Costa Coffee in Carlisle

Order never arrived. Waste of money

Friendly staff. Clean and coffee perfect 🥰

Love the costa coffee chain, all shops are good and the food and drinks are fantastic.

Service with a smile and carrot cake was awesome

Ice machine has been broken for months.....

Very annoyed about that a rather fat women at a table of 5 sat and Vaped inside this coffee shop. Complete unchallenged by the staff. I'd like to remind Costa it's illegal to vape indoors and your staff should receive re training as a punishment for ignoring it. Your disgusting.

Unfortunately, the staff although very helpful, had been given false information from head office. I asked if there was any sugar or sweetener in the herbal tea. I was told no. On drinking it I felt the effects of the same so looked on the 'net. Sure enough, it contained both sugar and sweetener. Not impressed. Although it was not that particular venue. Costa have a lot to answer for.

The staff are always so polite and efficient.Keep on top of cleanliness .Would highly recommend.We visit whenever we are in Carlisle and are never disappointed.👍😊

There was no brie and cranberry toastie.please refund

Good coffee and snacks. Bit of a queue but it was at month end weekend so to be expected.

Most of the seats were cordoned off as they had been cleaned so one didn't have any choice of where you could sit. We normally like to sit looking out of the windows people watching. This was not possible even at 15.30 in the afternoon!?

Sorry but this place has rapidly gone downhill used to have good coffee and staff, but unfortunately neither is now the case

I always find the staff here to be some of the best in the area. Always plesent and keep the area nice and clean.

Nice Costas. Alas the ambience spoiled somewhat by the oaf doing some kind of job interview. A loud, brash voice intent on addressing the entire shop. Why do Costas allow this? It should be a place to relax and enjoy a fine coffee, not wince at every bloomin' David Brent piece of absurdity.

Very clean and tidy, friendly staff, enjoyed a relaxing time with my coffee.

Don't have toast now as its either hot bread or so hard can't eat and only 1 side done had toasted teacake today and couldn't eat half as edge's so hard 2 small late 1 sausage bap and teacake cost £15.95 ridiculous price

Not sure what these kids get as training but it's rubbish. I blame the management. Sorry not going here again.

Very good service in this Costa but it's not my favourite store. Wouldn't sit in as it's too open plan and you're too close to other customers.

Great place to meet my friend,great coffee plus great value

The golden one was not impressed by the service from the staff. They seemed rather distracted with what was going on in the void (outside of shop). Three attempts to order/ask for something each time forgotten.

Sometimes half the seats are unusable . Nice place to come with friends. Decor was was slightly better before the revamp however still Nice now. Service is always good never make any mistakes .

Great coffee and as we sat outside we could enjoy a chat and watch the world go by. Cakes and snacks available, also cold drinks. Nice visit.

I love coming here with my toddler. It's always such a relaxing atmosphere. The staff are always very helpful.

My favourite coffee served by lovely staff

As I had my child in a pushchair with me the staff kindly brought me my order to my table... A simple gesture but a great help! Excellent service, thankyou!!

Large and clean costa with friendly staff.

Brilliant, plenty of space , clean and tidy , I would recommend this Costa , nice cheese toastie

I asked for extra hot latte and got it. Toasties nice

We haven’t had our delivery. It stated it was delivered at 16:56 but it has not arrived and there hasn’t been a knock at our door…

Enjoyed a nice cup of cappuccino and a chocolate muffin as a snack before carrying on shopping

Great cappuccino friendly staff

Even though I asked for two shots in each drink, the coffee was strong had to add more milk even though it didn't work. Sorry guys but this was a miss.

The atmosphere was just the way I like it, 79%nitrogen, 20% oxygen with a little bit of Carbon dioxide and a small amount of water vapour.😁

Decent coffee a bit over priced and cup size is too big

Friendly staff hot (if generic) coffee

Not bad. Not good. Simply Costa...

