Brewers Fayre Cockermouth in Allerdale

Entered to be greated with a sign saying saying to wait here to be seated. Waited almost 10 minutes for anyone walking past us or anyone serving on the bar to even acknowledge us. In hindsight we should have just walked out before then but the kids were hungry so we persevered. We were finally shown to a table under freezing cold air con with slug trails on the carpet (they were probably attracted to the chips nobody had bothered to pick up). We ordered food which took over an hour to arrive and it was grim at best. The woman that introduced herself as restaurant manager was incredibly patronizing when we brought everything to her attention, her insincere use of calling us darling was cringeworthy.

Absolute shambolic, waited an hour and half for food to arrive but not as bad as table next to us which took 2. One person serving at the bar so 20 minutes to get a drink. Food arrived and no sausages or tomato on my mixed grill, we ordered fish and chips and was charged an extra £1 for bread and butter which was not a problem just would have been nice to get it. All very young staff doing their best but clearly chucked in the deep end and there was clearly a lack of any management to implement any control. Will we come back, no chance

Horribly understaffed but Andrea and Heather hold it together. Without them this place would go down.

No atmosphere, air conditioning was blowing cold. Waited what seemed like a life time for food,my partners burger looked like a McDonald's happy meal it was that small. No check back we left with our plates still on the table. Luckily we were visiting from Yorkshire so won't be calling again.

Specifically reserved Sunday carvery for 2pm. Got there and was told that they were not serving it as they had run out. Other people were disappointed too. Not the first time it has happened. As a local I won't be returning again.

I would most definitely not recommend this Brewer's Fayre for carvery as it has been none existent on 2 occassions. Both times it has sold out at 1pm despite being on from 12-6pm. Utterly pathetic. Who does the ordering???? Clearly nobody. We then had to wait 40 minutes for the normal menu food. I went to this one as it is better usually than the Whitehaven one....I shall not be going to any now.

It is what it is.. cheap & cheerful. The actual restraunt area is nice & clean. The food ok ! It doesnt knock your socks off but it isnt expensive at all. Staff were really nice & helpful. Drinks prices were very reasonable. We didnt eat from the carvery.. as it looked dryed out & pretty dire.

Loads of empty tables but wouldn't seat a single traveller on a Friday evening . Poor policy to be fair .

Over eleven pounds for a pizza which was a frozen super market pizza you would get for £1.00, should be on the kids menu, plus it was cold. Vegan burger and chips were not that great, cold chips. Won't go back to the Cockermouth branch.

This was a lovely day with the family having a lovely meal which came quick deserts were delicious, thanks to all the staff they were amazing 🤩 travelled from Gateshead

Both of us had sirloin steak, 1medium 1 well done. I had medium which tasted 'not quite right' and 'off', I hardly ate it. My husbands was quite tough and difficult to cut, he left half of his. We didn't complain as there was quite a lot of loud laughing between some of the staff and felt it would fall on deaf ears. We have no complaints about our server. We were told when ordering that there was only 2 chefs on and meals may take longer than usual even though the restaurant was quiet. I will not recommend

Good was ok but the guy behind the bar is horrible just walks off when talking to him

Very friendly and good staff very enjoyable

Obviously short staffed but the person in charge was rude and was shouting at a customer. Have been here a number of times and have always been satisfied with food and service. However today was the last time I set foot in this restaurant. More training in customer care is sorely needed or the place will be deserted. Whitbread read and learn from this!

The food was great but we had quite a wait for it. I was very noisy too.

Booked for 18.15 and arrived to be told there would be over an hour's wait for food despite the restaurant being half empty. We weren't informed of this when booking. Incorrect menus were on the table. When the food arrived it wasn't warm and items were missing from the dishes. One meal didn't arrive and had to be asked for. Service at the bar was poor, the member of staff verging on rude. We won't be returning.

Having been to the restaurant before and the food was very good I decided to try the carvery, beef being my favourite, well talk about underdone, my knife wouldn't cut it and the fork wouldn't stick in it, spoilt the whole meal and two hours later I'm still chewing it. Worst carvery I've had for some time. P Hirst.

It wasn't busy but service was slow and the food was ok although the steak and ale pie wasnt great the pastry was rubbery like it had been cooked or reheated in a microwave. This was our second visit and it wasn't as good as the first but think that was more to do with the food than anything else. Be warned being by the premier inn the parking is hard to find and there is very little disabled parking.

