Costa Coffee in Wakefield

Brill customer services from Tom at Costa. What a bantersaurus rex this guy was. Unfortunately he obviously never got his letter for hogwarts as he couldn't muster up a black Forrest frappe spell...but...as he stated it's the only Costa in the county where it's not available (like wow)....I will smite thee wooly edge!!! However tom made up for it with a banger caramel iced frappe with half a ton of caramel, thanks tom...I'm now high af on a major sugar rush...getting no sleep sobbing tears of black Forrest into my pillow. Enjoyed the experience and crap coffee 😉

Fantastic service by Danielle very friendly and quick. Danielle remembers what you have had from previous visit she is quick and is also intrested in you and always asks how people are .

while i was travelling i stopped at these services at night. I bought some stuff in wh smith and then went over to costa to buy some food and the girl that works there named (daniella) had the most aggress Tone of communicating and talk in a very rude way, the way that she started talking wasn’t polite or customer appropriate, upon asking the staff at whs they said this is just how she talks, well she needs to be told that it is not polite, some sort of action should be taken against this, she shouldn’t work in a place where she has to deal with customers if she can’t be polite or control the way she talks.

Didn't catch her name but about a month back i stumbled over at 6:30 having stayed in the Travelodge over night in desperate need of a proper coffee and whichever lady had just come on shift made me the best cappuccino I've ever had. Rich smooth and creamy without any burnt tastes or bitterness. I can't say I drink a lot of Costa, just tends to be white I'm travelling, but I've had some terrible cups made before and this was just the thing I needed first thing in the morning

No actual crockery available to have a coffee in. If you are going to charge the amount you do for a mug of coffee, you need to realise you are selling an experience not just a coffee. This seems to happen a lot a motorway services as if you don't realise it matters.

On two different occasions, I have been served Latte with skimmed milk in smelly cup. Point one: it's the large cups that smell not drinks. Point two: you need to specifically ask for whole milk and manifest that throughout the process of making your latte. Otherwise, you will not get it.

These services are really showing their age. First stop here and will be probably be the last. Queue for the costa so thank goodness for Greggs. Staff friendly enough.

We never went to Costa as its overpriced often a long queue. Though we do stop at Winchester services use tge toilet and other franchises !!

Service was excellent and it was a pleasantly quiet motorway service stop.

A frequent visitor love the coffee and the food, just wish there were a few less waist line friendly options.

Good selection of food and the staff were very polite friendly and helpful highly recommended

Good selection of drinks and looking forward to the Christmas selection.

I like chai latte, gives the taste of Indian tea

Me encantan sus cafés y sandwiches

The hot chocolate wasn't hot, didn't taste much of the chocolate, and on top of that, all of the 4 cups I ordered were very much under filled considering how expensive it is I felt ripped off.

The staff very friendly and helpful tony mbe

The girl was so lovely and smiley I think she was called Anna. Fantastic flat white

Hot drinks are great, staff really welcomed.

Nice clean toilets. Over priced Costa, service station premium

Not a friendly Costa, the staffs were chatting, the cashier was eating and drinking a coffee while taking orders, don’t think this is professional.

Good coffee, nice shop and good location.

Could do with a few more staff taking orders

Very busy not enough staff serving tables messy

very nice place ,there are many table and chair with green grasses around a station and people can to rest after drive

Often stop here on my way to the New Forest. Can be very busy at times with long queues. Staff are good though and try their best. Drinks are usually good. Pretty standard Costa stuff. Car parking is good and the services toilets have just been renewed so are of a good standard.

They should have more staff at the counter of Costa coffee we waited like 20min in queue.

Staff rude 15 mins after paying got drink Tea bag broken cup of loose tea

This is Acosta located inside the Motorway Services on the road to Southampton and the south coast. As such, it is busy, but the staff do a good job of providing a friendly service as efficiently as possible and to a high standard. The coffee as ever is excellent and my bacon bap was properly cooked and well presented. Unfortunately, as the service station is in effect like a giant aircraft hanger, it is very difficult to maintain a good, friendly atmosphere, but they do try.