Great coffee and great staff friendly and helpful

Probably the best costa in carlisle situated in the lanes shopping centre

Good service and not rushed to leave 10/10

In carlisle to get car serviced and popped into Costa for lattie and bacon bun 😋 excellent not to expensive either

No proper cups or plates all served on paper bags and paper cups tables not cleaned

Hi its Emily the coffee is always lovely and the service is lovely too

I ordered Mac and cheese, got my food without it and a receipt saying "just ask for a refund". Yeah okay then just borrow £5 off of me without my consent. Arrogance of that is honestly quite funny.

Perfect coffee thank you, I enjoyed it immensely. 😃

First time I have ordered from here. Food turned up nice and hot and tasty my hot chocolate was really nice and hot

I know, it's a chain coffee house but the coffee quality is very good and the staff are very friendly and accommodating. They do have a dessert display case as well as prepackaged sandwiches and such. Just a nice place to sit down and grab a coffee and/or a bite.

Decent coffee, decor is looking tired, but staff are friendly and efficient

Perfectly like the coffee there And it was quick you got in got served and you went back out again the service was excellent recommended to anyone who was watching a hot drink because of the cold weather and it really warms you up

Pleasant staff and food is good

Very nice but not good value for money. Food is very over priced.

Far more space in this Costa compared to town hall one.

Didn't eat so not reviewd.staff friendly and helpful.nice clean Good atmosphere to sit drink n have a chat

Great service as always at the carlisle branch

Was handy for a brew before catching a train. Disabled access and disabled toilet a plus. For my mum.

Staff are great. always get a good brew. Nice and clean.

Ordered a bacon roll and received sausage roll. Drink was just say hot. Not usual standard.

It would help a great deal if the place was actually cleaned before it opened for business. Visited this morning just after opening time and there was food on the floor and my coat stuck to the backrest of the chair. To be fair to the team who work here, most Costas are the same, hygiene appears to be low on the list of priorities.

Walked past it did not go in very popular but coffee not to my taste

The ratings were for my second order at Costa today. The first order not so good. Ordered early, delivery was estimated for 8:05, then put back, then put back again, then 9:20. Then the message was the driver was at the restaurant and delivery estimate 9:50. Then the order was cancelled! No explanation. Why though when the driver was at the restaurant! So I had to order from a different Costa Coffee.

Fairly quick, friendly and good service, tables cleared and cleaned regular.

One of the best sited outlets in beautiful town.

Clean and well ventilated however most people stay here longer so youll find it hard to find a seat specially at peak times (during lunch) may be because its within the corner and facing the sun that makes it attractive to other people

Excellent service & pleasant atmosphere.

Carlisle - Rude and unhelpful Let's start of with the fact I am disabled and struggle to walk, this is obvious to even the most clueless person, I mean the wobble, being hunched over and with a crutch isn't obvious at all (rolls eyes). Costa Carlisle city centre branch appears to have managed to employ someone (no name badge, dark hair and maybe had one or two too many sugars in her coffee) that sadly falls below this level. That or the Scottish accent made her screw her face up at me. I attended with my 8 year old daughter and our dog, a very short walk for me which still causes me a lot of pain. I entered via this door next to our outside table but was ordered to go back out and walk round to the front door, not very politely either. I did try to reason with her as I was already in the customer serving area but she wasn't having it and I couldn't be bothered with any further embarrassment. There is no signage saying this door isn't to be used and since what was now obviously staff using it I didn't think twice as it is propped wide open and looks like a main entrance to the shop. Anyway by time I walk round and with no one else in the shop now being served, I am left to stand and wait to be served, clearly she's power happy in her almighty position. Happily will never use this particular branch again. What an embarrassment to the Costa coffee chain, which I have to say have always been more than accomodating to my need for a little help. I will however say the other staff actually looked embarrassed at her behaviour. Very poor service and certainly won't be rushing back to be served by someone who clearly thinks she is better than her customers ever could be. Not shocked one bit to see so many bad reviews on Tripadvisor on this particular branch.

