Costa Coffee in Bournemouth

Ordered Brie bacon and chilli jam panini and was given a panini with cheese and pesto ??

We were shopping in the Avenue for a certain christmas present, needed a good coffee fix, still no sugar free products for diabetics.

Too busy, to hot and too expensive. I don't drink coffee anymore. I never liked theirs either.

Costa Coffee, Costa Plenty. Ok the Coffee is pretty good, selection of pastries not so good. The service is poor, I felt quite bad interrupting the servers when they were on their phones.

Honestly don’t order from here the food was freezing and they didn’t make the caramel frappe

Wrong items delivered yet again

Delivery driver stole my order and never delivered it.

Enjoyed a latte and bacon roll, friendly staff, excellent service.

busy busy shop but staff cope well, shortage of bacon rolls

Lovely place. Even ran back to collect my bag as had forgotten it. It was still lying on my seat. Staff were so friendly. Excellent customer 👌

Nice little cafe, friendly staff. Difficult to find space on busy Sunday mornings

First time using just eat! Great service

Staff are very efficient and friendly. The place is tired, outdated seats are all stained. The staff are admirable, as being in this particular location customers can be demanding. In particular philippa (pip), Rebecca and Beth all smiled and were courteous in dealing with some particularly difficult customers. Hats off to them. Always a great experience in this store, best in the area.

Nice generic Costa Coffee. Staff are friendly and helpful but they are a bit slow at cleaning the tables hence only 4 stars

Horrible Costa coffee. I have an overpriced green tea. Comfortable and warm

We went in for a pit stop having shopped. Very busy and children running through the place. Couple of empty tables , stacked with dirty dishes. A member of staff cleared a table, we asked if she could wipe it pls, she said she would come back, she didn't. The disabled toilet was FILTHY , so dirty. I'm afraid we most definitely would not return.

Food and drink good just as it should be. Delivery spot on.

Love a Costa coffee. Can be very busy inside and not a lot of room between tables. I just pick my time for visiting.

All of the drinks had no marking on them and we were unable to identify what drink was which because of the state of them in the packaging

Order missing items - told the driver and he just said “that’s all they gave me”. There’s no contact details so can’t contact Costa and there’s only refund option on Just Eat! What if you actually want the food that’s missing? Are you expected to submit a new order and pay delivery all over again? Shocking service!

Great, no issuse apart from the fact that theres too many people sitting with empty cups for far to long, one person at a 4 person table, in my case i had and elderly lady with dementia, and bulk bags sat at a table for one ,because the 2 ignorant woman beside me sat with empty cups since we went in , we had food and hot drinks , and they still sat there ,totally ignorant this should not be allowed next time i think I'll ask people to move

I visit this store regularly. Lovely staff so friendly nice and clean. Great coffee

A regular haunt of mine. Great coffee and a wide choice of eats. Very pleasant staff and generally kept clean and tables cleared of used crockery. Can be very busy on a Friday.

The worst latte I have ever tasted,or lack of taste,when I pointed out it was more like hot milk the condescending server said that's what a latte is,milk and coffee, really!!? It was watered down coffee,no taste at all,a disgrace to call this coffee. Hope you got my note I left on the napkin.

A busy but spacious Costa, with lots of tables. Friendly staff.

The Mac and cheese tasted off. Had a very very strange taste to it.

Decent coffee and cakes selection 😋

Think they went to Columbia for the coffee beans, don’t get me wrong coffee was warm but delivery time was shocking

Good service and have recently improved overall cleanliness

Loved this shop. Due to an awful experience with staff I will never be back in this particular Costa. Greggs just across the mall.

Staff are not friendly at all - they serve you coffee like they are making a favour to you! Sad face, lack of hospitality manners. Please change your attitude to better and you will be praised for it!

Great Costa Coffee, very family friendly and spacious , staff second to none and hygiene very good.

Cumfy seating, friendly staff and as always lovely coffee and cake!

The pastries I ordered weren’t fresh at all. Very disappointing considering the price individually these are.

Excellent mince pies and cheese and ham toasties !

Was very busy at 4.30pm on a Thursday evening, with only 3 staff on, so queued for over 10 minutes. Then we had to sit at a dirty table which we cleared ourselves. I wont be back.

Lovely sized costa inside the mall. Great for a social visit or a cuppa while doing shopping. Lots of seats and a few wee seats upstairs. Buzzing cafe Many dairy alternatives Gluten free individual tray bakes MnS Gluten free sandwiches

The cheese in my british ham and cheese toastie tasted horrible, nothing like the normal one does, im concerned the dmall bit is ate is out of date.

Coffee - half full! Packaged poorly and given a gluten free treat instead of the bakery I originally ordered.

Given a small coffee on delivery + no cream on the top of the frappe, packaged poorly! Rubbish service

Wrong item delivered and Costa currently have no phone lines! When eventually managed to speak with store no solution could be arranged, all a waste of customers time and money

Hi Costa, can you confirm that you think having only a single high chair is acceptable for a store of this size?

Good service good choice of food and very good coffee

Nice clean. Polite staff. Easy parking

Good to be back after more than two years of Covid.

