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4.0

Based on 373 opinions finded in 4 websites

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Nº 521 in 792 in Bournemouth

Nº 108 of 149 Other cuisines in Bournemouth

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate

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Too busy, to hot and too expensive. I don't drink coffee anymore. I never liked theirs either.

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Marie Simpson . 2024-10-13

MORE AT Google

Costa Coffee, Costa Plenty. Ok the Coffee is pretty good, selection of pastries not so good. The service is poor, I felt quite bad interrupting the servers when they were on their phones.

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bill macfarlane . 2024-08-10

MORE AT Google

Honestly don’t order from here the food was freezing and they didn’t make the caramel frappe

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Zoe . 2024-08-02

MORE AT Just Eat

Wrong items delivered yet again

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Janet . 2024-07-27

MORE AT Just Eat

Delivery driver stole my order and never delivered it.

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Maggie . 2024-07-11

MORE AT Just Eat

Enjoyed a latte and bacon roll, friendly staff, excellent service.

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D DINNIE . 2024-07-04

MORE AT Google

busy busy shop but staff cope well, shortage of bacon rolls

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john fairclough . 2024-06-12

MORE AT Google

Lovely place. Even ran back to collect my bag as had forgotten it. It was still lying on my seat. Staff were so friendly. Excellent customer 👌

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4ever Friends . 2024-05-30

MORE AT Google

Nice little cafe, friendly staff. Difficult to find space on busy Sunday mornings

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Berlin Nadar . 2024-05-04

MORE AT Google

First time using just eat! Great service

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Jennifer . 2024-04-10

MORE AT Just Eat

Staff are very efficient and friendly. The place is tired, outdated seats are all stained. The staff are admirable, as being in this particular location customers can be demanding. In particular philippa (pip), Rebecca and Beth all smiled and were courteous in dealing with some particularly difficult customers. Hats off to them. Always a great experience in this store, best in the area.

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Nicky Blair . 2024-03-29

MORE AT Google

Nice generic Costa Coffee. Staff are friendly and helpful but they are a bit slow at cleaning the tables hence only 4 stars

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Brian Higgins . 2024-03-20

MORE AT Google

Horrible Costa coffee. I have an overpriced green tea. Comfortable and warm

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Steffan Davidson . 2024-02-28

MORE AT Google

We went in for a pit stop having shopped. Very busy and children running through the place. Couple of empty tables , stacked with dirty dishes. A member of staff cleared a table, we asked if she could wipe it pls, she said she would come back, she didn't. The disabled toilet was FILTHY , so dirty. I'm afraid we most definitely would not return.

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Monica Watson . 2024-02-17

MORE AT Google

Food and drink good just as it should be. Delivery spot on.

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Fiona . 2024-02-15

MORE AT Just Eat

Love a Costa coffee. Can be very busy inside and not a lot of room between tables. I just pick my time for visiting.

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Caroline Barr . 2024-02-13

MORE AT Google

All of the drinks had no marking on them and we were unable to identify what drink was which because of the state of them in the packaging

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Ava . 2023-12-23

MORE AT Just Eat

Order missing items - told the driver and he just said “that’s all they gave me”. There’s no contact details so can’t contact Costa and there’s only refund option on Just Eat! What if you actually want the food that’s missing? Are you expected to submit a new order and pay delivery all over again? Shocking service!

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Danielle . 2023-12-22

MORE AT Just Eat

Great, no issuse apart from the fact that theres too many people sitting with empty cups for far to long, one person at a 4 person table, in my case i had and elderly lady with dementia, and bulk bags sat at a table for one ,because the 2 ignorant woman beside me sat with empty cups since we went in , we had food and hot drinks , and they still sat there ,totally ignorant this should not be allowed next time i think I'll ask people to move

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Lindy Loo . 2023-10-13

MORE AT Google

I visit this store regularly. Lovely staff so friendly nice and clean. Great coffee

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dawn maceachern . 2023-09-27

MORE AT Google

A regular haunt of mine. Great coffee and a wide choice of eats. Very pleasant staff and generally kept clean and tables cleared of used crockery. Can be very busy on a Friday.

