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3.9

Based on 416 opinions finded in 4 websites

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Nº 283 in 474 in Middlesbrough

Nº 30 of 42 Other cuisines in Middlesbrough

CUSTOMERS TALK ABOUT DISHES WITH..coffee

comment_iconOpinions

The staff at Costa are always happy which is my go to coffee shop the they don't just ask you if you want coffee they always ask if u want food or cakes

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Keith Wright . 2024-11-10

MORE AT Google

It's a Costa. Just a shame the boss seems to have a habit.

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Andrew T . 2024-09-28

MORE AT Google

The only minus is the toilet not working nearest one is macdonalds

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Jinny Todd . 2024-09-04

MORE AT Google

Absolutely shocking no air conditioning toilets not working how can you run a business without toilets? The toilets have been out of service for while I have to go to M’cdonalds to use their facilities. Not acceptable.

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Bane B . 2024-08-29

MORE AT TripAdvisor

I go regularly there and enjoy every single moment

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Abdusalam Glidi . 2024-08-23

MORE AT Google

Sorry but with staff having to take orders then turning away making ☕ coffee wait at desk far to long

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James Finn . 2024-08-17

MORE AT Google

Always like a Costa and this is one of our regular venues.

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David Harrington . 2024-08-05

MORE AT Google

Good coffee and great service. Cakes etc are a bit pricey and on the small side.

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Shivaun Southern . 2024-05-26

MORE AT Google

Wonderful service and a delicious bubble tea 😍 I couldn’t have asked for a more welcoming atmosphere and more attentive staff members, will definitely be coming back to this Middlesbrough branch soon!!!

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Daily Bailey . 2024-05-09

MORE AT Google

This place was filthy, lots of dirty tables , staff took time to turn round to greet us, we seemed to have interpreted their chat.

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Gill Maher . 2024-05-04

MORE AT Google

Josh showing outstanding service. And customer joy.

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denny sanderson . 2024-05-01

MORE AT Google

Its scruffy. No medium cups or teaspoons. Apparently all stolen by customers. Says a lot about the clientele.

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Mary Wright . 2024-03-21

MORE AT Google

The place smelled of stale milk. Quality of drink was fine and it was brought over. What I was impressed with was the treatment of another customer who had additional needs. They were made to feel valued and important. Great level of service to that person.

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Tracie . 2024-03-17

MORE AT Google

Fabulous, delivered real quick. Much appreciated thank you 😊

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Katie . 2024-03-10

MORE AT Just Eat

I went today to the costa coffee in the cleveland town center, the guy who worked there was not friendly, i had to wait for a long time to order. He ignored me. Eventhough he scanned my qr code in the app, still i havn't received the beans. This is not the first time. They show that they are scanning, but the beans don't add to the account. And whenever i go, always bad smell coming. Very dissapointed about the service.

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sachin athukorala . 2024-03-09

MORE AT Google

The staff are so good 1 guy in particular was so nice and very chatty

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1zoolook0 . 2024-02-27

MORE AT Google

Popped in for a cuppa, really friendly staff and a nice and clean coffee shop 👌

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Marie Deano . 2024-02-25

MORE AT Google

Yeah I like this Costa people nice I have a few time staff same nice

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Peter Malone . 2024-02-12

MORE AT Google

Costa in the Cleveland Centre is absolutely my go to place to have a quick bite and a drink when out and about in town. The coffee is always delicious and the sandwiches are rather tasty too, I had a caramel latte with cream and a bacon bun which were both delightful. On top of all that there was plenty of seating available at peak lunch time and the staff were excellent in both service and attitude. Josh the gentleman who served me was very friendly and had a great personality really put a smile to my face. Highly recommended!

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Ben Brown . 2024-01-23

MORE AT Google

Had a wonderful Hot Milk Shake, beautiful! Staff nice and friendly.

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Gary Morris . 2024-01-18

MORE AT Google

I've never encountered staff like this in a coffee shop chain before. Absolutely phenomenonal service and attitude. Well done

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Chris Rusius . 2024-01-09

MORE AT Google

Have been here a few times now as it's one of the only locations to relax and breastfeed the baby in the shopping centre. However I won't be returning, the place is dirty, not very nice coffees, toilet is always out of order which is not ideal with a baby. The place is also quite run down and needs some money spending on it, lights hanging out of the ceiling, worn out furniture etc.

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Cat P . 2023-12-10

MORE AT Google

Costa is my favourite place to go. Great Customer service and lovely coffee !

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Sabbie Design . 2023-11-29

MORE AT Google

Lovely staff, crowded tables, store not very big

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Mandy Clark . 2023-10-16

MORE AT Google

Seems like they want to deliver whatever they feel like

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Haydar . 2023-09-30

MORE AT Just Eat

I love Costa coffee always a great coffee especially when I know its good and I can relax as well

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Anne Flaherty . 2023-09-20

MORE AT Google

Order never turned up. Says delivered but hasn’t. And no way to contact Costa coffee to help.

