Costa Coffee in Greenwich

Most of coffee had spilt out of the cup as there was no stopper in the lid and I asked for a mocha and there was no chocolate sprinkle and it didn’t even taste like it had any chocolate in it poor

Convenient coffee place well served for local trades people going to work in the morning. I usually get a tea in the morning before I go to work. Staff rudeness, As an older woman I don't like being called Madame when I buy a tea in the morning.. I've noticed that this remark isn't used with other customers. This is a derogatory remark. I am a female over 50 and the young staff in costa coffee seem to think this is funny. Don't stereotype people because of how they look because you are wrong. Don't target people on assumed status, treat people with respect. They pay your wages!

Convenient location- Charlton Shopping- in the Next store- first floor. Easy signage. Loads of seating space, and a good clean vibe. The staff were friendly and smiling. Big windows all around- so it is brilliant location on the days we have lovely weather. And ofcourse free parking at the Charlton Retail Park.

This place seriously gone down hill. Usually use Starbucks around the corner but their blender was broke so came to Costa. Looks grubby in here and there’s flies all in the cake cabinet. Gross

It's on the top floor of a clothing store (Next) which seems like an odd place to put a coffee shop. But I dunno, it kinda works.

Bought a Tropical Mango Bubble Frappé without mango pearls since they were out. It was the tastiest frappé I've ever had. Will buy again and with hope there will be pearls next time since I want to try that as well. The staff was friendly. I was a bit confused on where to stand once I had ordered, since we stand at the end of the counter, in Sweden, so that they can take the next order.

Couldn’t fault anything. Thanks again. ☺️

Received all items and a larger water bottle, so thanks for that. Delivered on time. I will definitely order from here again. 😊

What arrived was fine and well packaged. However, two items were changed and were not what was wanted at all. Refund requested for these.

Awful customer service!!!! Rude & disrespectful Girls. Barely understanding simple orders. Very lazy to clear out the outside tables.

Love me a Costa coffee. Just need more seating!

Peaceful coffee @ costa In Next shop& break for a coffee

Good service and friendly staff. Good place to come with a baby to sit and breastfeed. Toilet nearby for baby change

No food as oven broken not even a sandwich which doesn't need a oven

Not one of the best coffee I had from Costa.

Nice little resting place in between shopping. Also the staff were lovely when I was breastfeeding my child. No looks or comments on the crying baby either.

It is a decent size coffee shop, with a balanced environment. There were enough comfortable sitting spaces inside the next shop with wide outside view. The decor of the shop is stand. It is a great place to hang out with alone, friends, family or colleagues in between the shopping. The stuffs were helpful, kind and welcoming. I had the chocolate coffee latte, enjoyed it!

A small, standard costa shop in next. Good for quick bite while shopping.

As always great coffee, shame the prices have risen again, but still great coffee

Coffee very bitter and food only just edible

Small shop same as most Costa in there quality. Customer service could do with a bit more training as I felt I was spoken down too a little when making my order

Best Latte you could ever ask for. The staff is very polite and friendly.

I asked for a black cold brew with sugar syrup and half the ice they would normally put in and apparently asking myself why that order was so difficult for the 2 staff members on duty to comprehend was rude but giving me attitude because I dared to ask if there was any cold brew in the fridge at the start of the transaction wasn't and then to serve a very watered down cup of cold brew with no sugar syrup in it at all wasn't rude at on their part . I have frequented this particular costa for at least 6 years and this is by far the worst service I have had at this location but not the first bad service I've had there tbh I think I'll travel a bit further in future and go to the O2 location or even the Odeon Greenwich location and give this one a swerve.

Too long to wait but great coffee

Nice and cosy Costa coffee inside Primark.

Decent costa branded coffee shop

The Saturday lunchtime staff need better barista training. I asked for a soyo flat white and got an oversized, burnt, poorly steamed cup of mess. I would've complained if I thought they'd make a better effort on the second one, ultimately decided against it.

I went into this Costa recently buying a bag from the too good to go tackling food waste app. I showed the app code to claim my bag. There was an Indian lady at the counter. I saw her literally put in a sandwich in there the cost of which in full price was less than how much I paid on too good to go. They were closing in half an hour and had fresh bakery items but wasn’t offered any. I just think Costa shouldn’t sign up to this app if the employees behind the counter are not willing to tackle food waste and don’t have the same emotives. I personally didn’t feel welcome and wouldn’t walk in there again

We went there whilst visiting Next shop. We ordered two coffee and went to our table. It was well managed with proper covid procedures. However, our drinks came in a takeaway cups even though we stated we were sitting in. Anyway, not a big deal. We enjoyed our coffee with view of a car park.

