Costa Coffee in Bedford

Last two times I’ve been in it’s taken 2/3 members of staff to serve just one customer. I’ve walked out twice after staff have just walked out from the counter with seemingly no reason other than to just wander around and both times they’ve only offered to serve me as I’ve been already turned to walk out which is after 5 to 10 minutes of waiting. One member of staff was more interested in eating her breakfast than doing her job this morning.

Loving what you do must mean what you do shares the love. The girl who made my coffee was as beautiful as her work.

Staff friendly, coffee goods always but toilets needed a clean.

Great service always helpful and obliging.

Visited late May 2024. No clean tables, long queue (limited staff), dirty toilets.

3 people behind the counter, place empty and all the tables full of crumbs and dirty cups/plates. Absolutely dreadful service: didn’t apologise for the wait, kept talking to each other about personal matters. These people need some customer service training!!!!

They was very slow took over 10mins to get drinks

It was good, typical Costa experience.

Rude staff and consistently bad coffee, vile place. Shame as it used to be good

Met a friend for a quick catch up and enjoyed a lovely Chocolate Orange Muffin. queue was medium with an average wait time. cafe was fairly busy but we found a clean table for two. Plenty of free parking and lots of shops to look around on site

Dont go here if you want to relax and enjoy a drink and food. There's a tiny!!!!! cark park sign saying 2hrs. It has 3 other businesses on the car park and most of these car parks are 3hrs. BEWARE!!!!!! I got a £60 fine and if I wanted to appeal it went up to £100!!!!!! WATCH OUT!!!!!!!

This is without a doubt the most unhygienic restaurant I have ever set foot in. I have tried to notify them as I don't like public complaints before contacting someone directly but the form does not work.

The staff should get improved, Jasmine was just starring at me at the till and waiting for me to tell her what I want to order making me feel like I owed her something,there was just one lady preparing everything and with a very long queu. I was shocked.

Owen served us today on the drive thru and was 10/10! Best barista at costa

Take away only half an hour before closing is ridiculous

5* always.. Amazing coffee every time , staff are friendly and attentive…

Only one (polite) guy on the till who was doing everything by himself, from taking order to making drinks, while there was a long queue. Store is clearly understaffed, management get your act together!

Nice coffee but no lunch like sandwiches

Although the coffee and panini were good, the tables were grubby. Needs a proper clean.

Lovely greeting today at Kempston retail Park met friends for coffee an hotxbun lovely. Jo the manager welcomes everyone she has really lifted this place.

Same old Costa. Perfectly drinkable coffee, I would however prefer to visit a good independent coffee shop.

Went there less than an hour ago and my partners drink was cold by the time we got back to the car. Mine was nice and got but had no flavour. I tried stiring it cause I thought it had sunk to the bottom but that wasn't the case. Tasted like steam and the cardboard cup it was in. Will not be going back.

Why is a toasted sandwich only toasted on one side? Not that impressed

Just been into the Bedford interchange and I wanted to thank the two members of staff working today. It was busy but received service with a smile, a great Latte and a bap! Not to mention a little excitement over a white chocolate star. Great staff and lovely food. Merry Christmas!

Costa is Costa good service as you'd expect

Pretty horrendous! 3 staff members to take orders, fill the orders, clear and clean tables and restock behind the counter. Virtually every table had used crockery on it and customers were having to move it onto other tables themselves. Management needs to sort out staffing, as this was not acceptable. It was a very busy Saturday afternoon, so lots if money being taken. Get your act together Costa management!

Nice atmosphere , freindly staff

By far the best 'real' coffee of all the big coffee chains plus their special toasts are like nectar to your taste buds! Try their Wiltshire Ham & Cheddar Toastie or a fresh croissant for fewer (but still naughty) calories. Or a selection of fresh panini's-Tuna Melt, yes please! I'm diabetic so rarely have any of their sweeter offerings but you're spoilt for choice of pastries, brownies, shortcake or slice of amazing cakes. On top of that they sell reusable coffee/tea cups (Lg & Sml), get your own huge Costa cappuccino cup for home & even their blends of coffees in pods or pouches of grounds (which I prefer). Want more? Ready for Christmas there are gorgeous little packs of 3 tree baubles including a mini Costa cup- be quick coz it's adorable! Gift sets for the coffee lovers on your Santa list & even a set of 5 mini syrups to add a splash of indulgence! Spoil a friend or treat yourself priced from £5.99. Enjoy & have yourself a Very Merry Christmas 2021! No lockdown!!