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Micha . 2023-09-19

MORE AT Just Eat

We had Latte and toast. Both were good. Staff are friendly.

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frances kidd . 2023-09-03

MORE AT Google

Quick service but all sorts of customers especially noisy women with prams and kids so quite loud but nice food and drink

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Viyasan . 2023-08-08

MORE AT Google

Good Costa and attentive, friendly staff

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Peter Flynn . 2023-07-29

MORE AT Google

Great banter with the staff. Always enjoy going in here

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Nicky Smith . 2023-07-20

MORE AT Google

Lovely coffee this morning, Josh and a lady with red hair making the coffees, really polite and lovely with the customers ☺️

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Jo Beckwith . 2023-07-12

MORE AT Google

Fantastic store very friendly staff fast service food and drinks as expected every time no complaints at all always clean

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Gary Radley . 2023-07-11

MORE AT Google

Love Costa coffee is great not the cheapest in town but very nice

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Maria Wall . 2023-06-24

MORE AT Google

Costa always produce consistent coffee. I had an Americano and my colleague had a latte. No problem when asking for extra hot water. Only downside was toilet out of action

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Robert Duncan Malloch . 2023-06-20

MORE AT Google

love Costa don't love paying extra 50p because I can't drink milk ,no one else charges extra

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clare . 2023-06-17

MORE AT Google

I just received berry mango bubble tea in middlesbrough grange road..the taste of tea as horrible as the boy served me the tea . He’s a racist as well.

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Jannat Kona . 2023-06-16

MORE AT Google

Staff always super friendly and enthusiastic!

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Emma Pennington . 2023-06-15

MORE AT Google

Toilet let it down, not very clean at all

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Kenneth John . 2023-06-04

MORE AT Google

La mesa estaba sucia y la higiene de la máquina de café un desastre

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María Isabel Reffo . 2023-05-21

MORE AT Google

Called in today had drinks and toasties ,2 lads serving the smaller lad was a bit hyper but all good fun,was fairly busy we sat at back near toilets and tables were rocky need sorting also maybe more staff to observe and tidy up ,food was nice and drinks even though a bit expensive good choice though.

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realdeal_9 . 2023-05-19

MORE AT TripAdvisor

First time visiting this costa in Middlesbrough, such lovely staff 🙂

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Jade Barratt . 2023-04-13

MORE AT Google

Called in for a coffee after a tiring coach ride up from Manchester to see my partner, soon as I walked in the vibe was so calm and welcoming, the lady and gentleman working this morning were amazing, helpful and very upbeat, walked in to a queue of about 6/7 people and was only waiting a couple minutes for my coffee, very fast and very friendly service with a smile, if I could give more than 5 stars I would, keep up the great work, them 2 make a great team!

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Lewis B . 2023-04-07

MORE AT TripAdvisor

2 young staff in the shop where both so polite and bubbly. Young lad has such a rapport with the customers it's unreal and the young girl who made my coffee thanks to her i can say best coffee I've had!! Highly recommended.

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P G . 2023-03-04

MORE AT Google

Not a very pleasant or relaxing location, and an insufferable, overbearing twerp behind the counter. Will avoid in future.

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Bert Pickles . 2023-02-20

MORE AT Google

Came to this Costa with my family a few times this week . However will not be returning. Female staff look satanic!! Not appropriate for the work place. They need church. Scary makeup and tattoos. What has happened to this generation!

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Jill B . 2023-02-17

MORE AT TripAdvisor

Love Costa, love the atmosphere, Staff are so friendly and the foods is lovely

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Joan Brodrick . 2023-02-11

MORE AT Google

A genuinely lovely morning team, especially Josh & Chanty! Always make great drinks and have great banter!

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Ben Cavanagh . 2023-01-27

MORE AT Google

Visiting Middlesbrough for a course. Needed a caffeine hit so poppet into the Costa in the Cleveland centre. To say they were run off their feet would be an understatement. That notwithstanding, the staff albeit stressed, were cheerful, professional and attentive. The team leader Josh, was very customer focused, dynamic and kept the queue informed and entertained. I travel all over the world and frequent many coffee houses. It is so easy to just drink your coffee and say nothing. This was not the case in this instance. I felt that the Cleveland centre Costa staff deserved to be recognised and that is why i am leaving a good review.

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Ricki McNeil . 2023-01-25

MORE AT Google

Visited the Cleveland Centre shop today and the staff were so lovely and seemed happy in their work. Will definitely go again.