It's good.. had decent space to have your food or get and enjoy coffee

It's ok not so competitive anymore and same old stock

Worst coffee I have had. It was vile.

Good location, great coffee and friendly staff.

Fast and friendly service. Address very clean.

Costa food quality is good but even then I find them overpriced. Hot chocolates are NEVER hot...please replace your machine. My company provides Hot Chocolate, lattes, mochas etc free to staff and their machine is top notch...best hot drinks you've ever tasted...sorry Costa, I'm not spending my money at yours anymore...cost of living is too high. I get 10% of Costa via my company...still...no thank you.

I visited Costa Coffee at Winchester Service on the M3 yesterday and had a decent experience. The staff were friendly and helpful, but they seemed to be overwhelmed by the number of customers. The service station was also busy and noisy due to a large group of schoolchildren. The coffee was typical Costa quality, nothing too special but not bad either. The place was clean and comfortable, but not very relaxing. Overall, I would say it was an average service station coffee shop and will use again.

Typical Costa, sited in first floor of a NEXT store

Quick, efficient service, staff friendly; just a coffee break but plentiful food options had we needed; not busy, being kept clean and tidy.

If the blonde slovak is on shift, give it a miss. Most bitter dishwashing water I've ever tasted

Very helpful staff ,There toilets.W H Smith Greggs very clean nice stop

I was served by a lovely lady (I think her name was Julie). She was very polite, friendly, and helpful. She explained what the ultimate blend was (which I haven’t been able to work out till now), and made sure I was happy with my order. The iced latte she made was just what I needed to get me home after a long drive!

Ask for clean up my table and nobody didn’t do anything about it 👏👏

Service station Costa, no atmosphere as such

on a coach from Liverpool and called in services for a comfort break. I was surprised to see a young lad on his own behide the counter. There were quite a few in the queue waiting but the lad was polite and extremely competent. Reassuring the queue and thanking them for their patience. He didnt get flustered or worried. His name is Finlay and you are very luckly to have him in your employment.

Too busy and not best value for money

A very good place to visit and eat and drink

The Manageress and her daughter provided excellent service, well done

Good service, very comfortable chairs to relax in. Thank you. Tim.

Was a bit of an odd experience. I was stood at the counter and the lady serving just left and starting cleaning the tables and sweeping the floor. For about 10 minutes. So I was just awkwardly standing waiting to order my drink ASAP so we could get back on the road. Eventually we got our drinks and to be fair they were gorgeous. Just note this costa is very spenny, a medium frappe was over £5.

Had a coffee from the northbound services (not the vending machine) the coffee was almost non existent, just hot water and milk.

Supposedly open 24 hours but just tried to buy a takeaway sandwich at 21:55 and was told they're closed. Given it's the only place that's meant to be open at this time at this service station, pretty useless!

Costa Coffee is Costa Coffee. Staff friendly even with a never ending queue. Service quick.

Very business and only 2 out of 5 staff working, causing delays

Not very fond of their coffee leaves a bitter taste 8n my mouth.

Quite rude staff. Very noisy and intrusive clattering of crockery on clearing tables. Not welcoming really.

We ordered a velvet iced coffee and coffee Frappuccino and both drinks were very watery. The Frappuccino tasted like water with whipped cream on top and is the worst Frappuccino I've had anywhere let alone a costa branch

Great to be shouted at like a little school boy as you are purchasing your overpriced and distinctly average sausage cob. A smile goes a long way ;-)

Friendly staff, although service was a little slow. Nice coffee and pity that the chocolate twist was soft and not crispy

Not enough staff for a bank holiday. Used the self service machine in WHSmith.

A cute little Costa tucked away in the service station. Signs for it on the front door aren't immediately obvious, all I could see were signs for M&S, however when you walk in you can see it immediately. The Costa is a nice size and has many a chair and sofa

The medium is the same as the larhezsrinkze

Nice view from the coffee shop. Friendly staff

Nice coffee, nice food. Something different mite be nice as getting a bit same, same, same🍵🍵😁

Paid on my gift card and they took the money twice. Reported it to head office and they haven't replied. Not happy.

