee

It. Was. A. Bit. Busy. I. Had. A. Pot. Of. Tea. And. A. Sausage. Roll. The. Staff. Was. Busy

Just met granddaughter for coffee. Didn't eat. A bit cramped.

Enjoyed a nice coffee at this shop

Excellent coffee. Helpful staff. The atmosphere is not so good, venue needs a good clean.

I only visit Costa if I'm desperate or someone sets one as a meeting point.

Had a lovely hot coffee & cake today

i ordered a terrys chocolate orange hot chocolate and was very disappointed. i paid i whooping £5 for a luke warm drink for it to be only jusy half filled. its disappointing level of liquid was masked by cream on top. it didnt taste nice. my bestie for the restie also had a slurp and further agreed that the costa terrys chocolate orange luke warm hot chocolate was one to greatly offend. not appeh. x

The best coffee in every season🍵

Good coffee although service seemed to be a little pedestrian. Perhaps there were issues not known to customers that affected this. Overall a positive experience.

The table was not kept clean , and I had to clean my own table. Food standard.

Good food, fair coffee and a speedy delivery !

Can be a little slow or busy at times but never had a bad coffee or hot chocolate from here. Good location too being right on the corner

I liked the hospitality given by the staff

Absolutely shocking service! 4 customers served in 25mins. 25th of October at 1pm. 2 people on. VERY relaxed approach. 25mins wait for a gingerbread latte and a sandwich. I wanted a chocolate twist warmed up aswel but i thought that would take another 5 mins so left it. No urgency, no customer service. If your staff don't want to be there then please find new staff!!! Never have I seen such slow service.

AVOID AT ALL COSTS!!!! Visited Sunday 22.10 and can't say anything good about this place apart of one girl that was working for 3/4 people and still had a smile on her face. I hope she gets bouns or paid wages x 4!!! In a nut shell - unorganised, dirty, with a leaking AC by the entrance, place looks tired dated and UNDERSTAFFED! Only one person working - SHAME ON YOU COSTA! Don't go there!!! Avoid!!!

I went around 9:30 in the morning, and the staff were so sweet x I'm always feel a bit awkward when ordering coffee, but they were so patient with me, and she even left a message on the lid of my drink xx

Really friendly delivery driver. Nice food and drinks

The customer service is extremely poor and the staff inside especially,the lady at the tile was very uncooperative today and indeed they lack hospitality.

Excellent service and cuisine (blueberry muffin and Americano) as always.

Opening hours must be wrong. It's 7:05am on Friday and the lights are on but the front door was locked...

For the last few months they have been putting the espresso in after the milk for lattes. It just tastes like milk when they do that. Even with all new staff they're doing it this way but it's the only branch that does it.

Amazing staff and excellent food

Was about to go in for a coffee and some breakfast but the lady behind the counter was brushing her hair by the food preparation area so changed my mind.

Visited here today 16th August 2023 with wife daughter and 2 grandsons aged 6 and 15months. The boys like Costa but were sad when we were told they had no toast available at 10am. We did stay but it spoilt the visit

Nice to stop znd drink but not as a proper meal

تعجبني الكيكه اللي فيها قطع الشوكولاته البيضاء

Very friendly staff, no problems, coffee was lovely.. only downfall was the broken toilet... not sure if ill be back. Not just for me as a customer being able to use the the toilets.. also the STAFF.

Far too much ice in an Iced Coffee - so much so that the server had to pour away 1/2 the actual caramel mix.

This Costa is ok but not great. Downstairs is really quite cold and alot of dodgy people hang around here Unfriendly staff and a good hit chocolate

Nice place. My only gripe was that the seating area downstairs was a bit smelly. You knew that's where the toilet was. It wasn't dirty or anything, it was just a smell that stood out to me. But the service was great, relaxing atmosphere and the ham and cheese toasties was lush!

Friendly staff, coffee and cake everything you would expect from costa

I like Costa just I’m too impatient while they make it 😂

Lack of choice and food was bad

The Costa name says for itself it is one of my go to coffee places affordable and worth the price.

