Costa Coffee in Hillingdon

Only popped in to use the toilet in Northwood branch.. Asked for the code... But wow loo seat hanging off. Liquid on the floor.. good job I'm good at hovering as I was desperate but wow needs some maintenance for sure . The staff seemed very friendly

I don't like coffee shops, boring, expensive and not atmosphere. Definitely better places to visit if you want to find.

In the Northwood branch of Costa, the dish washer is currently broken, there was a plate clearly sitting there and they refused to serve because they needed to hand-wash it. I’m a regular customer and this is a travesty, dish washing is part of service jobs like this, if there was no plate, they should’ve offered clarification before ordering. I ordered the cheese pesto panini and they told me to eat on tissue paper. They have no sense of human decency, customer service is horrible.

Costa coffee Waterloo station. Meant for people rushing for trains no atmosphere given wrong cake as didn’t seem to understand English well a bit lack lustre. If you want peace and quiet go upstairs all paper cups here but do have plugs for phone usb didn’t work

Don't go here late afternoon. Jam packed by families and kids, many of whom don't even buy anything. Really noisy and no seats left. Not a place for a quiet coffee if you're looking to chill

MY FOOD NEVER ARRIVED, HOW CAN YOU DELIVER IT TO ANOTHER ADREESS ?????? SHOULD ASK FOR CODE

They frequently don't update Free Beans on the app - too many times for this to be a coincidence. Went in yesterday pm for a coffee, as a regular customer. Their system didn't update yet again, and I didn't query until I was leaving. I was then treated like a shoplifter by the "Manageress" who demanded my receipt before she would retrospectively give me 1 lousy bean (lesson being make sure you ask for your receipt). Meanwhile all the freeloaders are sat around nursing a bottle of water from Tesco, eating their non-Costa kebabs & using the toilets and free WiFi that I'm subsidising as a paying customer. Very poor customer service indeed

They frequently don't update Free Beans on the app - too many times for this to be a coincidence. Went in yesterday pm for a coffee, as a regular customer. Their system didn't update yet again, and I didn't query until I was leaving. I was then treated like a shoplifter by the "Manageress" who demanded my receipt before she would retrospectively give me 1 lousy bean (lesson being make sure you ask for your receipt). Meanwhile all the freeloaders are sat around nursing a bottle of water from Tesco, eating their non-Costa kebabs & using the toilets and free WiFi that I'm subsidising as a paying customer. Very poor customer service indeed

The quality of pastries and muffins is poor. They look stale. Pre-packed sandwiches and toasties are often sitting on a pool of water in the refrigerator so they're usually a no too!

Need more people to work in here. Every time I come for coffee there is 10 people in the queue and it doesn’t move fast enough. Many time just turn around and left without the coffee. Don’t have money to employ more people close the place. As you can’t serve everyone

Often messy toilets . Not that good really .I find that the toilets are not that clean and lock does not work properly . Walked in toilet as lady was sitting on toilet due to poor lock on door . Terribly embarrassing.

I was having a coffee with someone while a woman was begging for money. She put a piece of paper in front of my eyes, then she grabbed my phone which was on the table. She lifted the paper for several times very close to me, then back on the table. It was too late when i realised she was stealing my phone. Unfortunately, i was not the first case and the staff was so indifferent to me, saying just: you have to report to the police. I mean, I understand the staff is busy, but as they could know this person was stealing, doing exactly the same thing before, they remained very calm to it. Please pay attention when you are having your next coffee there!

Overall, a good place in the heart of Northwood. Service is mostly good however, coffee is a bit hit or miss depending on the barista. A dependable choice next to the Northwood station.

coffee was weak even though I ordered extra short and it was cold !

Got there at 6.29, they close at 6.30. They were preparing to close and absolutely refused to make me a coffee. So much for customer service.

Good costa as they go. Very busy at lunchtime but they opened another till to keep things moving.

