Costa Coffee in South Holland

I was with my wife, we went to the Costa coffee shop in Springfield’s, While the wife went for a shop on her own, as I am unable to walk or stand too long, I said I will go grab a few coffees and wait for her to join me. When I got there the shop was very busy, and unfortunately I could not stand, and wait a long time, after not seeing a notice, or app to help me, I just decided to waited outside on a bench, as there was no apparent other way of me being able to otherwise order a coffee by a app. To my table of choice. When my wife, returned she got them in, I eventually got to speak with a kind guy in there, (staff), and pointed out my problem, he said they would order it if I was sat down, and managed to get their attention. Then yes they could be able to help me, to pay it at the table, now here is the problem, 1, I would have been seen to jump a long Que, 2, I would have to explain my disability to them to get the help. Now in this day, and age why can they not do what McDonalds do order and pay at the table. I did not like having the idea of explaining myself in public view, to ask they sell me a coffee at the table, and nor was it a good idea to ask they list the selection of other foods on sale, when a app could have covered it all. Yes, they have wheelchair access if you can open the double doors, as one is often locked in cold weather. The group do really need to rethink how they can allow folk worse than me to order a coffee in its chain of stores. No one should need in this time to say, “Hay I’m not that good, I’m a Disabled customer can you assist me with my order at the table please”. More so when the shop is not fully kitted out to do this anyway.

Nice coffee place with free wi-fi. A small latte was £3.40

Tast just like i have buy water 💧 🙄

Really nice Costa cafe. Staff friendly food and drink really nice.

Not soo good as other costa’s, my strawberry frappe was without taste…

Good coffee , shop very cool on a warm day

Slow service but they were busy. Good coffee as usual

Good coffee, shame it always tastes burnt I think the " baristas " actually need to be properly trained

Coffee and food were as expected of Costa Staff made minimal effort to interact.

Slow but a good place for a light lunch with indoor or outdoor seating

Dark dingy and food over priced could have had a meal at the restaurant for the same price

Friendly staff. Good cake & drinks

Friendly staff very busy but not too long to get served

Great for a mid day snack or meal we had good service

Lunchtime and no staff waited 20mins for a coffee

Always excellent service from very friendly and efficient staff, always very enjoyable, many thanks to all.

I'm not sure if all Costa's doing the same bubble tea, but they have to improve on this. Firstly, the real bubble tea straw supposed to be bigger than the bubbles and more of it. Other than that nice place

Barista with the name tag, Amy is rude. Looks like she hates her job. If she’s going to be so miserable. Then she should find a new job. She looked me up and down as if she’s better. Very rude

Well tis ok price has gone up mmm

I am disappointed from the shop they make a tea from the tap water 🚰 the whole sink need descaling as there was visible huge amount of lime scale, the water is extremely heavy and not drinkable, if that's the way drinks are made with no filtrated water should cost way less. bubble tea no more than 2£ and I've paid 3.5£ minimum each tea. P.s. First time I had to drink or eat my tea because they give us a wooden spoons with the tea. COSTA should be able at least to buy necessary thick straws for the "bubble tea" they offer how ever the lady said- "the spoons are for the bubbles" Thanks you so much. If you want to do something do it rigth with quality do net charge customers for water sugar and ice.

Jak zawsze w weekendy dużo ludzi. Cenowo nie jest najtaniej. W miarę szybka obsługa

Having waited 27 minutes in the que for a black coffee and hot chocolate, got outside to the table and found it wasn't a hot chocolate but a Rudy latte

Exellent service staff very helpful good tasty food well served ☺️

Best carmal latte iv ever had and nice and friendly staff

Good customer service and a clean and friendly atmosphere

Just went for a coffee, cosy place fix service.

Time for coffee and cake any time. Good selection of cake and a lovely coffee. Staff seemed a little miserable. Avoid the loo.

A brilliant place to go. Drinks and food great, service excellent.

Good coffee, good service. Cosy seating area.

Didn't eat there, just had a coffee which was good. Found a table straight away. Served fairly quickly

Busy, still received excellent service from busy, friendly staff.

Like all Costa's good clean coffee shop nice coffee and cake

As always, you know what you're going to get, it's consistent. Service is slow as usual.

