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4.2

Based on 1.225 opinions finded in 4 websites

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Nº 1176 in 2648 in Liverpool

Nº 86 of 225 British in Liverpool

CUSTOMERS TALK ABOUT DISHES WITH..cakecheesechocolatecoffeebacon

comment_iconOpinions

Visited on a Saturday morning busy.

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john Warren . 2024-12-06

MORE AT Google

Lovely Christmas coffee. Christmas hot toasted sandwich was nice, but not as good as I was hoping for.

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Forever Trancer . 2024-11-28

MORE AT Google

Costa App reader at till has been out of order for a couple of months. Very annoying as I have free coffees that I cannot claim at this store Also, I have to save the receipt and get my 'Bean' points added at another store. Staff also annoyed as they have to take the complaints from other annoyed customers. A member of staff said technicians had been out, but didn't know how to fix it. Come on Costa, get your act together!

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Bill Stupples . 2024-11-22

MORE AT Google

delivery didn't even turn up. no communication whatsoever from either costa or just eat. awful service.

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Julie . 2024-11-06

MORE AT Just Eat

first order was spot on, 2nd time I ordered I wanted egg and mushroom bap I got cheese and tomato toastie, 3rd time I ordered wanted to try egg and mushroom bap again but what I got was an egg toastie, the rest of the order was right both times

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Amy . 2024-10-24

MORE AT Just Eat

Driver was polite drink nice and hot

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victoria . 2024-10-07

MORE AT Just Eat

Always a good place for a cuppa

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Mike Cooke . 2024-09-17

MORE AT Google

Disappointed with the restaurant as my order was wrong but delivery driver was on time & very polite

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victoria . 2024-09-13

MORE AT Just Eat

Frappe had coffee in which I didn’t ask for

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Lexi . 2024-08-20

MORE AT Just Eat

Went into the store 20 mins before closing to be told they are closed and no longer serving drinks. I would understand if it was about 5 to… Staff obviously aren’t bothered

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Jade Lewis . 2024-08-15

MORE AT Google

I ordered a large drink but the cup was only half full !! Very disappointed

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victoria . 2024-08-09

MORE AT Just Eat

the driver was very pleasant when he came

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Karen . 2024-07-16

MORE AT Just Eat

Always enjoy coming to Costa, and love the staff in the Queens Drive. My son wasn't sure what to order and they made some tasters for him which was so lovely.

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Kerry Stewart . 2024-07-07

MORE AT Google

Great coffee, worst car park in the world.

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Christopher Citrine . 2024-07-04

MORE AT Google

My favourite place to enjoy morning coffee, staff are all lovely and cheers my day with their friendly smile, food is nice too

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Kristine Jevons . 2024-07-04

MORE AT Google

I’ll ordered 2 items but only received one of them and they charge me extra !!! Who is responsible for this scandal ?

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Shahin Fr . 2024-07-04

MORE AT Google

Received the wrong order, with a different name on the receipt. Driver took it back to get my order and they refused him the order.

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Imogen . 2024-06-28

MORE AT Just Eat

yet again no all day breakfast wrap getting the correct orders didn't last long

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Mr . 2024-06-24

MORE AT Just Eat

Customer service awful girl who served us had face like thunder not even a thank you or a smile

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Miriam Marshall . 2024-06-22

MORE AT Google

No food delivered only coffee!!

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Tracy . 2024-06-13

MORE AT Just Eat

My food didn’t come just the drinks. I tried the Costa telephone number but it’s out of order

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Nicola . 2024-06-12

MORE AT Just Eat

Nice coffee shop lots of seating but parking can be a nightmare

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Ste Lang . 2024-06-04

MORE AT Google

2 items missing for order!!!! Terrible service

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Kerry . 2024-05-28

MORE AT Just Eat

Thank you for looking after us on Wednesday 15th May. You were all so helpful and friendly. Costa, West Derby is one of the cleanest we have visited. A very happy start to our day. More thanks.