After standing in queue, I waited ages at the very front of the queue while both staff were busy fulfilling delivery orders. Gave up waiting as I had to get to work

Usual Costa franchise. They seem to have cut down staff or staff don't seem to care - no one checking tables the whole 30 mins we were there. Filthy floors, tables. Will twice about coming again. Maybe just takeaway at most.

One of the things I paid for was the Egg, Mushroom & Spinach Bap, but I was given an Egg Mayo sandwich instead.

Everything was ruined 2 coffees ordered and they were spilt everywhere bag torn cups now not full and driver said he would be back in 5 mins

It was over 40 minutes late and it’s gone cold

This place is just filthy, overpriced and only busy due to its location. The toilets are actually one of the worst I have ever seen or smelt and I been backpacking.

My hot coffee was cold and my iced latte had no cream which I asked for. Sandwich was also hard and not fresh

Ordered at 08:44 and food was delivered at 09:57 - toasties were cold.

Brought the wrong drinks, glad no one has an allergy to anything

As an espresso drinker, I prefer a stronger taste and I certainly enjoyed this roast blend coffee.

Since Piotr, Sandra and most of the Eastern European staff have left the quality of service and coffees have gone down. A complete mess when they’re busy due to inexperienced staff. If the owner is reading this you need those people back asap!

It took almost 2 hours to get 3 drinks delivered half a mile from the Costa. To be honest I could have walked down there made the drinks myself and walked back quicker. There was also no notifications from the Costa as to what was going on. Very, very poor customer service. It was only because it is my friends birthday that I didn’t cancel the order, but it’s fair to say I am not a happy customer

Missing half the things! No substitute or anything

Warm and welcoming feeling, nice service and was served quite quick 👍

Nice coffee shop and friendly staff

Quite a sizeable cafe. Lots of seating, only one sandwich at 11.20am! I ended up staying for a couple of hours and had my lunch and a good read there too. One lady at the coffee machine was a little slapdash, spilt my coffee as she wasn't watching what she was doing so didn't even wipe up the spilt coffee. Other staff were friendly. Lunch was nice, M&S tuna and sweet corn sandwich on brown bread with some crisps and a second Americano. Will I return? Probably, made a pleasant change. Tables were kept clean too. Always a bonus. Well done ladies!

Need waitresses to clear tables esp around 5.30 to 6pm

Polish girls have a bad attitude! Will stop using Costa !

Friendly and helpful staff. Thank you!

A bit chaotic and not a great coconut caramel cortado... Disappointed today

Couldn’t assign a driver and kept delaying my order. Coffee came cold and not completely filled.

The coffee was poor but more importantly over a half hour period there was no toilet paper . I mentioned to the staff but half hour later still no toilet paper . Lazy staff .

Ordered coffee, banana loaf and oat biscuits. Received oat biscuits and a different treat. No coffee at all. Awful.

I was meeting friends who were late. I was very comfortable in the relaxed atmosphere as I enjoyed my coffee and when my friends arrived we enjoyed our drinks and toasties. The service was quick, the staff were pleasant and professional and the cafe was clean and comfortable. Thank you.

Lovely time with great company. Did feel a little like staff were tired and wanted to get home but can't blame them!

Better than Starbucks in general. Food is pretty bad though. Folks working there are nice.

The order took a hours and a half to come

Horrible customer service, I have misspelled name of the coffee and I could see sarcastic laugh from the tall blond lady, have been there few times to order takeaway drink only because there is nothing else around, customer should go there because of the choice not because there is nothing else around available in this area. Staff is chaotic and unorganized, 3 people pass to each other 1 order and in the end you end up with a drink you didn’t order, I’v ask to go back to the till and pay more for a cream, because lady who placed my order didn’t pass correct information .No apologies from the staff. I’m regular customer at Costa, but this one is definitely the worst I ever been. Staff needs some customer service trainings or stronger leadership.

