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3.6

Based on 440 opinions finded in 2 websites

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Nº 731 in 898 in Bath and North East Somerset

Nº 149 of 180 Other cuisines in Bath and North East Somerset

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

comment_iconOpinions

Was okay and in honesty what you would expect from a homogenised product. Biscuits are very over priced. Find a local, non-chain for a better, more individual experience.

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Steve Wood . 2024-10-22

MORE AT Google

Great place , sometimes busy, but all types of coffee are delicious. Staff super helpful and friendly. Manager is great.

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Rosalind Hawkes . 2024-10-19

MORE AT Google

Visited this store yesterday & had to use the baby changing /toilet room downstairs. And was most disgusted to find well not to find any nappy bin to dispose of my grand daughters nappy not even a sanitary bin or usual waste bin !!! When I asked the assistant I was told to use the bin in the high street !!!

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Helen Fletcher . 2024-08-22

MORE AT Google

Lovely coffee shop Lovely staff. My only complaint is the toilet was out if order .As a disabled person I need to the toilet ,and think it's really poor not too have a working toilet .

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Tracey Gingell . 2024-05-26

MORE AT Google

Friendly staff though often on their phones when customers are stood waiting to be served and the card machine and costa card machine is "down" regularly which means cash payments only and customers unable to gain points on their costa app.

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Sam Clev . 2024-05-16

MORE AT Google

I love this place whenever I visit Keynsham I came to drink a cuppa ☕️ of Latte here . It’s make me so happy .. Good and friendly staff who is very nice 👌 at there work I appreciate there work I think they feel it’s there home work . Lovely good job .

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Nadim Ahmed Chowdhury . 2024-04-27

MORE AT Google

Love this costa in Keynsham. Great staff always welcoming and ready to get my coffee made. Lovely clean seating, great choice of food and the naughty cakes. Great place 👍🏻

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sally crabtree . 2024-04-20

MORE AT Google

Lovely friendly Costa, groups of people meeting up, such a nice atmosphere in here & great coffee. All on one level with wheelchair accessible loo.

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Wendi Spiller . 2024-03-12

MORE AT Google

Staff are very friendly and chat to the customers coffee is lovely and the atmosphere is good

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Michael Watts . 2023-12-06

MORE AT Google

This place sales a lot of coffee and other drinks and food items

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Neil Tanner . 2023-11-16

MORE AT Google

Love this place, warm friendly, manager amazing and cannot do enough for you, service was 1st class, wasn't going to go in..but manager welcomed me and advised me to go upstairs where I could work in a quiet environment..big company's need to remember people make the difference. If it wasn't for the manager there I would not have gone in or bought anything.. I will visit regularly now because of him and will work out of this space, even though other Costa closer..even brought me water as I was leaving....cannot recommend highly enough..A×..you have a good one there 👍

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Andy Creedy . 2023-11-15

MORE AT Google

Always a joy to dine here. The staff are always helpful, especially when I have free drinks.

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Kim Webb . 2023-08-08

MORE AT Google

I often pop in and it's relaxed and friendly. I went in and informed the lady I haf had a bad allergic reaction to something and was concerned as I had the child I look after with me. The lady was kind and attentive - she put me at ease and made it all much easier! Thank you very much. And the drinks are great too!

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Hannah W . 2023-07-22

MORE AT TripAdvisor

I ordered a Strawberry and Cream frappuccino and accidentally spilled it all over the table. Lee made me another one for free. Thank you so much, Lee. It was amazing! Thanks again, Lee.

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freya a . 2023-06-20

MORE AT TripAdvisor

lee gave us amazing service! me and my friends got amazing drinks made my him. he slayed all day! well done lee and the rest of the team. lee needs a raise!

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Scarlett R . 2023-06-20

MORE AT TripAdvisor

Staff are great, but the system of service is rubbish. I came in for a small black coffee to take out, and I had to wait nearly 20 minutes ! I was left waiting behind people that were having fancy coffee's/ food etc. I just wanted a plain black coffee, no sugar, to go.😩

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Chris Witts . 2023-06-02

MORE AT Google

Friendly staff.toilet could do with a good clean and no toilet paper

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Alison Matthews . 2023-05-25

MORE AT Google

Staff are always lovely and friendly.

