Creams in Hillingdon

The waffle and the ice creams , the whole thing tased like baby’s vomit for some reason! What a waste! I normally go to the southall brach which at least the food doesn’t taste bad but today Uxbridge, absolutely disgusting taste! They need to look into this

Ordered caramel apple crumble pie and it was delivered frozen and the custard freezing cold. Awful service, how can you serve customers in this way.

Rubbish! Portions have gone smaller not worth the money!

This is what i received when I ordered Vegan cookie dough with lotus biscoff and chocolate gelato for £13. Overly cooked cookie which doesnt look like one. Creams pls stop delivering your desserts, its not worth a single penny.

Brilliant service and great tasting deserts. Special thanks to shuvhan.

My favorite place is summer or winter everything is delicious a d I like the place even dining or take away. Thanks 💙

Ordered Belgian chocolate cake which was stale and so hard I requested a refund. Floors were dirty,cutlery was dirty, toilet floor was dirty and toilet badly stained, toilet seat was hanging off,seating “faux” leather was badly cracked and peeling

Food was cold. Hair was found in ice cream. One dish came 20 minutes later than the others. Poor customer service.

I ordered a cake and a Sundae through Uber Eat, and I received a cake that didn't look at all like the one in the picture, on top of that, the cake and the chocolate on the cake were burned, and also both cakes the one on the Sundae and the one that was burned look old and not eatable

The service is very poor and unprofessional we asked to change gelato flavour which is coming with waffle I used to change the flavour and they refused my request

I visited Creams today and requested nachos and waffle. Tragically alongside the jalapeños I found a plastic bottle cap inside the nachos. I revealed it to the staff however didn't actually receive any apology. They gave me free ice cream however it can't compensate for what happened with me. The hospitality and treatment wasn't sufficient. I'm truly disheartened with their services.

I ordered through Uber eats, when the items arrived I had a problem with the quality, some stuff was freezing cold(was meant to be hot) and the ice cream was all liquid. I rang the store as Uber eats told me it wasn’t their fault and was an issue with the store. The general manager was more than helpful, he invited me in and offered to remake everything fresh for us there for nothing, he asked if there was anything additional he could do to make our experience better. The customer service and care he provided was above and beyond. We have used creams many times before and always found it over whelming, as soon as I walked in I could tell there was a new manager! We will definitely return again, but will not use Uber eats! Thank you for this experience and turning something negative positive!!

We just been to creams yesterday.The place is very dirty. The floor , toilet, tables chairs are dirty. The staff are polite but they need to clean the place.

Very hardworking and welcoming staff, great service, good variety, and delicious desserts 🍨 ordered mango sorbet and fudge cake which was 10/10

Order 3 milk shake it is just cold milk test nothing first and last

Great service, appropriate portion sizes for what you pay, overall had a great time

Great place to have a treat and chill. The staff is amazing, we were greeted by Chiranjan with a smile and he made sure we got our order in a timely manner and made sure we were comfortable. However, I would like to highlight that they should get their AC fixed since these days seem to be hotter and the temperature inside the store is extremely hot, I think for food safety reason and even for the comfort and performance of the staff and customers these should be fixed

I ordered a banoffee crepe to takeaway and as I collected my order I asked the man who was serving if it was a banoffee crepe and he says no I said so it’s not order #201 (banoffee crepe) he said yes banoffee crepe is in there and then I took it home to find it was white chocolate cookie dough… terrible left my kids hungry and dissatisfied as this is not what i ordered ! also very poor hygiene standards.

Staff was very welcoming, great desserts. Rajni was very helpful taking our orders and accommodating our choices which slightly varied from the menu.

Best creams and I’ve been to a few all over London. The staff are super friendly! They always remember my order and are such a fun and lively bunch. Always polite and hospitable, and I love my absolute favourite desert of all time - apple crumble is amazing!

Fantastic service from Sree who really took time to explain everything to me.

Love the ice creams from Creams.. my favourites are coconut, banana and pistachio. 😋

Great scoop sizes, amazing flavour and great customer service :)

Free scoops on their 16th anniversary. Great tasting ice cream! Friendly service in spite of dealing with quite a queue.

Lovely ice cream, thank you Shree

Was served by Sri - great service!

Amazing ice cream and great atmosphere! Shree gave great customer service. Really made my day and my boyfriends birthday was so special thanks to him.

