Based on 416 opinions finded in 4 websites
Based on 416 opinions finded in 4 websites
Nº 283 in 474 in Middlesbrough
Nº 30 of 42 Other cuisines in Middlesbrough
Opinions
The staff at Costa are always happy which is my go to coffee shop the they don't just ask you if you want coffee they always ask if u want food or cakes
Keith Wright . 2024-11-10
MORE AT Google
It's a Costa. Just a shame the boss seems to have a habit.
Andrew T . 2024-09-28
MORE AT Google
The only minus is the toilet not working nearest one is macdonalds
Jinny Todd . 2024-09-04
MORE AT Google
Absolutely shocking no air conditioning toilets not working how can you run a business without toilets? The toilets have been out of service for while I have to go to M’cdonalds to use their facilities. Not acceptable.
Bane B . 2024-08-29
MORE AT TripAdvisor
I go regularly there and enjoy every single moment
Abdusalam Glidi . 2024-08-23
MORE AT Google
Sorry but with staff having to take orders then turning away making ☕ coffee wait at desk far to long
James Finn . 2024-08-17
MORE AT Google
Always like a Costa and this is one of our regular venues.
David Harrington . 2024-08-05
MORE AT Google
Good coffee and great service. Cakes etc are a bit pricey and on the small side.
Shivaun Southern . 2024-05-26
MORE AT Google
Wonderful service and a delicious bubble tea 😍 I couldn’t have asked for a more welcoming atmosphere and more attentive staff members, will definitely be coming back to this Middlesbrough branch soon!!!
Daily Bailey . 2024-05-09
MORE AT Google
This place was filthy, lots of dirty tables , staff took time to turn round to greet us, we seemed to have interpreted their chat.
Gill Maher . 2024-05-04
MORE AT Google
Josh showing outstanding service. And customer joy.
denny sanderson . 2024-05-01
MORE AT Google
Its scruffy. No medium cups or teaspoons. Apparently all stolen by customers. Says a lot about the clientele.
Mary Wright . 2024-03-21
MORE AT Google
The place smelled of stale milk. Quality of drink was fine and it was brought over. What I was impressed with was the treatment of another customer who had additional needs. They were made to feel valued and important. Great level of service to that person.
Tracie . 2024-03-17
MORE AT Google
Fabulous, delivered real quick. Much appreciated thank you 😊
Katie . 2024-03-10
MORE AT Just Eat
I went today to the costa coffee in the cleveland town center, the guy who worked there was not friendly, i had to wait for a long time to order. He ignored me. Eventhough he scanned my qr code in the app, still i havn't received the beans. This is not the first time. They show that they are scanning, but the beans don't add to the account. And whenever i go, always bad smell coming. Very dissapointed about the service.
sachin athukorala . 2024-03-09
MORE AT Google
The staff are so good 1 guy in particular was so nice and very chatty
1zoolook0 . 2024-02-27
MORE AT Google
Popped in for a cuppa, really friendly staff and a nice and clean coffee shop 👌
Marie Deano . 2024-02-25
MORE AT Google
Yeah I like this Costa people nice I have a few time staff same nice
Peter Malone . 2024-02-12
MORE AT Google
Costa in the Cleveland Centre is absolutely my go to place to have a quick bite and a drink when out and about in town. The coffee is always delicious and the sandwiches are rather tasty too, I had a caramel latte with cream and a bacon bun which were both delightful. On top of all that there was plenty of seating available at peak lunch time and the staff were excellent in both service and attitude. Josh the gentleman who served me was very friendly and had a great personality really put a smile to my face. Highly recommended!
Ben Brown . 2024-01-23
MORE AT Google
Had a wonderful Hot Milk Shake, beautiful! Staff nice and friendly.