The front of house staff was absolutely fantastic and we could not of asked any more of the, the food was really good as well would highly recommend

Couldn't fault it. Beautiful service and very friendly staff 👍

I have been a couple of times in recent months and thoroughly enjoyed the mixed grill. Steak and eggs perfectly done. Service could do with a bit of work on. It seems depends on which staff you get as to the quality of service provided. Popped in on the 4th to try the Sunday dinner with a friend the lad that was carving very friendly seemed new not seen before but well mannered and smiled and carved a nice portion of your beef. Was a nice roast dinner and will go again on a Sunday.

Just waited half an hour to buy a drink, one bar man who if he cracked a smile, his face would crack. One guy for drinks and food and a half an hour wait due to time of year Do yourself a favour go elsewhere .

Diabolical service. Rude older staff bullying younger staff members. No one in any hurry to serve quite happy standing back and chatting behind the bar. Absolutely appalling. Walked out in the end due to waiting

Sat for about 20 mins with empty plates in front of us. No staff around. When somebody eventually came we said we needed our desserts. Only for them to bring the wrong thing out.

Basic food. Nothing spectacular. Need more fresh veges.

Food was good and hot, staff were friendly and helpful.

Helpful staff and decent meal. Very quiet while there.

This is an update as I visited this restaurant a couple of days ago. Food portions were woefully small and our orders were not very nice. The service at the bar and waitress service was awful. My previous review read: Nice place, ok food.

It sucked! After we got a table, 15 minutes later we found out that we had to order both drinks and food at the bar. After we ordered we waited 50 minutes for our starter, but with background music... namely the restaurant's telephone that rang 53 times! The starter finally arrived, a big fried greasy mess with the fat coming straight out of your pores. We already indicated (reluctantly and since we had already paid at the bar) that they could start with the main course because that would probably be better... you guessed it, all this food was even dirtier than my dog's chunks in sauce. . Rob Geus and Gordon Ramsey would think something of this. A steak that is even harder than my crocs. Scandalous!

The back of the seating was filthy. I mean filthy. My sweet order Got lost . But the little lass who works there was amazing. A credit to her.

They were 20 minutes late for my burger and they gor the order rong and put bacon in a plane cheese burger also there were no soap in the bathroom and last thing the chair was broken

Even if wasn't busy still waited 45 min..food didn't impress me..but at least staff was friendly

We went for a carvery. So so disappointed. Very little choice of anything and what there was was cold. No staff in sight had to wait until we managed to catch anyone's eye. Have dined at south normanton and the management at Cockermouth could use some lessons in everything.

Great breakfast location for when I'm out on the bike. The staff really look after you there. Always enjoy it and will visit again 😊

Excellent food staff helpfull and friendly

If I a served half of what I had at twice the price in a posh restaurant, I wouldn't complain! Well worth a visit!

Very modern branch of Brewer's Fayre nextdoor to Premier Inn, Cockermouth. The food and service here were excellent. I would suggest avoiding this place at peak times if you don't want your ears screamed off as when we went there were a lot of kids present that were grizzling. But that was a Friday night, so you kind of expect that on busier evenings. They also offer Blue Light card holders a 25% discount on the food and drinks.

Its badly short staffed but the lovely ladies managed all the stress, all the requests with a warm smile. Kudos to those ladies.

Good brewers fayre standard menu and food but not too busy and staff pleasant👍🏻

Excellent service and Sunday lunch, Do not understand negative reviews.

Food dried up and uninspiring . Service very slow. Portion on the small side. Chips poor, a few peas as an afterthought. Poor value. Rather a mediocre experience.

Beautiful breakfast and the staff was really friendly, definitely go back

I was there with my 18 year old daughter and my 6 year old son, who is really fussy about everything, the staff were absolutely brilliant with him! They could not have done anymore for us and he was totally besotted with the place by the time we left! The food was beautiful and the restaurant itself was perfectly clean! Would definitely recommend and will be paying another visit very soon!

Had food at this restaurant, which is linked to the Premier Inn, the food is good but it is the way in which you order it, there are long queues I waited 40 mins to get a drink but didn't want too queue again so ordered food the same time without looking at the menu, it is not a relaxed atmosphere due too queueing, there are not enough staff working at the bar and some are not very knowledgeable about the till systems which adds too your wait. The staff are helpful and polite but need more of them .

Sunday lunch was really good but went on a week day just for normal pub grub took 45 mins for the food to be cooked and wasn't that good

We had a lovely breakfast there and the staff is wonderful

Food a little hit an miss, staff friendly and helpful breakfast was always good with plenty of options available

Like a previous reviewer, we turned up on on Sunday. Didn't even get the chance of food. Girl showing people to tables took the couple in front of us and didn't come back. Waited about 15 mins. - still no show. Other bar / waiting staff didn't seem to notice / care that customers were waiting. Won't be back

Diabolical prices for poor food. Nice service from the children manning the place but possibly the worst dining experience from a chain in the UK and that’s saying something. I had low expectations from Brewers Fayre based on past experience but they have today failed to maintain the very low standard they have set themselves. The chairs and decor were nice though, maybe that’s where the money goes?

