Costa Coffee in Oxford

The Costa coffee establishment is good in itself with its range of coffees and food however in this particular one they do tend to change staff extremely often and therefore the staff are new and it takes them some time to learn how to make a good coffee. As of right now they have a good morning team that has been there a few weeks hopefully they stay because there coffees do improve daily.

Quite possibly worst Costa about, can’t make the “hot chocolate” hot when asked for extra hot, and always taste watery. Also the staff are rude and don’t give right amount of change and argue against you when you say you haven’t received right amount of change. All and all shocking !

I walked in with five members on shift, a few customers, and all the tables full of dirty dishes. One of the girls is standing behind the counter, chewing gum. It’s horrible. Served my coffee in a chipped coffee cup. The worst experience with Costa.

this place is a joke they cant even serve tap water to people and the food is out of date

Good location and pleasant atmosphere and usually quick service. Popularity sometimes means tables not cleaned as swiftly but that has improved recently!

Smells bad, frappe excellent. Expensive. Took a long time to make.

When you order tea in Costa Avoid!!

It was a cozy environment and delicious drinks

Few food items were missing.. had to wait too long

Nice shop and happy friendly staff

The staff is very friendly and even when it's busy they are quick and nice. Generally a good place to hang out except if you plan on using the toilet which is an absolute disaster, 3 stars just bc of that.

I couldn’t find my keys in time to get to the door but luckily the driver left this on the doorstep.

Absolutely brilliant drinks came piping hot everything well and driver was lovely and had alerted me when was a few mins away

Food and drinks as good as always, deliver was brilliant, thank you to my driver

Lots of space, but the food options are extremely limited. Would be nice to see a good selection of cakes.

Not satisfied with the chai latte. The take away cups are bigger and better than the dine in glass cups with no cinnamon inside. For eat in they put chai latte inside glass cup I feel the quantity is less just because lots of bubbles over it and it get cold so quickly. I finish my cup of tea in 1 mint. The berry croissant was delicious no doubt.

Not really wheelchair accessible. It's so packed that they could really do with moving to a larger location at this point.

Service, drinks, and food okay, however the state of the toilet was very poor. Of the two customer toilets one was unavailable and signed as "Out of Use"; and the other, dirty with an obvious blocked waste pipe judging by the level of water in the bowl. It was obvious the toilets were not cleaned as regularly as they should have been.

Staying in Oxford and love Costa coffee so discovered this place for my morning brew. Staff were friendly but took forever to make a dry cappuccino. Within moments all the foam had collapsed despite the efforts of both girls to get it right! Trying to find somewhere to sit was the worst part. First table was chaos as 2 kids just kept running round and round me, screaming for all they were worth, while their mums did nothing. So moved to a vacated table with armchairs. The arms were simply filthy (and I'm not that fussy!) but I didnt really want to touch them! And there was a slight smell of vomit lurking about. Not great! Decided to yry cafe Nero ax the st next time.

Denied me using my voucher for a treat at this place by one of the staff, i did explain but she still refused it. Then also served me a drink without the coffee in there probably thought I wouldn't notice.

Cozy, good coffee, great place to meet friends and chat.

The employees are very lazy, they don’t hear you and they make incorrect orders👎p

Was open conveniently 8am on a Sunday morning

All the lights flicker it drives me insane can’t have my coffee in peace because all the lights around me can’t figure out wether they want to be on or off. Otherwise a very regular Costa.

I ordered a Terry chocolate orange hot chocolate only to get a normal one with Terry orange chocolate bar wasn't happy 1 bit as didnt taste nice at all

Grubby ,opening hours changing all the time &staff not bothered.

Very rude staff. The store was closed at unexpected time (3pm at working day) but my online collect order has gone through. I arrived the store, saw it was closed and I just wanted to ask the staff cancel my order. But staff were pretending not seeing me for more than 10 mins! When one staff finally came to talk to me she was super rude said they are closed and they can't do anything and I can't claim my order back!

If I could give it 0 stars I would. On Monday 21st at 4:30 we arrived to pick up a to good to go bag between 4:00 and 4:45, which was what we were told. Online it says Costa is open till 7:00. We arrive to see a printed sheet of paper eating they are closed. We then showed we had something to collect and she was very rude. They decided to close early and did not act professionally at all. Would not go here again.

if I could give this place minus 5 starts I would. I was told to collect a too good to go back between 16:00 and 16:45 to only be greeted by the the rudest woman ever. I politely knocked on the door and tried to show the reasoning for me being there. They decided to close early and not go to published times on the website. I am a student and this was meant to last me a long time. I am very disappointed and will not be returning.

