Costa Coffee in Taunton Deane

Ordered for delivery twice and both times they didn't include a straw so I couldn't drink one of the drinks.

We went after dropping something at cex and looks good on the outside whent in staff gossiping Toilet floor covered in toilet paper staff member doesn't Costa app properly had to ask for cream to be added 2 times no ginger bread man put on

Stroppy stressed server, I was treated as if I was a nuisance for ordering a coffee. Out of seasonal coffees....again. The mocha was a bit sickly and the flat white was passable but overpriced considering the quality. Every now and again I need a reminder to avoid Costa.

Service was good. Coffee was nice.

It appears that my house number had not carried over across to the delivery driver

Caffè Nero is better, I won’t bother with Costa again. Your drinks are delicious, and I like how you have a bigger range of food, but it doesn’t matter if they always come spilt and food smooshed, the issue isn’t the drivers, it’s how Costa packages your food, the bag was too large for the items, the drink was not secured and the sticker isn’t big enough. Bap was thrown into bag so insides had spilled out, Caffè Nero secures their drinks with double lids and a big long sticker that holds them.

Very disappointed with the toilets… I did make a complaint regarding the hygiene, the manager informed me that the concern has been put forward to head office, but they are waiting for it to be deep cleaned, Under the toilet seat was heavily stained, from the ceiling down the walls to the floor was a disgrace…a button that operates the flush was missing..

Delicious food, excellent service, Charlie was very nice and helpful. Definitely coming back here.

The service was great. Charlie was very nice and polite (and cute). Food was delicious, the ice whipped latte was perfect.

Went for a salted caramel frappe, not too busy but had to wait over 15 minutes to get served because they forgot my order, 3 people that came after me got their drinks before me and when I asked about my drink not only she gave attitude but also didn’t apologise for the delay. Got no issues waiting for my drink when is busy but not when staff is chatting and they only started doing my drink when the lady at the till asked them about it. Also the drink is terrible, it could be anything but salted caramel.

I DID NOT RECIEVE THIS DELIVERY PLEASE REINBURSE MONEY

Friendly staff and efficient service

A lot of the coffee was spilled and one of the bags was soaking wet at the bottom. I am not happy with the order.

Service has improved, a lot quicker than other coffee establishments

Seems I have small drinks in large cups

Ate in. Food served in bags coffee in paper cups, clearly couldn’t be bothered with the washing up. Extremely slow service

Cinnabon roll was pretty OK. WiFi was good :)

I had missing items. No hog roast toastie.

Uncleared tables, had to clear my own. and both the toilets, were disgusting, I decided not to use them. The man coming out in front of one adviced me not to go in. So I didn't. On the up side the coffee was good and flapjack the girl who served was friendly. Won't be going back.

Ordered two hot chocolates, which were fine. Lady who served us was polite. However, we had to clear a table to sit at, as apparently no one was collecting the dirty cups etc. There were plenty of free tables (we counted 9) ,but none had been cleared! We were further disturbed by the staff, who were occupying themselves with dusting the lamp shades ABOVE the food and drink prep areas. We watched in astonishment as the dust floated down onto the food, plates, cups etc. Nice! We have both worked in the food industry, and decided at this point, to leave.

Prompt service, coffee was still warm, thank you.

Have been here on many occasions, but sadly, this time, Large White Hot Chocolate tasted like hot milk. Will be asking for sufficient syrup next time so I can actually taste it as White Hot Chocolate.

Very disappointed with the cheese and ham toastie. Normally the toasties are covered in yummy melted cheese with a lovely runny cheese in the middle and cut in half. This one was just two slices of bread ham and a little bit of cheese in the centre. Dry and definitely not worth the price.

Tina ♥️ is always smiling and has high energy. a wonderful person. It makes me feel good every time I come, I'm glad you work there.

Tina ❤️ always smiling and friendly, all the best merry Christmas xx

Not available pain aux raisin advised to request refund please refund

I had the complete wrong order so I wasn’t able to eat anything as it’s not what I like.