Very good but somewhat crowded Very few spare tables

We were served by rude baristas, drank terrible hot chocolate and were put off entirely by the several flies surrounding the food. This was in Costa Northwood, North West London. Do not visit!!

Half my order was missing not happy like reallt very disappointed

Missed everything on my massive order nothing came.Awful

I am a regular customer. It was on Friday, I was a last customer before closing shop, I forget my iPhone 12 Pro max original charger at charging point where I sat. next day, I went there for querry before opening shop but I found such a rude behave by their staffs who were on duty yesterday as well, also they said, they didn’t found. Next day, I again asked with their station manager the guy who mostly seems at counter, again he also responded with such a rude behave with irresponsible manner! Finally I asked with their regional operational manager, she then cooperated. She checked CCTV and found, one of their staff found and kept at inside the counter but again missing from there, which was kept at place where CCTV was not covering, she said! But I’ve wondered that there is CCTV camera at the back side, pointing to the counter. And no one couldn’t entered there except their staff. Their staff were saying nobody found, but CCTV showed that they found. Truth was, simply they found and didn’t wanted to returned. They were making many unsuitable excuses, cause they were lying. She accepted her staffs mistake and asked big apology and requested for payment, then we both parties agreed. My point is, although it was a small thing, but the thing is, how trustworthy their staffs are! If someone left valuable items, how can we expect that will return from them! Please be careful all. Thank you.

Very disappointed i never been that embarrassed. I get used to take same coffee daily and I can see the staff here they don’t care about costumer service! The coffee either is way to hot and burning and I drink caramel cortado wich is made with flakes not syrup of caramel and they always messed up. Today I did order from Home because I m close and they forgot to put caramel in my cortado and the hot chocolate I pay extra for coconut and received with normal milk! Never buy again bye bye Costa!

Went to get a drink this week and the barista was very rude to me. I asked for a bit of extra milk and I got the dirtiest look. Surely it’s not that hard to be nice..

Coffee great, however the staff really do need more skills in customer service. extremely rude and very bad attitude!

Coffee tasted burnt, and the cup was only half full. Very disappointed

The coffee wasn’t even half full, had completely leaked all over my food, all unable to eat. The drive gave me the bag completely split and dripping..

The lady who we were served by did not crack a smile once and in fact basically scowled at us the whole time. You go to a coffee shop for a nice break and how you are served affects the time you spend there. This kind of "service" does not really encourage you to go back and spend your money there, so don't think I'll return.

The tables were uncleared and grubby, there was an empty coffee cup just rolling around under a chair. There were an unbelievable number of cigarette ends on the ground under the outside tables. Unisex toilet which we avoided. The staff were under pressure, but some of this was self-generated - a lost order, sloppily poured milk requiring a cleanup, etc. The barista seemed out of her depth. The coffee was not hot. A place to be avoided. We agree with other customers that Costa is going downhill fast.

I've watched this Coffee shop decline rapidly over the last ten years or so. I'd say the peak of this place was before its refurbishment and expansion. Back then the staff were plentiful and whilst there wasn't much room, it felt welcoming. Now the place is understaffed, and those that are working are overworked to the point where it is impossible to give an acceptable level of service. Staff appear rude and short - and who can blame them.

Didn't put which drink had alternative milk in. Very difficult for someone with allergies

Very unfriendly rude lady served me. Not welcoming at all. Coffee not the standard of other Costas I have visited.

No sugar for the coffees or chocolate so went down the drain and the toasties were burnt and cold Never again Costa

I was delivered the wrong item sending me something I do not eat, and I didn’t realise this until I had eaten into it. Tried to call to fix this but no answer. I will now have to physically go to the store and fix this which defeats the purpose of ordering food to my home.

Excellent. Arrived quickly and all correct

My coffee was missing the syrup that I paid extra for!

