Costa Coffee (Bognor Regis) in Arun

Always come here with my friends and family.!

I go every day to get coffee, the tables are always awful and full of rubbish . I've said it many times, I don't understand why someone doesn't clean the tables, as if they don't care, customers come anyway. Hygiene is zero. Unfortunately, since they are a brand, we come here and clean the tables so we can sit. I'm amazed that the manager of this place never checks.

I waited 25 minutes for a coffee and then they cancelled the coffee. I got in line again and paid again for the coffee. A very lousy customer representative.

Went in for one of the new Maple Hazel drinks and asked Ethan at the counter if they were dairy free- he took the book from under the counter and went through the allergen list with me (which helped a lot! No other costa has done that with me before so this was a nice alternative) and was really kind. He suggested another drink that would fit under my allergy and I left very happy! Very happy with my experience, and many thanks to Ethan (:

The service was very slow. Taking 16 minutes to get my takeaway coffee. It was hot and nice. The toilets were dirty.

There are three girls who work. There are no more than 5 tables, but their barat is dirty. The coffee machine runs at a high temperature and the coffee is disgusting and burnt. Another issue is that they wipe the machine with a dirty rag, and the whole thing is oiled with milk and coffee. Tables are not served on time. If you don't have to, never sit here.

Expensive but ideal for a much needed travel break.

Great food and great place. Queue was long but went down quick. Great staff

Nice coffee,yummy cakes,modern inside

Just been on holiday stop for a coffee and chocolate and a biscuit and sum water 4 🐕 nice people

Service good and friendly staff.

Nice environment and felt comfortable

too much ice not enough bubble popping balls, only 1 or 3

Good place think I was unfortunate to visit on a training day,

The tables inside are always dirty and the staff don't do the cleaning they just stand round chatting

Revamped excellent work great coffee lovely staff 😀

Very helpful and professional staff

The bognor team were more interested in their managers meeting than listening to what we asked for. Shame that they didn't put the customer first!

Fairly standard Costa shop, I got takeaway coffee so just had to wait in the way until it was ready, I really think they should have a designated area for waiting.

Lovely vegan sticky toffee latte!

Everyone’s got a favourite coffee shop mine is Costa coffee! I always go there no matter where I am, but today costa in Bognor Regis they need to steep up the training for their barista’s. As I watched the milk being steamed I could see the guy had no idea how to make coffee I complained and was offered a replacement but as I said I watched this guy, so why have another when the first was so bad!!!! I placed the cup on the side and said no more and left the shop never to return again!!!!!!! To the shop awful 😢

Great coffee friendly service and amazing friendly staff

Quite busy, staff pleasant, coffee hot. A nice place for a quick bite and gossip.

I Order a large mocha to have it come half full absolutel joke

Delivery was amazing quick and polite but the only reason I wanted a hot chocolate was for the marshmallows and I received absolutely nothing. I payed for them on a really simple order so I expected to get them. I am so annoyed and wish I hadn’t bothered with this order now.

Not terribly happy service staff here! Maybe I hit a bad day?

Awful service. They did not call my familys drinks so we could not see them due to the people infront of us, meaning they went runny. My mango bubble frappe was over a 10 minute wait. When I asked if it was being made, the "maestro" with medium length hair and a beard acted rude, slamming things and angrily shouted my drink out even though I aimed to apologise to him. The boy on the till "Jack" could have helped but instead only stayed on till especially with a "15 minute wait for cold drinks". I understand each member of staff has their own station but he could have helped with the speed of service. The bigger lady with the ponytail needs to watch her anger, her rude remarks to the delivery driver could be heard from across the shop and her anger made the environment uncomfortable. I work in hospitality and understand how difficult it is when short staffed but the staff need to improve their service. No costa branded cups either

Since the refit the atmosphere is such a great welcoming environment to work in every week as well as catch up with friends. Amy has worked so hard every week to give her all to every customer and create a sense of community in store even during big layout changes and staff shortages! I think the bathrooms need updating next and maybe a touch warmer on the air con but that’s really just my preference also having the m&s food options for kids would be a great addition.

Polite and great welcome from the staff. Also helped. Me download the app for. Costa bran rewards. Good coffee and pleasent service on each occassion

Only coffee delivered two chocolate twists unavailable. Refund please ?