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Roving61761909172 . 2024-05-16

MORE AT TripAdvisor

delivery driver nearly delivered to the wrong house

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Anxious . 2024-05-07

MORE AT Just Eat

Most of my order was missing after paying for it !

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Andrea . 2024-05-06

MORE AT Just Eat

Amazing service and food was delicious as per, driver was so lively too x

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Despina . 2024-04-29

MORE AT Just Eat

Not late as such but delivery time kept changing I assume due to traffic

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victoria . 2024-04-25

MORE AT Just Eat

Hygiene was 0 stars, dirty plates and spoons. We asked the staff to remove some dirty dishes and they gave us a cloth to clean it ourselves. We asked for our brownie to be heated but she said that she was not responsible if it got burnt. Definitely not coming here again.

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healthysingh . 2024-04-21

MORE AT Google

Great service and lovely airy space with easy parking. Making down only for complete lack of vegan cake despite many good options in the wider Costa universe.

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H Matthew Howarth . 2024-03-30

MORE AT Google

no chocolate dusting on cappuccino

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Lexi . 2024-03-29

MORE AT Just Eat

Drink were nice and hot - so much better when delivered by car instead of bike

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victoria . 2024-03-16

MORE AT Just Eat

Busy shop, pleasant and cheerful staff, the new sausage bap is awful 😞 tried ham & cheese toastie which was good quality👍

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steve crowney . 2024-03-12

MORE AT Google

Costa points card wasn't working apparently been broke for a month or so .so couldn't get free coffee or points tables were not clean but staff were polite and nice .

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Marie Newton . 2024-02-25

MORE AT Google

we wanted to come and sit with our friends and the staff goes that we can’t stay unless we buy something and then our friend buys something and they say we all have to buy something and she says it’s because of new management and we ask for babycinos which are free and they tell us that we can’t unless we buy something. THIS IS COSTA IS VERY BAD STAFF PLEASE CHANGE OR I WILL COMPLAIN AGAIN! I WILL NEVER VOME BACK

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Sofia Mokhtar . 2024-02-22

MORE AT Google

Had a latte over ice w/ hazelnut syrup. Was quite tasty.

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Steve Redmond . 2024-02-05

MORE AT Google

No real issue but could be a lot cleaner Dirty seats coffe spills on walls dirty windows

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Steve Thomas . 2024-01-20

MORE AT Google

Waited 30 min to order and receive my order. My hot drink came cold. The till and the machines were dirty. Not nice place. I am sorry I visited.

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Desislava Kozhuharova . 2024-01-20

MORE AT Google

Ordered 3 things one being a toastie and theyve sent a completely different toastie..how hard is it to get a simple order right? Its spicy as well so I can't eat it!!! Wasn't pleased with how the mac n cheese looked either it looked messed with and wasn't a nice crust on the top it was messy. Not pleased at all with the staff for ruining my morning.

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Jay . 2024-01-17

MORE AT Just Eat

Ordered 7 drinks one was delivered (not right one), with a toastie. Told the driver that it wasn’t my order he said I’m just the driver. He refused to take the order back

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Nicola . 2024-01-16

MORE AT Just Eat

I love this store as it is close to home and often go for a walk with my daughter for a frostino and cakes. Over the last few months it seems to have really gone down and the store isn't very clean and the toilets are disgusting the staff are run of their feet. Also we miss the lovely young man Ross who was a fantastic barista and was kind and friendly to the customers. I am fully aware who hard Helen and the team are working to run this branch but please bring back the lovely Ross to break up the all female team he did really brightened up my visits.

