Costa Coffee in Harrogate

Great service. Good selection of food and drinks. Lots of seating but always a bit of a queue when ordering, but it's in the center of town so to be expected

Nice big branch. Good coffee, as expected. Let down by poorly cleaned spoons and lack of attention to toilet cleanliness.

Today 07/11/2024 , 5:48 pm, headed to costa 11-13 Beulah St, Harrogate HG1 1QQ i had a birthday freebie which is expiring today, So i thought will pick one, and i visited this outlet! The lady there asked me what drink wanted and she keep saying not available whatever drink i says! , and hence she said we are abput to check and so no more orders! She was very rude and arrogant ! Clearly very bad customer service! Never seen such a behaviour from any other costa around

We had a really good coffee. It was very well made.

Just called in for a coffee Friday morning. Had a nice cup of coffee made for me by a lovely sociable young lady. I sat outside in the sunshine & drank it. Thankyou.

It is ridiculous that 3pm they shut upstairs where the main toilets I could not use. Downstairs toilet was for disabled person and was disgusting 🫣. I could still see people having coffee upstairs and using toilet Also if u are shutting upstairs, put a clear sign on, instead of caution slippery bollard on.

Fantastic service, lovely venue, couldn’t fault it 👌🏼

Fantastic service, lovely venue, couldn’t fault it 👌🏼

Marked as delivered despite calling me to say they didn’t have some of the items I’d ordered and suggested I cancel and reorder, which I did.

Warmly greeted by Natalie & Matty in the cafe. They were fantastic. On my way to work on a Bank Holiday , which isn't fun. They really brightened up my morning. Excellent coffee too. ❤️🙏🌞👏

Warmly greeted by Natalie & Matty in the cafe. They were fantastic. On my way to work on a Bank Holiday , which isn't fun. They really brightened up my morning. Excellent coffee too. ❤️🙏🌞👏

I spilled my full drink unfortunately. I asked politely for a replacement and was told no, due to "costs." This is a big chain, not an independent. I'm sure one drink won't make a difference. Really poor form.

The staff in here are exceptional.. friendly and welcoming, service always good. Consistently good service and should be appreciated

Great for a coffee and a catch up...good location opposite the bus and train station as well

The service was so slow people were waiting at the counter after they had ordered and having to wait again then put chocolate bits on the hot chocolate which I didn't want so had to wait again

Costa coffee is just costa coffee, but the staff make this a very pleasent place to stop for a drink. We never ate so cant comment on food.

100% My favourite costa. The place is huge and the staff are amazing. Special mention to Megan and Lenny’s mum!

Stop in for a coffee regularly early on a morning. Staff are always amazing considering the time of day! Coffee is the best out of al the ‘chains’ too.

Very overpriced but can get a seat.

Drink order was not received, NOT HAPPY

everything you would expect from this company. nice atmosphere and layout, friendly helpful and cheerful staff. Tables pleasantly spaced out and the 2 storey open plan layout mad the place feel airy but no cold as it was very cold outside

The frappe had leaked on all the bag and sandwich.

The assistants refused me entry because of my hearing dog and made an embarrassing fuss. They refused to acknowledge the law of discrimination. I have since received an apology and been invited back with my dog.

Took my friend, who was visiting me, to that famous coffee house, Costa. Should have gone somewhere else, as there were plenty of choices nearby. You can sense the lady who served us was in a bit of a mood, as she was the only staff there! When the drinks were made, she brought them with her hands wrapped round the glass' upper drinking part. Not hygienic at all. My drink was a white chocolate, she didn't even bother to turn around to look, so when she placed my drink onto the tray in front of me, she landed so hard that my drink spilt some onto the tray. The hot white chocolate wasn't hot either. Later, there was a young lady clearing the tables, maybe she was on her break earlier, but you can tell she is not a barista. The place needs more than one barista working together. Totally understaff. Staff not happy. Take it out on customers. I definitely won't be going back to this Costa....not sure about other Costas too, but if I do, and if I see only one barista with even a small queue, I am definitely walking out and seek another coffee house.

Understaffed in a morning when there is a rush for takeaway coffee one member of staff. Not great if your in a rush. The member of staff member was so lovely and did her best was rushed off her feet, I felt sorry for her and wanted to help.

Wow. What a friendly team !! Why aren't other costa branches like this one ?? Helpful, polite, fast, and exceptionally friendly. Lisa in particular. Highly recommend. This review is for the Costa quite near to the train station. Great coffee. Thanks Lisa !

