Costa Coffee in Bath and North East Somerset

It was an okay experience for hot chocolate. Shame the cake was Very dry

Decent place to get a coffee and cake. Friendly staff. Can get quite busy.

Clean, tidy and good staff. Ever helpful and POLITE.

They serve good tea as well as coffee. The hot sausage bread roll was delicious.

I waited an hour for this delivery and only ordered 3 things,when I came missing the sausage rolls again they seam to do this a lot

It's a Costa. Got there and none of the 3 staff seemed to want to serve. Too busy doing other jobs.🙄

Sadly, the partly blue haired barista seemed very stressed, tired and was very rude which just made me feel uncomfortable after I made a simple straightforward enquiry.

Was told off like a naughty child for sitting in an area that had already been mopped. Is this how to treat paying customers who pay your salary?

Great coffee and cakes, highly recommended.

Great place to visit . Highly recommended

Delicious coffee for a good price.

Staff were very friendly and helpful

Lovely chaps were very quick and efficient as well as helpful with my costa card queries

We generally like the coffee at Costa this was no exception and the staff were very friendly even though they were very busy.

Lovely clean coffee shop. Coffee really good and hot as always

Inside is standard costa and the staff were nice. The drink sizes are way too big though, and different to in other Costas. I ordered a flat white but essentially got a latte that tasted mainly of milk. My Mum got a large latte which is served in what is basically a soup bowl. I assume if you want a flat white here you need to order a Cortado. It would be less annoying if it wasn't a chain as I expect the drinks to be consistent across a chain.

Why is the service so slow in this store?! I watched a spider weave an entire web, and another customers hair started turning grey....

Drinks and food are always good. Staff are also always nice.

الكوفي جميل و التصميم رائع👌 المشروبات الساخنة حلوة و الحلويات لذيذة 👍 الاسعار مقابل الجودة و الكمية 💯 العاملين متعاونين ويقدمون افضل خدمة🌹

A lovely, clean Costa compared to others in the area. My only complaint would be that the new seating isn’t comfortable enough to want to sit around for long.

hot chocolate is good unlike coffee #1

Very Very busy..long wait but efficient staff...

Standard Costa plenty of room compared to the other Costa in bath which is very tight for space, would recommend this one.

Very busy, but the staff were friendly and efficient and therefore everything ran smoothly. The only problem was that the Black Forest Hot Chocolate was totally unavailable even though all the posters said welcome back to an old favourite!

I had a nice cup of coffee on a Sunday morning when the cafe was not too busy.

Good coffee, variety of cakes, and other food, reasonably priced.

NOT USI heard someone in the carpark talking for about 5-10 minutes on the phone. He came to the back door which I couldn’t open then when I told him he had to go round he pulled faces “said do I have to” in a whiny voice then stood there for a minutes looking at me when I showed him where to go. He went round in the end. As for the food, the hot chocolate was stone cold, I expected a fresh wrap, but it was on the useby date, dry, with no dressing and the muffins wasn’t todays. Was really dry.

The young man serving had excellent customer service. A few tables needed clearing but an overall good place.

Cold drink needed really refreshing

Ordered drinks and food, no food arrived

Another visit and same great services. Always my favourite for flat white! Keep it up.

The mocha was only half full and the blueberry muffin and spinach bap didn’t even arrive despite being charged for it

Stopped enroute to different location. Salad we bought was really good although i felt overpriced

Cleaner than most, as in furniture clean and tables cleared! Considering you can't move for bumping into Costa Coffee venues and/or machines anywhere in SE England, it would be nice if they trained their staff, and those who stock their machines, properly in basic hygiene

The service is awful. The coffee is no different than anywhere else. Southgate Street constantly smells of 'BURNT JUNK FOOD'. Who on earth would want to go back?

I ordered 3 things; British Pork Sausage Bap 4.30 Cookies & Cream Bites 3.75 Chocolate Fudge Brownie Frappé 5.05 The sausage bap they rang me and told me they only had vegan so I said that’s fine and accepted that, by the time the frappe had got here it was mushy and the cream had disappeared into the drink however it did taste nice. The cookies and cream bits I never received. Very disappointed I ordered this and it took and hour and half to come and I got this.