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William Eadie . 2023-09-26

MORE AT Google

The worst latte I have ever tasted,or lack of taste,when I pointed out it was more like hot milk the condescending server said that's what a latte is,milk and coffee, really!!? It was watered down coffee,no taste at all,a disgrace to call this coffee. Hope you got my note I left on the napkin.

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Robert Speirs . 2023-09-10

MORE AT Google

A busy but spacious Costa, with lots of tables. Friendly staff.

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J McGuire . 2023-09-01

MORE AT Google

The Mac and cheese tasted off. Had a very very strange taste to it.

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Nabila . 2023-08-14

MORE AT Just Eat

Decent coffee and cakes selection 😋

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Marie Fraser . 2023-07-16

MORE AT Google

Think they went to Columbia for the coffee beans, don’t get me wrong coffee was warm but delivery time was shocking

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Michelle . 2023-07-07

MORE AT Just Eat

Good service and have recently improved overall cleanliness

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John Crawford . 2023-05-06

MORE AT Google

Loved this shop. Due to an awful experience with staff I will never be back in this particular Costa. Greggs just across the mall.

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Alan Oneill . 2023-04-08

MORE AT Google

Staff are not friendly at all - they serve you coffee like they are making a favour to you! Sad face, lack of hospitality manners. Please change your attitude to better and you will be praised for it!

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Sohail azeemi . 2023-03-15

MORE AT Google

Great Costa Coffee, very family friendly and spacious , staff second to none and hygiene very good.

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Grant Rennie . 2023-02-03

MORE AT Google

Cumfy seating, friendly staff and as always lovely coffee and cake!

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Yvonne Baikie . 2023-01-06

MORE AT Google

The pastries I ordered weren’t fresh at all. Very disappointing considering the price individually these are.

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PRINCESS . 2023-01-05

MORE AT Just Eat

Excellent mince pies and cheese and ham toasties !

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Graham Eglinton . 2022-12-19

MORE AT Google

Was very busy at 4.30pm on a Thursday evening, with only 3 staff on, so queued for over 10 minutes. Then we had to sit at a dirty table which we cleared ourselves. I wont be back.

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Fiona DM . 2022-12-10

MORE AT Google

Lovely sized costa inside the mall. Great for a social visit or a cuppa while doing shopping. Lots of seats and a few wee seats upstairs. Buzzing cafe Many dairy alternatives Gluten free individual tray bakes MnS Gluten free sandwiches

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Christine Lewis . 2022-12-03

MORE AT Google

The cheese in my british ham and cheese toastie tasted horrible, nothing like the normal one does, im concerned the dmall bit is ate is out of date.

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Kira . 2022-11-26

MORE AT Just Eat

Coffee - half full! Packaged poorly and given a gluten free treat instead of the bakery I originally ordered.

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Laura . 2022-10-29

MORE AT Just Eat

Given a small coffee on delivery + no cream on the top of the frappe, packaged poorly! Rubbish service

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Laura . 2022-10-07

MORE AT Just Eat

Wrong item delivered and Costa currently have no phone lines! When eventually managed to speak with store no solution could be arranged, all a waste of customers time and money

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Robyn . 2022-09-29

MORE AT Just Eat

Hi Costa, can you confirm that you think having only a single high chair is acceptable for a store of this size?

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Neil Scott . 2022-09-21

MORE AT Google

Good service good choice of food and very good coffee

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Katrina Dahlstrom . 2022-09-01

MORE AT Google

Nice clean. Polite staff. Easy parking

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Humair Zakeria . 2022-08-15

MORE AT Google

Good to be back after more than two years of Covid.

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nemo nihil . 2022-08-01

MORE AT Google

I was delivered a regular latte instead of large as ordered

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Stewart . 2022-07-23

MORE AT Just Eat

Lovely cup of coffee at Costa today.

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Robert Wilson . 2022-07-21

MORE AT Google

Great coffee and very tasty toast

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Evelyn Mcleod . 2022-06-28

MORE AT Google

Usual good standard of coffee. Unfortunately if you are sitting in you have to wait in slow moving queues of take away customers. Discouraging.