Missing agsin my food only drink delivered and £6 gone coz I never get my refunds I’m disgusted it’s not hard to call

Popped in today when it was extremely busy. Queue to the entrance door. I got lovely oat gingerbread late with vegan cream and some mince tarts. The staff were absolutely brilliant. Lady at the cash desk (short red hair) was so bubbly, served everyone super quickly and made it look so easy! She went extra mile each time she served someone and I know it must be a very tiring job. Thank you Costa!

Drinks had spilt and were stone cold. Driver just said sorry they spilt and went off

Worst Costa I've ever been in. The whole place is a "dump". The toilets I don't think are ever cleaned and the whole place smells of urine. The tables are always full of used cups and rubbish because they never have enough staff. Service is slow again because of staffing and I wouldn't say customer service is a priority to them. Definitely go to any of the other Taunton costas, and give this one a miss!

Never arrives and still waiting on my refund aweek later 😒

Great service, lovely food thank you!

Terrible service paid over £11 for two coffees to be delivered by Uber eats never arrived and refused me a refund.

Quick delivery however I did get the wrong drink

Delivery time kept changing and by the time my order arrived it was all cold drinks warm

The food was as good as ever. I'd had a stressful day at work and needed the caffeine hit. Everyone enjoyed there's too.

The Barista's skills were poor, and his service attitude was very impatient. It's terrible, what a pity for this location. Never recommend.

I placed my order and delivery time was 11.55 at the latest. But it was soon changed on line to 12.25. I was also missing my lunch which I have contacted you about.

Absolute idiot delivery driver, drove straight to a different address and then up and down the wrong address for 20 mins until my food was cold

I received a small drink after paying for a large

Popped in for a coffee, the coffee was delicious, the place was clean and tidy. All the staff were pleasant and helpful and busy serving, tidying, and generally great people

The items I wanted to order were all available. It was as high quality as always.

Went in with my grandfather to celebrate Father’s Day on Monday 19th and I can confidently say one of the worst visits to a coffee shop we have ever had, waking in the atmosphere was nothing, the staff could have made up for the lack of entrance atmosphere, but after waiting to be served we had someone that was serving us while in the middle of her conversation with the other 2 members of staff on the counter, to us it felt like they didn’t want our trade. Even while going to the toilet I could tell nobody really wanted to be here the toilets where disgusting and it showed the lack of caring for their customers. Ordering a Cajun chicken rap, a small mocha and a latte, I was hopeful that the barista would brighten the mood up, but with minimal customer contact it gave the impression that she didn’t want to be there, even a fake smile would have made me and my grandfather a tiny bit happy. If if wasn’t for the fact my rap was quite nice this review would have been a 1 star.

I ordered a egg,mushroom and spinach bap,they sent a been and cheese toastie!!! I don't like beans so had to throw it away!!! Really disappointed 😞

My food hasn’t been delivered yet?

Great place to visit for a late lunch far better than other places that I have visited in the past weeks.

Great coffee as always.. Long que which is alright, at collection coffee dumped on the desk, waiting to hear if it was for me or sm1 else.. Turns out it was for me.. a very lidle experience... Weird.. were they tired of serving?? Not sure..

Order slightly wrong but similar enough 😂

I waited 46 minutes for a driver to be assigned. Two minutes after a driver was assigned my order was marked as delivered. It's not possible to deliver an order within 2 mins. Either Costa took my money and did not hand my order over, or, the driver took my order, marked it as delivered, and kept my order for themselves. Either way, it's effectively theft. Costa doesn't take calls so be careful when ordering here through JustEat.

The food was as tasty as ever. It was all available and delivered on time and was a nice temperature

Taunton Costa also so friendly.not long to wait .

No description on coffees so could not tell what had what in it, given a croissant instead of a cinnamon bun! Order is as ordered on receipt

When drinks arrived they had both spilt all in the bag, only had half of both drinks left in the cup.

