Costa Coffee in The Vale of Glamorgan

Ethan on cafe was very polite and helpful

Disappointed with this Costa branch. The shop consistently closes earlier than advertised, which is very inconvenient. On top of that, I’ve overheard staff using inappropriate language, which is unprofessional and off-putting. What’s more concerning is seeing staff leaving with large bags of food at the end of the day. It leaves an impression that food waste might not be handled properly or fairly. This branch really needs better management and customer focus to uphold Costa’s usual standards.

If there was a ‘0’ I would give one out, my son has Autism did a Order ask for a Cake beside hot chocolate and one for his Mum a Latte.. First thing they made a latte look like more a normal coffee which you’ve at home plus with Latte you have a head on it.. which I ended up not drinking the foreign guy did not listen to my son order for his cake which he was very upset about it.. But that is Foreign for you don’t listen if they don’t listen people order then he should be sacked or go on a customer friendly service because he most definitely needs it.. The woman was so rough, I always thought when you go to work look smart, well look like she just got up wasn’t friendly either it was worse coffee shop.. As our Regular Coffee Shop was closed… So we’re most definitely will not come here again it is just one of…… Very Bad Service altogether… Staff doesn’t seem to understand Austim for that they need go training and must understand….. I’m one fuming 😡 Parent…

Very clean, nice drinks and the barista serving us was very nice!

I came into Costa today for a breakfast wrap, Tropical Mango Bubble and a cake, so I could do some course work. Half way through I noticed a small fly had gone in my drink. I went to get a napkin from the counter, I explained what happened to the gentleman behind the counter, after he asked what was wrong and straight away he offered to make me another free of charge. I didn't want a free one and offered to pay. The staff at the Penarth branch are lovely and helpful.

When in for a coffee, very quiet, not a happening place. Just your run of a mill Costa.

Always my favourite coffee Went there to redeem the offer cake Good service

As always, Costa Coffee never let's me down.

Good selection of food and coffee at reasonable prices

New menu. Light and airy cafe. Wi fi.

Friendly staff. Good coffee and snacks.

Staff were very friendly, service was quick. Good place to get a quick lunch in Penarth.

Very friendly staff and very helpful and good atmosphere to meet friends and family

Good coffee and good place to relax.

cerys was a ray of sunshine on this cloudy morning

Medium latte with oat milk and strawberry frappe. Good quick service.

Who makes a Peach 'Iced' Tea and not add the ice!! When asking for ice to be added, I was frowned at, almost as to say 'you are so demanding', the effort, its happened on several occassions by the same employee....its a shame as there are some other friendly assistants but this particular server is definitely not customer service focused.

Had flat white coffee....not very strong and not that hot....also no fancy design in the milk top

Ideal location in Penarth town for refreshments.

Better than any Starbucks, hands down!!

Reliable coffee whwn I need it.

Staff friendly and helpful Nice it was open late ish on a Sunday as the cafe on pier was take away only.

Like all costa's nice coffee,good service.

Poor customer service, especially from a large female customer assistant with blonde hair. Very abrupt to me and yelled to said back further. (The chap sitting reading his newspaper, put his paper down and gave a look at the Assistant) Given that I was already 2 metres from customer being served. It not my fault when said customer broach toward me to get crisp she forgot, which were next to me. I was a regular customer up to then. When I was served she awkwardly asked how I was and what I like. When I mentioned I was shielding and lost my job she went a bit quiet. I refuse to ever go back again. This happened this time last year

Had a cappuccino in here today..Nice clean table, plenty of space between tables and hand sanitizer as you entered and left shop

Good coffee in nice surroundings

Good service and hot drinks and pleasant staff.

Ok service. A little dark and dinghy. Probably only use for a take away in the future as better alternatives available locally

Making people wait outside when nobody inside AND guy in queue not wearing mask?

Lovely staff, consistent quality; best coffee in town.

Always visit costa during the week to stretch my legs from working at home, stuff are always delightful and offer great conversation, it is good to see the staff being hands on with customers and teaching them about the stores covid rules. Never had something off the menu I didn't like and the new latte plus range is a nice change. Can never seem to leave without a cake in hand, excellent

Coffee machine is quick and easy and collect your points its great

masks , distancing , clean , and still very friendly staff

Service a bit slow, but nice coffee

The staff were really helpful and very thorough

This is a place I use most days of the week. The coffee is superb, the staff are truly lovely and have an excellent relationship with the customers. It is spotless (especially post lockdown). The food is well priced and enjoyable. It is a very pleasant place to sit, read, use a laptop or mingle with friends. Cant recommend highly enough!

Very friendly service clean well set out

Barrista was working solo but did a spledid job.

Limited menu in these times. Taking pandemic v seriously and have tracking details for those who sit in. Please staff. V polite

had lovely cappco and lovely lady served me. so much better then Barry Costas

Always a good coffee, great staff & Penarth Costa is quieter than Coffee 1 therefore quicker service

Not impressed toastie very poor ,coffee luke warm

Nice coffee, fast service and friendly staff.

Not very busy so only a short wait.