Great place for a lovely cup of coffee…plenty of seats…staff are very helpful

Excellent food and coffee. Well worth a visit.

Flat white was uwful, so bitter, and I drink at least once a week in a costa, cambridge

Lovely friendly staff who always appear happy. Great food and great coffee with a choice of milk alternatives.

Ordered a sausage cob gave me a bacon cob really fancied the sausage not pleased

Amazing services god bless you all x

lovely customer service, woman especially she had blue eyes & yellow/greeny hair. so bright and polite, wait wasn’t long either

The team here are always friendly and happy and the place is always clean. Drinks are always good quality and hot. Plenty of seating and great location

We popped in here for coffee yesterday. The staff were super friendly, and we were served quickly.

Great space amazing friendly staff and a overall great space would recommend to anybody in the area better than the alternatives in the area such as Starbucks and cafe Nero

To much water in coffe and chocolate. It wasnt good. Slow service

super slow service. Disgusting toilet. No paper, flash is barley working.

مادة القهوة ومشتقاتها ممتازة، وبصورة عامة خدماته جيدة

Visited today Tuesday 14th march 2023 with wife daughter and grandson aged 9 months. wasnt too busy at 10 am and got a table easily. Drinks and toast were good. The girls behind the counter were very customer focussed and welcoming Well done

Great place for Coffee staff very friendly greeted when arrived thank when left. Would recommend costa

My favorite cold drink 😃 Strawberry & Cream Frappe 😊

My favorite cold drink at Costa 😊

Really nice place needs plain cold sandwiches

Ordered 2 coffees and 2 toasties , toasties arrived and 15 minutes later the coffees , 5 other customers served before me with the same type of order not very good

Najgorsza kawe co piłam i to dziś nie źle. O kanapce nie wspomnę nie dało się nawet zjeść do teraz czuje ,pierwszy raz wymiotowałam w kafejce okropnej brudnej ubikacji tam to ja już mnie nie zobaczą

Friendly staff who were very helpful and accommodating.

The Team here are super Customer Focused...a Joy! Great Location in the City Centre and a good place to "people watch" as you have a cuppa.

Perfect place to have a coffee ☕️

All good. Staff friendly but rushed off their feet. Extra staff definitely required

Great place for a nice cup of coffe and a cake🙂

The coffee is great, food if there is anything left is good and staff amazing

Came in at a hectic period in the evening on a weekend, however the staff kept their cool and still remained very friendly and accommodating. Given the amount of customers coming in, cleaning and clearing up used cups and plates was left on the back burner, which wasn’t great for cleanliness.

Grubby tables, slow service, no napkins (you had to go back to the counter and request them), and typically full of students keeping warm and using the free WiFi on their laptops nursing one drink for hours (not that I have anything against that, but it does make it difficult to find a table for coffee & a cake for other customers)

Very slow service, we had to clear our own table. The table was unstable which caused my wife to lose half the contents of her drink. The toilets were dirty. I'm a regular Costa customer. But will not use this one again. When paying premium prices. I expect premium service and cleanliness. It was like a greasy spoon

Lots of choices of food and drink

Pretty typical Costa in centre of Nottingham. Great service.

Good coffee, need more food choices

I love a gingerbread latte at this time of the year

Some how Costa always exceeds my expectations, the way they serve their food and drink is excellent, even on the busy day,not like Starbucks, can't cope with a bit of pressure.

Always like Costa coffee, get a latte every morning when I can afford it. Staff however seem inconsistent with opening times, sometimes until 7 which is a real pain

Sunday, 8:10- still closed, person inside just ignoring and not opening the shop I went to Starbucks across the road- they opened

We enjoyed our drinks we ordered but tables were not cleaned quickly enough but not to say the two girls were run of there feet so think should have been extra person working in the shop could have been but only two working when we went in so thank you two the two girls that were in l think you did well

My favourite place for a coffee or even cold drink Much better then Starbucks for me personally