Drinks came everywhere bag was fallen apart

Outstanding! Having worked in the service industry for 25 years I know a great team when I see one. Fantastic service to every person that's walked in the door in the last hour. Very, very impressed. Well done ladies

The food was of a high quality. Drinks were an ideal temperature. The delivery driver was very polite.

The order was incorrect. But the receipt had the correct items on it Luckily they were things that we eat as we didn't have time to re-ordet. . This is very unlike them. But everything has been very good in the past. So I'm confused as to how they could get it so wrong.. On this occasion a bit disappointed.

Everything was of good quality as always. Delivered on time by polite staff. Thank you very much. As always I'm very happy. Thank you.

Everything we wanted was available. Even though it was lunchtime. Food was delicious as always.

Food was delicious as always. And a lovely temperature.

The delivery arrived much sooner than I expected. The driver was very polite.

Brilliant service and bang on time! 🙏

Bought a tuna melt at 50% off marked price. The marked price in the counter was £4.50 I didn't give it a thought when paying until looking at the receipt had paid the full price. I looked again before raising a query, and the marked price had mysteriously dissipated. The abrupt till operator said that I had picked one up without the 50% sticker . I don't think so that is my last visit in that particular costa . Very poor staff compared with other cost. I believe that this one was a manager which explains it .

want a refund driver just handed it straight over to me trying to hide the fact mosy of the drink was gone cos of spillage didn’t even bother to tell me and leaked everywhere. Refund wanted please

I went in and asked Tina if there was any chance they could reserve table for us on Christmas eve as it was my daughter's 16th birthday, we will try if you are no later then 11am, we arrived @10:30am and wow!! What can I say other ten amazing job was done by Tina and her team banners and table confetti, not just one but 2 tables as there was 11 of us , also table services this really did make my daughter's day something to remember. THANKYOU TINA AND TEAM !!

Friendly staff felt realy welcome in there,can recommend there toasted brown bread,note you need to ask for both sides toasted or you only get one side done as standard.

i was given the wrong food that i ordered

Didn’t even get the full order

I came in here a few months ago and it was absolutely shambles, no upstairs area as it was out of bounds and the place just looked terrible but my friends really wanted a frappe so we came in on Friday just gone and wow what a difference. There was a lovely young woman with brown hair, I think her name was Carrie and she told me it was her second day. She was ever so polite and couldn’t be more helpful if she tried. She’s a credit to your team and it’s lovely to see some smiles again

It’s a shame the staff are usually pleasant. However today they were uncaring, too busy chatting about their time off and being on their phone to serve properly. They forgot my cake and when they remembered it was slammed down in front of me and no tray to carry things either. Shortly after a glass was smashed towards a customer with no apology. Mostly the lad with the mullet

Worst service ever, All of staff behind the counter, ignoring the customers. One of stuff ( bold one) had chewing gum drop from him mouth after that pick it up washed his hands and dry his hand to uniform person who took order ok but first person who make the drink walk away leave him alone complete shambles I will definitely complain food and hygiene service to council if cannot operate business don’t open one 22/01/22 saturday 15:35

The staff are all so lovely and polite, also the one way system is good for covid. There drinks are all so good and lots of different options. Lots of seating if you want to sit in otherwise they have take away xx

It's Costa. You dont need to read a review to decide if you want to go here.

Coffee and barista were good, but as I approached to order ,the supervisor saw me then walked away from order point and started putting cakes in cabinet and left me for several minutes before coming back to take my order

Lovely hot chocolate sadly very slow to be served in fact was waiting 25 mins..might be an Idea to have more staff on at busy periods... Staff very friendly..