Waited AGES (55mins) and food came cold and inedible absolutely ridiculous and I shall be complaining and taking this further

they send the wrong order they 😡

I clearly did not get a large cappuccino it is more like a small flat white in a large cup 😢

I only received part of my order and had absolutely no help sorting it out. Really disappointed and won’t be using Costa Coffee delivery from Northwood again. Still awaiting my refund. Even more disappointed as it’s Father’s Day and it was a family treat.

Received a plain tomato sandwich instead of the panini I ordered. I assume the item was unavailable - would have appreciate a phone call as I really don’t like their sandwiches.

The first order didn't turn up. The second order turned up but was wrong and the coffee had been spilt so there was no drink.

I understand at these currant times that toilets are closed, I explained to the lady behind the counter that I’m a cancer patient and have to drink two pints of water before therepy. After going to the toilet once at mount vernon, on my way home I needed to go again, I asked very politely and was rudely told..” no... I then asked again and was told “ they are closed” I even offered to clean the toilet afterwards... still got told they are closed.... I fully understand why but she was so rude... no sorry or anything.... I wouldn’t normally ask but I was in quite a lot of pain...customer service truly isn’t her thing, I’ve been in customer service for 30 years.. I will never use Costa again....

There is restricted seating in this store and whilst it is not the owner's fault some people are so selfish they sit in the Costa store with their laptops and although they have finished their drinks they won't leave. I have visited on several occasions where tables are taken up by these laptop users and newcomers who want to sit inside have nowhere to sit. I think coffee shops should be able to leave notes on tables asking customers to vacate after an hour.

I got the best cortado I have had in uk so far! Lovely fast service but the coffee was done meticulously

This place had a fly infestation for much of 2019. They were all over the food and no one did anything about it. It was pretty grim. Thankfully they've now renovated the place and the infestation has gone, but the fact management allowed it to go on for so long shows a real lack of respect for the clientele. Apart from that, it's a basic Costa. You get what you pay for.

Visit this Costa once a week to study. Food and drinks are standard Costa but the staff are by far the best Costa staff in the country.

Costa is our regular drop off place not far from base. Normally walk down here only 15 minutes from work and it is very clean and busy all the time. Staff are very good here and prices are above normal. Great latte and italian muffin.

I visited my daughter and son in law staying in Northwood London. Every day we pass this Coffee shop on the corner. What an amazing surprise when I decided to have coffee here one day. Their Millionaires dreams are DEVINE and the service was not friendly at all but the coffee and the cake was above delicious

Our local and we buy coffee here every single day - sometimes 4 or more cups a day between my husband and I However often the coffee is very badly made and the staff don't take any pride with the exception of the manager who makes superbly consistent coffee - why can't his team do the same? I don't pay these prices to have what is essentially a warm milky coffee that I could make at home when I've ordered a proper latte. You can tell just by picking the cup up it's wrong. Dry Capp? Good luck getting that right consistently More annoyingly some of the baristas who make poor coffee at other times make it superbly so this just shows laziness in my opinion as you clearly know how to make it properly No surprise the poorest coffee gets made when the manager is not about. It doesn't matter if the store is busy or not - the quality and consistency should be the same at all times and often it's made badly when the store isn't busy - however sometimes we aren't aware until my husband returns home with the coffees Great shame as they are the only branded chain in northwood so maybe complacency has settled in Maybe I'll start offering them a percentage of the cost as payment based on what percentage of our drinks they actually get right - based on this weekends efforts I'd be drinking for free..... Another coffee down the drain. Just like yesterday..... Sort it out costa - I'm seriously considering buying a coffee machine at home I'm so fed up!

I have been to many Costa's, but I never sow friendly manager like Pioter, it's nice place but in the morning very busy. New staff needs more training, I believe the manager is going to give them properly training.

There seems to be a constant change of staff in this busy Costa. Sadly they do not get the training that I am sure the Costa organisation would expect. I don't think I am being difficult in asking for a 'dry' cappuccino. Other coffee shops manage perfectly well but in Northwood sometimes it is fine but generally they don't know what it means and I end up with too much milk and scum on the top. The staff are friendly enough they just don't give a good experience.

