Bluebell Hotel Middlesbrough in Middlesbrough

Stayed the night here, Car park is very large which is good. But make sure you enter your vehicle reg in the tablet job again upon check in at reception. Check in fine. Room, stinks of drainage / damp. Bed hard as a rock. Double bed is actually two singles together with gap in the middle. Cock porridge up the wall as per pic. Dirty. Bathroom - mould and hair about. Water pressure good though. Shower, too low and basically touches your head and very dated. Overall, rubbish sleep, doors banging in corridor as well, wouldn't stay again.

Pub was fine the young girl serving was very polite. I put the cars number in the machine inside.But a couple of weeks later got stung with a fine and after putting in an appeal and also provided prove that we had a drink in there my appeal was thrown out and i have to pay the fine. I will never set foot in there again.

Great carvery, brilliant venue service and staff

Didn’t stay over there but had a work Christmas night out and it was amazing! Great food great hospitality, staff were all so friendly. Great place will definitely return. Thank you Bluebell for a fab night!!

Christmas event at the blue bell and it was amazing, I was served by David majority of the night and after serving me once he was on the ball remembering my drink and being first to serve me, incredible service and great staff.

We had the sunday carvery here today and it was absolutely beautiful. We cannot fault it at all .It was hot and the meat was succulent and very nice vegetables.The place itself is inviting and has a lovely atmosphere We will definately be back 😀

Friendly and helpful staff, very clean rooms, nice and comfortable. Great quality food and drink, all available in one place. I really enjoyed my cooked breakfast and would recommend the Blue Bell to anyone as it's excellent value for money.

In last few years I keep going in as it's quite local to me with on occasions had poor meals and slow service at bar and my friend has said in past he wint go having had same problem with service as myself but last week I decided to go there instead of the rudds, tipsey cow , Lingfield arms which all give better service I went back to the blue bell to see if it had changed what had changed was the parking system for car park. Normally you pay and get a refund ticket from machine returnable at bar so I bought my ticket £3 and didn't get a refund ticket so I produced the ticket whilst ordering my pint and was tild I can't get a refund so I lost £3 on top of price for a pint making that pint nearly £10. Attitude of staff was appalling, they should of reimbursed my parking fee. Absolutely appalling as usual I wint be going back until a change of management and turn over of staff. I find a reply below to my review and i have no way of responding other than to ammend this review. The signage in car park is 90° out of alignment from front of car parking meter therefore making it unreadable and unnoticeable once infront of car parking meter, it's a genuine mistake on your positioning of sign and as a gesture of good will i should of been reimbursed the £3 I placed in the meter your reply does not offer any reimbursement and is indicative of my original review , poor customer service.

A large car park with disabled spaces is great but the two steps to get into the Bluebell are not. Remember to validate your car registration on the tablet when you enter the pub. The lounge/bar is nicely done out but has a lot of high tables with high stools which aren't suitable for infirm or disabled. At the back there are a few normal size tables on the level and a few up a step (maybe 2). Tables can be pre-booked. We looked at the good selection on the menu all at reasonable prices. Went to bar to order and only one worker was doing cold drinks, tea/coffee AND serving the meals to tables. (Friday lunchtime) Food order was - steak and ale pie with chips, peas and salad. Scampi and chips with peas and tartar sauce. Extra portion of mash Sausage mash and garden peas I was asked if wanted mushy or garden peas. Said garden but told there weren't any so got mushy peas. Food delivered by this overworked young lady and when I pointed out the garden peas on the 2 other plates she said I see what you mean. Each meal came with a small half filled gravy boat. The gravy was almost cold, had a skin and was so thick it had to be scraped out of the boat (and there wasn't enough of it). Mash was very dry. The rest of the meal was fine but no salad with steak and ale pie. Would i go back ? Yes I would, I've had much worse meals elsewhere.

lovely meet up place, lovely food

Lovely place to stay to eat, the people behind the bar were exceptional. Millie James Tom and Jordan were lovely really recommend thanks to them made the time a better experience x

Went to blue bell on Sunday night , I had Millie , Tom Jordan and James all absolutely lovely excellent customer service made the experience really enjoyable would definitely return x

Great pub, elite chicken wings, however, recently installed SMART cameras into the car park and not told anyone, handing out £100 fines left and right, wouldn't bother going anymore, Tipsy is just down the road

Dismal shoddy room for wake badly in need of upgrade

Did a meeting with work then a stop over, rooms are well appointed, clean and quiet. Food was spot on and breakfast was good too.