Queued up to pay for food and order hot drinks. Staff said we couldn't use costa money off food voucher as they were 'off line until friday'. This would also mean I was unable to use my drink reward voucher / app but the man in front of me was able to scan his app... get the feeling they just didn't want our custom if it involved using a discount!! Won't be returning

Seems odd we're told we can't have China cups because they're short staffed, but I can see three staff working and another sat having a coffee with a China cup while working on his laptop. Bad for the environment I'd say. My son tells me all the Costas in the Bognor area are doing this at the moment!

I never received any message or call from the driver. They went off and I never got my food. I would appreciate a refund. Costa have also not helped me.

Visited this morning 20th May, only had take away cups ?? Waited ages, although 4 people serving, part of my order given to another customer, will not be visiting again. Starbucks by Aldi, far superior

Needs happier staff and a good clean!! A let down for costa!!....now it's 2023 and so much improvement in this store...now I can say clean and friendly place ....well done bognor Costa!!!

The staff handled a very busy rush very well and dealt with customers proffesionally as well as our inquiries towards allergies and surface wipe needs. I would however like to say that the reason this store gets a 3 is it is in desperate need of a revamp/maintenance. From well weathered furniture and some scary looking stains on the walls this place could do with a lick of paint and new furniture.

We went into Costa today to order 2 drinks. We ordered at 1:50pm. At nearly 2:05, we still didn’t have a drink we ordered. The lady asked 3 times what the drink was that we ordered. A young man named Jack was slamming doors, swearing and the whole team on shift were behaving poorly in front of customers. Twice I spoke to a lady with glasses and black curly hair, I couldn’t actually speak with her as her attention was elsewhere. Rude and unprofessional. When questioned, the young girl with dark long hair in a ponytail said “I don’t get paid enough.” I understand, however, don’t say this to a paying customer. I asked for a manger, low and behold no manager was on shift. Every time we come to this Costa it is a complete disaster. We will stick to the Chichester West Street cafe.

Dirty, smells and furniture needs to be replaced! Will never go to this costa again!

Quick service, great coffee with vegan options

Although it was a lot of money for what it was, food was most enjoyable and delivery driver was very friendly and efficient ✅

Staff forgot how to smile and be friendly, apart from the one ladywho served. All drinks are served in throw-away cups with plastic lids, whether sitting in or going out. Big waste issue. Toilets stunk.

Dishwasher not working so all coffees served only in takeaway cup. Disappointing given I was wanting to enjoy a nice flat white. Tables not tidied away either 🤬🤬 Only 1 star as at least the coffee was okay

Love the coconut cake , I would recommend it to family and friends 💕💕

Very dirty all the chairs are worn out and not clean. And the toilet was on a different level of dirty. Very poor effort and the worst Costa I've been to.

From somebody who worked in costa stores for 4 years, this is the worst store I’ve ever come across. The toilet was vile, the whole dining area was filthy, I didn’t want to sit on the chair for fear of sticking to it. Staff weren’t particularly friendly and drinks were mediocre. Won’t visit this store again!

Very slow service, grubby, tatty with flies buzzing around. Not a pleasant experience

Other than the older gentleman who has worked there ages . All very slow and not keeping place clean or clearing tables certainly gone down hill which is a shame and except the main man noone appears to know how to make a cortado always put in a bigger cup and fill up with milk yuk Chairs and tables filthy

Slowest costa I've ever been in.

Very unhappy about food quality asked for marshmallows paid extra recieved none, ordered a bacon roll, unavailable in store so only receive drinks.

Sunday afternoon at 4pm. Flys on the cakes, tables not cleared or cleaned. Not busy Staff chatting. Should be checked by the council.

Dirty tables throughout the cafe

Very slow service. Tables not cleared. Had to clear table so we could sit down. Not wiped down and very sticky. Felt dirty.

Ordered frappes and came with no straws

Ordered today. Food was late, everything was freezing cold and chewy when it arrived. Had half a cup of coffee as the rest wasn’t in the cup. As if all this wasn’t bad enough, they missed my main meal item.. come on Costa, your service is usually terrible on delivery and I am aware of that, but today you outdone yourselves... Last time I give them a go, tried calling them to help me with my order, no answer after 5 calls. AVOID!!