Consistent, easy stop for coffee - Americano with our M&S sandwiches. No problem from the cafe, strong internet!

Worm In My Bakewell Tart So I ordered a Bakewell Tart and I found a worm. Very unhygienic. It will be a while before I come here again. I've been vegetarian all my life and I almost ate it. Sickening how Costa could do this to me and more importantly to the poor worm in my Bakewell tart.

Enjoyed a range of toasties and sandwiches with my family. The only thing I would suggest to Costa Summertown is that they should stock children's sandwiches as I had to buy my 3 year old an adult size sandwich.

El local ha cambiado su localización, ahora se encuentra en la acera de enfrente. Siempre que vengo de visita a Oxford elijo este lugar. Personal amable, buenos dulces y sandwiches o bocadillos buenos y calentados al momento. Incluso llegamos a pedir mac&cheese para comer. Buenísimos.

Fast service, great coffee. 5 stars

Great staff, even during a busy period the team managed to stayed calm, train a new person and was friendly to the customers.

Great staff, Sofia and Isis. My cortado was wonderfull

Typical Costa Coffee with average coffee ☕ Actually they offer milk 🍶with some drops of coffee. It is a spacious place though, with a wide selections of snacks🍮, juices🥤 , toasts🥪, so convenient to have kids and keep them busy. Almost always very busy therefore tidyness and cleaning of tables is often an issue.

Fortunately, business hours have changed longer recently. I love this store that they have full of spring sunshine through the big window during the day time. The staffs are busy, but they work really hard and are kind. Thank you always.

Always a lovely place to sit and have a coffee, it’s a shame the opening hours have been reduced. Friendly staff, well made drinks, and clean tables, but a little busy, particularly in the afternoons. However the baristas are generally pretty fast so even in a relatively large queue you won’t be kept waiting long.

Good coffee at the end of our walk

Nice coffee and snacks, staff are polite especially the manager 👍🏻 I am very sorry to hear about nasser. My condolences

Starts to be crowded and very noisy after 3pm. Coffee is great thougg

Friendly staff in a nice location.

Cute and cosy, good drinks and pastries! Love the ham and cheese toastie

Adoro esse Costa….. pessoas educadas, limpo e bom som ambiente! ❤️❤️❤️🔝

I love costaaaa if you go there defo get a ruby chocolate frostino

Went to Costa and waited in queue for several minutes stood directly in front of person serving and was totally ignored. The person directly behind me gave up and left. I waited three of four more minutes and was still totally ignored so I decided Costa didn’t deserve my business and I too departed I will not go back .

Good coffee in a good location. Wifi works well.

Nitwit staff should turn the radio down: far too loud and obtrusive. I listened to other customers and it drove them out of the shop.

It is a good place for drinking in (especially on cold autumn day, during COVID!) as is quite spacious. Only 4 stars as the toilets are always very messy.

Lovely coffee and food. Staff polite and friendly

Beautiful place and a really lovely cup of coffee

Super place for good coffee with a friend. Fast cheerful service, nice neighbourhood feel.

Excellent service and great food. They are so quick do need to be wait just order and ... 1 min your coffee is ready . WOW all the best guys you doing great job.

Apparently there's only one guy working here? Hence everything takes an ice age.

The quality of coffee brewing and the service should be improved. I ordered a cup of cappuccino but the staff didn't serve it with a plate, which made it difficult to walk around to look for a place. However, the place is spacious enough to find a table or a seat to enjoy your coffee.

Good coffee and food. Nice people.

I thought my coffee was really really bad, I know I had the cheapest filter coffee but it should still be drinkable. One star is one star too many.

No where to hang the coat in the disabled toilet.

Very good coffee. Good for short break or meeting people.

Come out the car park and there's Costa, very handy when you need caffeine fast.

He estado en esta cafetería varias veces durante las últimas semanas y he disfrutado cada visita. El café es consistentemente bueno, la tienda está limpia, bien iluminada y acogedora. En el transcurso de dos meses de visitas casi diarias, todo el personal (Nasser, PK, Kyla, Carlos y los demás) ha sido infaliblemente agradable, profesional y eficiente. Como normalmente me siento un rato y leo mientras tomo un sorbo de café, he observado que el personal saluda a sus clientes habituales por su nombre, conocen sus pedidos habituales y parecen estar en buenos términos con todos. Llego temprano cuando el negocio va lento y veo cómo la tripulación acelera a medida que los estudiantes, trabajadores de oficina y trabajadores de la construcción entran en oleadas. Son tan educados con los equipos de construcción como lo son con los dones de Oxford y aprecio mucho la igualdad de su enfoque con su clientela. Recomiendo esta Costa como un buen lugar para comenzar el día con un café y una cara amigable.

