Costa Coffee in Allerdale

Costa Staff was like a zombie apocalypse, no customer service was all just like headless chickens, waited 20 mins in queue for the guy barrister to stand infront of me, no hi or what would you like just stood mute looking at me !! It took me to ask if he wanted to know wat I wanted , then took another 20 mins to actually get it made , they were talking and laughing amongst themselves, the tables were rotten also the floor, it's certainly gone down in that last 12/18 months needs a good manager to get it back to how it was

Coffee tasteless bad experience only used this place because Dunmail Asda Costa had run out of my type of cake. A place to avoid

Great place for a cuppa and a chill and watch the world go by

Costa Coffee is missing the Coffee as everytime I ordered a latte, flat white or cappuccino, it's just like warm milk! Overrated and overpriced. I wonder; is anyone actually sampling these recipes before approving the quality? How can you sell a coffee that is so unbalanced, tasting like someone just rinsed a cup that had coffee in it? No healthy food options either, it's just the same old sandwiches high in fat and carbohydrates.

Absolutely amazing staff I have to take my hat off to them adam was very enthusiastic about all the different coffees an recommended a flat white. Kelsey was a very polite an friendly lass who knew what she doing and striving towards an making a perfect coffee to everyone's needs. Kolette who's the manager is amazing she's always interacting with the staff an encouraging and engaging towards her staff so they can reach their potential an help her team deliver every the perfect drink.

Absolutely amazing service from declan, made an amazing caramel frappe, food is expensive and was really not much filling in the wraps but other than that, great guy he was. Was talkative and asked how my day was.

Good staff, clean and tidy and plenty of seating available. Ordered a caramel latte to go that didnt carry much flavour to it but I was already back in my car when trying it. Best option for a coffee in Workington centre

Do not go. Do yourself a favour and go over the road to muffin break. The place looks filthy. People must be clicking on because it was dead and muffing break is packed

It's Costa it's expensive but nice

I was visiting from New York with my partner and was served by a really nice chick with blue hair! I was really scared to order since it was my first time being out of the country but she told me to take my time and even suggested different things for me to try. It was a small interaction but it made my day and I appreciate her effort of trying to make me feel comfortable! If I’m ever in England again, I know where I’d go! ✌️❤️

Check that you get your beans towards a free drink. I seem to have missed out on four.

£7.20 for 2 small coffees Ugly no problem Bad service and overpriced…….really bad and it was take out Service without a smile and looking really bored. Coffee was nice though Never again

I discovered something called Ultimate Milk which I think is dairy free but it made my flat white very tasty! The premises could do with a little maintenance - for example door handles missing and an uneven floor near the entrance.

Kelsey and Declan were absolutely amazing considering it was just them quick service and amazing hot coffee!! Thanks guys!

I love Costa but sometimes the service is incredibly slow due to staffing issues on the day , vould be better organises. All in all a pleasant environment with a selection of good food and choice of hot and cold drinks . One more drawback is the toilets are very unreliable , need them sorted Costa !

This is one of my favourite coffee shops. However service could be faster some days.. They are a lovely friendly bunch of staff though ... I have my favourite team members as they know me and are a lot quicker than the ones that seem to be on loan from other branches. I would like to see more food available for gluten free and lactose free customers like myself. Not just the pre package stuff as though are awful and full of sugar. A lovely gluten free cake would be appreciated by a lot of customers I'm sure! Oh and please do away with the extra charge for alternative milk... It's free for Soya but others we are charged for. That is unfair!!! We are being penalised for having allergies and intolerances! On the whole though. This is a lovely little cafe with fantastic staff.

It's Costa, everyone must know what it's like by now!

Good coffee and cakes. The staff were too busy holding a conversation with each other and forgot to put my toasties in or get the cake ready. Then had to ask agsin what it was I wanted???? This was after I'd given my order, paid, and was waiting for my coffees. I was the only person waiting, so they were not unusually busy. Put your customers first, and hold your chat until your break or your customers might just move to the coffee shop across the way.