Staff are so lovely and make u feel welcome

The breakfast egg butty has fairly any filling . The cripsy cake was tiny for the price . Ripped off

Friendly service & great location 🙂

Forgot the sandwich and drinks were tepid.

my food wad freezing hot chocolate was only half a cup in it and also cold I paid 17 pounds for food I had to bin

Come dire.....il te era buono. ....

Staff were very helpful and coffee up to Costa top standard.

Had a coffee in here with my friend. Not a coffee perfectionist so I'm easily pleased the drink was lovely and helpful service. Can't complain. It was also pretty quiet early morning which was nice.

I only ordered 2 items and they managed to forget 1

Lovely members of staff. Josh was super helpful and charming would definitely visit again.

I ordered coffee at 5:30 pm. Coffee only on takeaway cups ! Because they closing at 6:00 pm. Nobody even bothered to clean the tables.

Stopped here for coffee whilst waiting for connecting bus to Leeds bus station . Stopped in here around 10am Sunday 17th September . The 2 young lads serving behind the counter ( one had glasses ) were just lovely . Greeted with a warm smile and impeccable customer service manners . I was very impressed. Made a lovely start to my day and journey home . Coffeehouse was very clean and presentable . Definitely one of my favourite Costas I’ve been too.

I always buy a coffee and cake from Costa when I'm in town.

Monday morning service was fantastic. Cheerful person behind the counter offered fantastic service with a smile.

Standard Costa Chain, But made special by a very enthusiastic and people loving Manageress. Spacious Branch on 3 floors.

Staff are really professional but fun- always good for a chat. I felt really welcomed and my food and coffee were great!

Great employees 🙂😍😉 Delivery Draiver Pawel Hajduk 🙋‍♂️😛

It's a very roomy coffee shop with friendly staff and good central location. Only disappointment was the Iced Vanilla whipped latte. I had one at the Starbeck branch where they have an old school milkshake whipper which created a very different product than using the normal blender jug in town.

I visited on Friday 19th of May and I must say this was the very best Costa Coffee that I have visited. The staff are a real credit to the company.

The staff were very efficient and very friendly, service with a smile and friendly word was great. I would definitely recommend.

Ongoing issue with recruiting staff. Never open when I’ve tried to get a late afternoon coffee. Their HQ gave me a free drink reward when I complained. The only Costa in the country where I’ve ever had issues. Not sure the franchisee is up to much.

Although Google maps says it's closed. It's open as normal.

A Costa Coffee should not be right down the bottom of the listings in any location. The problem with this one is its out-of-the-way location, and the fact that it rarely opens all day. It seems they can’t get the staff, yet all the other coffee shops in Harrogate don’t seem to have any issues. If this is a franchise operation, I wonder if the franchisee is up to the job.

Smashing cuppa and vegan sandwiches ! Wonderful staff especially Natalie who was amazing the staff couldn’t do enough for us. I have walk with crutches and they were so helpful. Will definitely come back usually a pret customer but it’s costa from now on .

The stuff here are so happy ..you can tell they love their jobs..thanks guys!

When I visited they were understaffed but they truly did a wonderful job at helping customers and getting orders out it in a timely manner. Definitely a lovely Costa to visit! Thank you to the staff for all your work!

Friendly staff and great drinks. Only let down by the cleanliness of the toilets.

Excellent customer service with meat and clean atmosphere

Don't know if it's like this all the time but when I visited (10 am) service was very slow as only one barista making the drinks

Please fix your wobbly tables, sloshing coffee around everytime you touch a table is no fun especially with kids sat with you, also clean your floors!

Very friendly service affected and professional

Please fix your wobbly tables, sloshing coffee around everytime you touch a table is no fun especially with kids sat with you, also clean your floors!

Just had to give a review . What a lovely atmosphere nice to see three members of staff happy in their work and attentive to their customers especially kids and the elderly Welldone 😊 coffee and tea cake spot on .

Had a medium Cappuccino and a double expresso. Nice drinks.

Nice,warm friendly atmosphere. Staff helpful and willing to help. One staff seemed to move like lighting, Well worth a visit. Thank you

Please get your opening times corrected. They have been incorrect for ever and a day

Great cup of coffee as always quiet today so plenty of room and very clean

Faultless. Good coffee,food and staff very friendly and helpful.

