Costa Coffee, Bath Road, Chippenham in Wiltshire

Went in with a friend today around 25-30 minutes before the shop was due to close. Was met with death stares and dead pan faces, the customer service from the lady with short orange/red hair with glasses was awful! Just asked us “what did we want” and then continued to sweep and shut down the shop around us asking us to move out of the way a few times whilst she swept. However the other lady who made the shakes was nice and the shakes themselves were fantastic :)

They do the best tasting drinks on the high street but sadly I cant go there anymore, almost every time I ask for soya milk they give me cows milk. I always have to stop them half way through to change the milk, and check with them at the end. Today I was too slow and they poured cows milk into my only travel mug. What if I was allergic?! What if I didn’t check every time? I’m vegan for ethical reasons and it upsets me that my mug has now contained cows milk. It wasn’t a busy time as I was the only customer at the counter. They need to take things like allergens much more seriously. Will not be coming back.

We popped into this cafe while visiting the National Trust site and ordered two jacket potatoes. We were disappointed when these arrived as the portion sizes were very small. This was surprising as they were £7 each. The cakes, however, were good though on the more expensive side.

I've got to be honest, the hot chocolate looked very very light in colour and tasted very very weak..... Sat in here almost on our own for 30 minutes before working out that we actually had to order at the table rather than having a waitress or waiter...... Let's be honest, they only have one thing to do. Serve coffee, ice cream and puddings. You would have thought they would have a more snappy service and a happy attitude at the till....... Answer bringing my hot chocolate to the table. It would slam down with such force that after the chocolate covered the table. See pictures...... I really couldn't recommend this place at all.

What’s the point of posting opening Hours if it’s not being followed. Shops door is closed, but people working inside to serve drive by only. Such a waste of people’s time who have taken the time to get here.