I was delivered a regular latte instead of large as ordered

Lovely cup of coffee at Costa today.

Great coffee and very tasty toast

Usual good standard of coffee. Unfortunately if you are sitting in you have to wait in slow moving queues of take away customers. Discouraging.

Weekend treat breakfast, tasty, hot and right on time, thanks

Never had a problem before, but when they delivered the bag it was dripping wet so all the drinks fell. Floor is stained and we have no drinks. No way to call just eat or contact costa. Incredibly disappointed.

A great selection of food including M&S sandwich products . My wife and I had coffees and biscuits which we enjoyed. The staff in the Avenue were were pleasant and helpful as always.

When some items were unavailable the staff took the initiative to replace them like-for-like along with a very nice note to explain (after trying to get in touch via telephone)- excellent customer service!

Lid not on properly. Coffee spilt over food

Great service and very courteous driver

Food didn’t come until an hour after jt was ordered

Missing half the order, can't get through to call them

Forgot the lemons drizzle cake

When ordering a drink with Almond milk, staff took the time to ensure that no other ingredients would be problematic, or cause a potential allergic reaction. Great service.

Standard fare. Like 100 others.

Food was ruined at delivery. The delivery wasn’t handled well

This place often is in shambles on a Friday morning either with new staff unable to deal with orders . This morning there was a huge queue with the billing machine not working. It’s become a joke especially for those customers that are in a rush. The rolls across at butchers or Greggs aren’t that bad for those that can’t afford to wait at long queues at this Costa outlet

Hi. My daughter and I were in today and she fainted and needed an ambulance called. She is 25 weeks pregnant. The staff and customers were all so helpful and the staff went above and beyond to help us. She is in the hospital now with her partner. Baby is fine and she is recieving medical care. Thankyou so, so much to everyone.

Stopped in for a coffee and toastie, both lovely, relaxing atmosphere so will be back

Hot chocolate didn’t taste like it usually does

Lovely staff and good service consistently. I am a very regular customer and always a pleasure to come in thought i would write a review as during tough times it’s difficult for everyone

My posh shopping coffee shop. Ah Costa

I specified a medium hot chocolate extra extra choclatey. I received a large hot chocolate which is definitely not extra choclatey. Extremely disappointed

Always enjoy meeting friends or going solo

No fault of the restaurant but the bacon inside the baps was inedible. Basically uncooked, translucent fat.

Efficent and friendly as always although a bit pricey

Asked for no chocolate sprinkles but it came with them and didn’t get my right order

Poor service today and bad coffee.

Waterd down coffee served to me when i told staff they where ignorant to me and tryed to charge me more i wont ever shop here again

Macaroni was nice but the toastie was more like Luke warm bread wasn’t enjoyable

I visit this shop every day and the toilets are a disgrace. I have reported this to the staff on numerous occasions but nothing seems to be done.

Great service and very good coffee.

Marked down for delay in clearing & cleaning tables - despite availability of Staff

Not enough comfy chairs; good coffee though

I asked for the hot chocolate to be made extra choclatey and it isn’t. I’m really disappointed as it is usually made as I ordered it from the meat s branch

great experience, loved my ruby hot chocolate. the millionaire chocolate was great too.

Great bacon rolls, special service for grandchild with nut allergy

The bag burst and coffee spilled. The bags are stupid to put the coffee in.!!!!!

Very busy place nice drinks although they could do with cleaning their tables more often before allowing more people in to sit.

Waited an hour after order was confirmed for the restaurant to cancel it

Missing food from order Bag was all ripped Drink damaged

Covid compliant, not too busy to enjoy a lunch and chat. Nice choice of food, drinks and most important cakes!

Sarah and her team make it a pleasant experience. Love their coffees

Staff sometimes too busy on mobiles or chatting to pay attention to making good coffee, got large cappuccino, never in its life was it a cappuccino, full to the brim, no froth, milky week tasteless latte. Won't be back this is not the first time the coffee has been sub par. Dodge if you like good coffee.

Was given the wrong order in the delivery. The iced drink I did receive, the cream was melted on top and the milk had started to separate in the drink. The brownie that came in the order too was squished.

Great coffee and snacks relaxing atmosphere for meeting up with friends or just on your own with a good book or your tab.

Lovely Lattes and a great choice of sandwiches and panini and lovely cakes very enjoyable.

It's Costa. Coffee is fine, staff are friendly, mostly, Covid and social distancing is in place and clearly signed. It's not distinctive or interesting but it does what it does well

delivered on time, delivery driver pleasant. food was still piping hot and iced drink perfect. Would defo order again, thanks costa x

Fantastic coffee and food, arrives on time and nice and hot

Great food and coffee - as always! Just so happy they now deliver!!

Good coffee and cakes. Staff helpful and pleasant.

Filthy! There is plenty of time to clean the CD carpets the chairs and educate the language you address to th ed customers. Takeaway cups filled to the top...a matter of safety! ...althdough we asked to NOT follow the cups but give us stronger coffee by filling the cup to the half...no attention given...2 people in an empty place and cannot get ONE order right. Toastie was good!

Friendly staff. A bit of local stability in an uncertain 2020.

Blnt great staff served quickly coffe great