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Donna Laird . 2024-01-06

MORE AT TripAdvisor

Just left it outside with no attempt to call

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Dan . 2023-12-27

MORE AT Just Eat

I see my brother once a year we pick this Costa because it is a nice place. Our only complaint is (nothing to do with Costa) trying to get out of the carpark

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Janet Sullivan . 2023-12-23

MORE AT Google

Was 45 mins late from original time

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Daddy . 2023-12-22

MORE AT Just Eat

Wrong order sent, coffee that did come was spilt all over the bag

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Stacy . 2023-12-17

MORE AT Just Eat

Coffees are fine, service reasonable but the restaurant is filthy. All the chairs are stained, tables often not cleared or wiped. Dark and gloomy at the back of the restaurant.

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Carol Fairhurst . 2023-12-15

MORE AT Google

Plenty of space. Friendly staff but place is an absolute tip. I’ve been here twice and I’ve had to clean my table myself with baby wipes and all the seats are stained. Always rubbish on the floor too. Need to put more staff on to clean.

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Charlie Hill . 2023-12-09

MORE AT Google

Went in to have a cup of tea and cake with my son. The staff talked to each other and another colleague/friend who was not working at the time each on a different side of the counter. I had a young child with me and I was alone, they could have offered to carry the tray to a table or bring the drinks over as it was not busy (I was the only customer in the queue), needless to say no offer was made. I was ignored while my drinks were made and no eye contact was even made as the tray was shoved across the countertop in my direction. Also the toilets have a code on them so you can only use if you have a receipt. My son was desperate for the toilet, and he is nearly three and recently toilet trained, and if not for a kind stranger offering thier code, he would have had an accident. Not great service at all

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Charlie . 2023-11-15

MORE AT Google

A lovely little Costa, It looks small on the outside but when inside it goes right back with a modern interior and plenty of seating and table choices Staffed by a team more than happy to help. If you're meeting friends, business contacts, just need some dinner or simply just want to escape the madness of every day life this is the perfect place to stop off and relax.

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Richard Oldroyd . 2023-11-12

MORE AT Google

2 different coffees ordered would have been useful for them to be labelled for if. Turkey toastie and Brie bacon panini both very bready with meagre filling. Panini difficult to bite after being heated ..Disappointing

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Lyndsay . 2023-11-06

MORE AT Just Eat

Completely incorrect order. Have had to reorder with uber eats as incorrect orders only seem to happen with just eat.

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Stephen . 2023-11-02

MORE AT Just Eat

Recieved a completely different order than ordered for second time in as many orders. Avoid ordering from here

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Stephen Spencer . 2023-11-02

MORE AT Google

Quick coffee before hitting motorway. Nice friendly staff. Hot food and drink. Clean bathroom.

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Mark Honeyman . 2023-10-25

MORE AT Google

the hot drink had spilt so only got half a cup - there was no paper/foil cover under the plastic lid

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victoria . 2023-10-16

MORE AT Just Eat

Lovely stuff numbers And the food and drink are not too bad. There's a very calm environment . I love the idea of having brooks and chessomething away from the phone.

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bethany murray . 2023-10-15

MORE AT Google

Driver was a very polite well mannered young man . A pleasure to be served by him

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victoria . 2023-10-12

MORE AT Just Eat

Absolutely appalling, understaffed, dirty, and the staff that was there were not interested, if I could give it minus I would, I don’t know how it keeps open, it needs cleaning behind the counter, it’s filthy, and the staff are not interested, to busy on their phones, really Costa, needs looking at.

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Eileen Fitzjohn . 2023-09-30

MORE AT Google

Staff are a good laugh and great characters

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Andrew Johnson . 2023-09-22

MORE AT Google

I got hot chocolate instead the cappuccino!!

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Maria . 2023-09-19

MORE AT Just Eat

Hi I think It was by mistake They forgot the wafers

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Maria . 2023-08-29

MORE AT Just Eat

It was nice food and the drinks where really nice

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Rachel . 2023-08-26

MORE AT Just Eat

I received other customer order

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Maria . 2023-08-20

MORE AT Just Eat

First time ordering for a while. All 3 of my food items where missing & the number on Just Eat is for a guy that hasn't worked there since 2022. That's £12 down the drain.