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Junelle “Natural Heritage” Pierre . 2023-05-17

MORE AT Google

Genuinely the best Costa I've been to. The team were really weclcoming and had a great rapport with their customers I'd definitely be back!

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Hank . 2023-05-16

MORE AT Google

Great coffee and food, brilliant staff

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Jayne De Vaux Duggan . 2023-04-14

MORE AT Google

Had chocolate and biscuit cake which was dry and had a crust as if out to long . Had 2 sslted caramel frappes which were a consistency of lumpy milk but did taste fine. Had cheap squirry cream rather than the normal real cream . Not great but had takeout so not in shop to Complain .

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Katie Coombs . 2023-04-08

MORE AT Google

Far to many screaming children for my liking. went in for a relaxing cup of coffee all we got was screaming kids 🤣🤣🤣

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Jackie Smith . 2023-03-31

MORE AT Google

Lovely staff, however was a little put off on one Saturday at 5pm that we couldn't sit where we wanted to and had to be moved only so they could mop the floor. There closing time was 6pm!? We also had to drink out of paper cups so they don't have to clean. A clean up time should be done after the shop closes, or at least 20 minutes before not an hour. We also felt rushed to eat our cakes and hot chocolate. The chap was wiping up our table with us still sat there. So rude, we still had 30 minutes to go.

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Nikki Sell . 2023-03-25

MORE AT Google

I went into costa with my twin 3yr old boys, one of which was having a massive meltdown. He wouldnt calm down, the young girl behind the counter came over and gave him a couple of marshmellows to try and passify him, then one of the gentleman barristas came over and made a fuss of him. As one of my boys has spd this is quite a regular occurance for me and makes going out quite unpleasant but for once rather than being stared at and being made to feel uncomfortable they really made me feel welcome and i will go again. It really made a huge difference to me and i cant thank them enough for their kindness.

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Danielle Curtis . 2023-03-01

MORE AT Google

Always a great break from shopping stopping for a coffee or hot chocolate and hot and cold snacks.

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Richard Burgess . 2023-02-18

MORE AT Google

They make a reall good flat white here.

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Jamie Pontin . 2023-02-15

MORE AT Google

Visited today with my sister and niece. It was very busy but despite this we still received excellent customer service. Larbi was very friendly, interacting with my niece and he even offered to wash her dummy after she had dropped it on the floor. I don't often leave reviews but felt this little gesture meant a lot. Thank you Larbi and your team for excellent customer service :)

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Emma Harvey . 2023-02-11

MORE AT Google

Nice coffee dreak in the sunshine

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peter parkinson . 2023-02-05

MORE AT Google

Not been in a Costa for a long time not my first preference by a long way as tte atmosphere and service is usually dire We were spending the day in Keynsham and for some unknown reason decided to just go into this Costs it seemed to draw us A hot chocolate and an Americano was ordered with a prawn sandwich What a delight it was inside all the staff working hard and laughing and happy we were served our drinks and sandwich with a friendly face and attitude but I have to say all the members of staff were a credit to Costa We will definitely come to this Costa again

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triggerman . 2023-01-30

MORE AT TripAdvisor

Probably the best coffee shop with the loveliest kind staff 👌

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Bardarul Islam . 2023-01-18

MORE AT Google

Disappointed with service even when it was quiet, no greeting or any customer service. I asked for latte and it was milk and coffee with so much bubbles on top. They definitely need some brista training to know how to make a simple hot drink.

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M Zak . 2023-01-16

MORE AT Google

Go there regularly,great service, clean,tidy ,and relaxing ,and a great cup of coffee

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Paul Slater . 2022-12-23

MORE AT Google

Only complaint, the air conditioning made the building extremely chilly on an already wet, gloomy day.🥶

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Maureen Sutherland . 2022-11-23

MORE AT Google

Only had a tea and a mince pie. The mince pie was nice enough and the staff were very friendly and helpful

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Iain Parker . 2022-10-20

MORE AT Google

Always a good place to meet friend and have a great coffee or tea When with our grandchildren after school on a very wet day quiet ,good service as always just need to keep floor dry it would help if customers wiped feet 🤣

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Alysson Shaw . 2022-09-30

MORE AT Google

Has refurb since my last visit. Clean nice staff

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De Alderwick . 2022-09-28

MORE AT Google

Lovely staff and as a regular knew how my daughter and I liked our coffee.

