Costa Coffee in Kingston upon Hull, City of

Second time ordering from here I have missing items, coffee but no chicken flatbread and the coffee had floaty bits at the bottom not happy 1 star.

Tables, flooring would do with a good clean.

Service amazing and very nice staff

Has to be the dirtiest Costa coffee place going and that's saying something as most have cleanliness issues the service was absolutely rubbish and the drinks well I might aswell thrown them away the toliets all broken and in a right state that includes the disabled one so this was my last try at Costa and definitely won't be using them again a shocking place that needs looking at by the franchisee!!

All good for coffee and quick snack

This is the 3rd time this has happend now. Havent Received my order again. I cannot be any clearer with the directions. I have used just eat to deliver to this address many times before.

Very busy very disorganised fridge not working so very little food. They did their best but probably not their greatest day at the office.

We called in after we had been to the theatre, I was very disappointed that chairs were already on the tables ready for closing. There were still plenty of people coming in, I didn't find it particularly welcoming !! I am never impressed with the toilets in Costa Coffees either. They are never clean & there is always toilet tissue on the floors. I have been in a few toilets when I visit a Costa & they are always the same. On a happier note, the young lad who served us was very pleasant & friendly.

I haven't received my order. After been on the phone to the delivery driver for 4-5 minutes said he had found the address. Then came up and said delivered. I haven't received nothing

Just great every time I go. Also use the Costa app as you can usually get some good deals off off food and drinks.

I like it going to COSTA with my grandchildren ❤️. comfortable tables and chairs, wide aisles. There are also small high chairs for feeding babies. Gorgeous views from the windows. Friendly, cultured staff. Excellent selection of food and drinks.

In my last review my only complaint was that I was only given three small packs of butter that wasn't enough to cover two slices of toast. I was disappointed that on this visit I was only given two packs of butter! The coffee was good.

Great coffee. Would have got 5* but they often run out of croissants in the morning.

The drinks are amazing here of course, like all costa shops. Lattes with oatmilk are wonderful. The staff even gave me a spoon to stir my drink with. Its a nice place to sit in and get to know someone in on a date or meeting a friend and having a conversation. Its relaxing. But there's only two toilets so if there are more people in there's usually a queue and people are impatient. Its also a great location, right in the city center.

Very nice Costa, if not the best around that area, served particularly quickly, and it felt like an all-around tidy clean costa.

Enjoyed a catch up with friends

Lovely, open atmosphere. Hot chocolate is always great. Service was a bit slower than usual.

Just come in for a tea and cookie with a friend, the two men behind the till where brilliant fantastic customer service such an asset to your team! Cannot fault!

Lovely staff great coffee was busy when we went in but still a great experience.

A lovely Costa to visit. Seating is nicely spaced out, so you don't have to speak up when talking. Staff are friendly and being in the town centre and busy, service is pretty fast. 1 lost star for overpriced food.

If you want a standard coffee/cappuccino/tea forget this place. The over complicated menu of drinks seem to baffle some of the staff which then takes them an absolute age to make. If the place is busy (6 or 7+ in the queue) you could easily be waiting 15+ minutes. If you end up with an inexperienced member of staff, god help you.

Missing my food and did not inform me just sent a note in the bag stating not in stock ( could have asked me if I would like and alternative) also drink had leaked all over the bad . Not great to be honest won’t be ordering again .

Waited almost 30 minutes for 2 drinks because they had lost our receipt, failed to read the order and gave me cream when I asked for none. The waiter asked if something was wrong while I was waiting, when I explained, he said I 'should have told him' but I shouldn't have to. Did give us extra chocolate though.

One of my favourite Costas. Lovely staff who are always really welcoming and open a little later than the others in Hull City Centre.

One of my favourite Costas! Staff are always very friendly, and the cafe always has a very welcoming atmosphere.

Was given the wrong wrap I ordered Cajun chicken and was sent a breakfast wrap

Costa keeps it 5 star ⭐⭐⭐⭐⭐ vote from me!!

My order didn't turn up I received a message to tell me the delivery person was here why he didn't knock on my door I don't know but I have only been refunded for the price of my coffee not the other for delivery and services absolutely disgusting

The driver was lovely and polite!!

