Costa Coffee Banbury Castle Quay in Cherwell

fantastic service as on zimmer frame and plaster cast as ankle fusion due to osteoarthritis

Been here many times with the missus never had an issue not once! Fantastic staff quick service and always a smile on their faces couldn't be happier! Honestly the only place I don't mind going to in Banbury! Oh and consistency is easily way above Starbucks! This team needs a raise! Lol thankyou for your service :)!!

We popped into Banbury to pick up few things as we passed Costa we noticed Roma was working so popped in to say "Hello" We remembered Roma from when she was on secondment to the Chipping Norton branch as we both thought she was lovely efficient proffesional and helpful which left a lasting impression on us both 😊😊 Especially as Roma remembered small Skinny Latte Coffee on the side for me shows such good customer service skills 👌 How lovely to see her today we will make sure we pop in to say "Hello" again next time we visit Banbury.

The best millionaire shortbread

Food and coffee is perfect, having a guy deliver it whilst smoking not so great

Most of the order was perfect as normal but for some reason my drink had no cream on rather frustrating as it changed the flavour and texture

Delivery took 1 hour 15mins from original delivery time. All 6 coffees arrived cold! Very poor!

Unfortunately, this Costa needs some investment. If you're going to pay this much for coffee and snacks then a certain standard is expected. A smile costs nothing either...........

Normally food is always good which it was but...it was cold. sad times

dirty sticky tables, asked for a blood orange drink with Yuzu and they used tap water and charged £3.45 lol what a joke I could have done that myself at home for free. Rip off and not value for money at least use bottled water or ask if you want sparkling water! Terrible

All three lattes were not even warm and the frappe was a puddle in a cup didn’t look appealing at all to the child it was going too so we can’t even enjoy them, also tried contacting the store to then not be able to get through as the number doesn’t work, over all had to tip the drinks away due to no taste or warmth whatsoever other than the frappe which was just a puddle.

I was given a time between 12:20 and 12:40. I checked when it didn’t arrive to find that it hadn’t even been picked up and that was 10:40. It arrived at 12:58. It was cold I’ve had to warm it up in the microwave so I’m not happy.

It was over 90mins I had to wait from placing the order to it arriving. The food was cold and my drink was spilled which went over the rest of the food as well. I also asked for a panini and got a toastie instead

Got a delicious Chai Latte here.

Food was great drink not so much, only had just over half a cup which is unusual as they usually do amazing coffees, Paying almost £5 for a drink and it to end up only half full isnt okay!

Over an hour late. Unacceptable. I expect my delivery charge refunded.

Tom and Linda made my experience incredible. Both of them were bubbly, helpful and so great to be served by. I really recommend this Costa for the atmosphere that the staff have created!! Linda really puts customers first and makes everyone feel welcome.

Never got the actual order? It said to be delivered at 13:58 and never turned up…

Didn't buy food, that's why low rating but looks juice buf at the same time costly for what they are portion wise. Drinks ordered were fantastic and greeted with a smiling worker who catered to what was ordered quickly and efficiently.

Order delivered somewhere, not our house.

Food was cold, no cream on drinks, missing the tiffin and no marshmallows sent for drinks when we paid extra. Very poor service and require a refund

I always use costa, heck i even learnt how to make my own, so when i pay £4.70 for a frappe i expect it to be perfect. Today it was not. The flavour was not there as it was lacking the caramel and i would assume not enough powder was used as it was thick but more like water with crushed ice. Disappointed as usually they always do amazing frappes, but today both frappes were horrible.

Elysha was amazing best coffee maker in Banbury 💪

I kept waiting at the gate for good 45-50 minutes for the delivery to arrive.

This is the most favourite places to go to for eating on my own ir with people that I know and even play your video games while eating your favourite food! ♡ well done Costa!

I only had a coffee, but the service was prompt, plenty of seating, and clean.

Ordered a flat white twice and both times it’s been wrong. Wrong milk (tastes like oat) No vanilla syrup as specified And cold. Delivered later than original time.

Missing sprite drink. Driver didn’t care

Drink was nice, delivery wasn’t.

The main meal was incorrect and it was also cold.

Considering I had a soya and and normal milk caramel frappé it would have been nice if I knew which one was which, normal it's written on them but not today, this is a first for me with Costa as usually they are spot on every time

Order says delivered when it was never delivered

Made very well. 5 star x 3. Thanks

Slow service but coffee was nice

Strength/flavour of the coffee was better before the “new” milder formulation, but still enjoyable.

Never received order. Need refund.

My order didn’t come I would like a refund

Had a coffee and a sit down.. Enjoyable.

I was a bit disappointed my kit kat iced chocolate drink didn't have any marshmallows on I payed 50p extra for that and I never got my chocolate bunny with it

Called in for a coffee. Pleasant, clean place.

Coffee and sausage sandwich very good.

Clean, tidy and staff were smiling

Clean ,tidy and staff friendly 👌

food was very late and so the hot food was cold and the frozen things were melted :(

Chai wasn't ideal . lattes were fine.

I would subscribe to a costa daily delivery if that arrived every day at the same time, honestly.

Standard service for a Costa. The large size caramel latte felt watered-down. I'll go for the medium size next time.