Nice choice of coffee and cakes yum 😋

Good quality coffee, quick, efficient and a great option of pouring cream for my Americano, well happy 😊

For some reason they keep closing earlier and earlier. Says in google it shuts at 7:30 but went today and it was shut before 4. it’s a shame really, lovely staff and drink but never open long enough

My photo is of one table, all the others were the same. Bank holiday Monday the place was busy, but the service was extremely slow. The member of staff was taking his sweet time with all orders. The tables and general feel of the place was messy and dirty, the cutlery provided was all dirty despite the staff member changing them a couple of times. It would be nice to get service with a smile, the service provided here was with a massive grump, all we got was "what would you like" "how are you paying" the rest of the time was him shaking his head and muttering to himself. The store owner needs to have a look at this store and provide more staffing to help the beleaguered staff.

Terrible. Was passing by and popped in around lunchtime to get a latte what a waste of time. There was one guy serving taking orders and making drinks. There was a long queue. About 10 mins later I left with a latte that was weak. I could have made a better drink using cheap coffee from a budget supermarket. There was a McDonald's close by, should have gone there. First and last visit.

Coffee was not bad for a change

Very nice guy served us. He was on his own but made time to look after us

Always out of stock in cold brew and dirty toilets

Company offer too good to go bags, however never have any items to put into the bags they have sold. People have wasted their time and energy to collect bags for them to go “oh yeah, the bags go up automatically, we don’t have anything to give you” this isn’t good enough

Went to one Costa coffee, near M&S only to find it was being refurbished! Then back over roundabout to other Costsa Coffee and stood waiting for 2 toilets, engaged, no notice on doors! after asking found they were out of order, waiting for engineer! so not very good

Good all round service but, the seats and store are beginning to show their age with torn furniture and broken fixings making it look run down.

It's an old cafee and needs upgrading. The staff is polite and respectfulm

They no longer sell emmental and mushroom toasties. Even less selection for the vegetarians. Well disappointed. Rubbish!!!!

Only ok experience! Signing iffy for covid. Confusing one way system...arrows pointing you to end of till and people were squeezing passed you coming the the way in the queue. Not cleaar at all. Slow service only two staff taking orders/making coffee/heating takeaways/cleaning tables. Took ages!!

Walked in, was placing my order but lady serving was rude so left and went to NEXT coffee shop instead!!

Good social distancing and good coffee

I normally love Costa salted caramel hot choc, but for some reason it was really bland from this particular store and didn't taste like salted caramel at all.

Paid more for a smoother latte and didn't notice the difference. Very pricey.. Prefer Mcdonald coffee and so much cheaper!

Staff were awesome it was a shame that the app let them down.

Nice staff, quiet and cozy, will definitely visit regularly!!

One of the best costa I've been to, the place is always clean and tidy. The staff is amazing, especially Salv who does the best flat white in town. highly recommended.

Nice coffee, lovely service and beautiful coffee made by Salv. Will be coming back for sure.

Used to use this Costa a lotNot after today Out running errands in the snow in my old farm pickup Reckoned I’ll stop at the drive through for a coffeeRealise I don’t have my wallet but I do have £2.63 in change in the cabPull upI see they have 4 coffee options ranging from £2.35 then £2.65 and upwardsI order a small coffee therefore (assuming this is the £2.35 one)Get to the window“£2.65 please”“Oh I wanted the small one at £2.35 like I ordered”“No you said small and that’s £2.65”So what’s the “£2.35 one?”“That’s a miniature”I WOULD KNOW THAT HOW????ok - we now have 3 options:I can give you £2.63 - no can’t do thatYou can decant the coffee into a smaller cup and I’ll pay £2.35Or I can leave with no saleI ended up doing the latterI think they thought as I was in an old truck and in scruffs if was some sort of chancer - for clarity I’m a CEO of a £175M business who ain’t used to people speaking to me like that - in point of fact, money has got nothing to do with it, it’s about common decency and good old customer serviceREALLY POORWon’t be returning

Nicely presented store and friendly staff with quick service. My regular barista Salv makes a great coffee every time! Recommended!

Love costa coffee all costa companies have great staff very friendly and reasonable prices and a variety of different coffee brands with different milks include soya,

very quick service from staff when using the Costa app

Quick service through the drive thru. Polite staff. Drinks were great.

No bacon rolls, this morning. 😒

Seems understaffed, there was nowhere to sit as none of the empty tables had been cleaned let alone disinfected.

