Costa Coffee in Highland

Guy at the till had bad attitude - not a hello (or any acknowledgement that I was standing there) as I was waiting to be served, heard him being rude about another customer, then put through the wrong order for me. Got a bad impression and will go elsewhere in future.

Queued for 20 mins in a fairly short queue (4 people in front of me), with three staff on most Costas would deal with. Had a coach to catch so abandoned hot drinks. Staff were not bothered at all, pretty awful. When I did get served the person that served strolled out of the back.

No oat milk this week despite calling twice. Not very clean

Very friendly staff, quick service and nice coffees

This place is my usual.Go to when IHOP off the bus.And before I have time to grab a cup of tea before work staff are always friendly and recognized me and have my drink ready to go would always recommend coming here if you've got time to kill for a hot drink and some food

Friendly staff, it was a little quiet. Ordered 2 large mochas and 2 tiffin our favourite.quick service. Toilets need a little attention.

Terrible customer service. 2 drinks in paper cups and 2 cakes in a paper bag. We repeated repeated we wanted to eat in. Obviously they can’t be bothered to wash up.

We waited 40 minutes to be served, by this time our coach was due to leave so, we had to get takeout cups ! Not what we went in for at all.

Having spent a lot of money in this cafe over the last few years I find it hard to swallow the continual price increases that Costa impose on their customers. I have only visited this cafe a handful of times since they increased the prices a few months ago, now a FW is an extortionate £3.55, Wowsers!! Not only that but the number of coffees required to generate a free one has also increased, so, therefore a coffee is probably something like 18% more expensive (in real terms) than it was a year ago. Costa should be mindful that without tourists Aviemore is a quiet town and already has a plentiful supply of cafes with competitive pricing. Sure, costs have increased but Costa are now ripping customers off. I won’t be back.

It's pretty obvious you can't run a busy shop with two members of staff. 1 in 5 people leaving without being served unless you like to wait half an hour to be served then another half an hour to get what you ordered.

Went in store this afternoon just after 3pm waited over 10 mins to get servered. Staff didn't even say hi or anything. Ordered a sticky toffee latte which looked lovely in the ad and this is what I got. Shocking

Good experience until… My order was taken by a nice and welcoming girl while Bethany was preparing coffee for customers with her back to the till. She was juggling through all them milks and syrups while politely answering colleagues questions. My coffee and toasties was promptly prepared BUT the muffin was missing. I merely whispered ‘there’s a muffin missing’ and Bethany immediately went: ‘it was sicilian lemon, right?’. Focus and awareness - legendary!

We stopped for coffee en-route back home to England from the highlands. Coffees were perfect (including the Mochas) and the banter appreciated, thank you!

Incredible hospitality from the staff, visited for the week from the South to paddle the spey and the staff made sure to make us feel welcome and comfortable.

Very friendly staff, amazing hospitality!

Absolutely incredible staff, so kind and caring would highly recommend. They were honestly amazing.

Open on 3rd October 23. Nice standard costa, only downside the toilet was not working and wasn’t working on the whole complex.

- Fully open and operating as of 23 Sep 2023 although the google map says it is temporarily closed. - One of the best Costa baristas I have ever seen in the country so far - some pictures are attached for flat whites. - Staff members are very friendly and I very much enjoyed my time here. - They got my ‘flat white’ and ‘a decaf flat white with an extra espresso shot’ mixed on my second visit though. They might want to improve their system by printing and passing the receipt - or some written instructions - between baristas rather than relying on verbal communications only. - You get what you expect from a Costa in a positive way :)

The staff were helpful with some information that I asked about also being friendly at Aviemore branch

Waited 20mins for two fifties staff more interested in chatting to each other place was filthy three staff in so no excuse

3 polite young men working under pressure with the contant flow of customers. I've been in a few times this week and always greeted cheerily. Doing a great job lads !

Staff swearing in front of me and a can’t be bothered attitude. Toilets had piss everywhere. Grim.

Very busy Costa, all the staff were quite young and lovely despite being run of their feet.

We came in with a group of 16 for a quick lunch. We needed to sit down inside because it was bucketing down with rain. Even though we made the staff a wee bit flustered, we all found something to eat and somewhere to sit fairly quickly. The wee girl heating up the toasties was the fab. She was very zippy and quick, and everything was heated up and cut nicely. The coffee machine was a bit of a mess. There was milk and coffee everywhere. However, maybe a clean coffee machine is only an Italian thing.