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Brigitte Gardner . 2022-09-17

MORE AT Google

Flat white ? More like a very milky latte !! … when you wait for your coffee the staff members are more interested in chatting away to each other about other people . No Customers skills at all . Noticed this on two occasions now so have the Benefit of the doubt . I won’t be back !

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Nicola T . 2022-07-23

MORE AT Google

Watery coffee no flavour. Been getting worse for some time Sticky dirty tables. £3.05 for this ? Go to cafe Nero £2.25 with meerkat deal and better flavour.

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wesley thorne . 2022-06-26

MORE AT Google

Went to come in for a quick drink, decided to use the loo beforehand and a worker (believe it was the manager) came up asking if myself and my friends were going to be purchasing a drink. We mentioned we were however we wanted to go to the loo beforehand, he came up again asking that the loo is really for customers and again we mentioned we wanted to use the loo before making a purchase. He approached us a 3rd time and acted rude and argumentative, whilst we were waiting patiently in line to use the loo. If the shoe was on the other foot I can understand mentioning the loo is for customers initially, however acting aggressively and argumentative upon multiple approaches before even giving us the chance to make any purchases is not what I expected from a chain such as Costa and really shows how they treat people upon a short stay. Needless to say we didn't make a purchase after being put off by the staff member, believe he was wearing glasses and don't intend on coming back

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david lubinski . 2022-06-25

MORE AT Google

Very good shop , has lot to offer , looks very modern and has great customer service. Has lots of great coffees,

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Purpleson . 2022-04-21

MORE AT Google

Nice coffee not cheap but friendly staff.

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Carol Evans . 2022-04-13

MORE AT Google

Very friendly service and clean tables to sit at.

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James Millard . 2022-03-23

MORE AT Google

Nice place helpfull friendly staff good coffee

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Steve . 2022-02-17

MORE AT Google

Coffee nice, comfortable and clean.

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Nelly Bright . 2022-01-28

MORE AT Google

The cafe was very busy but service prompt and the coffee very good. My friend bought sandwiches which she said were excellent. I liked the way the staff quickly noticed when anyone needed help to take their order to their table.

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Diane Liell . 2022-01-20

MORE AT Google

Nice place great hot chocolate

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Lesley King . 2021-12-25

MORE AT Google

Disappointed no chocolate chip shortbread, noticed this in a couple of others. Apparently it's a supply issue. Staff very courteous and helpful. Drink nice and hot. Great ventilation, very covid secure.

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Grainne Donnelly . 2021-12-21

MORE AT Google

Great clean fast and very helpful staff

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Basil England . 2021-12-14

MORE AT Google

A good but busy branch if the chain

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Steve Old . 2021-12-12

MORE AT Google

Often stop here for coffee on my way to the station when I am working away - they always gender me correctly (which is an amazing start to the day!) and the guy who is usually working in the mornings is cute too... 5/5 for this Costa!

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Alyx Sekhmet . 2021-11-25

MORE AT Google

great value coffee lovely staff

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clive smith . 2021-08-13

MORE AT Google

Great community feel and very helpful staff. Excellent coffee too!

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Jamie Stainer . 2021-07-26

MORE AT Google

Nice staff, apologies due to queues. Very well planned out. Great coffee.

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Jane Dowell . 2021-07-20

MORE AT Google

Not enough vegan or gluten free products

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doreen ville . 2021-06-04

MORE AT Google

Very disappointing.Had £1.00 off.Thought a nice treat but didnt realise you cannot spend your points if you use a voucher.Have £18.00 worth of points,ended up paying just under £5.00 for 2 coffees...which would never do.Took ages to even access the £1.00 voucher.I would have preferred to just not spend the £1.00 voucher.

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Lorraine Reeves . 2021-03-27

MORE AT Google

Love coming here for my Costa fix. The staff are always so friendly and welcoming! Making an effort to create conversation and they often have nice deals on the food!

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Rachel M . 2021-03-19

MORE AT TripAdvisor

We have been buying coffee and breakfast rolls weekly last few months. Last five weeks it’s been getting steadily worse . The rolls have been as solid as a house brick . Dried up and mostly inedible . We are great fans of costa and use them all over the country when we are in holiday etc. We are going to give up on Keynsham as it doesn’t seem to be very well managed .

