Based on 373 opinions finded in 4 websites
Based on 373 opinions finded in 4 websites
Nº 521 in 792 in Bournemouth
Nº 108 of 149 Other cuisines in Bournemouth
Opinions
Too busy, to hot and too expensive. I don't drink coffee anymore. I never liked theirs either.
Marie Simpson . 2024-10-13
MORE AT Google
Costa Coffee, Costa Plenty. Ok the Coffee is pretty good, selection of pastries not so good. The service is poor, I felt quite bad interrupting the servers when they were on their phones.
bill macfarlane . 2024-08-10
MORE AT Google
Honestly don’t order from here the food was freezing and they didn’t make the caramel frappe
Zoe . 2024-08-02
MORE AT Just Eat
Wrong items delivered yet again
Janet . 2024-07-27
MORE AT Just Eat
Delivery driver stole my order and never delivered it.
Maggie . 2024-07-11
MORE AT Just Eat
Enjoyed a latte and bacon roll, friendly staff, excellent service.
D DINNIE . 2024-07-04
MORE AT Google
busy busy shop but staff cope well, shortage of bacon rolls
john fairclough . 2024-06-12
MORE AT Google
Lovely place. Even ran back to collect my bag as had forgotten it. It was still lying on my seat. Staff were so friendly. Excellent customer 👌
4ever Friends . 2024-05-30
MORE AT Google
Nice little cafe, friendly staff. Difficult to find space on busy Sunday mornings
Berlin Nadar . 2024-05-04
MORE AT Google
First time using just eat! Great service
Jennifer . 2024-04-10
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Staff are very efficient and friendly. The place is tired, outdated seats are all stained. The staff are admirable, as being in this particular location customers can be demanding. In particular philippa (pip), Rebecca and Beth all smiled and were courteous in dealing with some particularly difficult customers. Hats off to them. Always a great experience in this store, best in the area.
Nicky Blair . 2024-03-29
MORE AT Google
Nice generic Costa Coffee. Staff are friendly and helpful but they are a bit slow at cleaning the tables hence only 4 stars
Brian Higgins . 2024-03-20
MORE AT Google
Horrible Costa coffee. I have an overpriced green tea. Comfortable and warm
Steffan Davidson . 2024-02-28
MORE AT Google
We went in for a pit stop having shopped. Very busy and children running through the place. Couple of empty tables , stacked with dirty dishes. A member of staff cleared a table, we asked if she could wipe it pls, she said she would come back, she didn't. The disabled toilet was FILTHY , so dirty. I'm afraid we most definitely would not return.
Monica Watson . 2024-02-17
MORE AT Google
Food and drink good just as it should be. Delivery spot on.
Fiona . 2024-02-15
MORE AT Just Eat
Love a Costa coffee. Can be very busy inside and not a lot of room between tables. I just pick my time for visiting.
Caroline Barr . 2024-02-13
MORE AT Google
All of the drinks had no marking on them and we were unable to identify what drink was which because of the state of them in the packaging
Ava . 2023-12-23
MORE AT Just Eat
Order missing items - told the driver and he just said “that’s all they gave me”. There’s no contact details so can’t contact Costa and there’s only refund option on Just Eat! What if you actually want the food that’s missing? Are you expected to submit a new order and pay delivery all over again? Shocking service!
Danielle . 2023-12-22
MORE AT Just Eat
Great, no issuse apart from the fact that theres too many people sitting with empty cups for far to long, one person at a 4 person table, in my case i had and elderly lady with dementia, and bulk bags sat at a table for one ,because the 2 ignorant woman beside me sat with empty cups since we went in , we had food and hot drinks , and they still sat there ,totally ignorant this should not be allowed next time i think I'll ask people to move
Lindy Loo . 2023-10-13
MORE AT Google
I visit this store regularly. Lovely staff so friendly nice and clean. Great coffee
dawn maceachern . 2023-09-27
MORE AT Google
A regular haunt of mine. Great coffee and a wide choice of eats. Very pleasant staff and generally kept clean and tables cleared of used crockery. Can be very busy on a Friday.
William Eadie . 2023-09-26
MORE AT Google
The worst latte I have ever tasted,or lack of taste,when I pointed out it was more like hot milk the condescending server said that's what a latte is,milk and coffee, really!!? It was watered down coffee,no taste at all,a disgrace to call this coffee. Hope you got my note I left on the napkin.
Robert Speirs . 2023-09-10
MORE AT Google
A busy but spacious Costa, with lots of tables. Friendly staff.
J McGuire . 2023-09-01
MORE AT Google
The Mac and cheese tasted off. Had a very very strange taste to it.