I have only been to this Costas twice before and, as always, whatever Costas it is I always have issues logging onto the Internet. This time, after I bought my coffee etc and was seated, it was only then that I realised I had to get a code from the cashier. Annoying. However I still couldn't get on properly for 10 minutes. That was 15 minutes total. Before I left I went to the toilet. There were two toilets with keypads that looked closed so I went back to the cashier and asked if I need a code and was told that they don't work. Went back to the furthest one and I found it dirty. It just looked like it had not been cleaned. There was not handwash and no where to hang my coat or put anything else.

For some reason, it seems that they no longer bring hot food to the tables. I realised that I was supposed to go back to the counter to collect my food, when I heard them calling out. Disappointing. (Another customer told me she was equally disappointed, and she agreed with me it didn't use to be like this. Other branches are much more helpful and friendly - they actually serve their customers, with a smile too.)Also, the cutlery they gave me was badly damaged - practically bent in half. This shows a lack of care and attention.

I'm a regular here, always enjoyed. But this time, the coffe was horrible and the staff was very rude.

You get what you expect when you go to a Costa. This one in Northwood is popular and the staff are efficient.

The free wi-fi is limited to one-hour but you can extend by making another purchase. The pastry is great, as is the coffee. Similar to Starbuck's, they allow you to sit and work there for as long as you want

Coffee at Costas leaves you with no surprise. Always consistent. Most satisfying in a relaxed environment with a freshly baked croissant

Ok for a coffee Nothing special Staff ok Nice for the area where there is not much else Good working toilets

Service was fine, I had no complaints, but I did not expect to see flies hovering over the cakes and pastries! No hygiene at all! Staff seemed oblivious to the whole thing!

Went here for a drink, and was happy with the service. Decent service provided by the staff, fairly decent quality of drink, but not up to the expected standard at this Costa. Looking for an improved experience next time.

I have been here or 3 or 4 times in the past month. There are always flys on the cakes. I have mentioned it to the staff and they tell me that they are aware.

Unfortunately, as with most franchised high street coffee houses, the coffee can be very hit or miss. Today was a miss. The staff fell into the 'we need to serve as quickly as possible' mode when there was no queue or need to. Ordered a caramel mocha and the Coffee was bland, milk steamed poorly and overall taste was weak. I have had some really tasty drinks in here before ... Hopefully next time will be better

Always buzzing.Has a wide range of cafes and these are well brewed.Very central in Northwood.A good range of sandwiches and pastriesi

Unusually shaped coffee shop that is typical, run-of-the-(coffee)mill, Costa. Nothing makes it stand out.

Lovely atmosphere; friendly & courteous staff & Love all their drinks! Always made with Barista Passion! Would be good to see more healthy options at affordable prices e.g. salad bar - minus the bread sandwiches ;) they do lovely oat biscuits & a variety of cakes & treats

This is the best Costa ever, it is just down the road for me and me and my family meet up there for chats loads. The school coffee mornings are held there all in all great

Good location, next to the metro station Northwood. Was staying at a friend nearby so went every morning for breakfast. The almond croissant is good but the ristretto is not so good, better to take a cappuccino there.It was exactly the same as every other Costa I have visited no matter what the country or city

This is a place with a captured audience.In a a area of ladies who lunch etc.All roads lead to Costas.Yummy Mummys,retired military personnel,upper to middle class locals.How could it not be filled up everyday.Not a place for a intimate chat,noise wise.Lots of crying kids and people with nothing better to do.Drinks can be quite luke warm a bit like the service.Not a place I would want to meet for coffee.Price wise dont even go there on a budget.Try the Italian cafe further down the HightStreet at least you can hear yourself think there!!

like northwood and the coffe shops but not much to say is different from other costas . cosy intimate place close to station

Costa in Northwood is a standard Costa café which was extended a few years ago and has plenty of seating. I pleasant place to pop out for tea or to stop off for a break while shopping.