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SUE BRITNELL . 2023-01-20

MORE AT Google

Absolutely lovely and friendly staff I come in every time I’m in Middlesbrough! Great customer service and make you feel welcomed.

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Charlie Thompson . 2023-01-18

MORE AT Google

It’s always lovely to come to this shop, the lady who served me today was so accommodating and the banter and jokes from the dark haired lad made us chuckle 🤣x

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Ellie jodie Simmons . 2023-01-18

MORE AT Google

Fresh moist banana bread, my favourite, fresh fresh cream for my hot chocolate and the friendliest staff member I've ever met anywhere. Josh I think. He deserves a raise! Always goes above and beyond to make sure all customers are as happy as he can make them, very refreshing.

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Leigh Bennett . 2023-01-11

MORE AT Google

I was enjoying a lovely coffee made absolutely perfectly until someone called Jack started his shift. He is unbelievably loud and spent the entire time slagging off Costa , his line manager and speaks in a very patronising tone. The entire shop could hear it in fact even the staff at Iceland could hear him. I walked up to him as I was leaving and suggested that he quits his job and looks for something else or to stop moaning. Totally ruined a peaceful time I was trying to have on my day off .

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NN . 2023-01-05

MORE AT Google

Just had a coffee staff were friendly nice cup of coffee

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Dave Pearsall . 2022-12-27

MORE AT Google

2 bacon baps and sausage nap and all were cold. Drinks were also not hot

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susan awford . 2022-12-01

MORE AT Google

Lovely service, had a latte and toast, staff very friendly and helpful

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Sophie Jackson . 2022-11-26

MORE AT Google

The experience is good though I haven't had the pleasure of fully dinning in. This review is highly subjective and it's based on my little experience buying coffee.

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Adebowale Adebiyi . 2022-11-24

MORE AT Google

I enjoyed my favourite. A coconut vanilla latte, its sweet and creamy without sugar. The staff help me by carrying it to the table. Always service with a smile, i love going to costa. Get the app makes you save for a free one and more.

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Anthony Kemp . 2022-11-07

MORE AT Google

Only visit this store a few times but last time no straws this time no cream to top my Frappe😢. The toilet seat loose & no paper very unhygienic. Last visit. Bring back Starbucks.

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Dawn P . 2022-10-25

MORE AT TripAdvisor

Vert slow service.no butter for toast then charged for marmalade .only one toilet with broken toilet seat

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Derek . 2022-10-17

MORE AT Google

Lovely manager. Very friendly and chatty.

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Jack Mather . 2022-10-01

MORE AT Google

The friendliest staff I have ever come across! Especially short dark and handsome 😂 By far best costa I’ve visited! Keep up that friendly vibe guys 👏

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Cath Richardson . 2022-09-27

MORE AT Google

Coffee is great no doubt, the only issue being, most of the times, there won't be a cell phone network.

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Ayush Banerjee . 2022-09-05

MORE AT Google

Always a lovely cup of coffee new flavour really nice maple syrup would recommend not so keen on the muffin as has hazelnuts as well as maple syrup and not a lover of nuts

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Carole Brown . 2022-09-04

MORE AT Google

Think his name was rob or Ross His service was amazing Really polite and professional

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EMILY BURRELL . 2022-08-27

MORE AT Google

Beat Costa staff ever. Thank you for the banana cake!!!!!

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Charlotte Albrighton . 2022-08-24

MORE AT Google

staff go above and beyond to form a good customer-server connection and help out without even being asked overall a really nice atmosphere :)

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kirstin . 2022-08-19

MORE AT Google

Always use this costa in Middlesbrough staff are always friendly and helpful must mention the manager who is always happy and makes you feel very welcome always a. friendly environment

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peter cooper . 2022-08-04

MORE AT Google

Friendly staff and funny. Always help if you need it

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Janet Banks . 2022-07-06

MORE AT Google

Nice place, lovely staff. Only downside is often hard to find a table.

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Lard Ar . 2022-06-14

MORE AT Google

A man kept trying to take pictures of me an my friend the whole time we were here, we told the staff because we felt really creeped out an noticed him staring at other women and staff, thought they would hv stopped him coming in. Came in a few days ago an he was sat there like normal an the staff were even calling him 'buddy'. It's clear they don't care about the safety of the customers I left straight away, none of my friends or family will ever come here again and I warn others not to too

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Ira B . 2022-05-18

MORE AT TripAdvisor

Super friendly staff who clearly love their job!

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Jade Clarke . 2022-05-13

MORE AT Google

The mango cooler is my new favourite 😍

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amna ahmed . 2022-05-08

MORE AT Google

Very good today 50% off some sandwich and cakes

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Patricia Sumpton . 2022-04-16

MORE AT Google

You get the same choice as any Costa but what makes it is the staff who were excellent.