Sree brilliantly served my ice cream today. i was really content with the service today!

Lovely ice cream, friendly staff

So many amazing flavours to choose from !!

Srv best staff. Nice and friendly lovely ice cream

The ice cream was really awesome and the staff was so friendly…

Great service and amazing choices. I had 🍓 which was nICE

very good service and ice cream

Great service. Quick and loads of flavours

Comfortable place with the best quality desserts

The ice cream was the best and the pancakes were so good and delicious!

A very nice ice cream place for the summer. Had a party here and it was amazing. Well done

I love it here and it’s very good

The ice cream is excellent quality

Amazing ice creams and waffles!!

It's like my second-best happy place. Been coming for about five years and I enjoy myself every time.

Creams served lovely filling waffles I’d recommend to everyone

The Ferrero rocher sundae was really nice. Perfect for a hot day!

Has the best ice cream and friendly service—definitely worth a visit!

The place is good and they provide very good service!

Great service sree. I would recommend this place

Kiran delivered great customer service

Are hasd a blast nice heart … service I would recommend this place to have best time

Kiran delivered great customer service and was very helpful throughout :)

The staff was lovely and great service

Lovely staff, delicious ice cream! Can recommend!

Thanks Sree for a great customer service

Sree gave us good quality service

Sree The service was greatttt☺️

I love this place! The creams rocher (ice cream) was great!

The creams ice cream is delicious

Makes me always smile when I get ice cream, they are so lovely, go here if you want to be happy

Great service clean restaurant and great customer service

sree was amazing and showed amazing service

I really enjoyed the food and hospitality apart from that service was fab. The guy name Chiranjan made my date, and girlfriend really like the Oreo shake loved it

Vulgar desserts. Got burnt crepes that couldn't be cut by a knife and fork. Ice creams do not taste like they used to. Wife got a sundae which she regretted as to how tasteless it was. Melted ice creams on display that they're trying to sell to customers. This place is nothing like it used to be.

No hot Drinks, third occasion Ive attended in 3 months my wife likes sugar I prefer a tea. Tea/coffee machine not working very poor effort Creams. If you want unhealthy snacks everything is working wonder why there’s a obesity pandemic.

Meant to be a warm waffle,stone cold.had to microwave my waffle meal not happy an it cost me £15

Absolutely awful! Came at 9pm at night, I ordered an Oreo milkshake and a kinder bueno milkshake. They asked if I wanted white or milk chocolate bueno, I said milk chocolate yet I saw them make a white chocolate bueno milkshake. Second of all, they packaged the order, and last minute decided to pour the oreo milkshake into another cup, half of my cup was whipped cream… I barely had a milkshake. Absolutely disgraceful. Would not come here again. They stapled the bag so I wouldn’t see this as well. Disgusting !!!

It's by far one of the worst places I have been to, what ice-cream place don't have cones for ice-cream, we have ordered one scope of ice-cream, it took about 15 mins, never again!

Love this place!! They have vegan options which is amazing. Monica was our waitress, super attentive and quick. Best Creams store I’ve been to

Nothing special, better going Baskin and Robins, they have nice ice cream and brownies. Their ingredients are better. Also only one toilet for such a large place.

This is always our favourite place for desserts. Plenty of seating area and menu options. We actually love all their desserts choices 🥳 You can go late, it’s not difficult to find a parking if you’re driving. Alternatively it’s well connected by bus and train. It’s very close to Uxbridge city centre. Staffs are friendly and quick service feels great. They have other branches, but this is our favourite. It’s a must go place if you love desserts and if you don’t, you may after try once here✌️

Would like to Chiranjan was excellent today very kind to our young child who had picked the wrong ice cream! Thank you we will be back again soon!