Gary Morris . 2024-01-18
MORE AT Google
I've never encountered staff like this in a coffee shop chain before. Absolutely phenomenonal service and attitude. Well done
Chris Rusius . 2024-01-09
MORE AT Google
Have been here a few times now as it's one of the only locations to relax and breastfeed the baby in the shopping centre. However I won't be returning, the place is dirty, not very nice coffees, toilet is always out of order which is not ideal with a baby. The place is also quite run down and needs some money spending on it, lights hanging out of the ceiling, worn out furniture etc.
Cat P . 2023-12-10
MORE AT Google
Costa is my favourite place to go. Great Customer service and lovely coffee !
Sabbie Design . 2023-11-29
MORE AT Google
Lovely staff, crowded tables, store not very big
Mandy Clark . 2023-10-16
MORE AT Google
Seems like they want to deliver whatever they feel like
Haydar . 2023-09-30
MORE AT Just Eat
I love Costa coffee always a great coffee especially when I know its good and I can relax as well
Anne Flaherty . 2023-09-20
MORE AT Google
Order never turned up. Says delivered but hasn’t. And no way to contact Costa coffee to help.
Micha . 2023-09-19
MORE AT Just Eat
We had Latte and toast. Both were good. Staff are friendly.
frances kidd . 2023-09-03
MORE AT Google
Quick service but all sorts of customers especially noisy women with prams and kids so quite loud but nice food and drink
Viyasan . 2023-08-08
MORE AT Google
Good Costa and attentive, friendly staff
Peter Flynn . 2023-07-29
MORE AT Google
Great banter with the staff. Always enjoy going in here
Nicky Smith . 2023-07-20
MORE AT Google
Lovely coffee this morning, Josh and a lady with red hair making the coffees, really polite and lovely with the customers ☺️
Jo Beckwith . 2023-07-12
MORE AT Google
Fantastic store very friendly staff fast service food and drinks as expected every time no complaints at all always clean
Gary Radley . 2023-07-11
MORE AT Google
Love Costa coffee is great not the cheapest in town but very nice
Maria Wall . 2023-06-24
MORE AT Google
Costa always produce consistent coffee. I had an Americano and my colleague had a latte. No problem when asking for extra hot water. Only downside was toilet out of action
Robert Duncan Malloch . 2023-06-20
MORE AT Google
love Costa don't love paying extra 50p because I can't drink milk ,no one else charges extra
clare . 2023-06-17
MORE AT Google
I just received berry mango bubble tea in middlesbrough grange road..the taste of tea as horrible as the boy served me the tea . He’s a racist as well.
Jannat Kona . 2023-06-16
MORE AT Google
Staff always super friendly and enthusiastic!
Emma Pennington . 2023-06-15
MORE AT Google
Toilet let it down, not very clean at all
Kenneth John . 2023-06-04
MORE AT Google
La mesa estaba sucia y la higiene de la máquina de café un desastre
María Isabel Reffo . 2023-05-21
MORE AT Google
Called in today had drinks and toasties ,2 lads serving the smaller lad was a bit hyper but all good fun,was fairly busy we sat at back near toilets and tables were rocky need sorting also maybe more staff to observe and tidy up ,food was nice and drinks even though a bit expensive good choice though.
realdeal_9 . 2023-05-19
MORE AT TripAdvisor
First time visiting this costa in Middlesbrough, such lovely staff 🙂
Jade Barratt . 2023-04-13
MORE AT Google
Called in for a coffee after a tiring coach ride up from Manchester to see my partner, soon as I walked in the vibe was so calm and welcoming, the lady and gentleman working this morning were amazing, helpful and very upbeat, walked in to a queue of about 6/7 people and was only waiting a couple minutes for my coffee, very fast and very friendly service with a smile, if I could give more than 5 stars I would, keep up the great work, them 2 make a great team!
Lewis B . 2023-04-07
MORE AT TripAdvisor
2 young staff in the shop where both so polite and bubbly. Young lad has such a rapport with the customers it's unreal and the young girl who made my coffee thanks to her i can say best coffee I've had!! Highly recommended.
P G . 2023-03-04
MORE AT Google
Not a very pleasant or relaxing location, and an insufferable, overbearing twerp behind the counter. Will avoid in future.
