Costa Coffee in Stevenage

Food is awful. The oven they use to cook the fridge stuff always leaves one side of the bread crunchy. Like rock crunchy

Order stated it was delivered but it never arrived!!

Forgot my marshmallows and whip cream, lost two stars

Never received order now won’t give a refund

Coffee is always served quickly and never have a problem. Staff are friendly and chatty too.

Ioana & her team make this a fabulous choice of place to go for coffee, breakfast or lunch, always giving excellent, friendly service.

I went in there to get a baby chino and baby chinos are free so I went to get one they said it was 60 p to me and then my mom went in and she got it for free they were tying to take the mik out of me

Always quick service, the staff are brilliant shout out to Remi and Ioana super friendly and always smiling one of the best costas I have been too

Went for a coffee. Staff were friendly and fast to get the coffee out and was very well made.

order not received as Costa ordered from is closed for a refurb. I received a call from a Just Eat guy who said I should cancel the order but cannot work out how to. Very poor

order said delivered nothing turned up can't call restaurant number is not recognised, will now lose delivery fee ... joke

Although I love Costa coffee, I'm not a fan of the Stevenage High Street branch, too many girls behind the counter and only 1 lady clear ing / cleaning tables (she was obviously foreign but was the only one who had a smile on her face and actually interacted with me ... so thank you, lovely lady!)

Did not receive order and the option to call restaurant to chase did not work. Very disappointed

As other reviewers have mentioned, it’s the friendliness of staff that keep me coming back to this branch regularly. Glad they got more outside seating now too. Never had any issues with cleanliness.

The drink was half empty and the food was luke warm. Wouldn't order again rather go in the shop

never turned up. driver got lost called up several times before giving up

Asked for a takeaway latte and cheese toast, was given a cup, when I asked for a take away cup, the attendant looked at me like I swore at her. If you’re not happy in your profession, change it.

I got a delivery on time but it was completely the wrong order with a completely different order number

The staff are always friendly and polite, coffee is good, Costa is my go to for coffee, prefer Costa to anywhere else. The cakes etc always taste good.

It didn’t turn up! Delivery driver didn’t delivery to food but marked order as delivered!

I didn’t receive my full order mac & cheese was missing from the order, I tried to call but the phone number does not work.

I pointed out to a member of staff that their tea cups were dirty and she said that's how they come out of the dishwasher, I said I don't want the dirty cup. They said their is nothing they can do, never offered me a refund, I was visiting someone there and I sat down and my visitor flagged a member of staff and explained what had happened, she offered to get a clean cup, by this time the experience of visiting Costa has been ruined. I suggest people take a good look at their cutlery amd cups at this specific costa and pull them up about their dirty habits. It's not on and better customer service training is needed.

Kept me waiting longer, gave me cold food. Rubbish.

Ran out of an item I've ordered, even though shop is likely busy, still took the time to ring me to ask what they could replace it with. Very considerate, great service!

Order came but never received the Iced Pumpkin Gingerbread Biscuit.

I would like a refund for the coffees. They were ice cold.

Absolutely poor. Didn’t brother to get my order correct and items were missing

ORDER HAS NOT ARRIVED EVEN THOUGH APP SAYS DELIVERED!!!

Used this Costa yesterday it's OK when you first walk in, but when you go to the seating area at the back it is absolutely filthy !!! Chairs are ripped, very stained and food dropped on. This place looks like it hasn't seen a clean in months. We hurried through our food and coffee to get out. Very disappointed and is by far the worst Costa we have ever been in. Will NOT be using here again.

I witnessed a customer being treated rudely by the barista, her name was Jem, the customer looked embarrassed, I have also experienced this Barista being rude to myself, she mocks customers to other staff which is not appropriate.

Not a nice atmosphere, average food, nice drinks and somewhat friendly staff.

gerly good atmerver food could use some improvemnt

Delicious drinks - good service

On time but most of order missing, half a cup of coffee that tasted burnt

Lovely coffee..Staff were friendly quick znd efficient..Muffins were amazing

Second time this week you’ve allowed me to order on just eat - taken my money then cancelled the order leaving me awaiting a refund. If you can’t complete a service stop offering it! Will be using Starbucks in future.

Atmosphere was breathable, I'd say about 19% oxygen

Counter person lover. Rudest barista I’ve ever met. This place is not a great representation of costa I’d say.

Excellent, delivered really quick and still hot. 👍

I visited the Costa Coffee in Stevenage Town Centre on a Saturday afternoon. As a result I was expecting it to be buzzing and it was. the staff were all working very hard to get people served, tidy tables and get rid of rubbish so I do not hold that against them. Perhaps get a few more people in to stop people having to wait for their orders? The restaurant was clean and tidy and there were no spare tables inside, only outside with the smokers.

“Never been worse”. I had stopped going to Costa as the quality of the coffee was going downhill. I was lured back by an email telling me they have improved the coffee. Indeed, on the display screens it says “Never been better: roasted for longer for a more intense flavour” no it isn’t, it has got worse. All I got was warm brown dishwater.

I have always enjoyed going to this Costa Coffee branch. The staff there are very friendly and helpful and it's clean.

Amazing food and was on here on time

Staff are always welcoming and friendly, have great suggestions on what to enjoy to suit the weather. Food is good, drinks are brilliantly made and atmosphere is always good

Pretty much every chair is stained . It feels very dirty in here . The staff are friendly so no issue there but costa need to inspect it . It's not acceptable

Coffee was hot and tasty and ordered the reindeer muffin which was delicious!