The Cafe is located in side of the Uxbridge where it's not visible to all pedestrians. However, the atmosphere is very nice and coffee is delicious. The staff are friendly too. Please follow me on Instagram to see my photoshoots at @fsadeghi_photography

Excellent, great customer service

Used to love going here with my family not no more Staff were welcoming and friendly but hygiene was disgusting the hygiene of the staff was appalling I don’t mean to sound nasty or disrespectful but the Oder coming from the staff was absolutely horrible when our food came the plates were dirty the floor was dirty cutlery dirty and staff were in and out of the toilets not even washing there hands I would never go again hygiene needs to seriously improve and so does the hygiene of the staff would not recommend

everytime i come here they always get my order wrong and idk what to do and when I ask they always say there’s nothing they can do CHANGE IT

Came here for my daughters birthday cake after our meal and the service has been so amazing. They made her feel happy and special

Seriously Creams need to sort out this branch, the hygiene, missing items, wrong orders, and just people who don't know what they're doing

Usually order take out via Uber eats and they can never get the order right. Cheesy nachos are a hit in our house. Made a few orders over the last few months and the nachos either come with a dollop or cheese, a share box ordered but arrived as a normal size, order extra cheese and it’s inedible and absolutely smothered or no cheese present I’ve only ever received salsa dip with one of my orders. Won’t return.

Very bad service, you preorder for pickup arrived on time, the food is not made, they start making it, stopping it to make another order for someone who arrived after you and didn't pre-order.

AMAZING SHOP WILL DEFFO COME AGAIN. I love the vibe of the shop and the music is great. Such a clean shop and very hygienic. The prices are very reasonable and overall it’s a great place to hang out and chill

Heheh love the vibes. Songs 🔥🔥 fun place to hang out with friends.

Had a great scoop day I am really proud of this business

Shocking service, dirty cutlery, wrong items delivered to table, mismatched delivery of items, left one person with no desert for 5 minutes, shan't be returning anytime soon that's for sure! I'll be buying all the family their own tub of haagen daaz or Ben and Jerry's for a third of the price!!

Great customer service from Namrata. Very helpful and accommodating to my self and the family for my sons birthday. Would definitely visit again and recommend to friends and family.

Best service from Namrata. She advance us about our order. We loved the food and the icecream..I recommend this shop..thanks again for your help sweet host 🤗 and see you soon..

Unprofesional stuff, they will not understand your order, dirty shop, i will NOT recommend this shop.

Life is too short not to experience Creams I visited ‘Creams in Uxbridge’ for the 1st time yesterday evening (21/09/2023) with a group of female friends. Oh my, I was pleasantly surprised at the wonderful feast that awaited me. And as I write this review, I am reliving the yummy, scrumptious tantalising, mouthwatering food and drinks that my friends and I had at ‘Creams’. All made possible by the delightful Anna, the Manager at Creams, who reserved a semi-circular table for us, so we could all sit together. I had the Mexican nachos with cheese and jalapeños; as well as strawberry milkshake - yummy. My friends had different sorts of waffles with different mouthwatering, tantalising toppings; and chicken bites. The food was so good that we forgot to take photos before we ate. Too late! Look clean plates 😊

I went to Creams with my friends recently and the service we received from everyone, especially the manager was amazing!! Looking forward to our next visit soon!

Anna was great as always she never lets us down wen ever we go in she makes sure everything is 💯 thank you Anna u r amazing

I visited ‘Creams in Uxbridge’ for the 1st time yesterday evening (21/09/2023) with a group of female friends. Oh my, I was pleasantly surprised at the wonderful feast that awaited me. And as I write this review, I am reliving the yummy, scrumptious tantalising, mouthwatering food and drinks that my friends and I had at ‘Creams’. All made possible by the delightful Anna, the Manager at Creams, who reserved a semi-circular table for us, so we could all sit together.

Hannah was such great help and was amazing at her help

Amazing staff amazing service overall

Lovely service today from Anna! Would recommend creams in Uxbridge to everyone 😁😁😁

Anna made the experience soooo amazing will deffo come back. Need more staff like her

I really enjoyed my time here, both the food and staff were great!

The desserts here are amazing and the customer service we received was just as good.

Lovely shakes and waffles in the area Must try!!

Eggy raw waffle. I politely complained and asked if I could change it for something else (the item I wanted to change it for was even cheaper than I what I paid for by £3), staff tried to argue with me and say that ‘no one else complained’, as if that means anything. If anything , nobody else complained because they were probably scared the aggressive staff were going to spit in their food. All of them need customer training. After 5 mins of back and forth they decided to just remake my waffle. Eggy again and raw tasting so I just ate the crusty top off (please see below :) )

Amazing customer service by the staff especially the manager. Very welcoming and lovely! Worth a visit!!

Very nice customer service and veryy friendly staff members made experience really pleasant especially Ana she was the best!

Excellent service, excellent food. Highly recommend. Our hostess Zargul was awesome.