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Faolan . 2023-08-11

MORE AT Just Eat

The drink was all over the food and the whole 2 items was damaged now got no food or drink thanks to the delivery driver so got no money to order anything to eat thank you

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Craig . 2023-08-10

MORE AT Just Eat

Good location and staff are always very welcoming. Car park can be busy

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andy brannan . 2023-08-08

MORE AT Google

Not enough staff - just two. Long queue - whilst waiting noticed that all overhead lights - the shades - were filthy with dust and so too was the till, payment machine and other fixtures. Needs a good clean.

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MrsPennyWhistle . 2023-07-24

MORE AT TripAdvisor

How people get it so wrong I ask for 3 apple and ruhbarb refreshers and I get 3 totally. Different things never asked for shocking service some one needs shooting

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Dave . 2023-07-13

MORE AT Just Eat

I’m not sure that this is being done on purpose but I order from them everyday and I always say I’ll give them another chance but every single order has missing or wrong items. It’s unacceptable to order over £30 worth of food and drinks and to be sent only 2 drinks and when you try to contact them there is no way of getting through.

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alexandra . 2023-07-09

MORE AT Just Eat

I relaxed and enjoyed my coffee, although thought it was a little expensive. Nevertheless this was my first attempt at ordering an item through my phone so I am glad it was successful. The delivery staff member was also very pleasant. So I would at some point practice and order again by phone. Regards Sonya.

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Sonya . 2023-07-07

MORE AT Just Eat

The food was wrong so I would like my money back as I had to put it in the bin

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Megan . 2023-06-21

MORE AT Just Eat

Never got what I wanted and also missing items

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Dave . 2023-06-21

MORE AT Just Eat

Very disappointed, the coffee frappe was thick but had no ice in it

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J . 2023-06-18

MORE AT Just Eat

joke of a place! suppose to seal the coffee and hasnt anyone could put anything in that wont be drinking

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Chantelle . 2023-06-17

MORE AT Just Eat

No bubbles in bubble frappe, didn’t get my chocolate muffin!

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Sarah . 2023-06-15

MORE AT Just Eat

This is franchise and I find it has an atmosphere in terms of some staff. They offer the use of the app and free drink when you get your stickers/stamps on the app but it’s always not working for the redeem. This is the 3 time I’ve been in and the sane paper note is on the till (3/4 months old) that they can’t redeem. I travel all over for work and this is my local as it’s by the m&s I use. Out of principal I would never use this shop. Also read other reviews someone with a lot more knowledge than me has said why the coffee has gone down hill by sublimating products used ie milk.

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kevin o . 2023-06-08

MORE AT TripAdvisor

Not sure if it was the driver or restaurant but half Of my Mac and cheese had been ate

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Carly . 2023-06-03

MORE AT Just Eat

The food was okay the toastie looked as if it had been launched in the box as it was just falling apart. The drinks where good though. Even though they where half empty

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Courtney . 2023-04-28

MORE AT Just Eat

this costa is a franchise so you may pay 5-10 p more but staying that it was well worth in one of the best hot chocolates and lattes we have had looks quite small from the outside but surprising large inside very well run and very organised

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Mark B . 2023-04-25

MORE AT TripAdvisor

Driver lost his way ! But coffee poor but coffee hot 👍

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Christine . 2023-04-15

MORE AT Just Eat

This costa used to be my fave place to go when it 1st opened, but i think covid has left its mark, staff are hard to retain coming and going all the time although theres a couple that are very good, The cleanliness has declined so bad, toilets are filthy tiles on the walls have not been cleaned for ages, the furniture is badly stained to, floors dont look like they get cleaned regular either. The food and coffee!! this is were it goes down hill, theres hardly any stock at all and when you challenge it the manager just shrugs her shoulders and makes an excuse up, also the alternative milks are vile, used to be Alpro now its Aldez which is coco colas brand, its disgusting, How come other Costa’s stock is fine (edge lane) again when you challenge staff there not interested, I can honestly say its such a shame what started off as a great place is now declining, i choose Starbucks now any day over costa

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Susan C . 2023-03-30

MORE AT TripAdvisor

thanks so much, amazing coffee:)

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Chantelle . 2023-03-26

MORE AT Just Eat

Ordered a drink, bacon roll and cake only received the drink!