We usually frequent this outlet during teatime. I have always observed one of the staff members, Dan. He will always have an unpleasant face whenever there are customers. He is very reluctant and impatient. Lately I realised that this personality of his is only displayed to non-English people. He would be extremely chatty and pleasant with an English customer and becomes sulky when it is a non- English person (Asian, Black etc) In fact personally I would be afraid to enquire further because he looks like he is about to give you a scolding. A big coffee outlet chain like Costa Coffee needs to be more attentive about this and provide staff with training. Most of the staff at this outlet aren’t happy to see customers anyway except one or two smiley faces which are on rather rare occasions.

Missing item with just a note in to say. Shouldn't have accepted order if didn't have items.

Absolutely disgusting! Husband visited the clough road drive thru for 2 strawberries and cream frappes. This was not made with cream but some absolutely rancid alternative meaning it all got poured down the sink! Obviously some kind of vegan sh** and tasted putrid! Costa staff need to stop forcing their views on people wading us over £9 in the process. Will never visit a Costa ever again!

Nice day, sat in the window watching people walking past. Caught up with some business but one has to continue.

Delivery guy turned up on pushbike with my 2 coffees, pulled the bag out which was soaked and both coffees fell through the bottom of the bag. He said he was going back to get me more coffee and never came back. I need a refund, I don't know why push bikers deliver coffee because it spills all over every time... now I have to go through Just Eat to get a refund. Don't deliver hot drinks with a biker. Really not happy at all...

Единственный недостаток-кофейные зерна рабуста и чуть чуть арабика.

Will definitely order from here again

It took 25 minutes from joining the queue to being sat down with our order.10 of those minutes were taken up waiting for just eat orders to be done which were ordered after ours.The girl brought the orders to the only barrista on duty when he was just about to do our order. Apparently just eat orders take priority over the orders of those in the shop he told the girl who brought the just eat orders to him. This is ridiculous just eat should take their turn in the queue like everyone else. Poor organisation to say the least

It took 25 minutes from joining the queue to being sat down with our order.10 of those minutes were taken up waiting for just eat orders to be done which were ordered after ours.The girl brought the orders to the only barrista on duty when he was just about to do our order. Apparently just eat orders take priority over the orders of those in the shop he told the girl who brought the just eat orders to him. This is ridiculous just eat should take their turn in the queue like everyone else. Poor organisation to say the least.

I recently stayed in this costa twice over the last few weeks, staying for a couple of hours at a time, remote working. There seems to be a common theme of how they operate. One person serves all the drinks and another will be doing everything else. That's fine, if it's not busy, but it is, and there's queues all the time, when they doesn't need to be. No joke, you're waiting at least 20mins, just to get served, then there's a wait to get your drinks. The priority should always be to reduce the line size, even if it's all hands on deck, but it isn't. No doubt it's because they are understaffed, but on one occasion there were two people, mulling around, when one girl was overstretched. The reason for the one star was because of a more serious observation I made. A staff member, went from washing the dishes (or loading something) in the back, to emptying the bins and seeming taking the rubbish outback, to going straight into the front area and touching multiple surfaces. Never once washer her hands. It's not on, at all. Especially with what we've all gone though in the last few years. Cleanliness in these environments is everything.

Very nice staff and lovely coffee ☺️ thank you

Great place to get a coffee before the movie

Friendly staff, chill space and would recommend

Early for an appointment so popped in for a coffee and was tempted to try a toasted tea cake. Very nice but two pats of butter were hardly enough.

Great place to pop into for a quick rest and drink

Rider spilt coffee, need better cups/lids for transporting

Ordered caramel iced coffe and americano, couldn't taste the caramel, and the barista wiped excess coffee grounds from the scoop with her hand. Lack of health and safety.

Excellent coffee options, cold drinks, snacks, comfortable surroundings

Nice place for a quick drink and a bite to eat, the rewards scheme is particularly helpful x

Great place to relax after shopping

The staff were extremely lovely. One young man in particular was very helpful and knowledgeable when I asked a question about some of their new drinks. Overall a very pleasant place for a quick drink or bite to eat.

Just pop in for a coffee, as always the staff was friendly, good cup of coffee .

Not a good Costa, staff not happy, place bit grubby today

Always enjoy a Costa coffee staff really nice

Nice, relaxed atmosphere. Not too loud, comfortable seating and great coffee.