Excellent service and very good quality staff

A good place to relax with a coffee and a book . Not the best coffee but still a place to relax ,and with friendly staff good snacks , give it a try

Friendly staff and excellent coffee

Have been visiting this coffee house a lot lately and I find it a good place to relax with a coffee and a good book. They do a filter coffee for a £1 , which I find nice and strong , or you can have numerous other coffee or drinks. And with good and helpful staff , it's definitely a place to chill

Very nice but very understaffed!

I was hoping to get one photo of my mum with her eyes open and I thought coffee might help......it did not. It is good coffee though! The staff are friendly and efficient and chatty in a genuine way. My mum visits this particular branch in Penarth most days I suspect and she really rates it.

Very friendly and helpful staff oh and great Coffee

Loved my mocha , they need 1 more staff to help at noon.

Didnt bother opening this morning. Coffee#1 is getting some business today

Friendly little Costa on the main high street in Penarth, part of a multi national chain but the Cortado is very nice.

While in the area we popped in for coffee being a Saturday it was quite busy but found a table..Always good quality & not disapointed this time of visiting. Staff working hard to meet the demands of customers.

A unique taste of coffee at COSTA

Loved it. Coffee, snacks and staff are great

Costa coffee shop Penarth. Freezing cold. Very noisy machines.

Its the best coffee shop I've been to

Really good me and my m8 meet up every Tuesday for coffee

Fantastic they do lactose free milk

Usually quite busy, plenty of plug sockets to charge Mobile's etc.

Another Costa serving Costa fare.

Modern stylish interior. Conveniently situated in heart of town centre. Some of the staff are quite friendly. They have got a habit of closing half the shop off a couple of hours before closing time though!!

My favourite Costa. Staff are always happy to serve and have never got an order wrong! The place just got a nice makeover recently too!

Good quick sevice. Pity about the table clearance. A bit slow tidying tables.

Typical Costa coffee.. however.. staff were really friendly, chatty and made us feel welcome

Expensive and did not have the goods that were displayed on the menu, very disappointing.

Nice place to unwind and catch-up

The food is nice. But the service was very confusing and we didn’t really understand what we were required to do! However, lovely shortbread. Paper straws need improvement.

Clean staff friendly and polite

Looking good after its refurbishment. Staff were friendly and everything we had was good.

Average coffee. Reasonable setting. Pleasant team.

Nice lunch - plus many savouries half price at lunch time (bargain!), spacious seating and clean environment. we were served quickly and the first class servicefrom a young bubbly waitress and a equally young bubbly waitor really made this visit a success. sadly the actual food was lack lustre - I felt my egg muffin was 'off' in some ways - maybe under cooked, not sure but it didn't sit well with me sadly. the tea selection was a little bit poor too but usual for costa's I'm sure. I like the book corner too - nice idea

Great service tasty food and hot drinks

The staff were working very hard, the café was completely packed out, and the seasonal coffee was a very welcome drink on a very cold Saturday.

Always a happy smile on entering and leaving this esablishment and good coffee and snacks as well..Make sure you visit it when next in Penarth

Ok but c add key and specialist coffees expensive

I'm in this Costa almoat every week. It is undoubtedly the best Costa of them all. 😊 Jo the Manager and her Team make this place the success it is.

This coffee shop is very popular and is a very busy place, but you are always able to get a seat. Ideal for a quick rest stop in between the usual array of shops in the area. The service is quite quick and the staff are very pleasant. The prices are about average for this type of establishment

Rude staff, no knowledge of coffee or any care for what they do, will not visiting again, shame on you costa

I usually enjoy a visit to Costa. Today was a disappointment. I had a hot chocolate, and ordered a large festive special - orange and cream - for my daughter. Both were only lukewarm, despite me asking for extra hot. The festive special did not taste of orange. There was a small spoonful of orange syrup in the bottom of the glass. There was hardly any cream on the top, which had not been swirled and did not resemble the picture on the advertisement. I should really have photographed it as it was so poor. The barista clearly needed a bit of training. An expensive disappointment on this occasion. 🙁 My other two daughters ordered their own festive drinks and were similarly disappointed.

Clean, expensive coffee, great service.

New seating arrangement so less crowded barista is friendly

I love Costa but why do the tables always need clearing. Pay me and I will clear them.

Such friendly staff there. Whenever I go in to Penarth I always make sure I stop in for a cuppa.

Took ages to get served cos it is a very busy coffee shop.

Amazing staff here! Lovely little place. Highly recommended!

Pleasant surroundings, good choice of coffees and snacks. You can get soya milk here with your tea

Nice friendly cafe with a range of snacks ect. & coffee

For the best coffee in town, real friendly staff and

Fast and friendly service as you would expect from a Costa

Do a super coconut cappuccino, best in Penarth. Friendly staff.

Love this place. Inviting and homely

Always good coffee & my favourite.

Perfect cup of coffee friendly staff. Can't fault the shop.

Been here a few times. Staff friendly and helpful and always seem to be able to find a seat.

The best ever the person are very helpful

Great service lovely friendly and helpful staff

Tried other coffee shops but always come back to Costa, good range of drinks and food and a good quality