Went with family and met other family members there. We only used the bar facilities. Went following week and enjoyed our lunch. If you use carparking you need to register your details at the bar so you don't pay.

Exceptional value for money. I'll be back.

Wonderful stay! Gorgeous, cozy hotel with friendly staff, good breakfasts and a beautiful bar.” “Everything was perfect, clean and simple and the staff was were very friendly and caring. I visited on 01/08/24 I had lunch which was chilli cheese baked potato. Lovely food shout out to the Kitchen team Clara & Becca and the lovely Jackie who served me at the bar.

Perfect stop over to visit friends..Staff had smiles and very pleased to help if needed..Disabled parking at the door great..easy access..disbled toilet great...the only niggle but no problem and managed with or without helpful staff were the doors not being auto opening...but very enjoyable stay and would recommend.

TEGAN went out her way to provide first class customer care

Tegan gave us great customer service. A great asset to The Bluebell and she listened to our request and surpassed our expectations.

Review of the pub not the hotel. Recently refurbished, when it reopened I'd have given 4* as they always had enough staff behind the bar, the food was fine and they had a couple of decent beers from the local 3 brothers brewery for a reasonable price. On subsequent visits no real ale has been available, and now they have actually removed the only 2 hand pumps altogether. The beer choice is now John Smith's smooth, or £7 "craft" IPAs which usually aren't available anyway. They had 1 person behind the bar with a queue of 9 on a Tuesday evening. Sadly I will have to go elsewhere for a decent pint in future.

We had an excellent meal here. We had arrived about five minutes after evening service had closed, but the staff member persuaded the kitchen to make us a meal each. Service was quick! Prices reasonable. Would have liked to spend longer here, but it was closing early. We'd be happy to go back.

I've just been to the Bluebell today. We had the function room booked for a family & friends event and it was spot on thank you. The whole pub seemed very nice. Most important of course are the staff, a very friendly and helpful bunch of people. I asked their names to leave feedback and was told they were Jo, Tegan, Millie, Tom, Abbie, Harvey & Louise. Thank you all. Peter (I didn't stay in a room so can't comment on that)

Love a trip to the Bluebell always friendly bar staff. Tegan I believe was excellent and served me a few times with great customer service. Can't speak for the hotel but highly recommend to anyone.

Always a good atmosphere. Nice staff and good service.

Great place to stay as central to where we visited, Breakfast A+++++ Have booked another stay later this year

Could do with more bar staff, especially ones who know drinks by brand/name as the 2 who served me were a tad clueless🙄

It was ok football was on very loud and wifi no passwords

Just had a Wake in one of the private hire rooms. Room nice, buffet nice and bar ok.

Looks really good now it's had a makeover and dog friendly

Had a lovely time here getting away from the wife and kids. The staff, particularly Joely, were incredibly helpful and made me forget all about the hell back home. I will be spending plenty of my evenings here from now on!

First time since it's been under new management, and I enjoyed Quiz Night very much.

Lovely service at the bar from joely. Location was amazing, loved the experience overall!

Great time! Me and my friends enjoyed!! Great place & great drinks, made by a Joely (I think) either way was amazing! Would definitely go many more times!!

Had a great experience here. Service was quick and welcoming, my server Joely made sure to regularly check up on us and always provided us with service with a smile x Will be sure to come back soon! Xx

Came here a week ago for some drinks and Joely was really helpful. The place is lovely I always come here

Lovely time, Joely in particular was very helpful

The staff were brilliant! Joely on the bar was very helpful and attentive. The atmosphere was incredible!! Would definitely go again!

