Costa Coffee in Milton Keynes

Toilet out of order again told to use pub over road! Not good enough.

No manners /aloud talk/ in making remarks towards customers/ 3 people/ by a young foreign assistant. Toilet out of service.

Lovely shop the men gives first class service and are very friendly love the coffee and food in coffee shop and toilet are always clean. The guys are very swift making the coffee and this Costas is my favourite coffee shop. 5 stars from me!

Very nice place to go to. The staff are very nice. Great seating areas in and around the shop! Toilets are also well maintained and located in a good position! Great place overall

I’m a regular at the Costa Coffee in Newton Leys, stopping by every morning before work, and Mario always makes my visit a highlight of the day! His customer service is outstanding—he greets everyone with a warm smile and remembers my usual order, which adds such a personal touch to my experience. The coffee is always spot-on, and Mario’s attention to detail and efficiency ensure I’m never kept waiting, even during the busy morning rush. It’s clear that he cares about delivering a great experience, and his positive attitude makes my mornings brighter. Huge thanks to Mario for consistently going above and beyond!

Standard Costa shop, sandwich and snack offer needs an upgrade.

I arrived at 11:30 . I went to wait for my car mot , brought work and was going to buy lunch but it was too early due to being 11:30. I also do not drink tea or coffee so I had a water while I waited till I was hungry. The manager maro came up and asked me to leave the coffee shop after 20 minutes as it was paying customers and I had to buy something to stay. I advised I don’t drink tea or coffee and I was going to buy lunch but at 11:45 it was too early. He advised other paying customers did not have a sit so I had 15 minutes more left. I advised I would be leaving as he was asking me to leave. He advised he didn’t ask me to leave and simply following Costa coffee policy and I could stay 15 more minutes if I did not buy something. I advise he was asking me to leave , and I would go and buy my lunch somewhere else. He asked me infront of everyone and was very loud about it. He made it very clear how he felt and it was embarrassing. He did not ask to speak to me quietly to one side or deal with it professionally. I would not recommend. When I asked for the policy , he said they were in the website and I would have to look at it that way. Avoid.

I just went for a coffee and as usual, Costa is Costa!

Great service, clean and friendly!

Always come to this costa either the weekends or weekdays to try the new stuff Today I tried the hot milkshake It’s very thick and tastes more like hazelnut then chocolate but it is very delicious but sickly quite quick If you like thick milkshakes then this is a go to

I arrived at 3:40 pm on 2nd December and the shop was closed. There was no sign on the door with opening hours, it was removed. Working hours says until 4 pm. Workers already were cleaning the place and the door was shut. What is the point of having the working hours on Google until 4 pm if you close 20 minutes prior.

Went in on the the weekend, such friendly and nice staff! Really helpful with some questions around allergies. Nice Christmas themed hot chocolates.

Charlie is a amazing lad who’s kind polite and very cheerful he’s always the first to say morning and makes a banging cup of coffee don’t think costa would be as good without him well done Charlie

Costa Coffee Newton Leys has a sign on the door as to its opening and closing times. This is fiction. They close when they want. Really annoying as I bring my mother from the care home

A little small, but friendly staff today and some nice service from them too. Well done guys.

Very disappointed to be told today a warm day "we are not doing Frappes today as it causes too much washing up". There were 2 staff that I could see and it wasn't busy.

Amazing service! The guy with longer hair does an amazing job in here! Never had such an experience in Costa before 😉

i go there alot for tutoring and stuff like that and the employees are always so nice

By far the best Costa coffee I have visited, the employees are super friendly and quick. The best customer service I had in any coffee shop so far is this costa coffee in Newton Leys Milton Keynes. Well done to the management team 👏🏼👏🏼👏🏼 great staff choice and training

Skilled and friendly staff. An easily accessible little coffee shop for a quick drink and bite to eat.