This really is a very bad Costa. A quick look at the other reviews shows consistently poor ratings. Miserable staff, not clean facilities, slow, crowded, badly designed for its location. Unfortunately I don’t have anything good to say. My advice is to avoid.

Enjoyed steak cheese toasties Danish was VERY DRY Hot chocolate was tepid and disappointing

Tables littered with pots no one takes anything away just leaves on the table who trains these people

Good products sold here, just over priced..... but what's new 🤔

Very busy being the week before Christmas but under the circumstances, great service and good cake selection still at about 3pm which is great!

Filthy toilet, overcrowded interior with tables jammed in, very slow service, lots of tables needed clearing, I took my food 'to go' and ate in the gardens. Very poor show.

I'm a great lover of Costa coffee and spend a fortune on them, but this branch needs retraining. You can not serve a Christmas special chocolate orange when you don't have all the ingredients and charge full price. The disabled toilet was disgusting , needing a deep clean not just a wipe over. The wall tiles were held up with sticky tape! That is a very poor show!!

Went at the wrong time queueing for around 40 minutes. But okay service and lovely mince pie.

The manager on shift today was called dave. He put my vegan panini on the same tray that had a ham and cheese toastie and used same knife and tongs on it as a ham and cheese toastie, after saying I would like it made again because I'm vegetarian they were very hesitant to re make it. The service is very slow and had lots of people queuing. Flys where on the cakes and their reply was they can't do anything about it. Really unhappy with the service I received today but happy to say I will not go back.

Always fantastic service, fab food and a friendly face in Spalding costa

Didn't like this particular Costa. I have been waiting for latte to take away for ages. People who been behind me in a queue got their order before me.

Costa is Costa Clean Friendly service

Just, milky, watery cappuccinos no froth,tasteless. Lack of Danish pastries at only 10.00am. Will not visit again in Springfields,Spalding.

On a very hot day we had 2 off summer fruits iced drinks very refreshing Nice staff even though they were understaffed and rushed off there feet

The staff were helpful and my large cappuccino and croissant was of the temperature and consistency I like

In all honesty, I do prefer the coffee on other establishments but here, we didn't actually hang around to make an assessment. The queue was long and slow moving and the air was too hot and stuffy. Perhaps we were too impatient or perhaps they were having a problematic day. So perhaps this is a completely pointless review. Essentially, it appeared to be a Costa like any other Costa.

Mine was a really good drink as always, one let down was the wait service very slow . Second let down my friends couldn't get the first drink they wanted apparently no ingredients left!!

Costa Coffee in Spalding town centre,cakes are stale,my cake was like a brick!!!,not totally clean,and a worry that there are lots of flies in this shop,not good.Im avoiding it now,going to Costa in Springfields,spotless and fresh food,not stale.Only go to Spalding shop if you have to.

Had the mango fruit drink .loved it

Always enjoy my Costa experience.

As usual costa quality cakes etc yummie

It was very busy when we called in but the four staff behind the servery worked very hard to get the queue down. Delicious hot flat whites.

I'm very disappointed with the Springfields Spalding Costa. I went in there yesterday and bought a toasted sandwich, the person behind the counter over charged and when I mentioned it she was not happy, upon checking the chiller cabinet it was indeed marked a different price to that on the till, at first she wasn't going to refund me so I said ok give me a total refund and I won't buy it so she took money out of the tip cup, that's not only her money so she's taken it from the rest of the staff. I chose a toasted vegan ham and cheese, the crust was so hard I had to eat around the crust and throw the crust away, my journey back home was 25 minutes, I had to stop twice to be sick, I'm lactose intolerant hence thinking a vegan sandwich would be ok so I guess when toasting there must have been cross contamination through lack of cleaning. If someone had a true allergy they could have died through corners being cut in this store. I don't know how you treat your staff but this staff member was miserable, no apologies, very sour faced and had no customer service skills!

Good service Now open 7am--8pm Don't forget your cup double points

Customer service good. My only complaint was that my toasted sandwich was over done.

Nice if small place, good selection of drinks and food, but seems to be getting more expensive.

Great food and service and coffee.

Got in just in time before lunchtime rush. Enjoyable ambience and usual good quality fare.