Like all other Costa Coffee Outlets, a good range of foodstuffs to go with your Cuppa. Prices not particularly cheap. The young staff behind the counter did very well to give quick service to a constant long queue. However as with all outlets of this type there was not enough staff to clear tables and diners were forced to offload previous customers cups on to any unoccupied table

Lovely place. Staff were under stress with a broken dishwasher but coped brilliantly. Professional and cheery.

Coffee was great and I was served quickly. Another great mocha from costa

Following list of issues 1-no toilets, been like this for months 2-air-conditioning blowing very cold even though it was only 14 degrees outside 3-arrived just before 1pm with little food left 4-the fixtures and fittings are ready for a refurb 5-Table was dirty

Stopped on our way to Inverness on a coach party had a takeaway as only had an hour stop. Worst coffee I have had , both myself and my wife threw the drinks away. Regular Costa goers and always enjoyed our coffee's

Loved the new iced whipped coffee

Costa is Costa. I enjoy their coffee and cakes. There were plenty of seats and table.

Hot day and with my two Bernese dogs, needing a coffee before another 2 hour drive. Coffee was great, but the staff were even better, as they took care of the dogs so I could pop in and pay and they brought them a big bowel of iced water. Thanks

This Costa no longer does click and collect.

Got a drink for myself and grandchildren my coffee was hot but hot chocolate was cold they did it again but came back cold disapointing

Bestel nooit een grote koffie, dan krijg je een halve liter slappe koffie. Alles is kant en klaar dus je kunt geen zelfgemaakte broodjes bestellen. Personeel is aardig.

Absolutely amazing staff!! Nicola,Kinga and I’m sorry if I’m wrong but I think it was Nick,cannot get better staff than who are in Aviemore. They made a coffee visit into such an amazing afternoon full of chat,laughs and my 1 year old absolutely adored the ladies,they had so much time for him. The best service I have ever received from anywhere.

Lovely friendly staff . Peaceful no rush atmosphere

This has become my favourite coffee stop in Aviemore. Nicola, Kinga, Nathan, Reegan, Tara, Sophie, Sacha & team are always warm, welcoming & deliver excellent customer service. They know so many of the regulars by name and preferred drink ordered. They with out a doubt provide a third place and sense of belonging in a time where the world continues to be unsettled. I frequently go in for my skinny flat white fix, foodie treat & leave with a smile on my face. Thank you all for making my days! :-)

Yet again takeaway only. Staff advised us we could not sit in with our takeaway cups over an hour before closong. Regular visits here and this is the usual response when we come. Snowing and 4 tables outside..fantastic service Costa. Waste of a prime spot in Aviemore.

Had 2 latter's and lemon muffins. Good quality as usual.

I always go to this Costa on the weekend, I love the guys there at the weekend, just a great bunch, my favourite ones to be honest, I think our Costa in Aviemore is great for us locals and visitors, the best Costa staff there definitely, smiley and friendly and you can have a wee giggle with them, they work hard it's a busy place. I go mostly around 3.30 I've never had a problem getting a drink then although it is takeaway cups then, which again I don't have a problem with. If my weekend guys leave I would be so sad the are the best

Wanted drinks and the loo so stopped as we knew we’d get both. Drinks fine and hot and loo available so met our needs and sat for a while before moving on.

Very friendly, helpful and quick service! Good coffee and easy to park outside

What a lovely costa. Staff great x

Stopped in just for coffee on journey at 10am. Staff were friendly enough, coffee was good. Toilet was filthy, definitely had not got that dirty ,that morning. Flooring in toilet badly needing replaced, discoloured. Will try a different coffee stop next time.

Usual Costa place good service and coffee.

NICEST STAFF EVER AT A COSTA, so helpful and lovely, I've been in a lot of costas, defo the loveliest most helpful staff. My autistic son was having a meltdown over a locked out of order toilet so they opened it also. Nothing was a problem and they all had smiles. Nice on a Sunday morning at 9am. Thankyou for being lovely xx

Lovely warm welcome. Well presented flat white. Yep it is the little thing's that make a difference. Thank you guys.