Spot on very friendly staff food and coffee perfect very clean

They had run out of lactose free milk and this was in the morning other than that were ok

Great customer service and excellent food

1 member of staff working on a sunday morning was in a queue of about 10 people ended up walking out and going somewhere elese

The coffee and cake were ok but the staff were rude. I know the need to complete track n trace details put staff under new pressure but work with your customers guys. I was new to the app and I'm sight impaired. I carry a white stick.

Haven’t visited here for a short while.... I think it’s safe to say that I won’t be recommending this place here for a coffee. Service is very slow, staff here don’t seem to be friendly. They don’t seem happy for customers to drive through for coffee and cake. Difficult to receive food through the hatch via a huge crete(not necessary) Try over over the road or the town centre.

Lovely coffee shop. Friendly staff. Great cogfee

Drinks were really nice, one staff member was rather rude and abrupt and some of the seat cushions were so stained, they looked very grubby. My granddaughter even said they looked like they had bird poop on!

We dropped off both our cars for a service , the garage is next to Costa. We knew with the current Covid pandemic we would not be able to eat in or order in the restaurant. The drive through was open and empty but because we did not have a car we were rudely told we would not be served!

This is a good Costa offering good food and service in a relaxed atmosphere.We took advantage of the lunchtime meal deal and really enjoyed the Pigs and Blanket Mac and Cheese and a Tuna/Mayo Panini.The coffee was excellent and we enjoyed everything we had.

OK, its just a standardised branded coffee shop lacking invividuality and what have you but my family and I like Costa. What they do, they do well, for us at least. Tasty rolls with sausage and bacon and some nice cakes.

The costa over the retail park needs to clean up ! The soft chairs are disgusting and need a wash !!!

Great place for coffee and outdoor clothing

Always good; friendly & efficient service.

Great place. Perfect service!! Highly recommended!!! Nice place for families and friends!:) love it ❤️❤️❤️

prefer to make my coffee at home rather then go to costa, never been to this one before. personally think home made coffee is better

Lovely place, lovely coffee! Friendly staff!! 😍🥰💖💖💖

Great place for a coffee break while at the interchange. The baristas will make your drink however you like so don't be afraid to ask!

Good drinks made quickly by friendly staff....for a coffee shop you couldn't ask for much more 👍

Visit loads nice food nice atmosphere

Tables, chairs and floor always dirty.

No noticeable difference despite all being sold off by theWhitbread consortium a local family to all in Bedfordshire.

It was ok fancied a sausage roll but they don't sell them her, bit disappointed 😟

Nice cup of Hot chocolate, and chocolate caramel shortbread.

I was very impressed with this Costa. Service was friendly, welcoming and efficient. Drinks were really good and all round good service. Good to see that tables were kept cleared and cleaned. Would revisit without hesitation.

Cant complain, typical high costa standard and quick service

Lovely and friendly nice and clean good service

Don't hate the place , just never had a hot cup of coffee! Fed up with complaining , won't bother anymore !

Really lovely coffee. Fantastic atmosphere!

Good filter coffee with semi skimmed milk and a nice cake in a relatively relaxed environment. Wobbly table though.

My white hot chocolate was beautifully presented and it tasted great too! The Tiffin and salted caramel millionaire piece was also delicious!

Visited Costa Coffee in Biggleswade today. Good service, friendly staff and well managed. One of the better Costa shops we have visited.

Coffee is usually on point, although one coffee today had to be returned, staff were very helpful and understanding and made it again fresh. Food is acceptable overall, however, could be improved.

Fast service, Good hot chocolate and coffee, friendly service and lovely staff, clean and tidy inside and out.

Nice branch, friendly staff, clean and tidy.

Kawa pyszna, obsluga sympatyczna, polecam

It's a coffee shop, it sells coffee. Spot on

Good service and very pleasant staff.

Loved the chai latte, food was great staff was courteous. Enjoyed the ambience. A great eating experience.

Daughter wanted a frostino which she loved. Staff polite place clean

One good thing about Costas is no matter what one you go in the quality is guaranteed.

Friendly staff always good coffee but the whole shop needs a good clean. Dirty and dusty on a lot of the fixtures. The comfy chairs are disgusting. Tables dont seem to be cleared away or wiped down very often.

Met my friend we were there for a couple of hours tea and a slice of lovely cake No one rushed us despite the fact it was quite busy smiling welcoming staff