The food was good, but we only had cheese and ham toasties. Service was a bit weird, I had to wait to be served, even though there were four people, including the manager. The atmosphere was alright, not too busy as we went there during the week. Shame they don't offer milkshakes. Instead, frappe, which is not good for children.

drink sizes are huge! thought I’d lost my phone in the bathroom but thankfully someone had handed it in, lovely girls behind the counter :)

Verypleasant staff good coffee ☕

Clean tidy and nicely spaced out ...nice calm environment looks very good after the recent refurbishment. I had a lovely hot chocolate. Service is fast and friendly.

Nice costa, does get very busy here as right in the city centre and not a huge store.

Good place to sit and relax alone or with friends. Very good atmosphere and very friendly staff. If you want to purchase a drink to sit here and relax, I recommend. However, the food and drink here is not very good. Too much sugar in everything.

Generic costa . Great staff . Usual hot drinks . Large sitting area

Not been in this Costa in Southgate area, for a long while l arrived 9.40am It was very very hot inside due to breakdown of air con Tho l found 2 or 3 huge fan machines working to help cool down the areas. Young girl on the til served me straight She was very pleasant. Not busy at all inside

lovely staff, quick service especially from Shareef , Juliet and Sam the servers

Really annoyed that only half the order arrived, and we ordered bubble frappes which arrived with no straws! We work in a critical care setting and are unable to leave the building so weren't able to go to the store. Just an absolute shambles, contacted JustEat and nothings been done. Money taken for items not provided, generally wouldn't use this company again!

Ordered lunch from here & well it looks like I'm not eating as they decided to not put in the main thing my sandwhich- so what am I supposed to do now- so disappointed most of my order is missing

Great place for a quick cuppa and snack.

Lovely place and lovely service and staff.

Great service here. Really friendly staff, very helpful 👌

Convenient place to stop for a coffee.

the internet connection is terribly slow. I don’t understand how they are not able to provide better internet since the coffee is so overpriced

Must be something about the West Country: the places we've been have friendly and helpful, including here at Costa. Thanks 😀

very good coffee enjoyed every sip

1st visit in June and was hot inside because air conditioning system had been faulty for weeks. The tempory hired portable air conditioners were just recirculating the air. Not sure if they were being operated properly. Bacon baps full of fat 🙄. Next visit march 2023 went in and straight back out as atmosphere was hot and airless. Went to another coffee shop. Won't ever be back. 🙄🙄

My coffee was missing so basically I paid £11 for a piece of cake I’m fuming There’s my review I’m always missing something get it sorted.

Burnt cold hard bagels, £5 each! They were so small, none of us enjoyed them what a rip off

Great spot with good quality and professional staff

First time in Costa Bath, received great service, and had a relaxing coffee in a great atmosphere.👍

I ordered coffee was missing the croissant charged me for it I’ve only just noticed

Once again the driver had more than 1 delivery which meant he was late, shock

Not enough staff..people waiting for food People waiting to be served. Very badly run.

مقارنة السعر مع الجودة و الخدمة فهو كفي ممتاز إلى حد ما. لا يوجد شيء يميزه كثيراً و لكن أيضا ليس هنالك ما يعيبه فهو متوازن من جميع النواحي.

Disgusting. I have never been in such a dirty Costa in all my life. Whilst waiting almost 20 minutes in the queue I snapped a few pics. If I hadn’t needed to stay on the important phone call I was on I’d have left.

Ok coffee but decidedly grubby on the inside the counter.....if the staff have time to sit back and drink coffee, it would be better perhaps to clean up their mess first......Sunday 20th Nov 2022

Staff were friendly and thoughtful. I enjoyed my time there. Recommend!

The only thing I knew about Costas coffee was from coronation street until I went to the UK. Tried it, loved it, Starbucks has nothing on this chain one of the best cappuccinos I have ever had...

This place is a joke, they close when they feel like it sometimes 4pm and 5pm but there officials time is 6pm.