The flakes I ordered (and paid for) were not included. When I tried to report it via JE website, it only listed the drinks rather than the flakes as potentially missing and the phone line didn’t work either. As annoyed at Just Eat frankly for not enabling an easy way to rectify situation.

None of the drinks were labelled saying what drink they were.

Delivered without cake, and hot chocolate was delivered with flake or marshmellows

Always amazing coffee never regret ordering from here!!!

Always spot on, best barista’s in town. Couldn’t fault a thing!!!!

Delivered our morning coffee very quickly, thank you!!

Asked to not have sugar free syrup. Sugar Free syrup was used.

Delivery was really fast however the choc fudge brownie frappe is nothing like the 100 I've had previously. It was basically pure crushed ice with a hint of chocolate. I've had soo many of these before and never had one with the texture of a slush puppie it's normally thick creamy milkshake

My cheese and ham toast is was lovely however my husbands chicken and bacon toaster had bad chicken in it. The chicken was literally grey. Asked for refund and it was done immediately. Won’t be ordering that again.

The driver said he didn't have this address. He put the phone down on me twice when I tried to help. £30+ of cold coffees and chocolate. Needless to say no one was happy.

Delivered at least 10 minutes before the latest arrival time, kept updating me.

Please don’t substitute sugar free syrups for actual syrup - they ruin the drink entirely.

Food was freezing and drinks had spilt in bag 1/10

I found the bap very small and “empty” and the coffee was more like an americano with a splash of oat milk rather than an oat milk latte which was what I ordered :(

The panini wasn't in stock and didn't state so on the website so I've paid for something I didn't get

Good coffee good quick service. Lacks seating sometimes.

Best Costa in the area. The girls always welcome us with a smile and my flat white always has a lovely pattern in it. tasty cakes and fast service too

Excellent service at this coffee shop. The girls are always very welcoming and always upbeat. I love coming here.

I struggled to find a clean area to eat, not from old cups but from the tables and chairs. All the chairs are very stained to a point you didn’t really want to sit on them, the floor was filthy and the whole place just felt dirty.

Absolutely disgrace, broken , dirty tables outside, no one bother to clean , rubbish everywhere , avoid big time.

Fantastic service. Ordered the wrong drink by mistake but Cass was so nice and gave me the drink I wanted hassle free and at no charge. She was so friendly. Thank you Cass!

Friendly staff, tables always cleaned.

The quickest service of all the branches I been in. Tables cleared promptly

Friendly staff, good service, good selection of sandwiches, cakes, coffee both hot and cold. Sadly still not clean, tables sticky and toilets dirty

Counter girl was fine. Barista was rude, told her my drink wasn’t a cortado and she just laughed and said I was wrong. It’s 2022 like

I just simply love Costa. Never had a bad experience no matter which branch I go to.

Costa belongs to Coca cola who decided to do business with Russia as usual.

Friendly staff and great coffee

My favorite costa in stevenage. The quality of coffee is one level better than other ones.toilets are tidy and clean Staff are friendly and I have seen them many times helping costumers especially elderly people which is nice

Friendly, staff, appear professional.

Staff were busier clearing up ready to close than serving customers

No coffee available at the counter and a broken self serve machine probably just unlucky but a wasted journey

Nice atmosphere and friendly staff. Excellent drinks menu but limited food availability

Love costa coffee in the town centre really friendly staff they always have my coffee made for me when I get to the till.

Usually a great experience but today staff chatting to each other not really taking notice of the queue. Bit disappointing. Thankfully coffee was fab👍

Busy but very organised under the new management. 1St time at Stevenage for a while and very impressed

Could have been a bit faster but considering only 2 behind the till, I can't complain

Know all the staff, very friendly.

Nice and clean seats.well served coffee and friendly staff.

I much preferred the taste of Starbucks over costa , however service here is very good.

Not the place to visit. Employee very rude.

Friendly staff, great hot chocolate!

So helpful and very kind staff. Helping me with little one at 9weeks, cleared area to seat.

Costa worker had a go at me for sitting at a table with no drink. I explained that my daughter who has learning disabilities had just arrived so I was just going to get them. As I went to follow him in the shop he stopped me going in the shop. He made me and another couple waited outside and was talking down at us regarding social distancing. I asked him why has he had another go at me for going in the shop after telling me off for not! I felt humiliated and at 59 years old I felt I had been told off by a parent and I felt sorry for the other couple there to witness it. So I called over to my Daughter that I'm not going to be spoken to like that and walked away disgusted

disgusting costa- the worst I’ve ever been to. Especially disappointed in one female member of staff with long dirty blonde hair can not remember her name. Believe it began with a K she was rude and spoke down to me as a customer. I requested a hot latte and she was not happy with that. Never wish to come there again will stick to costas further out. Disappointed.

``Excellent customer service,Fantastic service.``

we have visited here many times over the years and can understand peoples mixed reviews - however recently we think its a lot better service and friendliness - does depend on what staff are on at the time, but we continue to visit for coffee and lunch

Very slow service other than that .

average not much room in this one

Great coffee as usual, location is okay

Absolutely abysmal service waited 15 minutes in the queue (it wasn't even a long queue just sllloooowwww) when i got to the front of the queue the staff member on the till walked away to do something else without even acknowledging me (or the queue of people behind me). I waited a few minutes and after she didn't return i just left. Theres a Starbucks less than 50 metres away...why would i put up with such terrible service? 🤷‍♂️

Great drink selection,seriously yummy cakes sandwiches and pastries.Nice place to chat with friends.

Lovely coffee and hot chocolate

It is quite a busy cafe,average but toilet needs to be improved on