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Sarah . 2023-03-20

MORE AT Just Eat

Only delivered on time because delivery time kept changing Bacon rolls were hard and dry as if standing around too long. Cartons designed to keep food hot were not folded down so food was not hot. Asked for 1 sausage and one bacon roll but got a scribbled note saying that no sausages left so bacon roll sent . The white coffee mug was unstable and squashed and lid and inner foil popped off spilling coffee everywhere including my hand and duvet cover food and wrapping. Reported this to Just Eat. Note to Costa… cardboard cups seem unsuitable because of fragility of lid attaching to cup for transporting. Cups seem firm in holder but cup weakens as I try to take hold of it around the rim to remove from holder.

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Lyndsay . 2023-02-28

MORE AT Just Eat

Ordered 3 cakes only the drinks came

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Alex . 2023-02-27

MORE AT Just Eat

Spot on love ordering from this costa the drinks are always amazing thank you

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Megan . 2023-02-27

MORE AT Just Eat

Good coffee and a Bakewell tart and millionaire’s shortbread Treat at home. Not cheap.

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Lyndsay . 2023-02-17

MORE AT Just Eat

amazing but forgot my whipped cream!

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Chantelle . 2023-02-03

MORE AT Just Eat

No straw for frappachino delivery was late waste a time mate think they don’t give he a straw for a laugh drink it with ye hands helmets

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Georgie . 2023-01-29

MORE AT Just Eat

Coffee had spilled everywhere and our muffin was missing. Brownie was in with warm food.

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Katie . 2022-12-26

MORE AT Just Eat

Incorrect order yet again. Either to lazy to read the order or incompetent. However, complaining or leaving this review does not change anything. I.e no refund or correct food !!!

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Craig . 2022-12-18

MORE AT Just Eat

Spent £15 and they brought me one item

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Kyle . 2022-12-06

MORE AT Just Eat

Food arrived 3 items missing driver could barely speak English and wouldn’t resolve problem or find out wheee orders where’s

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Nicola . 2022-11-23

MORE AT Just Eat

Expensive but did arrive piping hot

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Debra . 2022-11-16

MORE AT Just Eat

Paid for coffee and muffin …. Only coffee was delivered …. Not happy

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Gillian . 2022-10-28

MORE AT Just Eat

Ordered breakfast and coffee from store - when driver arrived he had only the coffee. No food at all - no contact from the store and when I tried to call no answer. Abysmal service

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Laura . 2022-10-18

MORE AT Just Eat

Every time I order online wit these I never ever get what I pay for there order is a always wrong it’s a joke won’t b ordering from them again!!!

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Nicola . 2022-10-18

MORE AT Just Eat

Food good just no straws for the coffees

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Mayling . 2022-09-29

MORE AT Just Eat

Just wanted to mention how friendly the lad with the glasses is who serves, goes a long way, top man

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spearingisboss . 2022-09-23

MORE AT TripAdvisor

Ordered bacon bun. Rather dry. Rind left on bacon. Good flavour bacon. Lemon missing very good Chocolate biscuit fridge cake enjoyed by another. PG Tips tea always good but my chosen skimmed milk not packed with the tea. Would have appreciated paper napkins and wooden stirrer.

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Lyndsay . 2022-08-17

MORE AT Just Eat

My almond bake was stale and lacked flavour. I won’t be ordering from Costa Coffee again.

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Paul . 2022-08-02

MORE AT Just Eat

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