Bert Pickles . 2023-02-20
MORE AT Google
Came to this Costa with my family a few times this week . However will not be returning. Female staff look satanic!! Not appropriate for the work place. They need church. Scary makeup and tattoos. What has happened to this generation!
Jill B . 2023-02-17
MORE AT TripAdvisor
Love Costa, love the atmosphere, Staff are so friendly and the foods is lovely
Joan Brodrick . 2023-02-11
MORE AT Google
A genuinely lovely morning team, especially Josh & Chanty! Always make great drinks and have great banter!
Ben Cavanagh . 2023-01-27
MORE AT Google
Visiting Middlesbrough for a course. Needed a caffeine hit so poppet into the Costa in the Cleveland centre. To say they were run off their feet would be an understatement. That notwithstanding, the staff albeit stressed, were cheerful, professional and attentive. The team leader Josh, was very customer focused, dynamic and kept the queue informed and entertained. I travel all over the world and frequent many coffee houses. It is so easy to just drink your coffee and say nothing. This was not the case in this instance. I felt that the Cleveland centre Costa staff deserved to be recognised and that is why i am leaving a good review.
Ricki McNeil . 2023-01-25
MORE AT Google
Visited the Cleveland Centre shop today and the staff were so lovely and seemed happy in their work. Will definitely go again.
SUE BRITNELL . 2023-01-20
MORE AT Google
Absolutely lovely and friendly staff I come in every time I’m in Middlesbrough! Great customer service and make you feel welcomed.
Charlie Thompson . 2023-01-18
MORE AT Google
It’s always lovely to come to this shop, the lady who served me today was so accommodating and the banter and jokes from the dark haired lad made us chuckle 🤣x
Ellie jodie Simmons . 2023-01-18
MORE AT Google
Fresh moist banana bread, my favourite, fresh fresh cream for my hot chocolate and the friendliest staff member I've ever met anywhere. Josh I think. He deserves a raise! Always goes above and beyond to make sure all customers are as happy as he can make them, very refreshing.
Leigh Bennett . 2023-01-11
MORE AT Google
I was enjoying a lovely coffee made absolutely perfectly until someone called Jack started his shift. He is unbelievably loud and spent the entire time slagging off Costa , his line manager and speaks in a very patronising tone. The entire shop could hear it in fact even the staff at Iceland could hear him. I walked up to him as I was leaving and suggested that he quits his job and looks for something else or to stop moaning. Totally ruined a peaceful time I was trying to have on my day off .
NN . 2023-01-05
MORE AT Google
Just had a coffee staff were friendly nice cup of coffee
Dave Pearsall . 2022-12-27
MORE AT Google
2 bacon baps and sausage nap and all were cold. Drinks were also not hot
susan awford . 2022-12-01
MORE AT Google
Lovely service, had a latte and toast, staff very friendly and helpful
Sophie Jackson . 2022-11-26
MORE AT Google
The experience is good though I haven't had the pleasure of fully dinning in. This review is highly subjective and it's based on my little experience buying coffee.
Adebowale Adebiyi . 2022-11-24
MORE AT Google
I enjoyed my favourite. A coconut vanilla latte, its sweet and creamy without sugar. The staff help me by carrying it to the table. Always service with a smile, i love going to costa. Get the app makes you save for a free one and more.
Anthony Kemp . 2022-11-07
MORE AT Google
Only visit this store a few times but last time no straws this time no cream to top my Frappe😢. The toilet seat loose & no paper very unhygienic. Last visit. Bring back Starbucks.
Dawn P . 2022-10-25
MORE AT TripAdvisor
Vert slow service.no butter for toast then charged for marmalade .only one toilet with broken toilet seat
Derek . 2022-10-17
MORE AT Google
Lovely manager. Very friendly and chatty.
