Costa Coffee in Milton Keynes

I go here regularly and have yet to experience a bad interaction. Staff are always welcoming and remember what I have - I like that as it adds a personal touch and makes me feel valued as a customer. Yeah sure, sometimes it's busy at peak times and you may have to wait slightly longer in a queue, but that's just business and not the fault of staff. In fact I'd say it's because it's a popular place! Even at peak times I've been able to find somewhere to sit, but then I often go on my own so might be problematic if you're in a bigger group I guess. Overall, no complaints with this Costa at all. Staff are nice and welcoming. Service is efficient. Coffee is good 👍🏼

Come here regularly with my 5 month old son & always greeted with a smile & a chat. Always so helpful & go above and beyond for you - love coming here! Lovely bunch of ladies that work here also!

Cannot fault costa coffee newport pagnell, they go out of their way every time for my autistic teen, we now consequently loves all costa coffee shops ! We go regularly they know us well and always make us and anyone with us very welcome. Nothing is too much trouble and service is always with a smile . Thank you costa 💜

Been here many times and never fails to impress! The staff are excellent as always and always chat if they’ve got time, very welcoming and super friendly. There are plenty of other coffee shops to go, but I will always come to Newport Costa. Highly recommend!!!

Been here twice and on two different occasions have witnessed the staff going out of there way to be rude. We were served by two unpleasant women who were very unhelpful and rude when we asked about our table.

I wanted to buy my son a goy chocolate on a cold day and googled Costa Newport Pagnell closing time was 17:30.We went there it was 16:32 they were serving a customer.We waited it turn outside ,it was 1 in,1 out system.As soon as the other customer came out,the staff came to the door and shut it in my face.Then I saw the sign saying different closing time.I was upset because it felt rude for the staff to not say a word and just shut the door like that,even my son looked at me with aquestioning eyes as it was the first time we were ever treated this way.I wouldn't go there again.

What it's the point of having a notice on the door saying ^ you must wear a mask^ when the staff dont??? One had hers under her chin...THE OTHER TOOKS HERS OFF SO SHE COULD CHAT TO HER COLLEAGUE (who was standing right next to her) whilst making our coffees.

Nothing wrong with the staff, just not enough of them! The tables hadn’t been cleared and wiped. The coffee/hot chocolate and muffin/toasted tea cake were all fine. It just took so long to get it ordered and made. Felt sorry for the staff as they were run off their feet.

Not impressed worst Costa I have ever been to .No food available apart from a few cakes was told they were waiting for a delivery

Brilliant coffee, nice and quiet for meeting. A good selection of snacks available. The staff are very obliging.

Still a typical Costa which is a franchise rather than directly managed by The parent company. On this visit it was very quiet which perhaps helped enable the staff to have a bit more interaction with the customers and it was nice to have a friendly chat. Standards of food and coffee exactly what you come to expect and the customer service on this visit was what made the difference.

Popular Newport hang out so service feels a little slow at times, but drinks are worth the wait. Only vegan option for cake is about the size of your thumb nail for £2 - come on Costa - sort that out!!

Went for a coffee with my family. Ordered Cappuccinos for my parents and they were okay but my latte was not good at all. I love my costa coffee but first time that costa mess up with my coffee! The place is nice but small.

A Costa franchise owned and operated by 3D Coffee Ltd is emblazoned on the receipt and I guess this is probably why I don't believe this comes up to the standards of the normal Costa sites. Not quite as smart as the main Costa sites but the products on offer are all pure Costa Brand - pity it is so dark and dingy. Staff pretty efficient and try to make customers feel at home but really working against an environment that needs smartening up.