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SteveBathBath_uk . 2021-02-27

MORE AT TripAdvisor

Friendly and efficient. The coconut vanilla latte is superb

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Mark Jones . 2021-01-02

MORE AT Google

We received dirty cups, we also had a cinnamon bun that was completely raw and inedible, we complained to one of the employees who was extremely rude when showing him it was raw and still in dough form, he then proceeded to explain that this is how it comes.

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marabC5341XU . 2020-12-21

MORE AT TripAdvisor

Loved it great staff and great coffee

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Patricia Wilson . 2020-12-13

MORE AT Google

I visited Costa Coffee today with my son, as there were 3 people queuing my son asked to use the bathroom therefore we went to do this before attaining our drinks and cakes. Whilst standing outside the bathroom, a man swung the kitchen door open, stood less than an arms length in front of me and aggressively asked if I was a customer to which I replied yes and before I could say anything else, he went on to say no you are not! You cannot use the bathroom, I want you and your kid to leave! Which I refused as my son was bouncing up and down desperate. He said he didn't care if he needs the toilet and to get off the premises! He was so aggressive with threatening body language! I kept trying to explain what I was doing and he kept raising his voice and his arms asking me to leave the premises! I was in shock therefore very meak as I couldn't believe what was happening and he said he would physically stop me from entering the bathroom! I then went on to try and show him my disability card that allows me to use bathrooms even if I was not a customer (which I was planning to be!) and he raised his voice and hands at me and said again I don't care what you've got, you are not welcome here woman, or your kid! We left as we were so frightened. I have reported this to Costa with the request that this man should be fired for being abusive, aggressive, violent, threatening and discrimination against disabled people. I am awaiting my reply. This man would not give me his name but kept shouting at me that he was the store manager. This is a warning to all that this man is very dangerous and obviously mentally ill! As we did nothing wrong!

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Leeleejane . 2020-12-09

MORE AT TripAdvisor

The only place you clan get a decent cortado.

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Karen Buckland . 2020-11-09

MORE AT Google

Love the Keynsham branch, very friendly staff, great manager as well. They can't do enough to help in any way. Great house keeping and service. Don't let covid beat you

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Phil Gyles . 2020-11-05

MORE AT Google

Nice tea and hot chocolate. Covid rules being strictly followed, we were asked to wait at door on entering, then a staff member asked us to sanitize hands to track and trace.well done costa felt safe

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louise Roberts . 2020-11-03

MORE AT Google

Really felt safe in Keynsham Costa , made sure you signed in or used NHS and cleaned the table

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Dave Jefferson . 2020-10-31

MORE AT Google

Great and quick service Irish Velvet Latte and ice water. Staff excellent. Great experience.

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Richard Drissell . 2020-10-31

MORE AT Google

Well organised for Covid19. Place very clean and staff friendly as ever.

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Dave Shaw . 2020-10-23

MORE AT Google

Excellent service, very nice coffee and a good selection of tasty comfort foods. No problems or complaints.

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Stuart Iles . 2020-10-09

MORE AT Google

I find it appalling how we are not aloud to use the toilet without buying something! As young girls (clearly)... you should find the respect and audacity to allow us to toilet access while we are out in public for simple young lady reasons.

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Sunkown . 2020-10-04

MORE AT TripAdvisor

Lovely coffee and service. Made to feel welcome and secure in the current Covid-19 conditions.

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Julian . 2020-10-01

MORE AT Google

They did there best under the resent guide Lines

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Roderick lan Gosden . 2020-07-28

MORE AT Google

Staff friendly and served quickly esp as busy .main area always clean and tidy my only gripe was the toilet .why is it every costa toilet you go in always needs a tidy/ clean ...loo roll on floor and water on floor .otherwise was a pleasant vist .

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Debbie Clarke . 2020-03-15

MORE AT Google

Always enjoy a good Costa coffee especially as i have a reward card. Staff are friendly.

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Patrick Luke (Pathofthedragon!) . 2020-03-12

MORE AT Google

First of all, I love Costa Coffee. Great Coffee and my daughter absolutely love the frostinos. I am pleased to see the extra 30 minutes of opening hours but I wonder whether staff working there have picked up on it?? Yesterday we arrived at 5:30pm asi wanted to treat my daughter to celebrate an achievement only to hear they were no longer operating the blender as its now too late in the evening. Fine, we went to Coffee #1 instead. Looks like staff are just keen to clear up and go home at 6PM as soon as store closes.