Jack Mather . 2022-10-01
MORE AT Google
The friendliest staff I have ever come across! Especially short dark and handsome 😂 By far best costa I’ve visited! Keep up that friendly vibe guys 👏
Cath Richardson . 2022-09-27
MORE AT Google
Coffee is great no doubt, the only issue being, most of the times, there won't be a cell phone network.
Ayush Banerjee . 2022-09-05
MORE AT Google
Always a lovely cup of coffee new flavour really nice maple syrup would recommend not so keen on the muffin as has hazelnuts as well as maple syrup and not a lover of nuts
Carole Brown . 2022-09-04
MORE AT Google
Think his name was rob or Ross His service was amazing Really polite and professional
EMILY BURRELL . 2022-08-27
MORE AT Google
Beat Costa staff ever. Thank you for the banana cake!!!!!
Charlotte Albrighton . 2022-08-24
MORE AT Google
staff go above and beyond to form a good customer-server connection and help out without even being asked overall a really nice atmosphere :)
kirstin . 2022-08-19
MORE AT Google
Always use this costa in Middlesbrough staff are always friendly and helpful must mention the manager who is always happy and makes you feel very welcome always a. friendly environment
peter cooper . 2022-08-04
MORE AT Google
Friendly staff and funny. Always help if you need it
Janet Banks . 2022-07-06
MORE AT Google
Nice place, lovely staff. Only downside is often hard to find a table.
Lard Ar . 2022-06-14
MORE AT Google
A man kept trying to take pictures of me an my friend the whole time we were here, we told the staff because we felt really creeped out an noticed him staring at other women and staff, thought they would hv stopped him coming in. Came in a few days ago an he was sat there like normal an the staff were even calling him 'buddy'. It's clear they don't care about the safety of the customers I left straight away, none of my friends or family will ever come here again and I warn others not to too
Ira B . 2022-05-18
MORE AT TripAdvisor
Super friendly staff who clearly love their job!
Jade Clarke . 2022-05-13
MORE AT Google
The mango cooler is my new favourite 😍
amna ahmed . 2022-05-08
MORE AT Google
Very good today 50% off some sandwich and cakes
Patricia Sumpton . 2022-04-16
MORE AT Google
You get the same choice as any Costa but what makes it is the staff who were excellent.
Neil Jefferson . 2022-04-15
MORE AT Google
Its verey good and nice but if mor biger good
Khidir Ahmed . 2022-04-06
MORE AT Google
Always enjoy coffee and staff very friendly
caroline fox . 2022-04-01
MORE AT Google
I mean it's Costa! And who doesn't like a coffee
Olayinka Bashir . 2022-03-22
MORE AT Google
Always a big fan of Costa and the drinks, whilst they don't change much, have a good selection and there's sometimes seasonal choices The food isnt great for gluten free sufferers but everyone else has a good selection of cakes, biscuits, toasties and salads. I generally always get a latte but the ruby hot chocolate which is the pink drink in the picture, but ignore the lackluster squidge of cream on top, they're normally a lot more 'generous' than that lol The boy has a chocolate frostini no coffee and my partner has a cappuccino.
Charlotte Teece . 2022-03-07
MORE AT Google
I experience Costa coffee but I love it!
Hodan Adan . 2022-03-01
MORE AT Google
Good as always except we got paper cups and not pot ones. I did put on about a member of staff stomping around and thus was cut off why?
james rutherford . 2022-02-14
MORE AT Google
Good coffee, tables could have been cleared .
Paul Sadler . 2022-02-07
MORE AT Google
Nice and clean staff friendly coffee hot yes their is a but coming lol when the toilet is out of order try getting it fixed ASAP as it had been closed for a few days not good
Susan Hodgson . 2021-12-20
MORE AT Google
Always like a Costa on a cold miserable shopping day, pop in here occasionally.
Kevin Morby . 2021-12-16
MORE AT Google
I'm a huge fan of their latte.. I used to go there on almost evry Thursday...just to hve coffee And also their butter cookies really yum yum yummmy
Sona M M . 2021-11-29
MORE AT Google
Love a Costa, tea coffee, toast, sausage bun, what more could you want.