Great place and love the garlic bread. Always service with a smile from Dylan and Jo and everyone

Served by Louise, very pleasant lady who was attentive and diligent.

First and foremost professionalism, friendliness and ability. Dylan brings assurance to the bar.

We came in for Sunday carvery on Father's Day. It was a lovely experience, the food was lovely plenty of it. The carving lady Emma was very friendly and welcoming. Staff was happy to help especially to lady who was topping up, we asked her for a few things and she was quick at getting them. Overall a lovely experience, thankyou we will be back.

Meal was fine, bar staff new but helpfull. Paid £3;90 1/2 pint of non alcohol lager. Will jot be going there in a long while

dont have food until the delivery comes , very disappointing.

Large group of us so booked a table in advance. Food and service excellent. Great range of beers and lagers to wash it down.

*I've added updates at the end of my review* Visited as I knew they had vegetarian / vegan options. Couldn't find a kids menu snd staff seemed too busy to approach so I set about ordering a vegetarian burger for my daughter "we dont do a kids vegetarian / vegan burger". The astute barman asked a colleague about a kids version to be told "we don't do 'em" so I said an adult one would be fine. "Just a plain burger in a bun tho please, as my daughter doesn't like the extra toppings".... Then, out comes my daughter's burger with vegan plastic orange cheez slices (swiftly scraped off) and then we hit some odd kind of dressing/sauce that was smothered over the bun bottom. Thankfully, after pointing out to a server that we'd asked for a plain burger they swiftly popped her burger into a plain bun. Overall it just seemed like poor communication. If they did a veggie burger why not offer a fantastic kids version, surely it'd be dead easy to add to the menu. *Update 1. I visited in March after they 'relaunched' their food after they were panned [pun intended] with a zero food hygiene rating late in 2023. Menu had changed but I suffered a real mix-up, ordered a veggie burger from the munu (the only one it listed IIRC) and received a completely different veggie burger, which wasn't anywhere on the menu and nobody could quite explain to me -it didn't even seem to be one of the meaty options with a veggie burger substituted in. It was taken back and some time later, about 20 minutes after the rest of my group had finished both food & drinks, the correct one came out for me, Inconvenient, and possibly dangerous if I hadn't spotted their error and had an allergy to something they'd served me. *Update 2. 22nd of May: The decor had been updated considerably, not before time, and the menu updated too I believe. Everyone's food was fine, woop ! Maybe things are looking up ‽

Abigail served me, really great service, friendly and actually made conversation which is nice!! 😊

Great service by Abigail, looked after us all night!

A great venue that catered for us 15 golfers last week Bar Service was excellent especially Ella and Morgan. Food was excellent especially the Full English Breakfast each day Convenient large free Car Park and handy access road adjacent with buses into Middlesbrough City Centre A lovely venue with lots of Tv’s for Sport in the Main Bar and large outdoor seating area also with TV’s Thoroughly recommend

Wonderful food great staff, love what they have done

1st time going here ,apart from not having the mixed grill that hubby wanted the meals were good ,we would recommend .There is a charge for the car park but only £1 for 3 hours .

Left my 2 chargers in bedroom, were duly posted to my home. Thank you. Clean hotel, very welcoming front-of- house and housekeeping staff. Would return. Polite and helpful personnel. Close to cashpoint and supermarket. Quiet bedroom. Overall very good experience and great value.

Nice and clean rooms . Friendly staff. Will be returning

The Bluebell is a fantastic spot with great drinks. There's nothing quite like sipping a pint of Peroni in the beer garden on a sunny day. One potential improvement could be to explore the idea of putting up some hedging to block the view of the roundabout and cars, as it can disrupt the atmosphere in the beer garden. As for the food, it's your standard pub grub, but the small plate deals offer good value. Overall, it's a lovely place to enjoy a pint!

