Costa Coffee in Cheshire West and Chester

Really clean, the people who work there are very friendly and the coffee is lovely definitely go back

We were waiting for train back to Liverpool and taking our pups to the park for a run. Walked past Costa and thought we would get a cuppa. With us having the pups we sat outside. We finished and then went the bathroom. We were informed then that Hoole Costa had become dog friendly and we could have gone inside. Always good to know when you have a dog.

I often pick up a 2Good2Go bag from here and am always happy with the generous selection. The staff are all very friendly and service is quick.

I think the vast majority of reviews says it all, been coming here since it opened about 7 years ago .Great Costa , bigger than it looks from the outside, Lovely staff , especially Michelle 👍🏼

Went for a quick drink happy friendly staff.

Walked in the coffee shop ordered our food with the lady my son was paying whilst waiting for order I was seated the lady shouted something across to me across the room I said sorry I can't hear you as the music speaker was next to me . With that a man came at me rude and aggressive and said its not been paid I said sorry my son was paying he's here . He shouted you still have to pay . I was so embarrassed brought a lot of attention to us . I said do I look like the sort of woman who would not pay ! I paid the bill found it hard to eat or enjoy food. So so rude !!

Wonderful Costa. Service and quality are always top tier

Great location: 'Notting Hoole' with nearby parking and other local shops. What is really important though is the staff, today Lloyd (manager?) and colleague, another guy, which makes a change from normally ladies only. Anyway, great service, very friendly and very helpful as they helped my wife to open her app, before we sat down and enjoyed our frappes... Fully recommend! 😊

Nice local store with friendly staff and locals popping in

Probably one of the best costas I've been in in my life. Brilliant staff who work together, no big queues. Lovely environment, and staff clear the tables. Good team work here

Lovely friendly staff, very helpful, my phone had just died and I asked if by chance they had a charger, the young lady lent me hers for an hr as I was waiting for a call. Thank you 😊😊😊

Lovely both the frappe and bun. Thank you :))

Absolutely delicious every time!! So nice for a summer drink

Visited this morning.Excellent service- friendly, professional staff. Cleaned the table straight away. Fabulous atmosphere and would definitely return.

Had just opened for breakfast so the atmosphere was none existent 😂 staff were welcoming and friendly, food was hot and tasty, coffee freshly brewed!!!

Coffee was split all over the bag. Driver was not calmer

Very friendly service.thanks. excellent hot chocolate

Great service, friendly welcoming atmosphere, has really added to Hoole village

Lovely little coffee shop. Gorgeous cakes an sandwiches. Actually picked a too good to go bag.. got alot.. an was all very fresh. Polite an friendly staff.. even the gut was whistling an sounded like an actual bird.. didn't have to wait long. Seating inside and out. Wheelchair access.. got na cold food an drinks are served. Limited parking for 30 minutes on the street.

ordered food and coffee. Just the coffee arrived.

Offering Costas standard products and an excellent range of dairy alternatives for hot drinks such as soya, oat and coconut. Cooking is done using a Menu driven oven so quality is variable. The staff are friendly and give exceptional service especially to those in need. Best avoid busy times for a seat and relaxing time.

Good place for a coffee, staff friendly

Enjoy Costa Coffee and the staff at Hoole are really friendly and helpful

The medium decaf coffee, arrived with only just over half a cup. Was packaged fine, so shop didn't fill enough

Very good service delivery driver was kind and on time

Didn't get what we ordered, expensive for really bland and cheap food.

Sadly today the local costa has missed the ball most tables covered with used crockery and terribly slow service, (to the fact my bacon bap was cold before I got my coffee) not sure if it was because the girl on the machine was new but she was just not quick (making one drink at a time) and the lad on the till whilst stood there could have helped her? and maybe when not taking an order quickly cleared some tables, instead just stood behind the counter. Defo not upto it’s normal spotless and brilliant service. Hopefully just a one off

just wanted to leave a review, praising 2 staff members on their faboulous customer service. not only were they lovely to me when i spilt my coffee, but also made me a new one free of charge.. what brilliant service.

