Costa Coffee in Richmond upon Thames

Possibly the worst cooked breakfast we’ve ever attempted to eat . The service was polite and no problems there but the food was simply awful . Processed ham , a pale fried egg and some frozen chips . Indelible and the little I ate repeated on me all day , my daughter felt quite unwell after attempting to eat the full English - managed 1 sausage toast and a few beans . Go over the bridge and there are some beautiful cafes instead.

We went often to "The Bistro", always with our little dog (westie) like to every pub or reataurant we go. Most of the times outside, but sometimes (at least two times) inside and the dog was not a problem. Today we were refused inside, because the rule would be "no dog inside", but this is a lie because we have been there with the dog under the table at previous occasions. We reminded them about the previous situations, but they confirmed, that their "rules" do not accept dogs inside. There are in fact arbirary rules, applied when they decide according to the client look or to their mood. This is not acceptable, and the so-called rule is not written anywhere to make the customers aware of this. We won't go to this place anymore.

Such a shame as this is the perfect spot for breakfast, brunch, lunch etc! The restaurant is nice, clean and atmospheric! However, it really lets itself down by the service! The staff are generally friendly but, oh my goodness, service is virtually non existent! Waiting waiting waiting for the menu, then again, waiting for the order to be taken and then, the unbearable wait for food, no matter how many times we asked for each!! We were not the only ones, with other customers going up to the counter to ask for menus and where their food was etc etc! The coffee js good and the food, when it comes is just about ok - generally tepid and the pancakes basically a plate of stodge! We have only ourselves to blame as this was the third time we had been to Alma as we hoped the previous time had been a glitch but no, we put ourselves through this another couple of times but, the third time is very very sadly the last!

A lovely venue. Friendly and helpful staff. We only went in for a drink but next time will have a meal. Food looked good and judging by the amount of people in the restaurant it is a popular venue.

Lovely place food fab staff even better 😀