Good value of muffins, sandwiches, coffe. Prices should be cheaper. You can sit inside or outside, around lot of shops. Busy place. Clean and tidy. Easy access

Going down hill, continually change of staff, very rare you get a hot coffee, even if requested. Tables not cleared regularly. Food selection could be better

Awful place, staff rude!. While trying to pay for my drinks the male cashier named matt with glasses and tattoos telling me to hurry up and pay because the was a que behind me!. Will not be visiting this place again and be going to muffin break instead because of this belittling member of staff.

Awful service, endless service, the place looks filthy as all the tables are full of dirty dishes and leftover food and nothing being cleared away

Best Cappuccino I've had in a while from Costa, more froth than milk...how it should be. Staff are attentive and friendly. Good choice of cakes & toasties. Keep it up 👌👍😊

Been going in for my coffee before work for the past 3 4 years.And for the best few months the service has got worse.On one occasion I stood and waited between 6 and 8 mins to get served no que plenty of staff the guy just looked at me and walked off.Staff most seem unattentive and been occassions bickering with each other.

Shocking service. Our order was forgotten about and when we did finally get it it was 80% froth. Dirty inside and actually heard someone being interviewed in the middle of the store. Won't be back.

Absolutely minging - it’s so dirty.

Batista very friendly and a happy smile early on a sat morning

The queue was long, and we had to wait to pick up our drinks rather than them brought to our tables. One worker had knocked a class onto the floor, and promptly walked off! Disappointing. They also hadn't cleaned any tables properly, there were piles of old tables drinks and food.

Extremely slow service without smiles

Only got time to do this review, Sunday was fantastic, wasn't too busy. Brilliant customer service from I think his name was declan. Amazing 👏

Lovely atmosphere calm, relaxing with great food and drinks and engaging visitors who are keen to be friendly

It can be busy depending on the time of day . Friendly service and nice selection of food.

Amazing staff, Declan was an amazing staff to help me. Great customer service

A busy Costa store in the middle of the shopping centre. All the usual range of Costa products available. Time for a quick update following another visit on a Thursday afternoon, was a decent enough visit. Speed of service has improved and very friendly staff. Will call here again.

With the amount of children hanging about inside the staff fidnt seem to have the experience or confidence to tell them to leave.

It's Costa. Nothing too special about the place. The staff were good, the tables were fairly clean, bit of a wait for the drinks and not the cheapest. But that's Costa.

friendly staff lovely atmosphere

Me and my carer visited Costa for an afternoon lunch drink and because they also have a disabled toilet here which unfortunately was out of order when we last visited, we were going to sit outside and eat our own sandwiches that we brought with us but the weather was very grim and no sun to warm us so my carer went in to order the cappuccinos and I followed and found a suitable place to sit that wouldn't block anyone wanting to pass by. I asked a nice young lady who was clearing the tables nearby if it was okay to eat our sandwiches and she said it was fine and I do enjoy a good cuppa when eating bread. We found all the staff to be friendly the interior to be of high standards when it comes to cleanliness and hygiene. They do cater for those who have younger children that sit in highchairs as I spotted some nearby to where we sat. We will definitely be visiting again and hopefully they will of got the disabled toilet back to normal. I was informed to use the neighbouring cafe that had a working loo which I headed for and used.

Her gün kahve içtim mokka tercihimdi ama diğer kahveler de iyi👍

Standard Costa experience but staff were slightly friendlier than other branches I've been to.

All the new customers had to clear Their own tables as not enough staff to serve and do this shame as it's a busy shop

Hi my name is Emily costa is absolutely lovely both the service and the staff definitely recommend too anybody

Had what I wanted and could pay with card unlike the spot across the road who lost out on a sale

A busy Costa with staff that try hard,

Great staff, great coffee selection

Warm place to wait for my next train! Can use the Costa app too!

Relaxing 10min away from the hustle

Not impressed. Toilets not very clean, none of the tables were clean when we sat down, we had to clear our own. Staff not very helpful. We asked for someone to clear the juice the toddler spilt and ended up having to do that ourselves. Good job I had a pkt of tissues. None of the tables got an anti back wipe while I was there.

Always go to Costa coffee. Love it.

Quick efficient friendly staff right in the center of town and although it was full it didn't feel crowded

In for coffee with friend ! Love my Costa coffee

It would be great to see a vegan drinks menu (even if it is just plant based due to cross contamination)

Coffee was nice but the place could do with a clean, had to change the chairs to find the cleaner of the two. Neither was that great.