The coffee wasn’t up to standard and some had leaked

Wrong biscuit delivered and driver was hilariously rude. I said hello and he just completely blanked me. I tried again by saying thanks and goodbye and again ignored me and walked off 😂 Rest of order was good

Always busy staff work hard to keep up

100% a better Costa Coffee than the Drive-Thru. Staff friendly, plenty of seating and service pretty quick

Does what it says on the outside

My hot chocolate honestly just tasted like hot milk

I'm in a mobility scooter so have trouble with doors but everyone in there helped me ie other customers then a member of staff came over and helped me get to a table also took my order then took my grandson over to choose a snack and brought him back then went and got our hot chocolates and my takeaway mince pies which are AMAZING this member of staff was so helpful I can't thank her enough a MASSIVE PLLUS for COSTA 🤩🤩🤩🤩🤩🤩

I usually go to Costa, and this is the first time I ordered it and had it delivered to my house. The muffin, chocolate swirl n the drinks are all great. I will definitely order Costa online again, because it's really good and better

I have tried to call, my order was completely wrong. I ordered 2 sausage baps and a hot chocolate and large latte. I received a cheese sandwich and a large hot drink. What's going on. Now out of pocket disgusting

Their serving staff are really sweet. It's my goto place for my chai latte 😄 🙏🏼

I really like costa coffe,nice and funny people

I didn’t even receive my order they went to the wrong house and I’ve just paid £20 for someone else to eat my food what a joke!!

I ordered three things. The sausage bap was missing entirely and the lid wasn't on the coffee properly. Not impressed.

All was spilled and fallen apart bags ripped and awful quality

Friendly staff, good drinks and snacks.

Literally awful, toastie stone cold…. Couldn’t even be bothered to cut it! My ice coffee had no ice in so can only assume it’s been sat waiting around for ages. Delivery also took ages

This order was never delivered however the charge has been made. Can I please be refunded

Food was cold and left on door step appalling service

Costa is always nice, but like most places cost is increasing. Food is never an option as too expensive for what you get

After my experience of many cafes,I found out that the best coffee is at Costa Coffee 100% recommended Americano its absoutley delisous!

A brilliant driver very polite and delivered food earlier than I thought. :)

The food was never delivered - driver called and said he couldn't find me, I offered to go out and meet or give directions but he said he didn't speak English and hung up. Then he marked my food as delivered and left. No way of following up, paid delivery for something that didn't arrive - not acceptable. Won't be ordering here again as no way to resolve and no trust in the driver from here.

Didn’t get my order, it’s disgusting and when you put in for refund you don’t get the £4 delivery and service changes

Appalled with the service. I requested the driver called me when they arrived but they did not and delivered it to the first person they have seen. I have not received my order and I’m disappointed that they couldn’t follow a simple request to call me when they arrived.

Awful food came cold and uncut

A pleasure as always good staff in there always friendly

It’s not the fact that the restaurant is at fault, it is your delivery drivers. They don’t know what they’re doing, they are lazy and just insufficient. I really urge you to find new delivery drivers who know exactly what they’re doing because if you don’t you will end up losing customers however thank you for the food and service you have provided. It is excellent at your café

Great service Didn’t have food or use restaurant

I enjoyed the drink and it got to my house very quickly!

Nice idea with the foil under the lids, to stop spillages. No cinnamon on the skinny chair latte.

Nice clean coffee shop offering a great selection of coffees and other non alcoholic drinks as well as various snacks. All served by a lovely staff.

Just went in for a take away coffee ,seemed nice but dark , coffee good

I have been to this coffee shop a few times when visiting Banbury and a regular costa shop visitor, however today I was very disappointed, I ordered a frostino which did not taste that great and was was spilling out all over the place, made such a mess on the table, I order a baby chino but they had no take away cups for it, and had no fizzy drinks in the fridge, staff seemed a little stressed and didn’t seem to know what hey were doing .

Forgot my coffee, considering that's your whole brand, pretty disappointing. Toastie was good tho

Both drinks had no taste to them, all you could taste was ice.

Our drinks weren’t very warm but that is because it was picked up at 1pm and we didn’t get it till 20 mins later

Some staff are better than others

Staff so efficient and friendly, and the coffee is second to none.

We have just received our order and there were 3 Salted Caram Frostinos however, we only ordered x2 and ordered x1 Belgian Chocolate Frostino. Please can you advise why?

Only received the drinks from my order, tried to contact the store no answer!

Driver was on our estate but drove around and around trying to find us causing serious delay..The same thing happened to us last week.

My hot chocolate is cold and my cookies didn’t turn up

Not the cleanest of visits, table still had old rubbish on and foot on the floor. Table needed wiping with a good bit of elbow grease. Coffee and eats were good though.

Consistently good service and good coffee. Friendly, polite staff.

Tried the mac and cheese. Was very tasty!

They forgot to add whipped cream again for the third time I’ve ordered and the drink didn’t taste right at all

Food was never delivered - please refund immendiately.

Unfortunately because Just Eat had no phone number, i couldn’t contact the business to prevent the issue. I put in the address i wanted the Costa delivered to and it set back to default address when i pressed pay. I couldn’t contact anyone, even costa to stop this from happening, resulting in the costa drinks i ordered being inedible and my money taken. It was no worth it and i’m very unhappy. I usually love Just Eat and Costa, but if i can’t contact anyone if an issue starts, then that isn’t acceptable. I’m sorry to go on however it is not fair.

First time order. It was excellent

They even gave me a free item as they didn’t have anymore ham and cheese toasties :) and a free cake! Loved the cute note too! Thank you Costa Banbury! 😘

was all good apart from frostino did not come as ordered

Fast and friendly service. All of the tables were clean and tidy. Good quality coffee and cakes, and a good range of lunch items available.

I followed the driver on the map and he was driving around for ages i came out the building to find him and couldn't for ages and he hadnt phoned for help on directions using the number i provided if he couldn't find me. I eventually had to run down the street and saw him. So by the time I got my hot chocolate it was nearly cold and I asked the driver why he didn't call if he needed help with directions and was making excuses. Really bad service. Usually when a driver can't find us will call straight away and ask for help.