Quiet, clean, friendly staff and fast service

Nice cappuccino and mince pie for Christmas.

Ate in. Staff checked area, and cleaned it before letting you sit at a table. Food and drinks, all good

Good service and coffee was very nice too

Great staff great service. Unexpected warmth in this rainy weather and all the Chao’s going around

Lovely, fairly quiet place to eat/drink. Nice food, good variety of hot and cold drinks both with and without coffee and friendly staff

Its costa what more needs to be said

It's Costa. Great place to enjoy coffee with friends and family.

This morning on my way to vet i made a small stop to the shop. Young lady with a sweet smile served me and literally made my day. She was so nice, so kind and helpful. Thanks girl with the short hair 😁

Coffee time. A quick rest before continuing on the shopping. Mint chocolate chip and a coffee. Always a good coffee.

Caramel frap was wayyyyyy to sweet and overpriced .

The social distance was good & the person that served us very polite

Excellent coffee, ambience and happy to serve you staff, it's the place to go for your cuppa.

Vásárlás közben egy kellemes kávét el lehet fogyasztani

We are regular visitors to this Costa. The staff are always friendly and helpful. I am on a first name basis with most of the staff 😊

Good service but small cake portions

Very helpful staff and nice quiet atmosphere.

I love the atmosphere. Coffee is good too.

Quiet spot for s coffee amongst three mayhem

Typical Costa nothing much to add, except that the staff were pleasant.

I come here quite frequently. I have recently had surgery on my ankle, so push myself round in my wheelchair. All the staff always go above and beyond. I thought helping people and customer service was dead. They bring the food and drink to the table, offer to move any furniture so that I'm comfortable. In my opinion they were great before I started using a wheelchair. That's why so many regulars keep coming back.

Soy un cliente habitual en el Odeon desde hace 5 años. Debo decir que el lugar cambió mucho desde que el nuevo gerente Danielle se hizo cargo del lugar. El ambiente de este lugar y la calidad de los servicios y la comida también mejoraron. Me decepcionó antes por la falta de servicio al cliente y la mala calidad de la comida, y elegí muchas veces ir a un lugar diferente para tomar el café de la mañana. Muy recomendable, y si tiene algún problema, pregunte por el gerente, que seguramente lo resolverá por usted

The 'fresh' cakes on show are always covered in flies. Last night the barrister spilled a lot of milk down the cabinet and on the floor whilst making our luke warm lattes and just left it there. Pretty horrible and dirty.

loveliest ladies ever! amazing service, smiles and happiness all over. fresh and delicious food.

Always a warm welcome, great coffee and something nice to eat .We are becoming regulars whenever we are in NEXT.

He was so friendly to me and my daughter. He suggested some options which I thought was very professional.

Nice quiet place for a quick coffee and cake.

Fajne miejsce na spokojne wipicie kawy

Really lovely Costa located on the first floor of Next. The Costa is handicap accessible. The staff members are all lovely and make the best coffee!

It's a coffee shop that sells coffee the staff are underpaid and overworked and they do their best

It's nice enough. Costa is my preferred chain coffee shop.

Best Costa i have been to,the service is very good and the staff are all very friendly.

Clean, good service, wasn't busy though

Coffee is always great however, the staff are not very engaging and there is a lack of pastry’s on offer.

A lovely Costa in a great Next store. Staff always friendly and professional and the staff always make a great coffee. One of the better run Costas i feel and do like coming back here when i can. Can get busy but that's expected.

I really didn't like the service either the cafe. The milk was overheated and the panini was tasteless. I have a feeling these chain cafes don't care much about their customer, they have got their reputations and they don`t need to look after their customers anymore.

Nice place to relax and have coffee

Very pleasant ambience. Very light, big windows. Flat white perfectly served.

It's good place to spend time, nice coffee

No queuing and plenty of empty seating, perfick

Always friendly, nice drinks, although if you come in after 4-5 they barely have some cakes left

Love Costa. Good place to have lunch while shopping.

Use this shop frequently,sometimes have a job finding a seat.when you look round there are people on their laptops,no food or drink in front of them

Nice place with helpful,polite staff.

Great service and wonderful staff. Great place to get work done or meet with friends/colleagues

Fine, popped in for cheeky coffee. Just what i needed

Been here many times as I really like the taste of the coffee. It gets busy as it's by the big Sainsbury's and M&S so if you want to sit in and can find a free table normally the first thing you need to do is clear the table yourself. It's annoying.

Great place, great service , clean and professional serving.

Relaxed, spacious and airy. I was working on a coding project over a cup of cappucino for a couple of hours and was able to get work done thanks to a lively environment and friendly staff. The wall sockets also came handy for charging my laptop! Definitely a nice place to chill out in the neighbourhood. On the downside, not all tables seem to have chairs, but when I was visiting, the cafe wasn't that busy, so it wasn't a big issue at all.