My mother visited this Costa Coffee this morning after having just had her third Covid Booster vaccine. This was the first time my mother has been into Taunton since the lockdown started in 2020, being 86 years old and having severe Costa Cappuccino Withdrawal symptoms… the staff very graciously offered my mother her first Cappuccino of 2021 (yes 11 months into 2021) and tea cake free of charge. This was the most kindest gesture and totally unexpected for both my mother and her accompanying carer. I want to thank everyone at Costa Coffee for taking such good care of their customers!! Above and beyond!

We were kept waiting to order, girl was very off hand. Waited ages for 2 drinks, 2 members of staff making drinks were on a go slow!! Dirty tables everywhere. Glad I wasn't sitting in.

Usual over priced food and coffee reasonable service as you would expect from a chain business, same stuff different place...

Always loved a Costa. It was well organised and distanced. Coffee was as good as always.

Had great coffee as always. Their Gingerbread latte with cream is my favourite and always good. Staff very friendly and enjoyed my visit

Great places and the staff are always so happy

I don't see any fault whatsoever in this shop the manager and her team are all friendly kind helpful people I go back everyweek because of their attitude. Tip top!!!!

Very helpful staff and friendly

Con la mia permanenza in uk di circa un mese , solo da Costa coffee riuscivo a bere un espresso stile italiano cioè corto , l’unico che si avvicinava al espresso italiano ,ottime anche le torte e biscotti 👍

I went in and I have really bad social anxiety. 2 of the staff members where really sweet. The card declined and I had to use change and I kept saying sorry cuz I felt like I was taking too much time and they where sweet about it

Popped in to have a drink with my daughter and was greeted by a very friendly waitress, she welcomed us and politely highlighted the markings on the floor to ensure a safe distance between customers was adhered to while queuing. She then enquired as to whether we were eating in or taking away, we were eating in so she continued to explain to us that eating in now entitled us to 50% off our purchases and once we had completed our order at the till a member of staff would escort us to a table. Our order arrived very promptly to us and was of very high quality. I observed tables being cleared very quickly after customers had left and areas being continuously cleaned. Great team, great Costa.

Coffee and cake was perfect and service was brilliant. Greeted very happily by a member of staff and was told the covid rules. 10/10

Service was very slow but nice coffee

Nice n friendly. Done our extra hot which was good

Thank you for your understanding me and my wife because everyone stay hello to us and we will come again from Mr and Mrs Hyde Pilley 😎 .P.S. CAN YOU REPLY TO ME PLEASE

As a local have been to this Costa cafe numerous times and always had the same experience so stopped going. Staff are very slow at serving - several times I've waited for nearly 10 minutes at lunchtime, cakes are the same factory dross as in all their cafes, coffee is lame and too hot, the usual high street coffee. Downstairs is good for prams while upstairs it's good to get a window seat. Frankly the chance of one of the 4 window seats is the only reason we used to come here. Everything else is that bad, go anywhere else.

Good service, friendly staff and quite a lot of seats

Always like costa and their chocolate brownies are the best.

Travelled to Taunton from York on 18 November and had a couple of hours to kill in Taunton so popped here for a coffee and muffin. Such lovely staff here - cheerful and genuinely friendly. Brilliant customer service.

Allways my favourite coffee shop.

A typical Costa Coffee serving their usual sandwiches and cakes. Nothing to add as there was not anything different to another Costa Coffee

Had a decaff latte and it was lovely and creamy.Always love their coffees...

4/5 for the waiting time. coffee is excellent as always

We stopped here for a quick cup of coffee this morning and it wasn’t too busy luckily enough, my Dad was able to drive his mobility scooter all the way in right up into the corner until he squashed me! What is it about old people and mobility scooters I guess it could have been worse he could have been in the car!!We had 3 Latte and a medium black coffee which I could of swam about in, the other 3 said the Latte’s are the best ever, unbeatable.Once finished Dad was able to back down the ramp and leave, there was still loads of room and people were very friendly. 4 coffees were £8+ but I can’t remember the exact amount!Staff were friendly, place was just Costa’s nothing exciting!Mum went to loo on different floor which Pop couldn’t attempt.