Nice place to sit and people watch. Although the coffee is quite expensive and the tables are sometimes dirty.

Nice big Costa with lots of room. Very friendly staff.

Dreadful surly staff. Will not be back. Complaint put in to Head Office.

The staff here are all so friendly and welcoming and work extremely hard. I am treated like a friend every time I go in and they remember my order which is a nice touch. Always a great quality coffee here, flat white is my go to drink.

Good coffee and great place to go

It's Costa, that's all I can say

I cant go without my Costa coffee and the staff are always smiling ...a must go to shop for the all important caffeine fix before shopping... keep up the fantastic work guys.

Good clean place with friendly staff

Went for takeaway lovely sandwiches

Good cup of coffee and nice to have a chance to sit outside ☺️

Think £3.30 for a latte is dear when greggs is approx 30 seconds away and some drink is half the price and think you'd struggle to tell the difference

The coffee and sandwich was too expensive wont be going there again

Not sure why my review was deleted... In summary: the staff were friendly but forgot to make one of our two drinks but quickly made it and brought it over so I could eat my tostie before it got cold. Only a few customers in but nearly every table was dirty as was the till area and the food/coffee prep areas.

The staff are very friendly and the hot chocolate is to die for.

So slow! waited ages for lukewarm coffee no excuse as there were more staff than customers!

A tad pricey but the quality of coffee is top drawer. The purple one latte is next level!

Didn't actually visit. Hence 1 star. If I tried deleting it would remove all Costa reviews submitted. Have to say looking through the window it looked like it may be the best Costa the world has ever seen.

Lovely place to have coffee and also staff very friendly

Lovely caramel frostino it was yummy 😋😋

Excellent service in Workington Costa all the girls are great very welcoming and always pass time if day thankyou

Great service and friendly staff

Lovely coffee and nice cakes..enjoyed our visit..

Nice place for coffee and chat.

Great cafe, staff very happy and friendly

Amazing as always. Served by nice people too

You are guaranteed a service with a smile, clean and pleasant surroundings, worth six stars plus the coffee is special 🤗

The girls are really friendly and polite. Costa is the same wherever you go but the staff in there give it something a bit extra

A great place to catch up with friends and really nice coffee and food.

Lovely and friendly staff, good disabled access..

The lads in the market place whitehaven are so polite and most helpful x

Staff were great... Place was a little dreary...

Covid friendly space helpful appreciative staff

Friendly staff. Milkshakes all round that were absolutely delicious. Thank you

Fantastic loverly to ave been bk.

Felt safe and excellent service. Staff are very friendly.

My husband and i visited here this afternoon as we usually do after a shop around town, and was instantly met with shouts about only one person being allowed in ( fair enough during covid , tho there is a polite way to approach this) , after my husband left the store and waiting correctly distanced in the que , the same dark haired lady then marched back around the counter to inform me I was not stood precisely on the covid spot marker on the floor! I was about 4 inches away and the other lady in the queue was already walking towards the counter. I have worked in coffee shops and genuine felt this lady was on some power trip over the covid regulations and this was a big put off. As I can see from previous reviews it seems to be an issue , so perhaps more training for certain staff members on their people skills and attitude should be given. Wont be coming back , Starbucks all the way !!

I was served great coffee the lady who served me was really lovely and polite and very helpful

A nice treat every now and then service by blue haired girl was awesome but get more staff in

Waited about 2 hrs in the queue, my nana could make coffees faster and shes 95

When open the best place to get a coffee and a cake.

I had a black forest hot chocolate. Its was very nice. As it was a large one. I was very full afterwards. Vety pleased. Would certainly recommend to others.

Nice place always busy,but the staff are friendly and efficient, so good quick service.

Excellent as always friendly efficient and welcoming

I visited Costa after acquiring a buy one get one free voucher on festive hot chocolates. The service was prompt and polite throughout and the hot drinks tasted great, they even accompanied them with a wrapped chocolate. I wasn’t clear on my original order and I ended up with the wrong type of milk for my partners drink. I truly appreciated the way the barista Jayne handled this. It is rare occasions like this that secure loyalty and repeat custom.

Customer service is brilliant lovely staff

Never been recently. Tried it once a long time ago and didn't like it.

Haven't been, don't like coffee.