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3.0

Based on 34 opinions finded in 1 websites

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Nº 1379 in 1625 in Cardiff

Nº 229 of 255 Other cuisines in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolate
Score
OpinionsNoteTripAdvisor343.0

comment_iconOpinions

Visité Cardiff Bay hoy fui a tomar mi té habitual en Costa con mi madre. Después de verter mi té y me di cuenta de que mi olla no estaba llena, pedí una dosis de agua. Keira, que era la gerente de turno, me dijo que no se le permite tomar agua y que tendría que cobrarle una taza de té extra ya que su gerente ha dicho que no puede poner más agua en una bolsita de té. Absolutamente conmocionado. . . . Visito Costa y tengo una tarjeta costa la mayoría de los días, pero no volveré. Visito Costa y tengo una tarjeta de Costa la mayoría de los días, pero no volveré. Estoy sorprendido por la reacción del personal y la forma en que actuaron, ya que solo respondieron, eso es todo lo que me han dicho.

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Danielle1814 . 2020-01-21

MORE AT TripAdvisor

this place is nice in the sun to sit outside however last time i was there the place was filthy and loos we very unclean

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Brian C . 2020-01-05

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Fui aquí con mi hija, después de hacer algunas compras.Estaba ocupado como la cola hacia la puerta. . .Solo 2 realmente sirvieron y la cola fue muy lenta para bajar.Joven personal limpiando mesas.El lugar no estaba demasiado ordenado y definitivamente podría haber necesitado más personal preparando café y comida.El parque comercial está muy ocupado y personalmente creo que no tenían suficiente personal para un sábado.No volveré aquí otra vez, ya que hay algunos otros lugares en los que no tendríamos que esperar tanto.

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Caz904 . 2019-11-17

MORE AT TripAdvisor

Visité Costa en 10. 11) 19, decidieron tomar un café con leche navideño irlandés navideño, con una estrella de chocolate enclavada entre un montón de crema y rociada con chocolate y jarabe. Ummm suena y se ve delicioso, así que ¿te imaginas cuando después de esperar 10 minutos en la cola, el café estaba hecho con un chorrito de crema en la parte superior, así que esperé los extras, la estrella de chocolate con una pizca de chocolate y el jarabe no tuvo tanta suerte, así que le pregunté al caballero que me sirvió dónde estaban los ingredientes adicionales como se muestra en las imágenes y eso es lo que he pagado, así que después de mirar alrededor de su mostrador por la estrella de chocolate, que pareció 10 minutos , los encontró aplastados al costado de la caja. Obviamente no podía meter los dedos allí, así que tomó sus tijeras que claramente se habían usado para abrir Dios sabe qué, y recogió las estrellas con ellas y las colocó en los cafés, todavía esperando el almíbar y el chocolate en polvo. desempolvando por encima, no, eso no sucedió. Costa No espero que parezca una obra de arte, pero sí espero tener todo lo que se anuncia, especialmente cuando pagué 3. 30 cada uno, de lo contrario es posible que tenga que vigilar que no está violando la publicidad falsa. Decepcionado por decir lo menos.

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Anne H . 2019-11-10

MORE AT TripAdvisor

Thank to Chris who mailed and phoned and to Martin who I met this morning who kept may wallet safe over night after I left it in the cafe. Amazing honesty - I am really touched thank you very much

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Simon G . 2019-05-31

MORE AT TripAdvisor

Gum stuck under the table and a waitress who wiped the crumbs and dirt from the table over the floor and neighbouring chairs. Cutlery was dirty and floor was gross and sticky. Coffee was good though...

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stoo_Legend . 2018-12-09

MORE AT TripAdvisor

Visited this coffee shop as our normal (starbucks) filled with free loaders only using internet and leaving no spaces for genuine customers. What a pleasant suprise, staff welcoming and the Americano coffee a total treat with exellent flavour and hot milk to add. Sorry starbucks but this definately outdoes your store and will be using Costa as our regular coffee shop every week.

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boredgirl . 2018-09-24

MORE AT TripAdvisor

Apareció en Cardiff Bay Costa anoche ya que hubo un accidente y el tráfico se estaba acumulando.Pensé que trataríamos de dejarlo pasar.Impecablemente limpio, personal muy amable, joven rubia y muchacho.Muchas mesas A pesar de que debía cerrar a las 7, había bastantes clientes que todavía se quedaron atrás 7. 30 con la misma idea que nosotros. Esperando a que disminuya el tráfico.El personal solo permaneció abierto y despejado a nuestro alrededor.Gran personal Crédito a Costa

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Clairethebrave . 2018-08-16

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A menudo uso esta Costa y todavía tengo que encontrarla limpia afuera. Las mesas llenas de vajilla y arena usadas en todas partes. Si quieres una mesa clara, tienes que aclarar el problema tú mismo. Hoy fue la gota que colmó el vaso: ¡39 grados afuera a pleno sol y todas las sombrillas se quitaron! ¿Qué tipo de experiencia piensan que le están dando a los clientes?