Nice espresso. Clean, staff helpful too.

Best Costa coffee shop at this location

Lovely staff but a little to pricy for snacks

Was given the more expensive option by default, the slow service also didn’t bode well.

Not the nicest services in the world but the Costa Coffee is reliably clean and offers very good coffees and a wide range of snacks. We had a large Americano and espresso - both up to Costa’s usual high standards.

Nice cosy place with friendly staff. They gave us a discount on sandwiches and coffee as we were out of the local area. Londoners in fact.

It was OK after I'd been ignored for a while, the air con is set to freezing so that wasn't pleasant either. Wouldn't rush back

Nice friendly staff very clean everything covid friendly

Tired services but any port in a storm. Pleasant staff, clean and good service

As a long time visitor theses stores are slipping in my opinion the staff are under trained or the long serving staff are complacent with making drinks nearly 5£ for my drink and it's never the same day to day no effort is what comes to mind I will comment on 2 members of staff erica and Maria are legendary staff never miss a beat good drinks but as for others when I see them I feel like turning around and finding another coffee shop

Avoid these cowboys at all costs. Parking ticket if you don’t leave the site quickly. Shame on the operators

It was a very good experience as always

Lovely staff especially the lady serving, good coffee 6

It's Costa.... Expensive coffee

Pleasant coffee area... not too busy (due to lockdown)... friendly staff. Lovely coffee. All good.

Too dear, greggs are not only cheaper, but tastes better too

Always good. We all know Costa. Its slightly overpriced but its a decent cup of get your arse going brew..whichever Costa Coffee you may find yourself in and whatever time of day. Captivating hot chocolate too.

I love coffee and the staff here are really friendly

Nice and quiet with the social distancing rules. Good coffee. Clean unit

Good clean place nice staff always happy to help you 😁

Im sure the service would be terrible if you could find someone to serve you!!

Great staff, always have a good banter with them, and the coffee is a bonus

Hgv voucher not excepted at this bad time so no tea for me thank you costa coffee

Strong coffee, amazing hot chocolate and a rather nice selection of food. Costa embrace quality as both in their products and in the consistency of those products across their branches

Don't hate, driver need a toilet stop, I didn't leave the car

Poor service and even worse drinks. I ordered two of the new red berry hot chocolates. They just tasted like watery milk. £4 for watery milk!? That's ridiculous. When you spend that much money on a drink you expect it to be good quality and full of flavour. Not taste like your 5 year old niece made you it..

Terrible barista, tasteless watered coffee, avoid at any cost. Better quality of coffee you can get from Greggs located next to this place

Just so so coffee with so so snacks.

Not a word I usually use with trip adviser reports - but this is the only word to use. Welcome, helpfulness and customer care of the highest order- to everyone. There are many Costa outlets which just serve you as a number - NOT THIS ONE. What an example to other outlets for humour, personal contact, teamwork, and welcome from John and Ines. THANK YOU.

Great value for money. Thanks to the member of staff recommended bun for 40p with my coffee

Stopped by, had coffee, tasted lovely

Overpriced, £3.40 for a medium white americano

Place is full of flies! Originally went to Burger King to get food, too many flies while waiting, decided to take the food to Costa, just as many flies. Ending up eating in the car.

The worker had no clue about customer servivce absolute terrible service on both occasions visited.

Not as good as some but that is down to the unit on the retail park. Lot of bouncing of conversation incidentally the walls, making it difficult to have a conversation.

Staff clueless could not take a simple 2 drink order after 4 times of carful slow explanation still managed to get it wrong and messed up the replacement aswell. Costa coffee is wildly inconsistent throughout the country. Less rhan 10% of the time they do there jobs correctly.

Woolley Edge Services must rate as one of the worst for choice on the motorway network. Some decent investment is needed so it was thanks to Greggs that we even stayed. Compared to the shops, the staff at this site are to be congratulated for selling hot food which was delicious. We had sausage rolls, bacon & cheese wraps, cookies and drinks. All lovely. Wouldn’t stop here again but certainly not Greggs fault.