Costa Coffee in Kettering

Poor customer experience When being served it seemed to be a hassle to the staff working there rather than making it a positive customer experience . Staff don’t know what they doing.

The staff are friendly xx the lady offered to carry my tray to.a table since I was unable to carry it myself I have 1 arm strapped up. Much appreciated thank u

It's the staff that make this Costa standout from all the others. The internal layout food and drinks may be the same Costa wide but it's the staff and their consistent attention to customer service that makes this one the Costa I go to. So a big thank you to Donna for your care, consideration and constant smile and to Sam, Paul and the rest of the crew. I highly recommend this Costa if you value customer service.

A lovely spacious place to go for a delicious coffee you would expect,large choice of cake and snacks would recommend anyone in the area to give it a go.

Charlene and her team offer a quality product with a smile- yes I know its only Costa but its a great little place when you need a quick coffee fix and need to get out go the house from the kids LOL - Love it that it opens late and on Sundays - well done guys - will ensure I walk to you in future :)

Visit a couple a times a week, week in week out. Staff are friendly, coffee is lovely and the little one loves the cake. Safe enough also for the little one to have a wonder around, pick her own drink and choose her own seat. Great addition to the village.

I am local to Desborough, this Costa coffee shop has proved to be very popular with the Locals. Just what our Town needed. My wife and I visit here regularly, we have found the staff to be very professional and polite. This has now become a great social meeting place, a fantastic relaxed atmosphere. I would highly recommend this coffee shop to anyone local or passing visitors, well worth a visit.

Lively relaxed atmosphere, friendly staff. My kids were treated with amazing drinks and even a extra cake for their wait.

Costa in Desborough is a lovely cafe/coffee shop. The staff are friendly, helpful and always go the extra mile for their customers. If you're in Desborough or passing through, they're well worth a visit. Their hot toasted sandwiches and scones are the best!

Previously a pub, this venue opened fairly recently as a Costa coffee shop. I have visited previously with friends, when I found it pleasant and welcoming. However, this time I was surprised to find the doors from the car park locked. I checked the website to confirm opening hours - yes, should be open for another 40 minutes! Another visitor arrived and was also surprised by the closed door. They volunteered to check around the front while I waited for my friends (I had arranged to meet there). . . returned to say they had been told 'yes, we're closed, and have asked head office to change the website' ! VERY disappointed with this; basic courtesy to customers would surely be to only change hours after publishing change, but apart from that it seems poor business sense to reduce opening times so soon after launch. Will now make a point of avoiding venue.