Quick service and plenty of seating

You queue for some time, but the people are engaging and make you smile :)

I think the staff are not trained enough to serve proper coffee. They were nice and helpful tho. I'm just not satisfied by how my order was served.

Schlechte Kaffee Kette dient wohl gewissen locals als Wohnzimmerersatz

Staff were not friendly and not very attentive. When I arrived one of the staff members was looking at her phone and when I asked for my order she wasn't very nice and giving attitude. All the empty tables were dirty and wasn't very busy. Not very good experience

Era una mañana tranquila en la cafetería y por eso decidimos ir con mis dos hijos pequeños, todo salió bien hasta que tuvimos que ordenar con uno de los empleados cuyo nombre creo que era Tamira, como escuché (lo siento si mal escrito) que fue increíblemente grosero conmigo y mis hijos. entendí mal mi pedido por completo y me dio todos los artículos equivocados, lo cual es un gran problema porque mi hija menor tiene una alergia a las nueces muy fuerte, noté un acento portugués, así que decidí hablarle portugués ya que mi esposo es portugués y pensé que tal vez ella estaba luchando un poco, pero parecía enojarse mucho al hacerlo, así que solicité un reembolso debido a que ella dio el pedido equivocado dos veces y dijo que no sabía cómo hacerlo en la caja registradora. No sé si tal vez ella no recibió la capacitación suficiente, lo cual sería culpa de la gerencia, pero su actitud fue extremadamente grosera e incorrecta, ¡tuve que abandonar el lugar con mis dos hijos hambrientos para ir a otro lugar en un día muy caluroso! Horrible mañana!

Nice coffee and nice atmosphere

The new staff doesn't have any idea on how to make a latte... I can do this at home easily... when I asked them if this is a proper latte they just add some extra milk...

Excellent place, the coffee and hot chocolate are perfect, but the food is a little bit expensive

Paré aquí muy brevemente para tomar un café con leche helado para llevar. El personal era encantador y el servicio fue rápido. A pesar de que no me estaba quedando, noté muchas mesas disponibles.

Always good service and excellent coffee

My mom likes the coffee here and sometimes buys me some biscuits.

Staff not really interested to serve customers

Lovely place to enjoy a coffee or tea. Friendly staff and great service.

Probably the best Air Con in Oxford.

Was not the best coffee I have had, they could do with some basic training. It tasted like the coffee beans had been used multiple times and not swapped out (it's like water with a weak coffee taste)

Nice place, I like to have breakfast there the Italian way. That is: a cappuccino and a cake.

The customer assistant was frustrated, good cooffe

Great staff and normal good Costa standard

Visited last Sunday for coffee with a friend . Normal kind of Costa offering standard Costa fayre . Nothing special to report though .

I was waiting for a friend, so popped in to Costa. It was clean and the coffee was OK. Not the best coffee I've ever had, but it was OK.

Nice people, prompt service and the coffee is good, warm and reasonably priced. Edibles are high in sugar and fat, and salt in the case of salty caramel. Good access to WiFi, great location in Summertown.

I like Costa as a chain but this example has awful service, I've been here three times now and two of those times my order was completely forgotten so I was left standing waiting for ages before prompting the staff, I was offered dazed looks and no apologies. There are a couple of boutique coffee places nearby with better service so I will stick to them now.

People park in the cycle lane to go and sit and have coffee

Polite, helpful, and considerate service.

Very helpful. I have mobility problems and use a rolator. They very kindly brought my coffee to my table.

Staff are often slow and a few drinks behind those who are taking the orders. Coffees are always hot and filled to the top!

Would be nice if they actually cleaned their toilets, I've seen nicer looking squat pits in FOB's in Afghanistan.

Nice and clean cafe to handout!

Enjoy going to this coffee place. It's neat and clean. The staff are very polite and nice. Would recommend this place.

Normally very busy but good food and coffee also good services.

It's one of the best mocha I have ever had 😋 Costa is definetly the best coffee place in UK, it's really sad that they don't have a branch in Germany. This is our new favourite coffee place in Oxford.

Toilets cleanliness is often barely acceptable, nice atmosphere otherwise

Lovely management. Makes a difference to the whole place.

Ask for extra hot and get luke warm!

Very expensive and rather poor quality staff

The best place to have a coffee or a good chocolate in Oxford!

Presentation is everything. If cups are like this what is the general level of hygiene like?