Nabila . 2023-08-14
MORE AT Just Eat
Decent coffee and cakes selection 😋
Marie Fraser . 2023-07-16
MORE AT Google
Think they went to Columbia for the coffee beans, don’t get me wrong coffee was warm but delivery time was shocking
Michelle . 2023-07-07
MORE AT Just Eat
Good service and have recently improved overall cleanliness
John Crawford . 2023-05-06
MORE AT Google
Loved this shop. Due to an awful experience with staff I will never be back in this particular Costa. Greggs just across the mall.
Alan Oneill . 2023-04-08
MORE AT Google
Staff are not friendly at all - they serve you coffee like they are making a favour to you! Sad face, lack of hospitality manners. Please change your attitude to better and you will be praised for it!
Sohail azeemi . 2023-03-15
MORE AT Google
Great Costa Coffee, very family friendly and spacious , staff second to none and hygiene very good.
Grant Rennie . 2023-02-03
MORE AT Google
Cumfy seating, friendly staff and as always lovely coffee and cake!
Yvonne Baikie . 2023-01-06
MORE AT Google
The pastries I ordered weren’t fresh at all. Very disappointing considering the price individually these are.
PRINCESS . 2023-01-05
MORE AT Just Eat
Excellent mince pies and cheese and ham toasties !
Graham Eglinton . 2022-12-19
MORE AT Google
Was very busy at 4.30pm on a Thursday evening, with only 3 staff on, so queued for over 10 minutes. Then we had to sit at a dirty table which we cleared ourselves. I wont be back.
Fiona DM . 2022-12-10
MORE AT Google
Lovely sized costa inside the mall. Great for a social visit or a cuppa while doing shopping. Lots of seats and a few wee seats upstairs. Buzzing cafe Many dairy alternatives Gluten free individual tray bakes MnS Gluten free sandwiches
Christine Lewis . 2022-12-03
MORE AT Google
The cheese in my british ham and cheese toastie tasted horrible, nothing like the normal one does, im concerned the dmall bit is ate is out of date.
Kira . 2022-11-26
MORE AT Just Eat
Coffee - half full! Packaged poorly and given a gluten free treat instead of the bakery I originally ordered.
Laura . 2022-10-29
MORE AT Just Eat
Given a small coffee on delivery + no cream on the top of the frappe, packaged poorly! Rubbish service
Laura . 2022-10-07
MORE AT Just Eat
Wrong item delivered and Costa currently have no phone lines! When eventually managed to speak with store no solution could be arranged, all a waste of customers time and money
Robyn . 2022-09-29
MORE AT Just Eat
Hi Costa, can you confirm that you think having only a single high chair is acceptable for a store of this size?
Neil Scott . 2022-09-21
MORE AT Google
Good service good choice of food and very good coffee
Katrina Dahlstrom . 2022-09-01
MORE AT Google
Nice clean. Polite staff. Easy parking
Humair Zakeria . 2022-08-15
MORE AT Google
Good to be back after more than two years of Covid.
nemo nihil . 2022-08-01
MORE AT Google
I was delivered a regular latte instead of large as ordered
Stewart . 2022-07-23
MORE AT Just Eat
Lovely cup of coffee at Costa today.
Robert Wilson . 2022-07-21
MORE AT Google
Great coffee and very tasty toast
Evelyn Mcleod . 2022-06-28
MORE AT Google
Usual good standard of coffee. Unfortunately if you are sitting in you have to wait in slow moving queues of take away customers. Discouraging.
Les . 2022-06-25
MORE AT Google
Weekend treat breakfast, tasty, hot and right on time, thanks
Fiona . 2022-06-18
MORE AT Just Eat
Never had a problem before, but when they delivered the bag it was dripping wet so all the drinks fell. Floor is stained and we have no drinks. No way to call just eat or contact costa. Incredibly disappointed.
Mareem . 2022-06-13
MORE AT Just Eat
A great selection of food including M&S sandwich products . My wife and I had coffees and biscuits which we enjoyed. The staff in the Avenue were were pleasant and helpful as always.
David Egdoll . 2022-05-31
MORE AT Google
When some items were unavailable the staff took the initiative to replace them like-for-like along with a very nice note to explain (after trying to get in touch via telephone)- excellent customer service!
Lucy . 2022-05-31
MORE AT Just Eat
Lid not on properly. Coffee spilt over food
Anita . 2022-05-25
MORE AT Just Eat
Great service and very courteous driver
Nikolas . 2022-04-24
MORE AT Just Eat
Food didn’t come until an hour after jt was ordered
Olivia . 2022-04-21
MORE AT Just Eat
Missing half the order, can't get through to call them
Cieran . 2022-04-09
MORE AT Just Eat
Forgot the lemons drizzle cake
Molly . 2022-04-01
MORE AT Just Eat
When ordering a drink with Almond milk, staff took the time to ensure that no other ingredients would be problematic, or cause a potential allergic reaction. Great service.