Don’t arrive after 15:30. Opening hours are meant to be until 16:00, but usually the cafe is closed by 15:45 with the doors locked. Not set up to serve the ebbs and flows of a ski town, when most people will be looking for a drink on their way home.

Popped in for a coffee en route to Inverness as I had a meeting to dial in to. The staff in the Aviemore Costa were incredibly friendly and helpful. They also offered to bring my coffee to my table once it was ready which I've never experienced in another Costa. The coffee I had (flat white) was the perfect 🥰 If you're in the area I'd recommend dropping in.

Good coffee and friendly staff and a large coffee is large unlike some places

Fine wee Costa, always good service, just a shame it closes so early in the day.

Really friendly staff, good coffees and nice selection of snacks! Pretty good WiFi too.

Enjoy the coffee and the chat with the team

​I don't tend to write unsolicited reviews, but I felt I had no option in this case. My wife and I were holidaying in the Aviemore area and were surprised to see that the local Costa closed at 4 pm, so we arrived well ahead of time. Upon entering the cafe at 3:25 pm, I was even more surprised to find chairs upended and stacked on top of most tables. The service was slow and not particularly friendly, with around two customers ahead of me and 4-5 behind me. Eventually, I re-joined my wife at an outside table; sitting in didn't appear to be an option. I had my back to the cafe entrance; however, my wife saw the staff lock the door at 3:50 pm, and ten customers arrived within the next few minutes only to turn away, disappointed. We are regular customers at one or other of the four Costa cafes in Perth and never have had any reason for complaint; however, the Aviemore Costa gets a big thumbs down from us for poor service and its early closing. Aviemore is a tourist hotspot, but this Costa cafe must lose much business. To make things worse, my wife's Americano tasted like dishwater.

The worst Costa ever ! First of all it was freezing cold when we walked in, other customers next to us where saying it was warmer outside , we thought exactly the same . 50 mins till closing time and we are getting our coffees in takeaway cups ( which we never asked for ) and our cakes in the bag instead of a plate . Our coffees were mixed ( we asked for one with one shot of coffee ) came labelled wrongly what we discovered later. 35 mins till closing and the girl staff member starts putting chairs on the tables to make sure no one will use them from now on making us and other customers feeeling Uncomfortable. We left 5 mins after that and will never be back . Shocking 😳

This is the worst costa coffee I have been in. The tables was filthy with food particles left. The seats are stained. One table shows cracks in the wooded table top. Four female staff all behind the counter laughing and messing around, instead of doing their job. Yuk.

Service was excellent, no hanging around, only in the Q but the barista was very quick at his job. I'll deffo be back

Did not get opened at 9. Making up their own working hours.

Got some iced drink thing which was OK. The staff were wonderful and friendly though.

For sure more effort on the cleaning process

Just visited Costa Aviemore. I had a bad experience here before a few years ago. Not much has changed. 20 past 3 in the afternoon. Half of cafe had chairs on tables. Staff advised us it was takeout only. We asked a woman / girl...

Experience was ok typical Costa

There didn't seem to be enough staff on to clear the tables. At the time we entered there were only two staff. We found the floor needed a good sweep, sweep crumbs off of the soft furnishings and clear the tables in a timely manner. The cutlery wasn't the cleanest either. Having said that, the staff were very pleasant. The coffee was great and the food was pleasant. Its not a good idea to have soft furnishings in a café as our seats had ground-in food on them. I'll not go back again.

I do home repair and Go there probably 2-3 time at day. Nice all stuff and very friendly. Quickly service all the time.

Was closed when i arrived at 4pm not impressed.

Got to have the nicest view of any Costa I've been in!

Great on a trip day, thank you Costa😁☺

A very friendly atmosphere created by great people

Lovely bunch of staff - nice place

Nice staff but the service time for the barista to make the drinks is far too long, visited three times over a month period and each time the same. Also there is no bins to dispose of your rubbish either internally or externally so tables are left with previous customers items left until a member of staff is free to come and remove. Not the best way to be runnning a Costa branch!

Like any other Costa however toilets were shut on this occasion which was inconvenient

Costa Aviemore served an excellent ham and cheese toastie.