Visited today. Excellent service Standards very good Coffee and cake excellent Great team experience Love the furniture, soft, accommodating and clean

Lovely coffee, quick service only problem was air conditioning on when freezing outdoors.

very busy..but standard still the same..friendly staff

Good food as always. Lovely atmosphere and they will always customise the drink to your liking. Xmas menu terry's chocolate orange drink to mke it more chocolatey put the choco segment in the drink (highly recommended)

Nice, interesting interior, spread out over three levels - basement ground floor and mezzanine. Plenty of seating. Friendly staff and great drinks. Only let down by the cleanliness of the toilets.

So sometimes this cafe is take away only - sometime you can sit down - fab coffee and cake 🎂

Lovely staff friendly service very quick too

Busy place and tables were cleared quickly 😌

Friendliest coffee shop I have visited for a long time with the best coffee!!

Great offers on the app. Go to Costa greengates sold out of everything go to Costa Harrogate take away only although in their defence they did have food for the offers but no staff🥵🥵🥵

Definitely not one of Costa's better shops. Still looking for the caramel in my latte, and maple syrup in special hot chocolate, absolutely nothing like the advertised picture. Wouldn't recommend

Drinks are usually good, but very rarely sit in as it's usually grubby.

Decent Costa with no burnt coffee for once

Great plane, spacious, nice baristas, reliable, good coffee.

Natalie is very helpful and she is very smiley.

the young lady who seemed to be running the place on her own on Tuesday 24th May was fantastic. Till reciept said name was George. Coffee was hot and food was perfect. Her attention to our needs were superb. Will definitely visit again next time we are Harrogate.

Excellent choice of drinks and snacks.

This store could be so much better, staff are clearly working hard to keep things going despite a chronic lack of manpower and a pretty tacky and run down environment. The seating area upstairs is tatty, uncomfortable and (frankly) dirty, the downstairs lacks comfort and cleanliness whilst the outside tables are wobbly. The staff look harassed, the queues are long and both deserves better from the owners/franchisees.

Been before with great experience. Today we had the worst ever chocolate drink. Pure watery no flavour. And by the way it should be a hot chocolate... both were cold not even warm... and wife did request that one was to be made extra hot. Wife didn't even finish hers. When back in shop to bring cups back ( we sat outside as It's a no Dogs allowed place) the lady was rude as I mentioned they were the worst ever. " Now that you've drunk them I can't give you a new one..." not even an apologise or proper customer service... For a place I have enjoyed in the past many times with wife... I don't think we'll be going in again...

I recommend going here as there is friendly staff and nice choices of food here,overall with lots of stuff here and many other thing it totally recommend going here!

Got to be honest. Not great service today.

I asked for a flat white..and received a sloppy mess..? No Hello, thankyou?

Spacious branch of this Costa Franchise. Welcoming staff especially the Manageress who is very good and popular with customers. Best Coffee out of all the big Coffee Shops.

Helpful with df and gf needs but warned coukd br cross contamination

Didn’t actually get to have a drink because as soon as we went to sit at an empty table, which was not near anyone else, we were asked to leave as we had our dog with us. There was no sign on the door to...

Have been coming here periodically for years. Staff are usually great, albeit there are often long queues, but a constant complaint is that the air conditioning upstairs ALWAYS pumps out cold air in winter and hot air in summer... you'd think they would have put this right by now. The discomfort aside, am not sure it's entirely healthy!

Always enjoy my visits here, lovely, caring and friendly staff serving me delicious hot chocolate, what more does a girl want. Thank you

Always good to find a Costa,but that day was very busy with long queues heading out through the door. It was over the Xmas period and the upstairs area and toilets were shut.Not sure why.Coffees and hot chocolate drinks are always very good and the cakes tempting.This is why Costa is so popular.

Nice central location, good coffee

Clean. Friendly and quiet at the time we were there

a little slower when I've been but consistent good coffee as always

This is a fairly large Cost close to the rail and bus stations in Harrogate Town Centre. We met a friend there while visiting last week - the drinks and prices are standard Costa, no issue in finding a table despite it being lunchtime, high...

Excellent service at the till from Yaz

Just queued for 20 minutes to be told when we get to the service point that its takeaway only. To be fair to the ataf this came down as a decision from the management, but is appalling service. Why not tell us when we joined the queue

Very good cappuccinos and espressos. Nice place to sit down with friendly staff

Nice spacious cafe with plenty of seating. Great variety on drinks. Atmosphere can get quite noisy and service a little slow but overall great place for a cozy coffee