MK little secret. Quiet and lovely normally pop in here for a milkshake. Can sit in the sun 🪑🪑🌻🌻🌻 gets some beams outside. Put some nice artificial trees outside would be awesome

Last week I placed a pick up order from Costa so I could get home and we could have lunch. Got asked to review the service. Being an experienced mystery shopper, I gave them a full constructive version, with plenty of stuff that honestly could have been better..... It seems the information got through to the member of staff who was on duty alone today...got there and my order was in two neat bags, so much easier to carry. The staff member INSISTED on taking the drinks and escorting me to the car..... Then proceed to advise me that in future if I wanted a door to door service I should use Uber eats or just eat. That he wasn't even allowed to leave the shop as he was on his own... I thanked him, explained I was on my way home and didn't find getting home to then have to get up to answer the door wasn't what I as the customer wanted to do. I asked him to stop talking.... As he got to the car, a little dog trotted over, possibly sent from Heaven to delay me even more? He is STILL babbling on about how he wasn't supposed to leave the shop unattended... I HADN'T EVEN ASKED HIM TO! I suggested he stop digging his hole even deeper. He still didn't take the hint... He was still muttering as he walked back to the shop... Then I heard him say I shouldn't come back because he would refuse to serve me. Not a problem sunshine... His response was to tell me to F*ck Off!

Coffee well made by the young Barista All staff efficient and friendly

Now my favourite coffee shop! Such a friendly stuff and always happy to pop in for cup of coffee!

This is a local Costa, just right for the area

Sorry to say this but whilst till service was very good (by Luigi) the rest was very very poor....made lots of mistakes in the making of the coffee (wrong milk,kept asking what i wanted then ignored me..spillt it all over the place so messy and slooooow. ). Cafe needed a good clean too...coffee was OK in the end

There was no toast available, the server forgot if we had said drinking in or takeaway and caramel syrup wasn't added to the coffee we asked for. Couldn't check the receipt to see if we had been charged for the syrup as we weren't offered a receipt. None of the staff were friendly.

Speedy service nice food and lovely coffee

Very friendly staff and unlike in London, orders are taken to table if it’s not busy, you just sit there and relax, they will bring it to you 🥹🥳😍

They were short staffed and planned to close early but allowed us to enter and complete the meeting that had been planned to help a friend complete a home purchase. Very accommodating and welcoming. Great staff/stuff!

Friendly staff, great coffee. The store is kept clean and the tables are cleared quickly between customers.

Always a good experience, However I think they have new staff. Ordered a frappe with my own cup and I had a dome lid with me as I know when they add the cream it comes above the rim of the cup. On this occasion I did not get discount for using my own cup, there was a lump of ice in the bottom and the frappe with cream came below the rim! Rather disappointing.

Great service in this little Costa

Quite a large Costa but always short staffed so the wait time inside and on the drive thru can be painful at times, even if it's not particularly busy. Good location and ample parking though, just needs more reliable staff.

Not a bad coffee. Friendly service and reasonable price

Good service and friendly staff

Love this place, great products amazing staff, Especially Taylor & Sophie 💗💗💗 Since Taylor has been promoted the atmosphere is absolutely amazing 👏 😍 Highly recommend this place.

A great place to have breakfast and a good cup of coffee at. Courteous staff and professional management.

Great coffee. Very helpful staff.

Not the best Costa around and its really dark and dingy ...coffee was excellent

Very good staff were great nothing was to much trouble, very friendly staff and good service 👍

two very nice and polite members of staff and very clean toilets.

Great service from Jordon and Sophie, coffee just how we like it, high standards here, try it, it's great! Thanks, William M

Nice coffee at this quiet location. Staff are always pleasant and helpful

Good service and good Covid system.

Ordered a delivery, Egg spinach and mushroom, where’s the egg?!

Love it here, so friendly, great food and coffee

Really quick turn around on click and collect.

My 11 year old daughter she loves Costa and Jordon at Newton Leys is outstanding. He always remembers her and her order and always says hi. He is always polite.

Great coffee there very good location

Nice clean shop and friendly staff. Will return 👍

Lovely staff, lovely food, lovely drinks, lovely environment, lovely location, lovely!

Staff are always super friendly and work their bums off! - Very chilled, clean and inviting.. great coffee too ;)

Lovely cozy coffee place..!! Friendly staff...😊

Friendly staff and a speedy service

Fast, friendly service with easy parking

Great drinks made by professional staff very quick, and very tasteful. They have set out very clear Covid-19 rules, including a sign in QR code, to help identify people in case of an outbreak. This Costa Coffee, although smaller than most, also offers outdoor seating which only adds to this great place.

