Costa Coffee in Carmarthenshire

Terrible service. Dirty tables. Sat in waiting room after they closed and all you could hear was shouting and swearing. Not ideal for people to hear whilst walking in/out of the hospital or sitting in waiting room. Would not recommend

Don't expect it to open on time. Assume an 08:30 opening at best

Absolutely disappointed after being ignored for a full 5 minutes by the staff, I ordered coffee and breakfast deal . Not only did I have to explain what I wanted 3 times, they didn't smile or hardly speak. Awful customer service, no eye contact and shocking prices. First time there and last. It wasn't even busy. We were there to pick up my mum from hospital and were a bit early. Next time we will look for hospital canteen. Shocking service compared to Llanelli hospital costa

1st time in this Costa at the hospital We had a white americano And a biscotti rocky road Friendly staff Well worth a visit to this costa

Disgusting service they got the order wrong didn’t want to rectify it , the attitude was disgusting 3 staff on tables were filthy and not cleaned everything still left on them! Never will visit again

The Staff were rude and unpleasant.

After having a hospital appointment, a cuppa coffee and toast here was great . just what was needed.Thankyou

Wasn't impressed with the lack of toppings that was meant to come with my maple hazelnut latte, instead they charged me 50p for marshmallow which should of been free , first impression not a good one won't be coming here again

Desperate for food in Glangwili Hospital Carmarthen, I visited the only cafe which was a Costa. Ordered 2 Chocolate twists which were labelled with their price of £2.15. I was then charged £2.40 each, 50p more than my bill should have been. When I queried this, the "manager" just removed the price ticket and said that she couldn't do anything about it. She was both rude and wrong. The price displayed should have been the price displayed. Extremely rude and not a place I would recommend to others

Really disappointed that I was unable to enjoy my drink inside as the seating area was closed off! There is absolutely nowhere else to sit and wait for my poorly family member (I’m here with them roughly every week) so, yeh take my money, but bugger off outside as we don’t want to wipe the table before our shift ends - cheers

It was lovely to have a toastie and a coffee on the way out from the hospital again. The quality of the food is always good

This outlet is a concession within Glangwili Hospital so high standards of cleanliness might be expected. Coffee was OK, two of us had Americanos whilst waiting to see specialist. The issue is that the staff in Costa are not routinely wiping down tables between customers, and had to be asked to clean the table (staff were very pleasant, and reacted cheerfully to my request ). This should be a given at any time, but is particularly cogent during the current Coronavirus outbreak. The floor was not clean enough, with an accumulation of litter and waste paper. I encourage Costa to respond to this review, and will be completing the 'Feedbacktocosta' survey (if I can find my receipt!)

very friendly and welcoming. a young lady served me but didn’t have a badge so I could take her name. I had a conversation with her at my table and she said she was new, she brought over my coffee and chatted more to me. very attentive and made sure I had what I needed.

Hot coffee and a varied choice of pastries. You will locate this cosy cafertaria at the front entrance, if you are unable to go to the canteen. Staff are very attentive. The area is quite close to the entrance where there are anxious visitors smoking.

This is very handy for a snack while visiting the hospital, considering it is a small cafe there is a good selection and the staff are friendly and nothing is too much trouble.

Top marks for the flat white. A special mention to a staff member Mathew. Excellent with the customers and very professional and hard working.

Called in for a quick coffee and snack on the 17th April 2019 and found the service to be of a very high standard. The Assistant Manager was very polite, pleasant and helpful. Tables and counters were very clean and the rest of the staff very friendly with a lovely rapport. Will visit a gain soon

Just like all the chain busy at peak times. I do wonder if the parking would improve if this place was placed somewhere else on the hospital complex. I needed to park to get to very poorly husband on ICU ,if everyone hadn't been drinking very expensive coffee,maybe the parking would have been easier.

I have always seen the Costa Coffee outlet in the hospital as a busy and well used cafe. I decided to try in out last Monday morning and my first impressions were not good. There seemed to be a good number of staff present, but there were tables not cleared and those were clear or being used it was clear that the tables were not wiped clean.I ordered a coffee and a pastry but it was served on a water marked tray and I was offered a metal teaspoon which was clearly dirty. I asked the server to change it, but all she could offer was another stained metal spoon. It is not rocket science, the cutlery needs scrubbing with a scourer occasionally instead of just lobbing in the dishwasher. It could be a really good Costa but it needs effort from the staff.

Coffee is always bitter much too expensive slow service I guess due to the process of producing something that tastes no better than cheap instant coffee.Staff are always polite just pity about product and prices sadly no other option in the hospital its more I suspect how much money the health board get for having the franchise on site over WRVS.Sadly staff canteen when open is even worse though food is better than the pigs trough effort produced at Morriston

Latte was terrible. It was cold and not done properly. Whole area behind counter and surfaces not clean. Terrible

We ordered a cappuccino and an americano. The assistant told us that they had a premium blend which was nice but would cost 20p extra. I asked if it was fair-trade coffee, and was given reassurance that it was, although I was not convinced, as there was no fair trade information up anywhere in the cafe. Both my husband and I ordered medium size coffees and a packet of wafer biscuilts which came to over £8.00. My husband managed to drink half of his coffee after putting in four sweetners, (he normally takes two) but I only mananged about a quarter of the cup as the coffee was so bitter. I drink my coffee black and have bought coffee in plenty of cafe's but this was by far the worse. Will not be visiting Costa's again, far too expensive, especially if you have to leave without finishing your coffee. The previous WRVS cafe, which was much better.

Taking into consideration the captive clientele, the service could do with much improvement.4 staff behind the counter and not one of them could crack a smile. People calling here have various conditions and are forced to que ages before their order is taken and only have to stand again for ages before their order is made.Sorry, not for me, never again

very busy and your typival Costa ie small range of prepackaged food etc with expensive prices what ever happened to the charity run cafe's in hospital rasing money for the hospital rather than Costa shareholders

Usual Costa fair but staff are very aware that they are in a hospital and always willing to carry your order to your table. Very nice atmosphere and helps one to relax from what can be a stressful time. Excellent.