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Potsyboy . 2018-07-15

MORE AT TripAdvisor

Fuimos a tomar café, pedimos leche de soja pero casi nos dieron leche y tuvimos que pedirle nuevamente soya.El café fue el peor en el que me haya servido un Costa (he visitado esta sucursal muchas veces) fue tan malo que lo tiró.La calidad del servicio era tan pobre que no me molestaba quejarmeNo visitaré de nuevo.

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Camper628423 . 2018-05-11

MORE AT TripAdvisor

The Costa Coffee brand is great. but, this particular outlet has one single problem..... There is a lady manager/barista who is so miserable and doesn't give a good service. She is never happy and should not be customer facing. Her body language says it all. What a shame I say...... all other staff are really good and smile always.

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Christopher J . 2017-10-14

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Went there on Saturday morning two young lady in front of me weren't that happy waited for 15 min for 2 latte a hot chocolate and a cold drinks manager didn't look that impressed miserable and scruffy could be a lot better not impressed

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soteari . 2017-04-29

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I visited today 27th February 2017 to pick up 2 takeaway coffee's. No queue but service very slow. Manager was on the coffee machine and Not very confident my cappuccino was made with No foam!! My latte equally as poor. Both coffees were only Luke warm as well. Coffee should Always reach a temperature of 145 degrees. Coffee machine was filthy and wand not wiped after steaming the milk!! Very poor standards!!

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Vicky G . 2017-02-27

MORE AT TripAdvisor

decided to have flat white with extra shot. awsome at last i found a decent coffee. this place is normally busy but not so bad today. i will be using it again next week.

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deepsky . 2017-02-21

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Popped in for a cup of tea and orange juice prior to visiting the Doctor Who experience as it was cold and we had an hour to kill. Served quickly, many different options available. Decor pleasant. Easy to find a seat. Friendly staff.

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BassMonster7 . 2017-02-20

MORE AT TripAdvisor

Nice polite staff great coffee, we was offered a complementary cake. Nice clean tables and the place was clean and bright

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Sjp76278 . 2017-01-29

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Coffee was OK but the customer service was poor with no communication or a please or thank you and not even looked to acknowledge me when I said thank you very much, I did have a chuckle with the lady in front of me when I could see that they weren't enjoying the job that they were doing due to the lack of communication with the other customers and sadly that was the manager, words fail so please costa can you concentrate on customer service when you do your training. This is not the first time this week that I have been to Costa ( black wood) & had poor service and sadly again it was the manager.

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gtuc5 . 2017-01-21

MORE AT TripAdvisor

Seems to be hit and miss here, but the last twice i have had a flat white and it was very good. Music still a little loud for me maybe get a take out next time. The staff are all very helpful so will be going again.

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deepsky . 2016-12-23

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All morning I was looking forward to having a lovely smooth flat white coffee! Unfortunately, the manager served me a latte in a cappuccino cup, not even a nice design in the milk! This also happened a couple of weeks ago and I thought it was a one off. So disappointing.

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Lesley M . 2016-10-31

MORE AT TripAdvisor

I am really impressed how this place have changed for the better. It looks sparkley clean, and coffee much better, music just in the background so you can hear yourself speak. Well done! I expect thete is new staff. Will use more often if it stays this way.

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deepsky . 2016-09-26

MORE AT TripAdvisor

Muito bom café por um bom preço e você encontra em vários locais em Cardiff e em Londres. Recomendo!

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FellowTraveler799408 . 2016-09-14

MORE AT TripAdvisor

Well I thought I would try Costa today to meet up with friends. It's nice to sit outside. I can't say the coffee is the best but it's OK. But the cakes are very good. It was busy and the staff are smiling. We managed to beat the rain to so will use it again.

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deepsky . 2016-08-25

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Met family here for a Coffee and a slice of Cake. Very clean seating area. Coffee tasted good and they also had a good selection of cakes to choose from. Ideally situated on a retail park with plenty of shops all around, as well as a 24 hour Asda. Free parking.

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ChrisT301 . 2016-05-26

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