My husband was in Costa aviemore at 3.30 today and spent £30 . He tried to use the toilet and was told to go to Aldi next door as the toilet had been cleaned and they wouldn’t be opening it back up . My husband had been on the road for hours and decided to stop here for a bite to eat mainly so he could use the toilet. The young man’s attitude was shocking and definitely not the way you should speak to anyone never mind a customer We won’t be back

Very friendly staff, served us just as they were closing. Only got Lauren's name who made our drinks and they were perfect. Both the other young man and lady were very helpful too. Excellent customer service!!

Takeaway Only….we were heading down to Edinburgh from the North and decided to break up the journey by stopping in Aviemore for a cuppa. Knowing Costa and it’s position in the town we opted onto stop here. Wish we hadn’t bothered. Takeaway only - no...

Love it! Convenient, fast coffee and snacks. Easy to find, ample parking right outside and fast service.

Friendly staff, takeaway only when we visited today.

A 1 star rating at most I'd say, a que of us ordering coffee and food on a Monday afternoon at 2pm only for the staff of 3 to turn round and say the seating area is now closed and it will be take away...

Standard fare Costa. Clean & reasonably quick service (although we discovered they got our daughters drink slightly wrong after we left with our order). Unfortunately today all their inside tables were closed.

Happy to sell you drinks but toilets shut for no good reason — so a nightmare with small children. Best avoid the store until they figure out proper service again.

Good modern Costa Coffee. Unfortunately they were not allowing any purchases to be eaten inside as they had staff shortages. It was take away only. I had a lovely tuna melt panini.

The bathrooms were completely blocked off by the baby high-chairs unsure why - slightly slow service when not too busy - however the staff were exceptionally pleasant and would always double check your order for you♡

Was ok but had to use paper cups due to lack of staff.

Very friendly staff and lovely coffee thank you ladies.

If I could give 0 stars I would. Went in for a coffee and a bite to eat on Sunday and when we were told that it was takeaway only decided we would go somewhere else. As we were leaving this woman starting shouting across...

Slightly annoyed that we couldn't sit in but they didn't have enough staff so understandable. Coffee still good though.

Not a great experience. The coffee was burnt, not much choice for sandwiches. No bins provided for cups and wrappers etc.

As always great service from staff

It's a Costa. Like all the rest.

Takeaway only service at the time I visited. Cheese and ham toastie up to the usual Costa standard

Poor floor layout, total mess. Coffee was good and service was okay

ordered on app and was asked to wait at front door, when I went to see where it was 20 mins later (as waited outside due to the total non compliance or enforcement of one way system) to be told it was in boxes at door people not happy is an understatement not told by staff or the app order was ready! as a result food luke warm and coffee just drinkable would not recommend this branch. People were even sitting outside on seats very clearly marked DO NOT USE. WHY??? is COVID not around in Aviemore?

ordered on app and was asked to wait at front door, when I went to see where it was 20 mins later (as waited outside due to the total non compliance or enforcement of one way system) to be told it was in boxes at...

No indoor seating just now, but outside you can.

Price okay still closed for sit down out side a couple hard seats with this section closed take away only.

Usual coffee but staff standing talking before serving customers and air con on full blast and very cold left before finishing coffee

Drinks fine. However, outside only seating. 26 degrees scorching sun. Too much. Rethink needed. If you can go in pubs and restaurants, then Costa needs to catch up.

Coffee was lovely and staff we friendly when they eventually acknowledged we were there

Myself and my partner just came into your store. Service was shocking!!! firstly we got our 4 drinks 2 hot chocolates asked for one to be plain and the other cream and marshmallows got the marshmallows in a bag and no cream, secondly got 2 lattes one normal and one sugar free caramel when we got back in the car we noticed that there was no suger free caramel marked with a c so I returned and explained there wasn’t my syrup so woman happily changed and remade my drink to return to the car my partner told me his drink had caramel in it when was ment to be a plain latte. Then had to return again and explain to which the woman quite abrupt and rude told me if I wanted to change my drinks I would need to be charged. Shocked to say the least, as This was am error from the staff who marked the wrong cup. And not myself. I was not willing to pay as I had already spent about 18 pounds and would expect my drinks to be correct. Quite disappointed in the level of customer service. Just on out way home from a weeks holiday up north and needed a decent coffee was not expecting to have this happen.