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Les . 2022-06-25

MORE AT Google

Weekend treat breakfast, tasty, hot and right on time, thanks

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Fiona . 2022-06-18

MORE AT Just Eat

Never had a problem before, but when they delivered the bag it was dripping wet so all the drinks fell. Floor is stained and we have no drinks. No way to call just eat or contact costa. Incredibly disappointed.

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Mareem . 2022-06-13

MORE AT Just Eat

A great selection of food including M&S sandwich products . My wife and I had coffees and biscuits which we enjoyed. The staff in the Avenue were were pleasant and helpful as always.

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David Egdoll . 2022-05-31

MORE AT Google

When some items were unavailable the staff took the initiative to replace them like-for-like along with a very nice note to explain (after trying to get in touch via telephone)- excellent customer service!

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Lucy . 2022-05-31

MORE AT Just Eat

Lid not on properly. Coffee spilt over food

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Anita . 2022-05-25

MORE AT Just Eat

Great service and very courteous driver

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Nikolas . 2022-04-24

MORE AT Just Eat

Food didn’t come until an hour after jt was ordered

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Olivia . 2022-04-21

MORE AT Just Eat

Missing half the order, can't get through to call them

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Cieran . 2022-04-09

MORE AT Just Eat

Forgot the lemons drizzle cake

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Molly . 2022-04-01

MORE AT Just Eat

When ordering a drink with Almond milk, staff took the time to ensure that no other ingredients would be problematic, or cause a potential allergic reaction. Great service.

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Scott Kennedy . 2022-03-28

MORE AT Google

Standard fare. Like 100 others.

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Steve Male . 2022-03-28

MORE AT Google

Food was ruined at delivery. The delivery wasn’t handled well

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David . 2022-03-27

MORE AT Just Eat

This place often is in shambles on a Friday morning either with new staff unable to deal with orders . This morning there was a huge queue with the billing machine not working. It’s become a joke especially for those customers that are in a rush. The rolls across at butchers or Greggs aren’t that bad for those that can’t afford to wait at long queues at this Costa outlet

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Suhas Mitra . 2022-03-18

MORE AT Google

Hi. My daughter and I were in today and she fainted and needed an ambulance called. She is 25 weeks pregnant. The staff and customers were all so helpful and the staff went above and beyond to help us. She is in the hospital now with her partner. Baby is fine and she is recieving medical care. Thankyou so, so much to everyone.

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Kathryn McElwee . 2022-03-15

MORE AT Google

Stopped in for a coffee and toastie, both lovely, relaxing atmosphere so will be back

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Charis Carroll Brownlie . 2022-02-26

MORE AT Google

Hot chocolate didn’t taste like it usually does

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Olivia . 2022-02-24

MORE AT Just Eat

Lovely staff and good service consistently. I am a very regular customer and always a pleasure to come in thought i would write a review as during tough times it’s difficult for everyone

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Stuart C . 2022-02-08

MORE AT TripAdvisor

My posh shopping coffee shop. Ah Costa

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jack head . 2022-01-29

MORE AT Google

I specified a medium hot chocolate extra extra choclatey. I received a large hot chocolate which is definitely not extra choclatey. Extremely disappointed

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Sarah . 2022-01-28

MORE AT Just Eat

Always enjoy meeting friends or going solo

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Lynda Chisholm nee Anderson . 2022-01-06

MORE AT Google

No fault of the restaurant but the bacon inside the baps was inedible. Basically uncooked, translucent fat.

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Gary . 2022-01-02

MORE AT Just Eat

Efficent and friendly as always although a bit pricey

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Robert Lindsay . 2021-11-24

MORE AT Google

Asked for no chocolate sprinkles but it came with them and didn’t get my right order

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Abby . 2021-11-23

MORE AT Just Eat

Poor service today and bad coffee.

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Lynne Gani . 2021-11-22

MORE AT Google

Waterd down coffee served to me when i told staff they where ignorant to me and tryed to charge me more i wont ever shop here again

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donald maclellan . 2021-11-20

MORE AT Google

Macaroni was nice but the toastie was more like Luke warm bread wasn’t enjoyable

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Hannah . 2021-11-18

MORE AT Just Eat

I visit this shop every day and the toilets are a disgrace. I have reported this to the staff on numerous occasions but nothing seems to be done.