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Neil Jefferson . 2022-04-15

MORE AT Google

Its verey good and nice but if mor biger good

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Khidir Ahmed . 2022-04-06

MORE AT Google

Always enjoy coffee and staff very friendly

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caroline fox . 2022-04-01

MORE AT Google

I mean it's Costa! And who doesn't like a coffee

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Olayinka Bashir . 2022-03-22

MORE AT Google

Always a big fan of Costa and the drinks, whilst they don't change much, have a good selection and there's sometimes seasonal choices The food isnt great for gluten free sufferers but everyone else has a good selection of cakes, biscuits, toasties and salads. I generally always get a latte but the ruby hot chocolate which is the pink drink in the picture, but ignore the lackluster squidge of cream on top, they're normally a lot more 'generous' than that lol The boy has a chocolate frostini no coffee and my partner has a cappuccino.

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Charlotte Teece . 2022-03-07

MORE AT Google

I experience Costa coffee but I love it!

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Hodan Adan . 2022-03-01

MORE AT Google

Good as always except we got paper cups and not pot ones. I did put on about a member of staff stomping around and thus was cut off why?

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james rutherford . 2022-02-14

MORE AT Google

Good coffee, tables could have been cleared .

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Paul Sadler . 2022-02-07

MORE AT Google

Nice and clean staff friendly coffee hot yes their is a but coming lol when the toilet is out of order try getting it fixed ASAP as it had been closed for a few days not good

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Susan Hodgson . 2021-12-20

MORE AT Google

Always like a Costa on a cold miserable shopping day, pop in here occasionally.

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Kevin Morby . 2021-12-16

MORE AT Google

I'm a huge fan of their latte.. I used to go there on almost evry Thursday...just to hve coffee And also their butter cookies really yum yum yummmy

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Sona M M . 2021-11-29

MORE AT Google

Love a Costa, tea coffee, toast, sausage bun, what more could you want.

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Allan Roberts . 2021-11-25

MORE AT Google

The Branch of Costa in the Cleveland Centre in Middlesbrough is undoubtedly the the most cramped and scruffiest one I have been in. Granted, it was busy - but surely that is what you might expect in such a location; and all the more reason to make sure that the limited tables are made available by clearing and tidying them promptly. There was extra seating outside, but (a) it was a tad too cold for that and (b) many of the tables were occupied by various blokes who seemed to be using it as a smoking corner, with no coffees in sight. We went to a nearby Caffè Nero and the difference was polar, with roomy, clean and comfortable surroundings and quick service. And after our coffees we passed Costa again and the smokers were still in situ outside, while the scrum continued indoors.

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johnhouston2 . 2021-11-25

MORE AT TripAdvisor

Love the coffee, was impressed with the speed today of the staff , normally have to wait ages for my coffee 👍👍

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Linda Coates . 2021-11-21

MORE AT Google

Polite and respectful and considerate staff, good atmosphere aswell

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Brian Winward . 2021-10-23

MORE AT Google

Clicked and collected, fab service.

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H P . 2021-10-05

MORE AT Google

The best café in Town. Friendly staff, clean and tidy ****🌟

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Derek Starling . 2021-09-02

MORE AT Google

The coffee was lovely , the staff are overly friendly the lady who served me seemed to jump on me when l went in, which didn't really give me enough time to decide what l wanted.

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Vicky Graham . 2021-08-17

MORE AT Google

Service okay, however the coffee was really badly made , soya milk was not frosted enough for latte and cortado was 👎👎, so far worse coffee we had in Costa, disappointing

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Sandra Gr . 2021-07-28

MORE AT Google

Always clean and tidy, pleasant staff.

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june fosse . 2021-07-23

MORE AT Google

Sat and chilled. Nice staff. ILL BE BACK. Now who said that.?????

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Paul Orvice . 2021-07-08

MORE AT Google

Coffee delicious as usual ,service very good, most of the staff pleasant and helpful, one member of staff rude and unprofessional

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Pauline Robson . 2021-06-29

MORE AT Google

Just called in for a drink. As usual staff very helpful and shop clean. Nice coffee.

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Ann Dodgson . 2021-06-01

MORE AT Google

Visited last Sunday lunchtime. The staff were super helpful and pleasant. Top notch!

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jens bradburn . 2020-12-24

MORE AT Google

Nothing to say. Costa=perfection

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James Wood . 2020-12-07

MORE AT Google

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Hemos ido con unxs compás de trabajo. Y una camarera ha denunciado a un amigo sin razón, le hemos tratado de explicar mas de una vez que estaba equivocada pero aún así ha sostenido su postura. Hemos echo las denuncias correspondientes . Favor de no ir a este lugar . Gracias