Scott Kennedy . 2022-03-28
MORE AT Google
Standard fare. Like 100 others.
Steve Male . 2022-03-28
MORE AT Google
Food was ruined at delivery. The delivery wasn’t handled well
David . 2022-03-27
MORE AT Just Eat
This place often is in shambles on a Friday morning either with new staff unable to deal with orders . This morning there was a huge queue with the billing machine not working. It’s become a joke especially for those customers that are in a rush. The rolls across at butchers or Greggs aren’t that bad for those that can’t afford to wait at long queues at this Costa outlet
Suhas Mitra . 2022-03-18
MORE AT Google
Hi. My daughter and I were in today and she fainted and needed an ambulance called. She is 25 weeks pregnant. The staff and customers were all so helpful and the staff went above and beyond to help us. She is in the hospital now with her partner. Baby is fine and she is recieving medical care. Thankyou so, so much to everyone.
Kathryn McElwee . 2022-03-15
MORE AT Google
Stopped in for a coffee and toastie, both lovely, relaxing atmosphere so will be back
Charis Carroll Brownlie . 2022-02-26
MORE AT Google
Hot chocolate didn’t taste like it usually does
Olivia . 2022-02-24
MORE AT Just Eat
Lovely staff and good service consistently. I am a very regular customer and always a pleasure to come in thought i would write a review as during tough times it’s difficult for everyone
Stuart C . 2022-02-08
MORE AT TripAdvisor
My posh shopping coffee shop. Ah Costa
jack head . 2022-01-29
MORE AT Google
I specified a medium hot chocolate extra extra choclatey. I received a large hot chocolate which is definitely not extra choclatey. Extremely disappointed
Sarah . 2022-01-28
MORE AT Just Eat
Always enjoy meeting friends or going solo
Lynda Chisholm nee Anderson . 2022-01-06
MORE AT Google
No fault of the restaurant but the bacon inside the baps was inedible. Basically uncooked, translucent fat.
Gary . 2022-01-02
MORE AT Just Eat
Efficent and friendly as always although a bit pricey
Robert Lindsay . 2021-11-24
MORE AT Google
Asked for no chocolate sprinkles but it came with them and didn’t get my right order
Abby . 2021-11-23
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Poor service today and bad coffee.
Lynne Gani . 2021-11-22
MORE AT Google
Waterd down coffee served to me when i told staff they where ignorant to me and tryed to charge me more i wont ever shop here again
donald maclellan . 2021-11-20
MORE AT Google
Macaroni was nice but the toastie was more like Luke warm bread wasn’t enjoyable
Hannah . 2021-11-18
MORE AT Just Eat
I visit this shop every day and the toilets are a disgrace. I have reported this to the staff on numerous occasions but nothing seems to be done.
John Shand . 2021-11-11
MORE AT Google
Great service and very good coffee.
Brian Cooper . 2021-11-09
MORE AT Google
Marked down for delay in clearing & cleaning tables - despite availability of Staff
Barbara-Jane Fraser . 2021-11-02
MORE AT Google
Not enough comfy chairs; good coffee though
John Gray . 2021-11-02
MORE AT Google
I asked for the hot chocolate to be made extra choclatey and it isn’t. I’m really disappointed as it is usually made as I ordered it from the meat s branch
Sarah . 2021-11-01
MORE AT Just Eat
great experience, loved my ruby hot chocolate. the millionaire chocolate was great too.
Haziq . 2021-10-17
MORE AT Just Eat
Great bacon rolls, special service for grandchild with nut allergy
Sally Davies . 2021-10-16
MORE AT Google
The bag burst and coffee spilled. The bags are stupid to put the coffee in.!!!!!
Les . 2021-10-10
MORE AT Just Eat
Very busy place nice drinks although they could do with cleaning their tables more often before allowing more people in to sit.
Shauvvone Galbraith . 2021-10-01
MORE AT Google
Waited an hour after order was confirmed for the restaurant to cancel it
Natasha . 2021-09-18
MORE AT Just Eat
Missing food from order Bag was all ripped Drink damaged
Asma . 2021-09-09
MORE AT Just Eat
Covid compliant, not too busy to enjoy a lunch and chat. Nice choice of food, drinks and most important cakes!
Hollie K . 2021-08-27
MORE AT Google
Sarah and her team make it a pleasant experience. Love their coffees
John Brown . 2021-07-10
MORE AT Google
Staff sometimes too busy on mobiles or chatting to pay attention to making good coffee, got large cappuccino, never in its life was it a cappuccino, full to the brim, no froth, milky week tasteless latte. Won't be back this is not the first time the coffee has been sub par. Dodge if you like good coffee.