This Costa coffee is within the Springfields outlet shopping area and as such can get really busy at weekends even with the outside seating. If it is too busy and you don't want to wait there are other coffee establishments on site. The shop has the usual Costa items for sale so feels familiar even if it's your first visit.

The staff here are very efficient and the queue went down very quickly . Lovely coffee , clean tables and polite staff... actually think it's my favourite Costa ....I highly recommend .It's wonderfully clean .They always have toast ..which is my favourite and they make an excellent cordado .Also always bring our order to our table with warmth and smiles .

Lovely Costa, giving away bags of old coffee grains to put on garden 😀 Great food and coffee too

Due to an intolerance I have to drink decaff coffee. Costa decaff is very nice. Probably the best I've tried.

Great coffee good service reasonable prices

Lovely friendly staff who treat us as regulars and know our drinks before we even order :)

Simple to order and pleasant staff. Very nice cup of coffee and the hot cross bun latte was perfect according to my wife

I do like Costa but this one is not a good one. My latte coffee was cold, daughter had cappuccino which was not tasty, Mrs had white coffee. An hour ater she had a tummy ache.

Always a pleasure, clean and friendly place lovely coffee ☕.

Enjoyed my coffee and sausage bap very friendly staff

Service was good food and coffee hot and seating area was clean and tidy overall good

Nice place and service. Unfortunately they close to early on Sunday.

Went on a busy Saturday afternoon but got served in a timely manner. Enough seating for me and my family of 4. Staff were nice and friendly, the coffee was nice as well, just your typical costa.

We called in for a quick drink and a cake each after shopping at Springfields and before travelling back to Cambridgeshire. We like the brand and know what to expect and they were all good. Good to see tables were being cleared and cleaned and premises were clean. (Some of their branches are slipping back to the pre-Covid cleaning standards came in and now they have been relaxed tables are left with dirty crockery and trays piling up and tables un-wiped.) Would have given a full five stars had assistance been offered to carry our tray to our table. My wife uses a walker and I use a walking stick. No offer forthcoming and selective deafness from staff when I asked for help so I had to manage it myself.

Fantastic service, lots and lots of choice of food

Nice coffee shop. Usual Costa products. Nice ambience. Great place to stop after lots of shopping.

Very relaxing in great surrounds

We just had coffees in this small cafe. There were about 4 girls serving but service was still quite slow. Tables weren’t very clean and there was a long queue for the toilets.

Quick and efficient, not much space inside but has an outdoor seating area

Very friendly staff, nice cake recommended by staff, great coffe and hot chocolate

I am a fan of Costa, this is not the best one I have been too, some of the staff seem to be a little unhappy and not as friendly as some of the other Costas I have been too. Always seem too busy to explain things to you. The layout of the shop is nice and not had a bad coffee or food there. Nice and clean coffee shop.

We arrived and the queue ended at the door. Despite obviously being busy, the we were soon being served by staff that were friendly and my request to change from dairy milk to soya just before being made was met with an agreeable smile! We were able to get a table with no problems. The lighting was perfectly fine and the drinks themselves were lovely!

Nice place. Did ask for coffee to be extra hot . Not quite. But still OK.thanks.

Excellent staff always polite and quick service always busy

I'm hard of hearing and was shouted at in front of a full shop talk about embarrassing I was belittled by the staff I won't be going back RUDE

Usual great coffee and snacks lovely service

Great Coffee shame it is in the Springfield shopping complex

Wish the staff were more friendly!

Coffee always good. Staff really busy and helpful. Needed more staff

Your average Costa... always good for a Cappuccino or Hot Chocolate... Christmas flavours in season...

The clementine and cranberry cake is yummy

Very slow service possibly do to 1 person serving Drinks wasnt actually hot so felt a little disappointed to have been shopping then stop for what should have been a hot chocolate to finish it with to only get a slightly warm one

Lovely smiling staff even if they obviously short staffed well done

Friendly staff, clean cafe. Would visit again.

Very busy, but the staff were polite and courteous. Only negative (but it is quite a big negative) was the sink in one of the toilets was out if action so no way to wash your hands.

Nice friendly atmosphere. Good coffee.

Nice little restbite from shopping

As long as they only give me 1/2 shot coffee, I'm OK with that as normally too strong.

Quick service and friendly staff. Tried the new bacon and mac and cheese toastie and it was delicious!