Allan Roberts . 2021-11-25
MORE AT Google
The Branch of Costa in the Cleveland Centre in Middlesbrough is undoubtedly the the most cramped and scruffiest one I have been in. Granted, it was busy - but surely that is what you might expect in such a location; and all the more reason to make sure that the limited tables are made available by clearing and tidying them promptly. There was extra seating outside, but (a) it was a tad too cold for that and (b) many of the tables were occupied by various blokes who seemed to be using it as a smoking corner, with no coffees in sight. We went to a nearby Caffè Nero and the difference was polar, with roomy, clean and comfortable surroundings and quick service. And after our coffees we passed Costa again and the smokers were still in situ outside, while the scrum continued indoors.
johnhouston2 . 2021-11-25
MORE AT TripAdvisor
Love the coffee, was impressed with the speed today of the staff , normally have to wait ages for my coffee 👍👍
Linda Coates . 2021-11-21
MORE AT Google
Polite and respectful and considerate staff, good atmosphere aswell
Brian Winward . 2021-10-23
MORE AT Google
Clicked and collected, fab service.
H P . 2021-10-05
MORE AT Google
The best café in Town. Friendly staff, clean and tidy ****🌟
Derek Starling . 2021-09-02
MORE AT Google
The coffee was lovely , the staff are overly friendly the lady who served me seemed to jump on me when l went in, which didn't really give me enough time to decide what l wanted.
Vicky Graham . 2021-08-17
MORE AT Google
Service okay, however the coffee was really badly made , soya milk was not frosted enough for latte and cortado was 👎👎, so far worse coffee we had in Costa, disappointing
Sandra Gr . 2021-07-28
MORE AT Google
Always clean and tidy, pleasant staff.
june fosse . 2021-07-23
MORE AT Google
Sat and chilled. Nice staff. ILL BE BACK. Now who said that.?????
Paul Orvice . 2021-07-08
MORE AT Google
Coffee delicious as usual ,service very good, most of the staff pleasant and helpful, one member of staff rude and unprofessional
Pauline Robson . 2021-06-29
MORE AT Google
Just called in for a drink. As usual staff very helpful and shop clean. Nice coffee.
Ann Dodgson . 2021-06-01
MORE AT Google
Visited last Sunday lunchtime. The staff were super helpful and pleasant. Top notch!
jens bradburn . 2020-12-24
MORE AT Google
Nothing to say. Costa=perfection
James Wood . 2020-12-07
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in North East
1458 Opinions
We had the sunday carvery here today and it was absolutely beautiful. We cannot fault it at all .It was hot and the meat was succulent and very nice vegetables.The place itself is inviting and has a lovely atmosphere We will definately be back 😀
97 Opinions
Stumbled on this little gem by total accident - it was stormy outside with rain and wind and we needed somewhere warm to half a cuppa and by kids some breakfast. Reading the previous review, they said staff were not engaging - honestly it was the complete opposite for us, the ladies had such warmth and friendlyness that my 10 year old asked why everybody in Middlesbrough was so friendly? (We are from London and was visiting for work) The food was as good as any other cafe and the selection was plentiful. I did think the portions however were a on the smaller side perhaps but honestly you couldn't fault it for anything else. I loved the quiet, non-instrusive music which was played in the background rather than taking over the ambience. All on all, a pleasant visit with lovely staff and reasonable prices. Thank you.
1435 Opinions
Good food at reasonable prices. Really broad veggie options and the service was brilliant.
30 Opinions
My favourite coffee shop in Boro! The staff are fab, it's like spending time with friends. I love them all. I am an absolute regular. Keep doing the amazing job you all do! X
17 Opinions
Hemos ido con unxs compás de trabajo. Y una camarera ha denunciado a un amigo sin razón, le hemos tratado de explicar mas de una vez que estaba equivocada pero aún así ha sostenido su postura. Hemos echo las denuncias correspondientes . Favor de no ir a este lugar . Gracias