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John Shand . 2021-11-11

MORE AT Google

Great service and very good coffee.

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Brian Cooper . 2021-11-09

MORE AT Google

Marked down for delay in clearing & cleaning tables - despite availability of Staff

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Barbara-Jane Fraser . 2021-11-02

MORE AT Google

Not enough comfy chairs; good coffee though

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John Gray . 2021-11-02

MORE AT Google

I asked for the hot chocolate to be made extra choclatey and it isn’t. I’m really disappointed as it is usually made as I ordered it from the meat s branch

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Sarah . 2021-11-01

MORE AT Just Eat

great experience, loved my ruby hot chocolate. the millionaire chocolate was great too.

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Haziq . 2021-10-17

MORE AT Just Eat

Great bacon rolls, special service for grandchild with nut allergy

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Sally Davies . 2021-10-16

MORE AT Google

The bag burst and coffee spilled. The bags are stupid to put the coffee in.!!!!!

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Les . 2021-10-10

MORE AT Just Eat

Very busy place nice drinks although they could do with cleaning their tables more often before allowing more people in to sit.

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Shauvvone Galbraith . 2021-10-01

MORE AT Google

Waited an hour after order was confirmed for the restaurant to cancel it

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Natasha . 2021-09-18

MORE AT Just Eat

Missing food from order Bag was all ripped Drink damaged

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Asma . 2021-09-09

MORE AT Just Eat

Covid compliant, not too busy to enjoy a lunch and chat. Nice choice of food, drinks and most important cakes!

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Hollie K . 2021-08-27

MORE AT Google

Sarah and her team make it a pleasant experience. Love their coffees

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John Brown . 2021-07-10

MORE AT Google

Staff sometimes too busy on mobiles or chatting to pay attention to making good coffee, got large cappuccino, never in its life was it a cappuccino, full to the brim, no froth, milky week tasteless latte. Won't be back this is not the first time the coffee has been sub par. Dodge if you like good coffee.

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Joe Green . 2021-07-05

MORE AT Google

Was given the wrong order in the delivery. The iced drink I did receive, the cream was melted on top and the milk had started to separate in the drink. The brownie that came in the order too was squished.

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Thomas . 2021-06-30

MORE AT Just Eat

Great coffee and snacks relaxing atmosphere for meeting up with friends or just on your own with a good book or your tab.

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Lynda Chisholm nee Anderson . 2021-06-26

MORE AT Google

Lovely Lattes and a great choice of sandwiches and panini and lovely cakes very enjoyable.

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Catherine Morrison . 2021-06-18

MORE AT Google

It's Costa. Coffee is fine, staff are friendly, mostly, Covid and social distancing is in place and clearly signed. It's not distinctive or interesting but it does what it does well

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KEN MCKINLAY . 2021-06-07

MORE AT Google

delivered on time, delivery driver pleasant. food was still piping hot and iced drink perfect. Would defo order again, thanks costa x

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Melissa . 2021-05-23

MORE AT Just Eat

Fantastic coffee and food, arrives on time and nice and hot

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Katy . 2021-05-19

MORE AT Just Eat

Great food and coffee - as always! Just so happy they now deliver!!

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Charlene . 2021-05-18

MORE AT Just Eat

Good coffee and cakes. Staff helpful and pleasant.

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James Hay . 2020-12-31

MORE AT Google

Filthy! There is plenty of time to clean the CD carpets the chairs and educate the language you address to th ed customers. Takeaway cups filled to the top...a matter of safety! ...althdough we asked to NOT follow the cups but give us stronger coffee by filling the cup to the half...no attention given...2 people in an empty place and cannot get ONE order right. Toastie was good!

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BEATRICE NICHOLAS . 2020-12-30

MORE AT Google

Friendly staff. A bit of local stability in an uncertain 2020.

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Jonathan Price . 2020-12-27

MORE AT Google

Blnt great staff served quickly coffe great

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Patrick Healy . 2020-11-30

MORE AT Google

Great shop, really pleasant staff

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david francis . 2020-11-26

MORE AT Google

Not a happy visit. Staff not on the ball regarding current pandemic Overcrowded 🤔🤔

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Richard Alan Rice . 2020-10-31

MORE AT Google

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