Nice little coffee place in Hoole

This is a great costa. Always clean, staff great, friendly vibe with regulars. Lots of outside seating for warmer days. Wheelchair/pushchair access

A great place to meet on a first date. 😉

ALL Three staff seem to be employed producing online orders whilst happily ignoring customers who actually walk in the door.

Its a Costa, nice staff, nice and clean

A lot of space and areas. It’s an ok one to stop in. There is usually no parking around the area, but a parking lot nearby.

Nice cafe. Lovely ice coffee. Nice seating areas. Shame tuna melt wasn't melted enough

Friendly pleasant staff and brilliant summer drinks

Always friendly and nice to visit

Maybe putting hot food in the same bag as a Chocolate cake isnt a good idea! It was all melted.

Delightful KitKat Mocha today with all the trimmings!

Even though coffee machine broken Young lady at til was calm pleasant, remembered teaching my granddaughter last summer, Still a lovely experience xx

Friendly amd proffessional, made.for a.lovely afternoon

The milk in both drinks tastes off they aren’t drinkable they smell disgusting and the toastie isn’t even toasted like at all

Been going to this costa for years Staff friendly Clean place Sorry i didn't get around to making this review before now

Great coffee shop ran by an excellent team, quick efficient and friendly service!

Fantastic coffee shop situated in the heart of Hoole, great little Hangout spot for catch ups with friends and family. Perfect walking distance for Chester Creative Campus (Kingsway) university students. Staff are so welcoming and friendly. Highly recommend! 🙌🏻🙌🏻🙌🏻

The coffee as fab. However I had a ‘little Seizure’ in the Hoole restaurant s couple of weeks ago and I’ve only just been able to make this review. I just can’t say how grateful I was for the lady/ manager she was outstanding, cordoning of the area with baby highchairs, putting her own jacket under my head. I don’t remember any of this. What I do remember is her talking to me in a very calm manner asking me questions to keep me alert but most of all just being so very kind.I think her name was Sarah or something similar but I would like her to be acknowledged. What an outstanding employee. So many thanks.

LATE…….It didn’t even show up!!!!!

Missing items and food very overcooked and stale.

The staff make this shop a really welcoming place. Good coffee.

Service was too slow, coffe was cold

Great thanks to the hoole Costa team and delivery driver

Lovely welcome as always by the guys cheerful whatever the weather, chatty, good customer care, clean place, one of the best Costas imo.

Brilliant staff Cameron n James make it worthwhile ten out ten on everything great coffee great food service is top

We visited Chester and walked to Hoole. Very nice area. staff here friendly. Our coffee good... as usual in Costa. Didn't eat on this occasion. Only thing I thought was it's a shame a nice building has been altered downstairs ( talking about the outside). Spoilt look of building.

Good local coffee when shopping.

Amazing staff. I've never been to a Costa that is so friendly and welcoming.

Nice and quiet sunday morning coffee with a choc twist pastry. Lovely

Lewis made me a perfect flat white 😋

They didn't have something on the menu, fair enough but why not replace it?

I use Costa wherever I go. (Unless I have my dog - come on Costa, let dogs in!!) This is one of the best ever. Beautiful coffee, taste and looks. Two young lads, dead chatty but not over the top and really efficient. Great atmosphere

Lovely service and atmosphere in Costa, the two young guys in there were so friendly and chatty with every customer

Very nice little coffee shop with nice and helpful staff. Good range of foods and drinks. Also a disabled ramp for easy access for anyone with a pram or wheel chair. Also plenty of places to chain up your bike.

Friendly staff , Cam was very cheerful and helpful, even though he was on his own and was having to do everything from serving drinks and food and preparing orders … Well done Cam .

They weren’t supposed to be on just eat that day but they still delivered what they could despite it not being there fault, great service from the restaurant.

Food good but very slow to clear tables. Makes the place very unattractive.