I'd give this 0 stars if I could. We turned up about 6.30 on what they called a busy Sunday, even tho the place was half empty, and was told that if we ordered food, there'd be a little wait. Not a problem. However, you don't expect the wait to turn into an hour, and, when the food arrived it was luke warm at best, so much so that I had to return my dish and get a new one. We then ordered desserts, and the jam Roly poly came out with cold custard. To us, the staff didn't seem to care. Whether it had been a long day and they were tired, or short staffed who knows, but I've been in hospitality and customer service nearly all my working life, and you always treat the customer as if they were the first person through the door, and the food should be the same quality throughout the day. Sorry to say that we won't be going back

Excellent service and we enjoyed the meals

Stopped off here after a run out, was lovely and clean and looked fairly new, we ordered food at 12:15 and did not receive it for 40 minutes, we had to ask where our food was, the excuse given was they where waiting for the eggs to be fried, when our meals came the plates where hot the food was just warm, I had a mixed grill with a really chewy steak and slimy top eggs, is it that hard to flick a bit of hot oil over the yoke?, my mother had a sirloin steak as it was her birthday a few days ago and this was her treat, it came bright pink in the middle and was more medium than well done, she managed to eat the majority but was not happy, we will definitely not be going there again

Don't waste your time. Arrived approx 12:30 for lunch. Soft drink machine not turned on and a member of staff that clearly needed more training. After a 45 min wait we were told our food order hadn't reached the kitchen due to a crashed till. Won't be back!

Friendly staff and clean restaurant. Food is good and what you'd expect from a brewers fayre.

Terrible service, the staff is rude, we waited a long time for our order, a very long time. Despite the fact that there were few people in the hall

Relaxing Atmosphere and freindly staff.

Lovely food at great prices. The special deals cannot be beaten

Beef excellent and Yorkshire pudding was ok but the rest wasn’t nice at all, roasters ment to be crispy were cold and soggy, parsnips ok, sprouts like concrete, and the rest was like slop , wouldn’t recommend and won’t be having a carvery there ever again

Cold soup but after waiting 40 minutes for it and being starving I wasn't sending it back. In total 1.5hrs just for a 2 corse dinner. Slow service and clearly not enough staff.

One of the better Premier inn restaurants

We popped in for lunch and were met at the door and told we could pick anywhere. We were a party of 8 and the lady told us the best tables to choose. We made our order at the bar and the lady there was very friendly and helpful with sorting suitable glasses for children and telling us about the hot drink refill options. When we came back to order desert, she remembered our table number too! Service was really good overall. Deserts were delayed but we were kept informed, and tbh it gave a chance for our big dinners to go down :p I personally found the food very nice, I had the Thai green curry with chicken. My childrens meals were filling and no complaints there either, both commented the pizza was yummy and nothing was left! I loved the refillable got drinks, what a great idea!

We arrived here after a long day, asked if food was being served still, we were told yes, so decided to buy a drink, after paying for our drinks we were told, food was no longer being served, however we saw multiple tables receive food whilst having our drinks, terrible service, disgusting attitude, clearly the kitchen was still open the staff just didn't want to do their jobs, Alison to her credit did apologise for the staff but it was not a good experience at all

Excellent food. Friendly knowledgeable staff. Pleasant atmosphere

Good, and friendly service. I thoroughly enjoyed my meal, and a very reasonable price. However, don't have the tonic water, it's not very nice. Other than that, I'd recommend eating there.

Food wasn't bad, it's BF and never going to win Michelin stars, to be fair. Staff were friendly enough if a little "relaxed" at times, though the food did come out quite quickly once ordered.

I wasn't told what items were unavailable - only found out when I ordered. Ordered 6 chicken wings as a starter - received 5. Told the waitress (the same one who failed to tell me what wasn’t available on the menu) but she didn’t seem bothered - she didn’t even ask if I wanted the sixth one. Other than that, the food was ok.

The place was a shambles. I felt sorry for the staff. Totally under staff for the amount of visitors coming through the door. The hot food took an age to arrive. With most people stood in a queue for around 20mins. Waiting just for the basics to be put on the servery. It is was that bad for breakfast I would hate to see the lunch time service..

Ordered Gammon steak was not told anything before ordering waited an hour and half still no food. Ended up getting refund and leaving. To say we won’t be back is a massive understatement.

Lovely food , very clean , lovely staff will be back again xxx

For chain/basic pub grub this was pretty good. I was in a nearby hotel, where the food was inedible - and this ended up being a much better option.

