Costa Coffee in Chichester

The reason I am not marking this as a 1* review is simply for the service received by the girl working Saturday 14th September about 16:00. She was on her own but was really friendly. The store however, had a horrible musty smell and there were so many flies behind the desk (see photo for 2 on the menu). From the outside the store needs a repaint, it looks so old and totally un inviting. Sat outside, tables were full of cups and cans so had to clear it ourselves. Feel sorry for the staff.

Going to get my usual coffee in the morning. However this rude, ignorant uneducated women served me. Apparently 17 year olds cannot drink caffeine, which me and my friends have never experienced before.If this is the case make it known as lots of people my age go Costa to have a coffee. Fortunately, she gave me the coffee. Furthermore, her customer service was not engaging.

Go upstairs! There is a lovely view of the cathedral and plenty of space. Hopefully they will have a licence soon to put tables on the pavement - come on council! 🙂

Possibly didn't expect to be this busy as the other shop was closed due to unforeseen circumstances and this may have had an impact on west streets performance. My salted caramel frappe had the wrong syrup, far too blended and too runny, and not icy at all 😞 Nice view though 👍

Amazing place to get a coffee, The stuff we're very helpful and quick and made my drink very tasty, if ur in chichester and need a coffee or a cold one this is the place to come

I did a click and collect and got CHARGED for the sauce that was meant to be included with my hot sandwich. I also order a vanilla iced latte and they have it to me without the vanilla syrup! The service is awful and the staff member Joanne is rude. On a different note Mel in there is lovely and I have never had any issues with my order when she has served me, she is the only reason I will still go into this costa. Her customer service is great and she always serves with a smile

Lovely little costa, outdoor seating in front of the cathedral as well as space indoors and upstairs. Usual good standard of coffee but exemplary staff who went above and beyond to help a customer regain a lost item. The staff were friendly, patient, calm, and determined to succeed, managing to problem solve while still keeping everything running smoothly for other customers. Really wonderful attitudes and professionalism.

Very nice atmosphere and service. Have nice view of the Cathedral from the windows as well! A great place for a quick bite or to study/work Etc. Food was nice and the coffee was great! Recommended!

The friendliest coffee shop staff I've ever experienced, was served by the barista Jelena who was very friendly and helpful. Nice to have great service.

Ordered a iced whipped choco latte and got some weird mix with absolutely no coffee in, a blonde lady made my drink and it was definitely not worth the money. I paid £3.80 and got a cup of milk with some chocolate... though there are other lovely staff, one young girl who mentioned turning 18 having a great chat with me :)

Always a warm welcome here. Professional barristers and delicious coffee & treats! Thank you. Always relaxed atmosphere and upstairs window tables have a lovely view of the Cathedral and Bell Tower.

Small man with dark and grey hair and glasses is rude and needs the sack! Tall man with glasses 10/10 customer service maybe the small know it all should take some advice from him, honestly made my blood boil the way his attuitude is and how he spoke to myself and other customers Costa should be ashamed to have an employee like that! Good riddance to the man won’t be returning!

Terrible flat white coffees. Must be cutting back on coffee in hard times. Tasted like hot milk. Had normal and oat milk flat whites. Both awful. Tried here as other Costa awful too.

Small ground floor and only a few outside tables. Toilets and additional seating upstairs. As downstairs and outside was fully occupied the barista offered to carry my tray upstairs for me (after checking that I could manage the stairs). Great customer service. Thoroughly enjoyed my visit and was thanked for going there. I'd also been greeted with a cheery good morning as I entered.

Friendly staff, efficient with clean tables. Nice view of the world outside. Enjoyed my skinny Cap with a bakewell slice. Free wi fi. Charged me up for the day. Good range of coffees and cakes. Enjoy

After travelling all over Europe this Costa Probably serves one of the best coffees we have had in the UK. Well done to the staff.

Love Costa, friendly staff and lovely coffee as always.

Lots of space upstairs, relaxed atmosphere, friendly and helpful staff.

Always a reliable quality service and beverages.

Met a friend upstairs for coffee. It was warm, spacious, clean. Staff were friendly helpful. Lots of office multiple collections going on. Noticed a mini Panettoni £2, though Waitrose only £1.50 but cappuccino was excellent.

