Caffè Nero in Bath and North East Somerset

The staff are progressively turning this once fine peaceful cafe into their own play area. Not somewhere any more for a quiet coffee , a read, and a respectful chat. Neros make a play on being a traditional coffee house. They were; this isn’t. Sad.

This is my refuge before work most mornings. I’m always greeted with a smile and provided with great service and delicious coffee. Phoebe, Sydney and the whole team make this, undoubtedly, the friendliest and best Nero in Bath.

Toilets out of action as was one fridge. Looked a bit run down and need of a refurbishment.

Frankly speaking, the problem with all Nero branches is lack of cleanliness The coffee bean is wiped with the hand while the straw is uncovered and the barista puts it for you with his hand 😞

Great place to have a cake and coffee.

Hot chocolate and Almond Paste croissant both wonderful, the leaking roof not so. Not the company's fault so still a full star review

Not a lot of room for pushchairs/ wheelchairs and no accessible toilet, but there's a fair bit of seating downstairs and the staff were lovely.

One of the Better Coffee Establishments,K

Good espresso and excellent sandwiches

Great ambience, great staff BUT VERY DANGEROUS Front Door! A serious safety issue. Toilets out of order too!

This Caffe Nero has the MOST DANGEROUS front door entrance I've ever seen. The door appears wedged open BUT there is no wedge / mechanism to secure it open. I walked through the 'ooen door' just as it began to close and it whacked me across my left eye. The staff gave me some ice to put on my eye + brow but it's still swelling + obviously gave me quite a shock with the suden whack. Reported to Management

The toilets wernt working at all and coffee was awfull won't be visiting any time soon, and it looks very shabby

Best coffe shop around a delightful cup of latta and cake with a smile 😃

Lady with the glasses (potentially manager?) is amazing. I come here just to see her as she always brightens my day without fail, and knows exactly what I want. No matter how busy, she always checks in with me and really boosts my day. Love her, and the other staff are so nice. Love reading my book and enjoying a cup of tea here ❤️

Visited this afternoon (Thursday) for a coffee and cake, which was very needed after a long day of shopping. I was impressed by the selection available! Café was nice and warm, very cozy atmosphere and the two staff on were absolutely lovely- very friendly. Will definitely be coming back!

Feel they should show additional seating sign as you would walk by to elsewhere if you saw all the seats inside were taken. And really good seating area down stairs. Could have a wider selection of sandwiches and pastries. Service though was very good.

Nice small Caffè Nero, service was speedy snd friendly and coffee was lovely. Early visit so was reasonably quiet

Service was good, lots of unclean tables though but understand it can be busy at times.

Absolutely delicious white chocolate mokka with cream lush

Great service, clean facilities

Cold coffee, not enough staff...

Great prices and brilliant customer service 👏

The barista was on her own yesterday in the morning but did an amazing job serving everyone with very little wait times . She had a super friendly attitude and really made our visit one to remember.

Sehr enttäuscht. :-( Kein Tisch ist sauber. Essen und Kaffee wird in Karton serviert, damit das Geschirr sauber bleibt.

Coffee was very bitter I couldn’t drink it, cake was lovely though

Nice spot but put vanilla syrup in my caramel latte

Prima colazione con te e brioche, no servizio al tavolo e in evidenza cartello in cui venivano porte le scuse per la scarsità del servizio.

Didn't have food so cannot comment. Went in early, 8.15ish and it was nice and quiet, just how I prefer it. There 3 other coffee shops within 30yds of this but you can't beat Caffe Nero.

Ordered two single espressos, but unfortunately they don’t have coffee cups, only cappuccino. Coffee wasn’t good, I had to put two sugar sachets, outside tables were dirty and they don’t even a toilet. They advised me to go to M&S

The tables are disgusting and the trainee barrista was clearly in a bad mood. "Do you want chocolate on the top?" She prepared the card reader without telling me and then walked out of the café to make a phone call. I could have taken the coffees and not paid. Whilst she is talking on the phone the tables are still filthy. We had to have takeaway cups because the dishwasher wasn't working it is a shame she didn't explain it right at the start as we might have spent our money elsewhere

Disgusting dirty cafe. Floor absolutely covered in dirty bird feathers including under fridges and tables. Scruffy and unclean. Sign up saying all customers to drink take out only and no toilets available to use due to rain (?!) However lots of customers sat in drinking (? Out of date sign? ALL drinks were being served in disposable cups. Mine was so full it spilt all over counter when I place lid on top. One solo staff member doing his best under the circumstances but he clearly was overwhelmed with the duties of doing everything on his own. Nasty hot bitter coffee. Would not return

Popped in for a coffee to start the day. Friendly staff

We went in for some iced drinks yesterday to relax out of the sun for abit and felt as if the staff were totally rude and dissociated from the customers.

Coffee so bitter it was undrinkable, complained all i got was sorry, we’ll make another with our other blend but it will cost another 30p. I regularly use nero and never had a coffee so bad, won’t be going back.

Very slow service and needed a good clean.

A bit tired looking decor.. OK friendly service though..

