Costa Coffee in Richmond upon Thames

We went often to "The Bistro", always with our little dog (westie) like to every pub or reataurant we go. Most of the times outside, but sometimes (at least two times) inside and the dog was not a problem. Today we were refused inside, because the rule would be "no dog inside", but this is a lie because we have been there with the dog under the table at previous occasions. We reminded them about the previous situations, but they confirmed, that their "rules" do not accept dogs inside. There are in fact arbirary rules, applied when they decide according to the client look or to their mood. This is not acceptable, and the so-called rule is not written anywhere to make the customers aware of this. We won't go to this place anymore.

I have been coming to this marvellous tearoom for more than forty years and recommend it unreservedly. As a self-styled 'sconnoisseur,' I know what qualities I look for in a scone and these are perfection. Nevinha is perfect too- always friendly and professional, an asset to a place which fully deserves its reputation!

Such a shame as this is the perfect spot for breakfast, brunch, lunch etc! The restaurant is nice, clean and atmospheric! However, it really lets itself down by the service! The staff are generally friendly but, oh my goodness, service is virtually non existent! Waiting waiting waiting for the menu, then again, waiting for the order to be taken and then, the unbearable wait for food, no matter how many times we asked for each!! We were not the only ones, with other customers going up to the counter to ask for menus and where their food was etc etc! The coffee js good and the food, when it comes is just about ok - generally tepid and the pancakes basically a plate of stodge! We have only ourselves to blame as this was the third time we had been to Alma as we hoped the previous time had been a glitch but no, we put ourselves through this another couple of times but, the third time is very very sadly the last!

Completely concur with the reviews here "outing" the pathetic attitude to infirm or disabled customers. I have been told hat a lift to the toilet isn't worth the money, reported that in a feedback questionnaire but have had no reply. (Apprently it would cost £10000 to have the lift repaired. Prior to my disability, we were spending about £150 every fortnght or soI do think places that are so discriminatory should be closed

Arrive very hungry. This is a classic neighbourhood bakery. Lots of great things to buy. We will be back. Highly recommended.