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Thomas Magnusson . 2020-03-10

MORE AT Google

Great staff always friendly and welcoming

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leanne martin . 2020-03-05

MORE AT Google

Had lunch toastie not up to usual standard

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Natalie Freeth . 2020-03-03

MORE AT Google

Busy time to visit and nice as usual, but some items missing so had to re-queue to pick them up. Staff busy and not quite on the ball today.

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Natalie Curtis . 2020-02-22

MORE AT Google

After all the hardships they’ve gone through, I can clearly say that they improved a lot. More efficient staff and faster service and polite friendly baristas. Give it a go..

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demitrees21 . 2020-02-12

MORE AT TripAdvisor

Not the best standard. A bit grubby, toilet's dirty. Generally tired.

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toni t . 2020-02-02

MORE AT Google

Good coffee and cakes. Pleasant atmosphere

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Robin Millard . 2020-01-22

MORE AT Google

Great coffee and food, fab service and comfortable surroundings, very ambient

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Jayne De Vaux Duggan . 2020-01-19

MORE AT Google

Staff were all busy and pleasant enough but the queue seemed to take ages to clear

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Steve Osliff . 2020-01-17

MORE AT Google

Big mistake. This used to be a half decent place for a coffee and a snack. Now, bloody awful. 20 minute queue to get served, not enough staff, dirty and hence no doubt unhygienic. Customer service - not sure that is known about in here nowadays! Probably best going elsewhere...

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darreng399 . 2020-01-11

MORE AT TripAdvisor

Nice place to relax with good coffee and cake,

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Carol Cruse . 2020-01-09

MORE AT Google

Poorly trained staff and the worst coffee I have ever tasted. I'm amazed this place is still open, plenty of other places in High Street

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AdrianJones91 . 2020-01-07

MORE AT TripAdvisor

the staff were amazing and friendly even as it was near the end of the day and we went into get a takeaway coffee

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Malcolm Scott . 2020-01-06

MORE AT Google

This Costa is very nice, clean and spacious. It feels very cosy, especially as they have recently had a makeover. There are plenty of seats available upstairs and down. There are toilets upstairs and downstairs. The servers are friendly and quick to serve. The drinks are made to a good temperature. Staff are always friendly and welcoming.

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Gemma . 2020-01-02

MORE AT Google

Friendly service, nice Christmas speciality tea. Had a job to find a seat as busy at the time but there is additional seating and an additional toilet upstairs. Clean.

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Helen Chisnall . 2019-12-28

MORE AT Google

A lovely place to recharge friendly staff.

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martin angell . 2019-12-06

MORE AT Google

The tables were cluttered with dirty crockery and cutlery not enough staff to clear it up, staff at the counter were very pleasant.

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Julia Morris . 2019-11-30

MORE AT Google

Very busy for a mid morning. Served quickly a nice hot Latte and a choc chip shortbread. Friendly customers all chatting. Nice to chill and relax. Staff as always clearing tables ASAP.

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Philip Maguire . 2019-11-25

MORE AT Google

Always busy, but as always with Costa, worth waiting.

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Alex Wellings . 2019-11-24

MORE AT Google

Costa was as Costa usually is. Very large coffees, comfortable atmosphere, a bit bland in devour but such is the way with coffee chains. Reasonably priced coffee compared to other well known coffee chains.

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J Green . 2019-11-04

MORE AT Google

No cream when most drinks come with cream, doh

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Alan Doran . 2019-11-03

MORE AT Google

Brillant coffee but a little crowded. Great atmosphere

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Matilda Baker . 2019-10-30

MORE AT Google

This coffee used to be so busy and well organised. Day by day after the staff changing all the time, the service is poor, slow and terrible. No greet and no smile, lack of fastness and the wait in the queue till the main door is most painful considering most of the clients are old. Hope a big organisation like this get it right with well trained staff as I’ve seen people got mad and left after half way through and went to coffee 1 across the road and got coffee even before I got even served. Never again

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Kingstonde . 2019-10-17

MORE AT TripAdvisor

Friendly staff and the normal Costa selection of drinks and food

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Kay Jackman . 2019-09-30

MORE AT Google

Coffee was not as hot as I ask for

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susan hawkins . 2019-09-27

MORE AT Google

Nice place for a Good cup of coffee

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philip owens . 2019-09-12

MORE AT Google

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