Great coffee, friendly efficient manager

Small dispensary downstairs, but the seating is upstairs in two rooms looking out onto the Cathedral. They will bring your order up to you though. The coffee was tasty and various cakes were available too.

Nice Coffee and friendly helpful staff

My favorite café. Every Sunday and not only I drink coffee there with my friends. The best coffee and very nice service. I love this place

I have mixed reviews about this specific Costa, I have been in there a few times and most times have had a good experience but there have been a few times where I have been in and experienced serious rudeness. Always the same specific man who is loud, is far from polite and I wouldn’t dare ask a question otherwise I’d be given a sour face and a very impolite reaction

We had a nice breakfast here. A gorgeous view of the cathedral to complement our nice little vegan bacon baps. I had a chai latte with almond milk and my sister in law absolutely loved her hot chocolate with cream. The staff were very friendly so we will return! :)

Coffee is good one star for that, not so clean place, cutlery very dirty, chatty staff behide the till could talk/gossip less and clean a bit more,empty cups staying long on the table after customer is gone

Friendly & cosy right in the heart of Chichester - opposite the cathedral. Excellent service.

Decent coffee with a view across to the Cathedral. Ideal for a quick cuppa.

The usual great coffee. Good, friendly service. Good Covid table separation and rule following by staff. Felt safe.

Right in front of the cathedral. Has seats upstairs

Lovely.. cracking view of the Cathedral

Friendly staff , clean, covid19 restrictions in place. Fresh delish coffee

Wonderful staff, great atmosphere and following government guidelines xx

Staff are friendly and happy to help with answer any questions you have

Take away on at present but efficient friendly service

We go to Costas regularly. This one on the day was managed by a Spanish or Portugese couple who were super efficient and extremely Covid aware. It was a pleasure to drink there.

Sat in to do some work away from home. The barista (I believe she's called Mata) has great energy and conversation. Absolute delight and I hope she's recognised for it. Seems like she's running the show with talking to customer about covid regs and ensure all shared surfaces are often wiped!

Love the staff, really friendly atmosphere, and of course the best hot chocolate and coffee ever!.

We were visiting Chichester on a autumn Friday, exploring the Cathedral and other places. Looking for a light sandwich lunch we popped into Costa. Social distancing rules have had their impact limiting the number of tables and, as it seems to be very popular, all the seating available was full, so we decided to take our lunch outside to a bench across the street which, given that it received sunshine, was fine. The number of customers who had requested food that needed to be finished off in some way meant that service was slow as staff were busy preparing the orders for people who had come in earlier. It also reflects the relatively lack of coffeeshops such as Costa in the busy main street of Chichester, with one of its competitors being shuttered up. Friendly staff and a pleasant environment.

love a costa latte with soy milk and a muffin for a treat before work, friendly staff and nice view of the cathedral

Really nice and quiet place. The view was fantastic. Also, the coffee as well as the food was tasty and cheep. 💯 love this place.

Ordered an Uber Eats delivery this morning consisting of a latte for the misses, a blueberry muffin to share, and very reluctantly, a caramel latte for myself. I say reluctantly because what i really wanted was a gingerbread latte but its not an option via the Uber Eats app. When you need a gingerbread latte, you need a gingerbread latte, so i phoned up Costa to cancel the order as i was going to hop in my car and make my way down to costa drive through to live my dreams. Thankfully my boy at Costa (Dolphin & Anchor) hooked a brother up and changed my order before Uber picked it up. In summary, coffee and muffin on point, what a start to the day! Thanks!

Come here regularly for the view - not the customer service.

The guy behind the counter (David) was pleasant, helpful and a credit to Costa. Seb, however, was blunt, rude and apparently confused by the Covid rules... despite rules stating diners don't need masks, and the track n trace in order (slow wifi making it impossible to complete the form online for heavens sake!) Seb picked out our young female diner and confronted her for not wearing a mask on the way to the toilets (which turned out to be wet and dirty so she never used them in the end) yet he never did the same to all the others we saw wandering through unmasked. We asked if we could use a chair from the next table (unused due to social distancing) to put on the end of our table but he refused to let us, then gave us a stool to use in the exact same place we wanted to put the chair. All very odd.

