Costa Coffee in South Lanarkshire

My husband and i are here all the time. And we come for the staff. Friendly and welcoming. Happy to chat, excellent service. See some reviews state needs a clean, look past that its a busy coffee shop and they work hard. Tables are always clean and toilets so i don't see a problem.

Disgusted to hear staff complaining about a customer who wanted their cup heated, moaned about a customer review and commenting on a volunteer with "multiple personality disorders. Unprofessional!!

Lovely helpful staff, excellent coffee. The shop is kept clean and toilets also clean.

A very nice place to relax and enjoy a latte and a snack if you want. The staff are helpful and the wi-fi is fast and free.

Shocking Service, Closing time is 5pm. Got there at 4.55pm. The lad behind the counter refused to serve me. When asked him about the policy he said it’s in our policy not to serve people near to closing time. Completely lying through his teeth. Pathetic !

Not sure what's happened to Larkhall Costa but its definitely gone downhill . Back entrance filthy and uninviting. Chairs and cushions need a good scrub. I won't even use a dirty tray ..unacceptable . No hot chocolate . Staff not friendly. Won't be back plenty other good coffee places in village.

Badly needing to clean up the front and rear entrances to this establishment. Not a good reflection. 😕

Second visit in the last few weeks, and unfortunately, it is not clean. Tables dirty and littered with used dishes, the tables that had been cleared had not been cleaned. The jugs used to heat the milk were encrusted with dried milk and not cleaned after each use. This has really gone downhill rapidly. Don't think I'll be back !!!

update Keep going back, the staff on Sunday the 5th Feb absolutely brilliant very helpful 2023

Likes to close before stated time, some staff slow and dont really know their way around a till and need some more training

Best staff in larkhall branch Nothing a problem to them always fast and friendly

Eager staff and enthusiastic to help serve good coffee. New M&S food available.

How disappointing… asked for coffee with a jug of hot water so I could get the strength I like. Told there are lots jugs that you can put hot water in…I suggested a t-pot….guess what none of them either. Ordered cake and was waiting on a fork when staff member walked away. Had to ask the manageress and on saying excuse me was met with a grumpy…. Whit!!!!! If she paid more attention to customers than her pals on her mobile tho he might just run more smoothly. As for clean/ cleared tables again seems to much like hard work. Using mobile phone seems order of the day. As someone who visits a lot I can only say this was appalling and no surprise that it was nearly empty

Served quickly, plenty of seats

Staff are lovely. Especially your managed Caitlyn. She is always such a friendly happy face, she’s even remembered my order!! (I must come to often!) but I love the coffee and it’s always clean and tidy too!

It's as you would expect a costs to be, good coffee far too expensive.

Good food but tables were not cleared for all the time we were there. Had to move cups etc to get space.

I love Costa in Larkhall the staff are amazing only just started to go back since lockdown always go for a latte when I am shopping went in today had a Latte and cheese toasty for my lunch great place love it Joan Campbell

This is the first time I have been in a Costa coffee shop and won't be going back. I paid £6.10 for a small cappuccino and a mini hot chocolate. Costa by name, Costa by nature. Coffee was also like drinking dirty dish water. I am now being asked to give a star rating, but it won't allow me to give zero. So reluctantly I give 1 star.

Food and drink as standard national coffee chain. Staff wearing face masks under chins!!!!! 🤨

Loved it because it was cheap

Cosy and quiet, the latte was nice and covid rules are definitely in place, with sanitising rules between patrons sitting.

Nice catch up with friends. Coffee and lemon muffins lovely and friendly service

Very cheery and welcoming environment. Staff are really efficient and friendly. Covid safety measures are clearly marked and we'll set out. All in all I enjoyed my visit.👌

Coffee good, staff good. Shop looks a bit tired.

It's OK. Same like every other Costa. The staff are OK. Nice to sit and have a coffee.

We love going to Costa in larkhall, staff are so friendly and it's so relaxing just to sit and enjoy our coffee.☕☕

Was not happy to see tables only being wiped down with cloth no sanitizers.

Love it, staff friendly with good customer care. Social distancing good and cleanliness exceptional.

had tea and coffee and sausage butty and done trace and track and also used the hand sanitiser on entering and while we where enjoying it we my sister and I notice that at least 5 people did not sanitised when they entered the premise just went right up and stood in line..that shows how people don't care that they can spread it .the staff were following the rules and cleaning .. some of the public did not

I’ve just been subjected to the most rude member of staff in costa ever and I have been a customer for years now !! I sat down and then was talking to a friend on the phone when this rude member of staff interrupted my phone call and said that I can’t sit where I was sitting Cos of a sign ( that was under a plate ) and I didn’t see this .. anyway I had to say bye to my friend on the phone and said I was sorry I didn’t see the sign and I would move .. there was lots of people sitting there it was the way she spoke she seemed so stressed !! she made me feel embarrassed and upset !!! No one should ever make a customer feel like this ! Staff should have further training on customer service skills ! If being a waitress in a cafe stresses you out that much she shouldn’t be working with the public !!