Excellent atmosphere and service

Coffee is not as good as all the other costa I've been to

Non smiling staff Dirty cutlery Good value cakes of Friday

Loved it Costa coffee is Gorgeous and the Food

Never been to a Costa before and went for my lunch before work. Got a frappe and a toastie. Really great food, drinks, and great service. Would definitely come here again.

Handy for me and always a welcome.

Where tf is the other half of the Large Mocha I ordered. I did not order a Medium or a Small, I ordered a Large, so why is my cup half feckin empty

As you would expect from a Costa

Another good place in town but the same problem which is in Costa nearly St Stephen. Dirty toilet... I worked in past in restaurant and trust me toilet hygiene is very important for customers. Please take focus on it.

Called in for a coffee before boarding a bus at hull interchange, staff very helpful and pleasant. While I was there I downloaded your app and staff showed me how it works, very happy will be calling again when in the area 🙂

Lovely hot coffee and decent croissants!

Prices gone up again, but the cheesecake was delicious.

Very nice and tasty cappucino. The lotus cheesecake was unbelibevel

Staff friendly and helpful. Thankyou

Great place to meet for a drink. Disappointed they hardly cater for gluten intolerance. Just a little brownie or flapjack, compared to all the cakes everyone can have :-(

Very nice clean tidy cafe, and the staff were very friendly.

a bit crowded sometimes and there's not enough staff on to deal with the amount of people walking in it's not the staff fault down to the management

I'm a Costa lover, but I really did feel for the staff on this visit. They were ridiculously busy with only 3 of them trying to clear the queues. The food we purchased was delicious and served hot. The issue seemed to be the sheer number of festive drinks they were trying to make which all time alot of time and faff. If you're going to have a time consuming menu, put adequate staff on to deal with the queues. It lead to alot of people standing around getting very impatient. The staff that did serve us were trying to put on a smile but you could see the stress and strain. This review is aimed at the managers (which not one of was to be seen?) not the staff as they weren't to blame.

Perfect! Driver was lovely and liked the dog

It was supposed to arrive at 10:35 but came at 10:10!! Blown away by efficiency.

Coffee awaiting time is like 5 light years🤦‍♂️😬

Bottom of bag was soaked one of. Coffees fell through; im housebound and he wouldn’t bring to flat door I’m on ground floor as I struggle to walk

Waited over an hour for delivery

Great from going in to leaving,very friendly staff.

Food and drinks were cold when it arrived

Manager very pleasant, even under pressure with long queues take away not helping but overall great

Store was extremely busy and had a 15 minute wait for drinks- even with 5 staff behind the counter. Staff were polite and drink was quick once order was actually placed

My coffee tasted like tea ,not impressed everything else was lovely no stirrer for my drink either

Not impressed paid for a large coffee an got small and a W et bag as it was spilled by driver

Just nice to get a hot drink to start you of.

Far too full on for a relaxing coffee on a Saturday. The only saving grace is watching the amazingly robotic staff, but my order was forgotten and I waited twenty minutes for a coffee that wasn't even mine. I'll use independant shops more in future.

Bit of a queue but the staff were working as hard as they could. Because of lack of staff there were some dirty pots on some tables but staff were apologetic and friendly and advised of delays

I really love there hot chocolate

Enjoyable and gingerbread coffee delicious.

Came here on a midweek busy day but the service was welcoming and very courteous and we were dealt with quickly. The drinks came as described and were very good. We also got cheaper sweet treats that were reduced as there was an offer where when you bought hot drink, you got sweet treats at a reduced cost. The tables and areas were clean and tidy and we would come here again.

Decent Costa. Always plenty of seats

Every single time the croissant is cold when i order a delivery Come on guys you charge for a service at least provide for what i pay for. Takes a minute to warm it up and then bag it. Very disappointed

Caramel cortado did not come as advertised and considerably lower in quantity than expected..

Absolutely rubbish. Nothing on the menu is available and no cups. Utter, utter rubbish!

Great place quick sevice gorgeous muffin

Worst visit we have had to a Costa. Very slow service today.

Had items from my order missing and I ordered a hot chocolate and received a coffee

Full of kids. Not a nice place to sit and relax

Convenient for the precinct in the centre. Friendly staff and great coffee. Sadly let down by slow service

Impromptu visit after picking my son up from an activity we just had a coffee ut the staff were polite courteous and attentative it was quite late in the afternoon but we were happy it was open just fir refreshments

Friendly place and great coffee