Good food as always. Staff very welcoming and helpful. Disappointed that the toilets were not clean (pee spots and dust all over the cistern) AND the soap dispenser and lock on the door was broken... Sort it out Nero. This is a pattern ive seen in many of your cafés so pull your socks up already!

Just what I expect from Nero. Always the same high standard.

Decent Cafe Nero, close to the centre of Bath.

Great Mocha & delicious banana & walnut loaf cake 😍

It took me at least 15 minutes to get flat white and a cappuccino

Having a trainee barista on her own at lunch hour with a full shop is beyond a joke. There was only 4 customers ahead of me, 10 mins later only 1 has been served and my lunch break wasted. Now I'm hungry and angry with no time to eat.

Excellent food. Good coffee. Good service. Friendly staff.

This store recently suffered from a lack of staff and was looking shabby however a new manager (Jen ?) has recently turned this place around ! Wanted to give her a big shout out as the place is now clean and plenty of cakes out ( most important! ) nice to give credit when it’s due ! Also so friendly even when ultra busy . A credit to Nero

Cramp, tired and very very slow service. Place really needs some TLC. Behind the counter looked an absolute state considering it was early on a Saturday morning. Looked like they had closed the night before and then re-opened without clearing anything. Staff also in own clothes and seemed very disinterested.

This is a chain Coffee shop. We had Americano and cinnamon rool. The rool was dry and not freshly baked. The restaurant was filfy, even the bar where the food and drinks was made was filty and needed a good cleaning

Visited during Christmas market.very very bussy, dirty machines and everything behind counter. bottles with fresh milk next to bin on the floor. Even you busy like that you can still clean as you go..

Went for coffee outside rush hours, the staff I was served by was lovely but she doesn't have the appropriate training. The place is also very filthy, various machines used behind the counter looks like they could need a wash. By reading other reviews it seems to be a recurring issue with slow service and filthy work stations. Please do set aside enough time and support to train your staff, they're clearly customer friendly just makes awful coffee! I ended up at spoons having a cappuccino out of the automatic machine and that was far better than the one I was served at Nero today.

My favourite cafe, delicious coffee and cakes. Service was very disappointing due to one member of staff left to serve customers, clear and clean tables and cope with a a queue of customers. Poor girl hadn't had a break and had been there since 11.30am and it was now after 4pm......another member of staff team had gone off and not returned at the end of the break time. 100% praise to the young girl who kept her cool and carried on regardless. Hopefully it's not usually like this. Team work required. Would I visit again....... Yes!

Good for a quick snack. Soup was nice, sandwiches lovely, coffee delicious. Staff friendly and efficient.

Took a long time to get served and drinks were really poor

I loved how fresh the croissants were - flaky and crispy on the outside and soft on the inside. Coffee is also always very good. The floor though inside the shop could do with a good clean.

Nice lad running it, but oh dear the place was dirty, tables uncleaned, floor littered. When asked for table to be cleaned, a tissue was used to sweep the crumbs on the floor.

Certainly not a well oiled machine. Service was slow and a bit chaotic and it didn't even feel that busy. Coffee was good, as to be expected from the chain. As was the food.

We visited this Caffé Nero on a Saturday lunchtime and were very disappointed. First, the good bits : great location and good quality food and drink. Now, the bad bits: Some of the staff seemed to resent customers being there and getting in the way of their private conversations. One male member of staff in particular made a point of being unhelpful and clearly didn’t like serving people. There was a refusal to reward a loyalty card even though the number of drinks already bought was over the required amount, with an explanation it could be redeemed on a subsequent visit. Knives, spoons and serviettes were nowhere to be seen. The place wasn’t very clean; soap was lacking in the toilets and litter was seen to be lying on both floors.

Excellent coffee, great location in Bath. I was a bit cold with the AC on though. Helpful freindly staff.

Staff very nice but the place is filthy. Glass is filthy. The floors are filthy. Tables are in cleared and filthy They have the worst toilets I’ve been into in my whole life. They have no toilet paper or soap. I’ve been in developing countries where they have been cleaner. Heath and safety needs to close this place down. You have been reported.

Shop floor was filthy and glass counter was too. We left without ordering and went across street to a different shop.

Nice coffee and cake,dirty tables and litter strewn floors,staff making no attempt to clean up.Disappointing,best avoided on busy days.

Staff are really smiley and helpful. Drinks take next to no time without compromise on quality. In the dead centre of Bath too which is so convenient.

Great service,great food and dog friendly which is excellent.

Iced Coffee great 👍 Gents 'Facilities' could do with a refurb.

בית קפה צנוע למדי במרכז העיר Bath. לא יותר מזה.

Good coffee and my 7 year old loves their paninis.

Sat outside . Filthy under the tables

Nice place and helpful members of staff

Staff were very nice but the place was filthy dirty. Also needs a remodel. Coffee good.

Krótko i zwięźle kawa super,lokal ok ale obsługa beznadziejna .Barman źle usłyszał zamówienie I już foch mu się wlonczyl. Zaczął żucać rzeczami jak podał kawę to pół spodeczka oblał. Ja tam nie wrócę, poszukam inne caffe nero.