Visited Costa coffee Larkhall this morning. Place was very quiet, staff on duty need to learn manners about customer care. We were abruptly told where we could and couldn't sit. Strange thing is we've been visiting our local Costa coffee shop since it opened usual every weekend while out walking plus the wife uses it during the week, hence we usually use the same area to sit in. Today witnessed a member of staff being rude to customers in the queue about the 2mt distancing rules which weren't being compromised. Then same member of staff abruptly informed us need to sit else where, as I mentioned there was only about 6 customers in so not sure what the problem was all about. Walked out, not impressed with the way we were made to feel unwelcome.

Great social distancing measures. Female behind till so friendly and quick service.

Nice coffee as you'd expect but starting to get pricey if you eat in

I think Costa has become a bit expensive.

Its exactly what you expect from Costa

Great Strawberry and cream milkshake !!

I am in the shop everyday and the staff are always friendly and helpful with excellent customer care. When the older customer comes into the shop they always make sure they are well looked after by helping them with taking there hot drink out for them then going back to the table with there food for them also. I am a chef so know the industry and wish there more servers like this in the industry.

Great coffee shop with lovely staff!

Friendly staff if a bit slow when busy

Quick efficient and friendly staff. Caitlyn took our order and advised us on our choices. I'm diabetic and turns out so is she, good communication with all staff members. Big thumbs up

We walked through the door and the place smelled like sick.

I visit various Costa’s and have to say the staff are so friendly and happy to assist and they all seem generally happy to be at work. Staff are knowledgable on the products they sell, I have allergies and they are always happy to check ingredients for me. Seating areas are always clean and tidy. Facilities are very clean and as expected. Love this little costa, would definitely recommend this site.

My local Costa that I attend regularly mainly for takeaway. The tables are all cleared efficiently and staff all extremely friendly. Coffee the usual that I enjoy. Has outside/covered smoking area attached to rear.

Ordered small caramel latte with extra portion of caramel and extra shot of coffee. 2 pumps of caramel is a portion info given by the server. I asked how many pumps were in my glass, the barista reply 3. So I asked could I please have a full extra portion of caramel for which I was charged for and paid. His reply " but you have 3 pumps that's extra enough" my reply, please give me what you charged me for and what I have paid for. This is not the 1st or 2nd time of this problem in this Costa. The barista serving needs too learn some manors a customer service skills. In my day working in the hospitality industry, someone with his attitude would have been dragged over the counter. Even if your not grateful f your employment, please be grateful of cctv and a person whom can control himself.

My friends and I all love Costa.The toasties are delicious and I love the tea I get in there.Stsff are really friendly .

Love it:):) btw if ever skint, ask for kiddies mini hot choc, 55p..

Got lovely strawberry lemonade and the staff kay+other girl working there were very nice, professional and very helpful will definitely be back would recommend to friends and family

Nice place for a coffee. Plenty of room and good choice of things to eat

The staff make this coffee shop great. Very clean compared to other Costa I have visited

Great coffee and selection of cakes sandwiches and lunch menu

Great coffee, terrific staff and friendly atmosphere.

Excellent service with very friendly staff and always have a smile to welcome you. Real credit to Costa.....

Lovely friendly staff that make you feel welcome in a calm relaxing environment

Great coffee shop staff are very polite and helpful, great seating with sofas and chairs, highly recommended xx

Good coffee and toasties. Parking at the back. All good.

This is a welcome addition to the main street in Larkhall. Staff are very welcoming with lovely coffee and cakes. Cafe is always very clean and there is a small play table for toddlers with some toys to keep them amused.

We found the staff here to be very friendly. The cafe is in a central location and is comfortable and fairly large. A free range egg sandwich and 2 small lattes cost 7.20. I enjoyed the sandwich and the lattes were of the consistently good quality we expect from Costa’s. I can see why this cafe is popular.

love going in here for a coffee and cake the staff are the best of any costa i have been in lovely ,clean and spacious coffee shop

Well run and very clean staff were very pleasant to.

Excellent friendly and clean good service sat at the Natter Corner table.

Very pleasant and delicious coffee and cakes

Staff are very friendly. And helpful food and drinks great

I'm still here. Staff very helpful. Clean and tidy, a good place to come

offers lunchtime meal deal.but staff tried to charge full price.had to remind them of this, come on costa train your staff

Very welcoming staff, nice and tidy establishment with varying seating layouts. Costa Coffee is situated in the main thoroughfare. Parking round the back and close to other amenities. Great coffee and snacks, worth a visit.

Staff very friendly. Usual Costa products on sale. Worth a visit.

Great place for a bite to eat and/or just a coffee.

Great service and a friendly smile. Excellent coffee

Friendly chatty staff. Kay was a joy . Great coffee

Usual Costa food and great coffee. Good ambience.

Best most relaxing place ever to have a coffee, so much space for everyone and there needs (wheelchairs, scooters and prams) friendly staff who are always happy to help.

Great service and friendly cheerful staff. Especially first thing in the morning.

Great friendly staff and brillaint coffee best way to start ur day thanks guys xx

Regulars here! Quite often very busy. Good choice of sandwiches, cakes, toasties and some salads. Only gripe is tables not cleared quick enough.

Very friendly atmosphere, great coffee and kids play area, great idea, will be back soon

Lovely staff. Great atmosphere.