Atendimento muito bom, pessoas atenciosas Comida e café excepcionais 💛

Lovely, staff helpful drinks yummy

Nearly half the items were missing. Scone was hard, more like a rock cake.

One of the stalest croissants I have ever had. The toilet seat needs some urgent maintenance too before it falls off.

They forgot to put the vanilla in my drink and I’ve had enough of that happening it happens so much. I’ve now paid for something I didn’t get and they’ve forgot it many times

I enjoy Costa too much but found this store a little more worn than most

Costa forgot my flapjack, so not impressed.

Delivery was on time and food items and drinks was excellent however Costa had forgotten my carrot and coffee cake but still charged me

On a 80s weekend at butlins..so we thought we had to have a lovely Costa coffee. The coffee was great 👍..But tbh I wasn't impressed with the person who was clearing tables As DID NOT SANITISER Them after clearing. Disgusting

Lovely place go there most days mainly because I work there

Service was good staff efficient but one Toilet not working and other one needs cleaning

I ordered 2 hot chocolates, paid extra for coconut milk and hazelnut syrup as i don't drink coffee and was delivered 2 standard lattes, not impressed at all.

Missing the cooled caramel Latte 😔

Staff didn't seem to care. Cane in with a young child who was being carried and told they would bring it over. 10 mins passed, multiple customers and staff putting things on the tray my drinks were sat. No one ever brought it over. Got up myself to get it, not that thats the problem it's not. It's the multiple people breathing all over and using my coffee as a table.

It was busy , and staff were struggling to cope , but the service was great so was the coffee

Staff very helpful and diligent with dietary requirements. Fast service, very clean, definitely recommend.

Good taste coffe . Came back agen

Lovely Costa - very pleasant staff - we had a very fractious 3 1/2 year old with us and they were excellent.

Long wait,tables not cleared so no where to sit inside. Member of staff with grey hair very rude. Asked for a one shot latte definitely wasn't. Asked for 4 sweetners for 2 people only given one so had to ask again. Not very clean inside. Never had this experience with Costa before so very disappointed.

When I come to this Cafe , they constantly have nothing to make seasonal drinks.

Very nice drinks, expensive but that's costa for ya!

20 minute wait because there was only 2 people working and 1 had to go and buy milk. When I got to the front of the queue I was told there wasn't any syrup for 3 different types of Christmas hot chocolate and no cream so came out with nothing. Not impressed.

Staff where friendly and polite. Good social distancing has been mapped out inside. You do not have to ask for a key to use the toilet like other Costas.

Lots of safety measures. Coffee as good as normal

No milk apart from red, 2 people serving but its still took ages to get my latte

Not amazing seating but it is a slightly smaller Costa so we sat outside and they were really prompt bringing drinks out and making sure we were happy with our bits. Great customer service!

Rip off we both had a latte which was tepid the two cakes were not fresh and the place was filthy won't be going back not a patch on the one on shripney rd

Social distancing measures are in place. Some of the sitting are is not available but the coffee is as good as always

Great atmosphere, pricey but u know wat u r getting

One of the best Costa coffee's on the south coast. The staff have changed quit a bit in the past year, they're friendly and helpful but sadly I feel they may struggle at times. Hopefully they get the support they need!

Love Costa. It's our meet up place every week.

Lovely place ...glad the chairs have been replaced were looking a bit tatty

Great coconut and vanilla latte nice quick service and the coffee was hot

I think loved is too strong a word for a Coffee shop! But it is quite a nice place to visit for a cuppa. The staff are very quick & efficient to fulfill your order. This coffee house is very busy and so you may find the limited seating a pain in the a*** at certain times of the day. However, they have outdoor seating, which is pleasant in warmer months. I bought a large latte, the size of a soup bowl! But I wouldn't bother with their snacks ( biscuits, flapjacks etc), the price they charge for them is a p***- take! Staff are nice, polite but run off their feet !Toilet is one size fits all. Parking may be a problem because the shop is situated in a precinct. Sudley Road or the Morrisons carpark is your best bet.