I popped into Costa Chichester today to get a takeaway coffee and was put through the humiliating experience of being asked to leave. My crime? I said I couldn’t use the hand sanitiser as I suffer with contact dermatitis. The barista told me that she couldn’t risk me touching something that her other customers might touch. I pointed out that I didn’t need to touch anything, but said I was happy to leave if she didn’t want my custom. The fact that I was only ordering a take away coffee and would pay with a contactless card (hence would not be touching anything) did not seem to matter. She then asked me to leave so loudly that the other four customers in the shop all turned and stared! Very rude and humiliating. I didn’t raise my voice or argue at any point, but was treated like a leper (no offence to leper’s, its an idiom) They won’t be getting my custom again.

Wonderful Costa, right opposite the Cathedral and really friendly staff that always put a smile on my face!

New management in this branch - delightful, upbeat, happy people. 10/10.

Great service (as always!), the best of all Costa's in the area. Keep it up!

Really nice location, the upstairs looks over the cathedral. Staff are always friendly. Great place to relax and have a nice coffee.

Always the place I go when visiting Chi.

Often visit this chain and this is a good example of the best. Coffee was up to standard and the interior clean and comfortable. Free papers and WiFi as normal. Friendly staff. Situated right in the main shopping area.

The staff were very pleasant and helpful, the coffee was spot on and the small cafe was clean and the tables cleared, normally at a Costa there are cups and plates on tables which you need to remove yourself. A really nice, friendly vibe going on here.

Lovely view from the top deck of the cafe over the Cathedral and roof tops of the town. Barista was very helpful, full of character, quick and a credit to Costa Coffee.

Looks small but large seating area upstairs.

The best Costa in town, fantastic service.

Pleasent, Friendly staff, nice drinks, quiet atmosphere.

Usual standard Costa coffee, plus point with this cafe is that upstairs you get great views of Chichester cathedral

Lovely Costa coffee , with a fine view of the Cathedral, and 2 minutes from the busses.We were served by the Laughing Cavalier, or his double!I have allergies, and he was kindness itself, and checked the ingredients for me. Even though the cafe was fairly busy. So we returned there each evening, ! Loved the carrot and coriander soup!The last evening Wednesday, we arrived at 6.15 but unfortunately he wasn’t there, so not such a good reception, and seemed to be closing. So we made do with take away biscuits.But would certainly recommend, look for the Cavalier!

I never fail to walk out of this coffee shop smiling - the service from the wonderful lady (I'm so sorry I can't remember her name!) is always excellent and she remembers what I drink so I don't even have to order. Coffee is important but I continue going to this cafe because of her.

Stopped here on the way home. All seemed clean, great choice and staff were friendly.

Great coffee & danish. I was particularly impressed with the cheerful woman that served us, chatting to us as the coffee was prepared. What a lovely start to the day!

Excellent customer service and service with a smile and good small talk.

This, for us, is a regular coffee house to visit every time that we are in Chichester. In fact it is invariably the first port of call when we visit Chichester. There is nothing better that to order a flat white, or a latte, semi skimmed, or soya, grab a newspaper and relax. As ever, there is no pressure for you to leave once your coffee cup has emptied.There is a good mix of people who use the coffee house, from Chichester College students, families, business people, retirees and all sorts. It is situated in West Street, opposite the cathedral, open all day and pretty well every day, from 7:30am to 7:00pm. Sometimes, it may look busier than it actually is (in terms of getting a seat) as these days quite a lot of their business is ‘coffee and eats to go’. However, there is plenty of seating upstairs.The staff are welcoming and do a good job of keeping the tables cleared regularly and in a similar manner keep the loos clean, too (always a good indicator).The coffee is excellent and the quality is consistent and the coffee house provides a good place to meet.There is another branch of Costa Coffee in East Street that is all set on the ground floor, therefore, better suited for those with pushchairs and wheelchairs. They even have a few tables and chairs outside in East Street, where there is no motor traffic.Thanks for reading this and if you've found it helpful I'd appreciate a ‘thumbs up’ below.