Sat outside. Filthy floor . Recommend they sweep up

Good location. Small on the ground floor, but there is also a basement extra seating room. Friendly staff, but coffee was too bitter for me. A sweet muffin helped, a bit, to balance the taste.

Nice place for a coffee or a quick bite to eat. Very pleasant staff

Looks nice from the outside and the area with the armchair is cosy. Then you go downstairs and there it's dark and not too clean.... Toilets are a disaster... No sure why as Nero is a chain and should be good for hygiene.... Well thats what you would expect. Coffee was ok but a little bitter.

Usually overcrowded...the toilets need remodelling and the place is looking tired. The staff are great.

Very busy not a big shop but had a few vegan options. The woman serving deserves a pay rise, she was rushing around but very efficient and still smiling.

Nice Nero, the picture at the back has a scary ghost looking woman in the background, so that's fun to spot...Had a brownie and swore at the server in excitement when offered whipped cream on it

Generally, needs a good clean. Door to bathrooms slam, making impossible to sit downstairs.

Excellent coffee & fresh cake. Need on a Feb afternoon.

Great coffee and really helpful, polite service.

Unfortunately it was very dirty and not a nice environment to be in

It's a nice place but not that clean I think because of being busy they don't clean the tables ready for someone to sit down the coffee and food is reasonable but price

Coffee delicious and fab staff just the whole shop needs a clean up and painting for a change coffee shop with high end prices I feel this should be a priority!

Proper Italian coffee and quick service

Outstanding service for such a small store! Coffee was good as always, friendly staff, small store but plenty of seating available even at lunchtime! Food arrived piping hot without being burned (unburned food can be a speciality at some stores). Nero should be proud of their staff at this store, they are nothing short of phenomenal.

Surprisingly quiet for a popular coffee chain. Downstairs seating not always spotted so can find table at busy times. However, very enclosed space downstairs and most customers no longer use masks.

Service slow ,table tops clean, but everything else filthy, floors not swept or washed for some time, dirt ingrained even the walls are dirty.

Bit sparse on choice and the downstairs seating was a bit random but we had a nice time.

It's a coffee shop! No complaints 🙂

Filthy dirty bins in front of table. Tray filled with dirty cups. Two girls working were more interested in chatting about their night out than serving paying customers. I paid for a cake but had to ask for it as she forgot. Also I was given my drinks in paper cups although I was sitting in. She assumed I was taking it away. Place was filthy, desperately needs a revamp and a new Manager. Would rather go to an independent coffee shop than a chain any day. Big mistake.

dirty got the order wrong and forgot the cake because they were to busy talking

Uncleaned tables and whole place was dirty. Toilets were a disgrace and appear, from other comments on here, to have not been cleaned for 2 years at least. Frankly I am amazed that the public health inspector has not slapped an improvement notice on this place. Coffee was average.

Great place to eat and drink. Friendly staff. Good choice of food and drink. Very reasonable prices

Not very friendly. V..e..r..y s..l..o..w service. Had to ask for forks, napkins and a tray, in turn. Took 10 mins to be served. Several people in the queue gave up and left.

Outstanding hot chocolate and cakes.

Thought we’d pop in for a coffee before heading home after a day of shopping. The barista explained it would be deposable cups as they were closing in 30 minutes, when the customer in front queried this, it clearly touched a nerve with the barista who started shouting they were shutting at 5 no matter what it said on the door. Everyone in the queue & seating was taken back and we left. Despite having ordered we choose to leave. Unbelievably poor customer service and down right rudeness!

I went to bath yesterday for a day trip with my two toddlers . They had had a long day and were upset and shouting . We stopped at cafe Nero to grab some food and for a break. They kids were making some noise and we were told off by two ladies sat inside having a drink. One of the ladies said “ if you can’t keep them quiet , take em out .” I was frazzled by this and the kids getting upset. Before I could respond , one of the male staff members came to our defence and politely told the ladies that they were children and that children made noise . The ladies kept arguing that they had come in for some quiet and this was distressing for them and they were very rude . I responded that I was doing the best I could but they were kids and tired so hence why they were upset. The lovely gentleman serving us told us that I didn’t need to justify myself and this was a family place . He politely asked the ladies to leave as they kept saying we should be leaving . I was so pleasantly surprised by this . I’ve never experienced such unpleasantness before but the response of the staff member was much appreciated . The chicken lettuce , biscuits and drinks were had were lovely as well . But I will definitely be visiting again just because of the amazing customer service . I wish I’d asked him name - I was too upset to remember . But thank you !

Good coffee and outside seating

Came here for a quick pit stop. Coffee was nice but the carrot was a bit dry and just about passed. Take was clean and staff were friendly.

Mi piace il posto, bella posizione

Always love the hot chocolate here and staff are lovely BUT today it was so dirty, litter on the floor and tables dirty and uncleaed. Not busy, a let down

Good coffee but generally untidy and dirty. Really needs a revamp.