Visited this morning,ordered coffe and toast ... The person behid the till threw the butter on threw tray ,then threw the nives like they were hot... The tables were messy even thou the 2 ppl working were not busy... Really a step down fron the costa in the old next shop

This Costa is inside the Odeon Greenwich so ideal when you have time to kill before a screening. Nice seating and sofa's though I got a take away this time. Two problems with service on this very simple order (soy chai latte) and the only two members of staff I encountered.The lady taking my order was pleasant however having taken my Costa Card the points weren't actually added. I had to take my receipt to my local branch the next day who told me, when I was giving her the benefit of the doubt, that the till would have shown that the points weren't added, so she should have checked. Then the person making my chai latte was quite slow had to be reminded of my order twice... she was very forcefully cleaning the steamed milk rods but when you have waiting customers, surely that can wait? It was 6pm but not what I'd call busy so I think a bit more diligence would be appreciated. I didn't see any vegan cakes, biscuits or offerings having checked a few items so this is a trick Costa is missing out on and should rectify as a company. I would probably visit again when in the Odeon Greenwich but some improvements are needed.

This branch was excellent until a couple of months ago when things started going downhill. Service is now slow, staff struggle with language problems, pastry today was stale and the aircon freezing. Asked if the aircon could be adjusted or turned off but was told that nothing could be done. Pity, this branch used to be pretty good.

Costaはコーヒーチェーン店でロンドンのどこにでもあります。気軽に利用できるカフェで子供連れのお客も多く、ベビーカーを 押してでも遠慮なくお茶出来ます。

The Costa team provided exceptionally fast and efficient service when serving a good number of the 20,000 people attending the Hissing conference this week. We had a short wait at a very busy time. Staff were under a lot of pressure yet provided friendly and quick service for hot food and drinks. They were very well organised and demonstrated who team work delivers good customer service. thanks guys!,

普通のコスタです。 平日昼間に訪れたので、空いていました。また天気が良い日は外のベンチでお茶できるのがいいですね。

It's a busy place over the weekends. Tables are not always cleaned quickly but coffee is always good.

To sum it up in one word: delightful! The staff are very friendly indeed. They give efficient and quick service, and make sure your visit is the best. They deliver the best food and beverages available in the area. If you have some spare money to spend, keep it for the marvelous coffee place. This is convenient and accessible as it is in Odeon Greenwich in the foyer.

I hoped to enjoy a coffee and a toast on my Costa gift card that I had earned from android pay but I was told that their online system was not working.The same online system took my visa card successfully. The environment was too noisy and air condition got me a bit on the wrong side . The staff was curtious and serious about their job. The coffee was of an avarage quality and the choice of food and toasts are poor.

I've been to this Costa branch a few times and I have to say the service is always excellent. The location is perfect for when I am in between appointments and parking is very easy. Peter is probably one of the most excellent examples of how customer service should be, great work sir. Keep up the great work!

Just another Costa in the 02 arena outside forecourt. Pretty busy, very packed and squashed. Nothing special here.

Standard Costa coffee without the usual cleanliness. Despite not being overly busy the tables were littered with empty cups. The tables that weren't, were sticky and filthy with a desperate need for a wipe down with a cloth! Should have been in a better state considering the manager was present.

This particular Costa is always dirty, service is poor and chaotic ... I never get what I order and 'skinny' just doesn't exist!

Great little place and very convenient with easy parking. Handy for a quick drink with the children.

Service was quick, the guy who served me was really kind and polite. Not really cheap but coffee is really good.

Look, I'm under no illusion that I'm walking into an artisanal cafe but I've been to many a costa in my day and this particular hot chocolate tasted very chemically and artificial. Staff were very sweet though and their toasted cheese and mushroom is very...

This is very much my local Costa and I feel sorry for the people working there. They are always very friendly and knowledgeable but cannot provide a full, efficient and speedy service because they are simply understaffed. Tables are often left with trays, plates and...

I ask only one thing of any coffee house and that's to make my wife's hot chocolate HOT. Enough to scald the tongue and more importantly to stay warm past the first few sips. Time and again almost every coffee shop has failed, either through...

Clean and handy for marks and spencer and sainsburys at Greenwich there was no queue and the staff were friendly and quick. Seating outside but just your normal costa coffee shop inside.

What a disaster. The poor woman behind the counter was the only person who turned up for work. Thus, the queue moved slowly and the coffee / ciabatta took a while to prepare. The floor under the tables was filthy and we managed to find...

Reasonable coffee, quite comfy chairs. Child friendly, albeit upstairs in Next.