Costa Coffee in Basildon

if I could give half of a fiver star I would just because there was a little spillage

It was a Sunday. Only 3.54pm. Tye staff roles eyes and very very rudely engaged with us. Not really sure why o stayed. I have been to a range of Costa. This was like going to hell. She did realise how awful she was and changed very quickly towards others. Not once did she address her attitude towards us. Just because they started clearing up early and we happen to walk in!

No straw provided and missing items. Just eat refused to refund for the items that were missing

they're very quick and very nice even when busy

Staff friendly and always know what coffee I like. Always made to perfection

Seating outside. Very popular with customers. Needs more staff.

Very disappointed I ordered a new mango bubble drink and was extremely unhappy. To start the cream on top was just really runny milk and the straw was so thin and small that the bubbles couldn’t even be drunk through it. As I was drinking the bubbles kept getting stuck at the bottom and the straw became very soggy instantly. Very disappointed and would not recommend any of there new drinks.

I have been to many Costas’ but Basildon Town Square’s Costa is a top notch. All the staff are absolutely lovely, & the atmosphere is beautiful. It’s chilled and relax which suits my being. Amazing service.

Lady called Monica with blonde hair verbally abused me while was serving me. Absolutely shocking, the way she was talking to customers unacceptable. What a rubbish service never coming back.

Lovely flat white coffee for me, cappuccino, and Americano. Tasty and the staff were friendly and helpful.

They sold out of part of my order, so they contacted me over the phone to organise a replacement item. fantastic service!

Never visited it. I only walked past the place. 🤣

Ordered 3 drinks, courier only delivered 1. Costa called to explain courier left them behind. Courier said she would go back but never returned. Didn't get 2 drinks!

The worst cappucino ever and what is worst the second one was even more dicusting than the first one! What happened with Costa? I have been the cutomer for many years but staff who says you are not pleased with anything (that was just wrong coffee) is absolutely not acceptable. More training on customer service and making the right coffee is absolutely essential in Basildon branch. The rudeness can have roots in lack of right training unfortunately. What a shame. We went to the Lounge. The coffee and service was really good.

I ordered a hot sandwich and a latte. The sandwich was still cold in the middle, and the latte was lukewarm. I told the staff my sandwich is still cold and the mozzarella hadn't even melted and the Costa employee said we would put it back in, but it will burn. Luckily, another employee said I'll make you another one. Why would I pay £5 for an untoasted or burnt sandwich. Overall a poor experience.

Worst Costa I've ever been in. Had to wait ages as customer in front ordered 9 drinks.

Lovely place for a social meet with great coffee

Not the best! Coffee was Luke warm! Plus asked about a game on the app staff didn’t know anything about it! So what’s the point in the app called crack the code! That no one knows how to play it! Not impressed

Lrde5ted 3 drinks only received 2 paid for 3

Ordered a large cappuccino got half a cup and I didn't even resemble a cappuccino and the other 2 thi gs I Ordered were not even close so overall bad

Never even received the order!!

One of my drinks spilt and went straight through all the bags and one bag has food in it was not happy at all

Ordered the same order twice turned up wrong twice!!! Shocking service

Ordered a main meal and received just the coffee. I even asked the driver if that was all he had.

bap was toasted within an inch of its life making it rock hard and ineadable and no sugar sent for coffee spoiled breakfast

Put it hit drinks with ice drinks. Can’t even be bothered to cut the sandwich. But yeh you charge me a fortune for the product. Carry on like that you will lose customers as fast as you like!!

Always good quality food and coffee from Costa.

Excellent food and service. Friendly driver

Excellent food and service. Friendly driver

Excellent food and service. Friendly driver.

Tastes lovely but missing my little Toblerone chocolate but loving the hot chocolate 👍🏻

4 out of 8 coffees turned up wrong.

I ordered a hot chocolate and 3 toasties. The hot chocolate arrived but the toasties didn’t, but they still charged me for them and now I cannot get a refund! 😡

Ordered a cappuccino but received a coffee that definitely never had any froth on it. At best a flat white. No chocolate dusting on any of the drinks.

No milk in the coffee and no sugar

Coffee arrived fine no food delivered on order

Originally said would arrive at 10.50

Coconut latte doesn't have coconut milk but cows milk and my work colleague is allergic

I ordered 1 large latte and 1 large hot chocolate, latte was fine but got medium hot chocolate instead of a large

Food was really nice and coffees were nice and hot

Just been to Cornwall Services and even thoough the staff are very nice here it's only about 8C outside but the cold air is being pumped out of the air conditioning units as usual making the cafe really cold and drafty. As a result everyone sat here with coats on and a few even wearing beanies too as it's so cold. Why do Costa have to make their coffee shops so cold all the time. It makes it quite unpleasant to try and enjoy your coffee plus your coffee goes cold very quickly indeed. Please Costa, even if you don't want to put any heating on because of energy costs etc at least turn the cold blowers off. Come on be fair.