Good Costa shop, my favourite coffee at present. Quick service with excellent seating all inside soft and more formal.

Ridiculous attitude from the staffs. Ignored several times.discriminated.

Great coffee as usual and treated myself to two bacon rolls. Nice peaceful lunch

Good service from the staff and clean shop.. hard to say more really

Friendly service and decent drinks but noticed flies all over the pastries which weren't covered up.

Very nice and the staff were very friendly x

I last visited in the end of 2021, the staff then were super friendly and willing to help. They are always run ragged there because of it’s location, they work their butts off their, but seem to get it in the neck from customers which I was appalled by, many a time have a nearly spoke up, they couldn’t do any better, if you’re complaining go home and make your own! They’re hugely busy and try their hardest! Amazing quality drinks here too, all I had were amazing! Food selection was great too, lots of choice! Alex is a legend and super friendly, super quick on drinks too and makes them to a great quality! Respect is high for that guy. As for decor I think it’s very well laid out, lots of seating and comfy seats too, nice place to socialise or study or chill out, as for stall street it’s a bit too crammed and grim looking to me.

Service was on the slow side, but friendly. Toilets closed at 3 in the afternoon.

Bacon, mac and cheese toastie and a kit kat iced chocolate

Chai with panini in the morning at Costa is always a treat.

Nothing to dislike here, lovely staff and excellent fare, I had a delicious sausage bap and a cappuccino for breakfast here when I visited Bath

Great coffee at reasonable prices.

Love Costa Coffee and Chocolate Tiffen!

Nice Costa. Had breakfast there. Lovely atmosphere, nice staff

Slow service, and not particularly clean. Only one toilet as the other was out of order.

Friendly staff keep the tables clean, nice and clean 👌 very good coffee ☕

Standard varies according to Barista. Some times a 5 , other wise a 3 !

Please hire more staff! Was waiting for over 30 minutes In the queue just to order. Many customers left because the wait was too long. Only one member of staff, taking orders and making drinks. Not fair on the poor girl

Standard Costa fare. The place was a little grubby, though, and felt a bit run down. Staff were working ridiculously hard, it was very busy. Mint aero hot chocolate was ok, won't get another one. The Hubby had a cortado, which was ok

Understaffed, staff working was tired or just not bothered and slow.

Toilets were absolutely disgusting 🤢🤢

First time visit as usually visit the one opposite the Abbey. Clean fast service

Coffee and cakes lovely. Not been in such dirty, smelly toilets for years!

Pretty much the same as every other Costa. If you don't like such franchises this won't changer your mind. Usual good range of coffees and related drinks.

Great coffee and tea Short staffed and queues for toilet as only one cubicle available!

Poor service and coffee was like warm

What on earth has happened to the staffing levels? I used to be an almost daily customer here before covid and even when the store was very busy, the number of staff (two taking orders at the tills and another two making the drinks) meant that service was excellent. There was also at least one additional member of staff clearing tables. In the last few weeks I have visited a few times and while the counter staff have been doing their very best, there have consistently been just two doing everything that's required to take money, make drinks, prepare hot snacks, etc. The poor things simple cannot cope, given the number of customers. I waited around 10 minutes yesterday and - this not an exaggeration - the queue did not move! We left and had to go elsewhere, such a shame as I'm a big fan of Costa coffee. The time before when I was waiting at least two groups turned away because the wait was becoming excessive. Please do something about the staffing levels and return theSouthgate store to its previous high standards of customer care and satisfaction.

Great coffee and cake. Taken a star off because of the huge wait - member of staff took their break and left one employee on his own with a massive queue of people.

Used to be brilliant here staff are great but recently been short of staff and keep closing at 16:00 without warning instead of the advertised 18:00 leaving you not being able to finish your drink also certain areas are plaueged with small flys

Very busy and not much room to move around we didn't stay long. Special hot chocolates for Christmas were small and expensive best to order it with no cream as you get more of the liquid

Fabulous snack place, pricey but worth it..

As far as costa coffee goes this had to be the worst one ever, half the cafe closed off so no one can be seated, toilets were disgusting and general hygiene let them down.