Great place to stay. Good pub and food adjoining the hotel. Excellent staff and helpful housekeepers

Myself husband and daughter came in today for drinks and a carvery the food was delicious. The mash was lovely and creamy and the meat so tender we were served on the carvery by Emma and at the bar by Amiee both lovely chatty ladies. The bluebell is a gorgeous pub the new managers and all the staff are lovely all down to earth and make this pub a better place to be. If you haven’t tried it then you need too you won’t be disappointed! We will be back soon

We sat outside for a drink met up with some friends

Had a great time at the Bluebell hotel for a few drinks and food. Tegan served us and was really nice and made sure we felt welcome.

Really stupid ignorant staff who cant / won’t listen and have a real stroppy attitude especially the bar manager , will not be going back especially after they got pulled for hygiene in the kitchen

Been here a few times as its local always have a great time staff and regulars always friendly definitely be back there's a great variety of drinks and a brilliant atmosphere

A really good hotel which is having a total revamp. Hotel looks a bit tired now but can’t wait to come back as I am sure it will be the place to stay in Middlesbrough. Staff lovely especially Rachel and Kaia. Clean. The bed and bedding etc was immaculate thanks to Deborah for that one. And got to add the Scottish fine soups in the bathroom absolutely loved going to order some for home. Well done to your team and good luck with the revamped premises x

One of the best places to watch football in Middlesbrough. The pints are spot on as well. The management is well approachable if anything is needed.

Went to the bluebell tonight and I was surprised at how much it’s changed had the best night in a long while. Andy Rachel Jo all new management were unreal this pub has never been so good served by Tegan and Ella gorgeous girls very chatty made me feel so welcome ste and Emma with there gorgeous food. This is my local I come here all the time but the difference Iv noticed tonight is off the scale thanks guys your smashing it and I’d 100% recommend you summer can’t come fast enough for me beer garden weather at the ready

Popped in the bar for a drink after work and was served by kirsty she's always there with a smile on her face and ready for a chat thank u kirsty x

Great food and brilliant atmosphere. Brilliant pub quiz and lovely staff will deffinatly visit again. Good thing to do on a evening.

I loved my food, Sausages, Chips and Vegetables. And for dessert, I had ice cream. Kirsty was very helpful nice to me (Scarlet 10 yrs old)

Bit old for my liking. Nice stained glass though. Cocktails are to die for.

Went in for a quick catch up with my brother. Serviced by a lovely lady called Kirsty. Totally recommend the place.

Excellent pub. Tegan is always a fantastic host and goes above and beyond for her guests. I highly recommend this pub to any type of visitor

Dinner was spot on and Kirsty was brilliant Only one problem was the coke was flat😔 9/10 wouldn't mind a trip back in the near future

Fish & chips were spot on. Thoroughly enjoyed them. 10/10 to Chef Ste. We were served by Kirsty who’s lovely. She always has a chat with us and makes us feel so welcome. We visit once a month and she always has a smile and remembers who we are. Makes my Dad feel so special. Thank you

We came in for some drinks last night and the service couldn’t have been better, the girl who served us was called Tegan and we couldn't have asked for more with the service she gave us she was constantly smiling and was very chatty. We also decided to get some of the small plates that were on a deal and congrats to the chef Ste as the food was delicious ! And with 2-4-1 cocktails on offer we couldn’t have had a better experience. Will definitely be back next weekend to see the live singer.

Been a regular for a number of years but recently went down hill well visited again this week totally different place - staff happy fridge stocked plates taken away quickly great vibe music and sport clean great environment like it used to be keep it up blue bell staff and Kirsty rathbone we will keep coming back 😀

Great pub, great food, all staff very Friendly & welcoming especially Tegan, Kirsty & Ellie & Morgan and lady in kitchen/chef. Was also there Xmas day for lunch after bad reviews there was nothing at all to complain about. Food was delicious

Thank you Kirsty for your excellent service and for looking after my family. Well done to the Bluebell on 5 stars Always had confidence in you

Excellent food and great service as always. I was served by Amy, Tegan and Kirsty tonight, who were very welcoming and helpful as per.

I have stayed away for sometime since the Evening Gazette published a very negative article, but returned today and Kirsty made the visit worthwhile as her customer service was impeccable. I hope the Evening Gazette return soon and put right the wrong. I myself will...