This restaurant best costa delivery. They always make my drink to perfection. Thankyou!! Xx

I am on chemotherapy in the hospital and can’t even leave my room to get a costa from the canteen downstairs. They made my order just how I like it as I couldn’t change the order on the options on the app. They even left me a get well soon message on the lid of my cup which made my entire weekend!! So nice of you guys felt like my friends since I don’t have any. I’ll be ordering here again. Made my drink bang on and was still hot on arrival. Thankyou all xx

Wanted a treat after passing my driving test so went to this Costa where 3 members of staff were chatting by the entrance as I entered. Asked them if they were open and they told me they are just about to close so that they can have their break. They refused to serve me. I think if you have 3 members of staff they should rotate their breaks - or state that you are closed for lunch as a minimum. I think this is not acceptable it would have taken them 2 minutes to do my coffee. It was the second Costa I went that day in Chester and did not have lunch getting anything so I stopped bothering will just go elsewhere. Very disappointed.

Great service, something ordered wasn't available, but they made a replacement and left a note explaining, great customer service.

It was never delivered I asked the branch to cancel the order as they accepted it when they didn’t have the items in stock. They then called to state they accepted it as they thought a sausage roll was the same as a sausage bap?! And I asked them to cancel the order. They have not once confirmed this as much as I have tried to get back in contact. Terrible service and no delivery.

Great little Costa with great service

Very good service excellent delivery

Amazing customer service, to whoever the girl was that gifted me vegan marshmallows because they were out of stock of what I originally, I was having a rubbish morning and you made my day <3

Staff always friendly and ideal for a quick stop on way to office

We called here Monday 18th april 2022. Lovely drinks and food and great customer service was given by very friendly staff

Friendly staff and lots of room when we went. Xxx

One of my favourite places to grab a coffee and meet people

Food was very cold had to be warmed up. Toasties soggy

Excellent store, my daughter and I love coming here. Coffee is always perfect and staff are always friendly and welcoming, store is clean and tidy with plenty of seating, toilets always clean.

Perfect, on time and hot thank you sm xx

Normally, I’d prefer to use an independent coffee shop. However, the staff at this Costa are amazing! I can’t rate then highly enough.

Unfortunately I am pretty sure my wife’s coffee wasn’t decaf as she had a reaction as she can’t drink caffeine so that ruined her day

Excellent staff. Always helpful. The place has a friendly atmosphere. Great local meeting coffee house.

Cosy little Costa, staff were friendly and cheerful

Hot chocolate could have been slightly warmer but otherwise very happy

They always have a very limited menu, a lot of items sold out at all times of the day. When you do select what you want, there is ALWAYS something missed and with no substitute too so somebody is always left disappointed. Unfortunately my other half favours them to other brands so when the choice is out of my hands, we take the gamble and try and guess what we're gonna have to ask them to refund! What arrives and what actually available do tend to be good quality though. Just disappointing it's never a complete order.

Staff are amazing and lovely seating area

Always love costa , and the place was clean , nice , staff very friendly and helpful , also chatty

We come here every Tuesday before my wife goes to slimming world, lovely coffee and tea too, really nice friendly staff and clean place,weather permitting outside tables too.

I ordered a Wiltshire ham and cheese toastie, what I got was a small stale version that looks like it’s been put together in store.

It's Costa. Staff are lovely but it's.. Costa.

Everything was good except only received half the order

Quick service, really nice Pleasent accommodating staff, and love the fact you can sit outside on a warm day with a coffee of your choice and watch the world go by. I use this Costa allot so therefore definitely recommend it 👌,

Come here every Tuesday when in Hoole, nice staff,clean place and obviously lovely drinks, the tiffin is a favourite of mine too,usually pretty easy to get a seat inside but there are a few outside too weather permitting.

took my suggestion into account. Excellent! do not lose the quality of service! very clean place. excellent manager!

Absolutely incredible service today, really friendly chap behind the counter and a great coffee, really welcoming atmosphere, love it

The guy that serves coffee in the place has the nicest friendliest attitude. Never gets too tired to be chirpy! Love this costa!

Best service all round but from Hoole costa i wouldnt expect anything else

Staff extremely friendly and service was very good. Toffee coffee was very nice too.

I ordered two drinks and both drinks came as basic items without the extra ingredients that I had paid for! If Costa can’t provide the items then it should not be an option to select and pay for!