Joe Green . 2021-07-05
MORE AT Google
Was given the wrong order in the delivery. The iced drink I did receive, the cream was melted on top and the milk had started to separate in the drink. The brownie that came in the order too was squished.
Thomas . 2021-06-30
MORE AT Just Eat
Great coffee and snacks relaxing atmosphere for meeting up with friends or just on your own with a good book or your tab.
Lynda Chisholm nee Anderson . 2021-06-26
MORE AT Google
Lovely Lattes and a great choice of sandwiches and panini and lovely cakes very enjoyable.
Catherine Morrison . 2021-06-18
MORE AT Google
It's Costa. Coffee is fine, staff are friendly, mostly, Covid and social distancing is in place and clearly signed. It's not distinctive or interesting but it does what it does well
KEN MCKINLAY . 2021-06-07
MORE AT Google
delivered on time, delivery driver pleasant. food was still piping hot and iced drink perfect. Would defo order again, thanks costa x
Melissa . 2021-05-23
MORE AT Just Eat
Fantastic coffee and food, arrives on time and nice and hot
Katy . 2021-05-19
MORE AT Just Eat
Great food and coffee - as always! Just so happy they now deliver!!
Charlene . 2021-05-18
MORE AT Just Eat
Good coffee and cakes. Staff helpful and pleasant.
James Hay . 2020-12-31
MORE AT Google
Filthy! There is plenty of time to clean the CD carpets the chairs and educate the language you address to th ed customers. Takeaway cups filled to the top...a matter of safety! ...althdough we asked to NOT follow the cups but give us stronger coffee by filling the cup to the half...no attention given...2 people in an empty place and cannot get ONE order right. Toastie was good!
BEATRICE NICHOLAS . 2020-12-30
MORE AT Google
Friendly staff. A bit of local stability in an uncertain 2020.
Jonathan Price . 2020-12-27
MORE AT Google
Blnt great staff served quickly coffe great
Patrick Healy . 2020-11-30
MORE AT Google
Great shop, really pleasant staff
david francis . 2020-11-26
MORE AT Google
Not a happy visit. Staff not on the ball regarding current pandemic Overcrowded 🤔🤔
Richard Alan Rice . 2020-10-31
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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121 Opinions
Went in this afternoon. Had an amazing coffee but couldn’t but help feel like they were understaffed today. They were all rushing around working as hard as they could, but definitely could do with an Extra pair of hands. However, will not fault the quality of the coffee as it was amazing as normal. Don’t know if it’s an issue with lack of employees available or if that’s all they could put on at once but I felt as thought the level of service dropped due to this.
127 Opinions
We've been meeting up monthly there for a good few months for something to eat. It's got a good menu and the food is. OK Recently we've come across a middle aged bloke working there who is rude and sarcastic so we'll find somewhere else in Charminster to meet up.
4 Opinions
The staff were very rude and the building was unsafe and can cause you injuries. I went to the toilet to wash my hands and accidentally hit the top of my head on the door frame when leaving the bathroom (which was too low, despite me only being 5'11"). After I explained to whoever was in charge that I hit my head on the door frame in the toilet, she said that I should "use my eyes" and that there was writing on the other door frames (but not the one I hit my head on) and that I should look where I am going in the future like "normal people". I tried to explain that all that was needed was some padding or something colourful to stop people hitting their heads but she wasn't interested in my recommendations and was extremely rude and disrespectful, insisting that the writing she had was enough warning, and that it was my own fault I was injured. Not only was I left with a severe headache but was also treated so rudely and disrespectfully by a member of staff I'm never going back here again and recommend everyone else avoid this place also.
4 Opinions
Unfortunately we did not see the sign that said take a seat and someone would be with you shortly. We asked the girl behind the counter for a coffee and a tea, she took the order and we showed her where we would be sitting, informing us she would come over and take the order. Another man came in went straight to the counter and ordered food and drink and went and sat down. So my husband went up to the counter and asked for a bacon and sausage sandwich to be told .... "I can't do everything at once, I'm making you coffee and tea" and threw her hands up in the air. She was so rude, I could not believe she spoke to a customer that way. I work in customer service and I would have been sacked for speaking to a customer that way on the spot. It was not busy and she was certainly not run off her feet. Lesson in customer service 1 Hello how can I help you 2 Please take a seat and I will be with shortly 3 Go to table and take the order and smile!! and say "I will make your drinks and you food order will be with you shortly 4 Upsell - ask the customer if there is anything else I can help you with Positive .... the sandwich was lovely.
532 Opinions
Staff are good but it's more run down than the average Caffe Nero (other than perhaps the ones next to London tube stations). Lack of proper long tables for people remote working/meeting. It's one of those buildings where you lose 4G as soon as you walk in - but logging into "The Cloud", the connection is also very slow.