Very good CoViD safety precautions, including ensuring customers are socially distanced, and friendly staff. Drinks and cakes were just what we needed :)

The covid restrictions are over the top and pointless

Poor coffee couldn't drink it had to bin it. Never had this before from Costa...the young woman that made it boiled the milk so much it went everywhere because she wasn't watching what was going on.... Couldn't drink it for at least 10 mins after driving off...in the bin it went.

Nice location. Good service and quality coffee but cleanliness is below standard.

Dirty tables at 0745 , uninterested staff, under cooked bacon. Not a good first impression!

Latte with extra shot of espresso tasted like milk

Loyalty card machine did not work and cake tasted old and hard

Polite staff. Nice and christmassy inside.

Friendly staff, great coffee and easy parking.

Pleasant little place, nice staff

Friendly service nice chilled out place to sit in and enjoy your hot drink. Very clean and tidy.

Poor wifi, which is one of the things I need in a coffee shop

Nice, clean, staff are friendly.

Best customer services ever and a great team

Very clean and friendly service would visit again

Best coffee I've ever had, great staff, very welcoming and friendly

Very nice place perfect location

Stopped here on a Sunday afternoon after visiting Woburn. The service was very friendly and the place very clean and tidy - One of the better costa that I have been to, It had a very relaxed atmosphere with the staff constantly cleaning

Clean. Nice staff and I enjoyed my quick food in a nice cafe.

Products good but late opening!

Fab little coffee shop. Great service, free parking and amazing drinks.

Nice little place and friendly staff

Nice and clean.freindly.But no dogs allowed.

Is a very nice place to have a coffee break

Staff are great and perfect coffee every time

Nice clean and of course excellent coffee

Staff were rude and unhelpful...

Very nice little Costa, staff very friendly and helpful.

We ended up two weeks ago in this Costa with some friends and kids on a Sunday for a late afternoon coffee. Closing time was 4.30 pm and we arrived at 4. From the first sights of the Staffs we understood immediately we were not the welcome...we immediately noticed that the staff was busy in the preparation of the ‘imminent’ closure. A disgusting bucket with dirty water and a broom was left in front of the display making difficult visualize the croissants and pastries! One of the kids unintentionally hit the broom which fell off...another bad sight from the staff. When was the time to order the lady on the till mechanically input the items without asking clarification on size or items. When the order came in there was lots of errors. My wife got the coffee of a different size. I ordered an hazelnut hot chocolate and I got an hazelnut latte! When I made clear to the barista that this was not what I ordered I had another bad sight and he mouned something. We had our drinks and we left the place punctually for the closing time at 4.30 all very upset about the staff attitude! Sorry but that’s the worst customer experience I had ever I in a Costa Cofee!!! Lots to improve about the staff attitude here!

Friendly staff and quick service. Drinks were lovely

Delicious coffee and very good service !

Update: Ruined - purchased by Coca Cola On the plus side, a new, fresh branch with friendly staff & good coffee. Outside seating & plenty of parking

Great coffee, Good food. Friendly staff

It's an ok Costa coffee shop. Don't expect the same as you get from others as they don't stock all items and don't do many of the combo deals. Service is ok but not great. It us a new store so hopefully in time it will improve.

Staff are polite and shop is clean and tidy. There is an outside seating area which is nice in the summer, along with a cosy interior with good aircon.

Love now I've got one on my door step. Love their hot chocolate,with whipped cream and marshmallows accompanied with a delicious slice of millionaires shortbread. "What's not too love".

Went for breakfast while I was passing through. Never been before. Nicely situated in a quiet area near a new estate. Easy parking and good outside seating area. No almond croissants (really struggling to find any at Costas while I've been away travelling!). Friendly staff and good service though.

Lovely place to chill, amazing staff, very welcoming

Very friendly staff. Good location. Store always seems clean and in good stock. Exactly what you'd expect.

Good start to the day coffee was 1st class

I love Costa and to have one in Newton Leys so close to where I live is such a blessing!

Very friendly staff lovely atmosphere.

Lovely staff but I've had 4 flat whites from there and each time it has not been as strong as other branches.