Costa Coffee Drive Thru in Wrexham

I often visit this restaurant and it is often very busy and staff try their best. Sadly today I witnessed a very rude customer demanding a meal deal even though the staff continually said the system was not recognising it was available. The couple then spoke to the manager and continued to be very rude towards staff and told them they couldn’t argue with customers. A little while later the same customer walked up to the counter and slammed a plate down saying ‘I want it warmed’ - I was nearby to this second encounter. The staff did their best to keep the situation calm and explained that it was out of their control. The manager seemed to be upset with this situation. No-one should tolerate this entitlement from some customers. It’s disappointing to see that this customer has tried to put a bad review about this poor staff member trying to blame her and get her into trouble when the customer was in the wrong in my honest opinion.

Order meal deals coffee and croissants with new trainers lad but check out not receive croissants,so ask acting manager call Hannah or Tana she said not they fault she very rude to me and not say any sorry very argumentative and charge me extra £2.10 for if I wanted croissants and we don’t mind to pay extra but the service embarrassment in front a lot of people, she checked the till system not showing meal deals this not offer refund and she walk off , not to be seen again, I feel very bad and upset embarrassing in front another customer

Went to costa after doing a bit of shopping, staff were all super lovely, and got served really fast!! Definitely coming back next time I’m back in plas coch.

This place is currently heading downhill fast. It used to be a lovely place to meet friends and hold quick business meetings, but now it's a miracle if you can find a clean table, the drinks are a bit hit and miss, some staff are good but some are terrible. However, the worst part by far is hearing the way the staff are treated by the manager. It's no wonder why the place has become such a state. This year the air conditioning was broken most of the summer months causing the staff to appear poorly with the heat, and was only fixed once the summer was over. Management really needs a kick, or the boot might be better.

We called into this Costa after attending a Wrexham FC football match. This was partly for two reasons - firstly the roads in the vicinity were clogged up with post-match traffic and secondly it was a cold day to be sat outdoors watching football! A hot drink while waiting for the congestion to clear killed two birds with one stone. I had a perfectly acceptable flat white which was served quickly. This branch is slightly hidden away in a far corner of the Plas Coch Retail Park behind Sainsburys and mostly surrounded by vacant buildings which might explain why it was so quite.