Lovely coffee and wonderful service xx

Brilliant service was an anniversary gift and Costa created a little heart shaped note - always great coffee and lots of sweet stuff to add. Great service

They didn't even look at the order or they would have seen the extras we wanted in our coffee

The sandwich had a nice flavour but very overcooked

For some reason you have changed my address. I do not live at 34 Kirby Road I live at Andover Villa Kirby Road

There were parts of the order missing

Delivery driver made no effort to come to reception but just stood in the car park - I don't know how long he'd been there when I found him - coffees were lukewarm tho

Lovely food but there were missing items

I'm so hungover this driver is actually my best friend

The hot chocolate was cold I don’t understand that when it come five mins away and my coffee was warm not hot hot drinks are hot drinks or meant to be

I ordered and paid for a large latte and got a medium latte.

5 stars food piping hot and drink.

the bap was hard food was hot drink was hot

They didn't have what I asked for. So instead of cancelling the order they replaced them with things a didn't want. And the things they replaced them with were cheaper. Not the first time this has happened.

Food was missing and latte and hot chocolate spilt in bag!

Ordered a large caffeinated soya latte with sugar free hazelnut syrup but there was no hazelnut syrup in my coffee.

Order had item missing, coffee wasn’t marked so didn’t know which was which? Having an Almond intolerance this was frustrating and had to tip coffees away. Now waiting 3 days for a refund…

kit kat muffins put in bag next to hot coffee outcome melted !

Breakfast wrap was fine, sausage toastie is so over cooked I can’t eat it it’s rock hard and the new golden coffee latte thing just tasted like coffee no caramel flavour at all plus it was 20 mins late

Hot chocolate tasted disgusting couldn’t drink it

Food was freezing cold and so was the hot chocolate. The cold drink was put in with hot food. This is unacceptable.

I have used this service twice now for Costa - and both times items have been missing. While it is easy to report missing items - it would be lovely to get everything we ordered. An option to call someone to discuss would also be helpful. This rating is reflective of the delivery only.

My cup was broken coffee spilt in bag and on holder. The cup was soggy and collapsed what was left of coffee out in a cup indoors.

No clear information for covid rules or directions very poor service from staff member. Giving out her orders with very aggressive voice. Love costa coffee but will not return to this branch again.

Love the layout of this place and the staff were excellent. Coffee was good, as always. Nice layout. All these bad reviews are quite shocking to read.

Service with a smile and coffee as always very good. Had to wait about 10 minutes after ordering but they were very busy. Enjoy

Went for drink and a panini. I asked for hot chocolate with cream and wife had coffee. The person serving didn't look like he had any brain cells and then they told me they had run out of cream for my hot chocolate. They then gave me a 45p refund, when I went to collect my cappuccino they went to give me a regular and not medium what I ordered so had to redo this as well. I think Costa could do with retraining staff none of them seem to know what they are doing. Also couldn't use my points to pay as there server couldn't do it.

Great coffee as usual but why does it have to be so cold inside. It was warmer outside. Not a comfortable place to be either..place has no atmosphere. Thought we would go back to here as we usually go to the eastgate one..and from now on we will always be doing so.

We had been here quite a few times, coffee as good as always But since there recent closure & re fit , there is now a lot less seating inside ..... Why ??? A bigger counter and more room for the staff, but customers Have a lot less room, so we will no longer use this Costa Whoever thought this out has very little business sense (The Costa upstairs in Eastgare by Debenhams is now much better and good choice ) Cheers M x

The decline of Basildon town centre is no better appitomised than the pavilion Costa coffee. A filthy premises, inside and out with staff who have little in interest in either cleanliness or customer service. The owners of this franchise should be ashamed of themselves and should be taken to task by the council as a poor advertisement for the so called redevelopment of the town centre. Other reviews would suggest that this pensioner is not the only one complaining. Disgrace!

Was given 2 lattes that were watery and tasteless got the impression that because they were due to close soon they were not interested, my fault should have complained but couldnt be bothered and Ive got a loyalty card

Vastly overpriced drinks and food. Very slow service as there isn't enough staff. I try to avoid Costa whenever I can as there are better deals elsewhere

I don't mind it but tbh it is a bit expensive just for a cuppa, but the staff are always friendly it's always clean

As always cofffee was up to usual standard but the air con was so cold we would have been warmer sitting outside...and it wasn't a warm day..next time i am going to the one in the eastgate centre.

Met friends for breakfast and was pleasantly surprised - I had a large latte and almond croissant. All fresh and delicious.

Awful service. Was served by a lady (think her name was Lea?) who was unbelievably rude and unhappy. She was more interested in talking to her mates and her colleague than she was in actually telling me what I had to pay for my food. Never been served by such a miserable person.

The usual chain-store for coffees. Nothing different to the hundreds around the country, the coffee was acceptable and hot with vastly over-priced pastries.

Who ever designed the new Costa Refit in the town centre needs sacking, before it was a lovely coffee house, lots of seating, comfortable, relaxing, now the counter section takes up half the shop hardly any seating and what is their is hard wooden not inviting or comfortable it's almost like they have made it that hardly any people can sit inside and if you do you won't stay for long as it's so uncomfortable and awful. We waited longer than ever for our drinks so the extra counter space doesn't make them quicker, one drink was wrong the other awful we had the coffee coolers, didn't take them back as waited so long in the first place, tried sitting inside but so awful moved outside. Left ours drinks as they were discussing and left, why change something for the worse it's just horrible now and we will go too Starbucks from now