I stop here time to time to pick up nice iced latte, now newly they have it with coconut milk, which is yummy...

Really lovely little Costa. Very friendly staff and a superb location directly opposite the cathedral. Well worth a visit.

Very likable friendly baristas, first floor has loads of seating, ideal for preparing for business discussions, clandestine meetings, romantic liaison, great view of the cathedral if you get a window seat.

I stop by time to time for nice dairy free ice latte, its always tasty and staff is friendly. i love recently added coconut milk.

Brought two hot chocolates, the staff were prompt and polite. Good customer service. This Costa cafe is nicely situated across from the cathedral. A large area upstairs. Would be ideal for a quick stop here before or after taking a tour of the cathedral.

Good place for a coffee with friends.

Excellent coffee, really friendly staff and a comfortable and relaxing atmosphere.

Friendly staff, fast service, plus the upstairs is a nice, cosy alternative to most coffee shops in Chichester - I popped by for an iced latte and it was exactly what I needed!

Smashing latte! It was a salted caramel thing highly recommended. 10/10 gotta love Costa. Real coffee! #mcwinning #f***kstarbucks #costaxmcdonaldscollab? Costa makes me hard because its so good

When ever i am in town then I make my way to here for my early first coffee ☕☕! Service is great always with a big smile 😃

Team were arguing not sure about what! Had to wait longer than I would expect but they did apologise. Coffee and cake both ok, nothing exceptional.

I stop by time to time for nice dairy free ice latte, its always tasty and staff is friendly. toilet need a bit more attention.

Nice staff. Makes all the difference.

Always a pleasure to visit, thanks

Good coffee, friendly staff, across the road from Chichester cathedral

Friendly staff, good service and a good supply of food and drink at all times. Very well positioned town centre location too, right next to the cathedral. Limited space, particularly downstairs, making the supply of eat-in facilities limited for less mobile folks, but a nice atmosphere for meeting with friends and having lunch or drink out.

I drink soya they make the excellant Latte. Not too keen on their fruit tea's.

Like all Costas I visit, the coffee and snacks are good, service good. However the toilets are disgusting. They smell, unclean floor, unkempt.

Sometimes the place is freezing. Must of the customers wearing coats. Bring your gloves!

My 2 friends and I visited this establishment on our weekly coffee sesh, to find that the cappuccino is mildly strong. We regret to imform you that it wasn't up to our standards. The end.

Quite small and was busy at times but great service and always good drinks.

We went in with 3 adults and 6 small kids. The staff were friendly, welcoming and accommodating. We got the kids hot chocolates which were only 55p! There is also a fantastic view of the cathedral.

Great coffee relaxed atmosphere friendly staff

The Chichester branch opposite the cathedral is very welcoming, with helpful staff and clean surroundings, the best Costa I've been in.

Great coffee what more can you say

Another great visit, A latte and Heated cheese sandwich and crisps all for just over £4. Good food. good location. Friendly staff.

Lovely people and awesome coffee range

Very friendly and helpful staff

Popped into the East Street branch for a quiet early morning latte. The service was exceptionally friendly and my latte was as equally as good.

Always good and to have a catch-up

Costa flat white is the best, and the coconut flat white is good too

Disappointed. Expecting to get a LARGE caramel latte over ice. Nope. Got a coffee tinted cup of milk in a tiny glass because they don't do LARGE anymore? OK... Plus how can I drink it slowly and take it away with me when it's not in a takeaway.

As regular weekly visits I can do nothing but recommend this cafe. The service is quick efficient and friendly. We are welcomed in every week and keep coming and coming. The drinks are perfectly blended and are always perfect to taste. Whether you go in for a quick takeaway coffee or come in and sit with a nice warm toastie and a hot drink. The drink selection is large and varied with plenty of cakes and pastries to go along. Cannot recommend enough.

I have to say this is my favourite coffee shop in Chichester. Good coffee, very friendly staff, nice view as right next to the cathedral.

I walked in placed an order of 2 different coffees got said coffees in quick time and they were correct....

Coffee was hot for a nice change, Costa coffee is normally warm.