Great place day or night I came in for a pint with my friend and son Kirsty who works there was very attentive with my 2 year old Thank you

Checked into hotel and served all night by Kirsty. Brilliant service all night. Great food, great drinks. Live entertainment was brilliant. Highly recommend.

Lovely evening out at The Blue Bell Acklam. Kirsty gave us a really warm welcome. We look forward to going again. New Management are making such a difference. Pity the Friday fish&chips with free drink special has been cancelled we were looking forward to enjoying...

Well, I've heard about the revamping of The Bluebell, so thought I'd give it a go. The Staff were very polite and friendly and the place itself looks good. I ordered the lunch special, southern fried chicken cheese melt with home made chips, with free...

Wow what a difference! We visited in the summer as a group of friends and were disappointed. We decided to give it a try on Monday evening for our monthly catch up and were so impressed with the difference! We were told there is a...

Christmas night at the Bluebell, 10/10 all round for service, standards, team and food. lovely warm welcome from arrival to leaving. Staff were excellent and food was hot and tasty.

Carvery!! If I didn't need to use more characters that's all I'd need to say!!! Absolutely lovely. We have a few picky people in our group so it's usually a nightmare. The staff were absolutely fab a lady called Jo couldn't help us enough and...

Just enjoyed a family lunch at the carvery Staff pleasant and food very good Thanks to Kirsty for looking after us

Kirsty front of house was lovely. She was very attentive to our special needs kids we had with us. Three mums with three children. She even put the kids channel on for the kids in the area we sat in. Food was lovely also.

Can't fault the pub.. although we didn't get anything to eat just a drink.. and they had no ice.. with a very rude bar manager. The hotel on the other hand was rough.. it smells of foist the shower was crap was a trickle.. the...

We called in on Saturday morning for a breakfast and it was great! A set price and then help yourself to what you want? Sounds perfect. A great little idea, and a bit different from the norm.

Thanks Kirsty for sorting us out with two last minute carvery meals. Don’t t live in the area but we thought the generous servings good value for money. Hoping for a doggy bag for excess meat!

Great breakfast & very quick, friendly service from Kirsty. Will come back again, thank you very much. x

Great Breakfast and friendly staff. (Kirsty) We will be coming back for another soon! Thank you!!!

Good beer good food nice easy atmosphere but you have to pay to park ok you get your money back it's just a bit of a chew on

We had a lovely meal today at lunch time the staff were excellent especially Kirsty who cooked and served our food. The quality and price were very good. Will recommend.

After a rouge night . De manager arange a good room thanks Daroni group.nl

Awful crowded noisy and a fight broke out so after waiting for over an hour for food we were told no food because of fight CE back later we had a child with us and it was 8 15

Great pint great atmosphere dans parmos are the best

Food was almost inedible, didn't have 2 different wines or the prosecco and the prosecco they did have was warm.

Its has nice variation of seating areas, standard pub meals, pleasant atmosphere, televions with sport on and outside drinking area for the summer plenty of car park space. Parking meter for car park refundable voucher at bar.

his it’s the nightmare hotel, it’s a old hotel e old furniture, however that’s not a problem for me, but when you have a bedroom with hair on the toilet e bed and dry toothpaste on the basin it became worrying. Complain about it and was give to me another room, as I was tired and no more rooms available in the area I decided to sleep on top of my bed with my clothes on. Breakfast the most poor and horrible thing I’ve ever had. When I got back home realised that I left behind my toiletry bag, with my perfume, creams and other things ( the bag was Tommy Hiltiger and a Versace perfume total cost over £100) I called and was confirmed that was there and told to me that it would be send to the address that I provided. After 3 weeks nothing come, and I was in Middlesbrough again, went there personally and they couldn’t find it, the guy there took my contact again and my address and told that he would speak with housekeeping to see where it was. 2 weeks pass and still no sign of it or any news. DONT STAY HERE, ITS NOT CLEAN AND THE STAFF ITS DODGY. Note the management: I will post this review in all the web sites where your name will show.