Was average bit too long of a wait for coffee. Staff lovely tho

Great staff, great range of products,

Great as always. Staff are friendly and helpful. The place is always clean.

They know what I like, and rarely it deviates from the expected

Haven't had one in ages a nice time out with me pal we chatted for ages over our drinks most enjoyable

Great selection of drinks and snacks, customers service was good

Good selection of coffee and tea, enjoyed my oat milk hot chocolate

Excelente espaço para uma pausa tranquila. Recomendo o muffin de limão.

Decent coffee and much hotter/better than the smaller one in the city square. Nice and clean

Tables needed cleaned and toilets were dirty.

Good coffee, friendly service. Coffee always made to a high quality.

Costa is my favourite place on earth. They have a bit of everything a coffee lover will need. We'll priced and has season options too ❤️ it's the best!!

Coffee was nice, but didn't need the oversell ( keep the offers on the boards ) staff look naturally friendly , go here

In shopping centre. Handy when out and about.

Costa in gretna gateway has really gone down the tubes, they put far to much milk in and not enough coffee!! Couldn't drink it, and the disabled toilet's were a dam disgrace, there was water everywhere toilet paper all over the place and looked as if it hadn't been cleaned for weeks disgusting, I've been to alot of Costa cafe's, but this one was the worst ive ever seen, will definitely not be back.

Middle of Carlisle only one open due to staff shortages. Was OK coffee good and cakes fine. Very busy covid aware and rules enforced mask worn at your descretion.

Fabulous service and perfect coffee and cakes x

Staff are friendly and very helpful,it's also nice and clean.

It's okay but rather expensive for what you get,,,,,

Can beat a cost coffee, staff were lovely and helpful

Friendly staff and always a great cup of coffee! Even better with a croissant!

Friendly staff and awesome coffee ☕

Staff were so friendly and helpful, was very clean and would recommend a visit.

Brilliant staff..excellent filter coffee and their toast with REAL BUTTER is amazing ...😀

Great staff good drinks nice cakes

Same as them all. Standard friendly staff and drinks.

Own a laptop and can't afford an office? Come to Costas and spend hours here stopping others from spending money. Even bring your own food - the staff don't seem to mind at all. Highly recommended for pretentious idiots. For unselfish people, there's a nice family run coffee shop very nearby.

I go to Costa In the lanes quite often as I get my breaks in town. I could easily complain, that it is loud when its busy but it gets like that everywhere. So nothing bad to say. Everything is good :) Staff is lovely and friendly always chatty. It is in good location as well, right in the centre of town so perfect spot to have break while u shopping. Fully recommend the place.

They have implemented social distancing guidelines by just indicating certain tables are not to be used. But from outside it looks like there is plenty of room in the store. I was lucky, there was a free table for me but as I had my coffee a number of people arrived, followed the sign advising to find an empty table then sign in to the app, and then order. I saw an elderly disabled couple, one in wheelchair go to a table, whilst their carer went to till and ordered the drinks. Only for them to be then told they could not sit at the table and ordered to leave, this despite their carer already having purchased drinks. A little common sense and compassion should have been shown. As I say I was fortunate enough to be allowed a table and had an enjoyable coffee, but the overall experience marred by the incident I witnessed.

Brilliant staff and service. I love the places anyway. I love the new one in lanes brilliant.

Delicious ,, my favourite coffee joint.xx

I haven't been there. It would seem that Google's snooping on my activities was not that accurate.

The staff are working fantastically well considering the current lockdown restrictions.

Great hot chocolate. Tidy and clean.

How cN every Costa outlet serve different quality in coffee... I keep promising never to go Costa again but am always drawn to the Brand. This place has made my mind up... Never will I have Costa again. Sorry.

I'm in love with Costas already but love love love their Christmas drinks and food menu