Chilled atmosphere we enjoyed a well cooked meal and puddings, thank you!

Went for Sunday lunch, arrived and waited whilst several staff passed us by...eventually sat, no instructions where to order etc. Girl at bar then said we could order with her but only carvery not menu items. We were there at 2.30 there were more staff than customers yet we still had to ask someone for service at the carvery, then wait while he found someone else. Food was good, not particularly hot but a fair price so would probably go again.

Good place to stay and breakfast was first class

This is a real shame cos the staff are great, prices are reasonable and the food is nice but this location is dangerously understaffed. We had to queue a long time to be seated on a table we had already booked, no servers available to take our order so had to queue at the bar to place our food order which was a very long wait since there was only one bar person. When the food did come out, it was luke warm so it had to be reheated. I really felt sorry for the staff as they were working non-stop, there just was not enough of them to meet the demand. Management really needs to up the staffing levels. It's not fair on the staff they do have.

Had a meal with two friends this evening, don't know what has happened since Scot left but it has gone down hill. My friends husband steak was just about inedible he left half, my gammon was burned on the underside. Will be a long time before we go back if ever

Usually OK, but booked for 1.30 on a Sunday for Carvery. Long queue at the bar to order drinks/food,only 1 person serving and getting drinks. 2 other staff wandering around doing nothing?! Eventually got served. No choice of meat on carvery - turkey only?! But charged full price. And veg was cold... sad day really. 😞

We booked here for a party of 16 people and the staff couldn’t have been more helpful. Fabulous service and food 😊

Better food than the Whithaven one.

Went early on 26th December and enjoyed the quietness while exploring the area. Nice place in good location.

Time for a quick update following a visit on a Monday afternoon in June, Still worth the 5 stars. Friendy welcoming staff and great service from start to finish. Well cooked and well presented food. Great value! Called here for dinner on a Wednesday evening in May 2023. Food was all well cooked and well presented, on the whole service was good, although request for side plates for the sharing platter and some mayo to go with the mains were forgotten - but these things happen as it was getting busy and the waitress did apologise. Still great value for money. Called here for dinner on a Friday evening. Good food at reasonable prices. Feb 2023, Following a couple of further visits, things have most definitely improved to the point where I've given back its 5 stars. Friendy and helpful staff, good food and good service. Sometime in 2019....Now time for an update to my original review from around 12 months ago when I gave it 5*. Called here for breakfast on a Saturday morning....£9.50 for an all you can eat buffet breakfast.

Very slow. Lot of the food was not available, wrong desert, and long long wait, food non inspiring.

Food was nice, delayed at queue to get in. Nice family sitting area. Booked in advanced. Happy hour deal was amazing. Food 5*

Zero stars.. paid £216 for Christmas Dinner for 4 people Pre Ordered..beef and gammon &salmon dinners Dinner booked for 4pm - eventually got seated at 4.35 - no cutlery on table, they dressed it whilst we sat there. Ist course yorkie pud /pulled beef came out cold at 5.15 We eventually got our prosseco when we asked for it. Then by the time we got to go out for our mains 6.05 Only turkey left - we don't eat turkey ! Veg was completely cold and over cooked We got offered gammon steak as compensation .. smallest ive ever seen anywhere. Cold plate so it was cold by the time I went for my even colder veg. Deserts ..christmas pud with brandy sauce looked like a school dinner Ice cream sundae fruit frozen solid I accept when you've gone in late in the day that you might well end up with veg thats sat there for a whilst ..but not when you've paid £54 per head. Our Christmas day ruined and managers only answer was a drink on the house. Absolute disgrace!!!

Waited about an hour for food and then the food was raw when it finally turned up

Friendly staff, good location and size of restaurant. Food good value in relation to price and great lunchtime offer.

Suppose to be eat all you want calvery till 6pm ,foods all gone by 3pm! hungry greedy elephants.

Nice food but it took ages to get our food, over half an hour to get our desert.

Attended last night and can only describe the food as scrumptious 😋 I originally ordered the club sandwich but to my surprise the Director of Brewers Fayre Mr Daren Clive Lowry came to my table to inform me they had ran out but suggested I went for the smothered chicken burger “I will personally smother it with love and affection” he jokingly assured me, there was definitely some truth to that statement because it felt like love to the taste glands. The ball and chain (the wife lol) went for the Chicken Tikka special which she said felt like she had gone to India and back with every mouthful. Would 100% recommend to all!!!

Stayed at the Premier Inn adjacent to this pub and used it for meals. Firstly, have to say that the quality of the food was very good. However, so many things could be improved. To turn up at any restaurant and be told to take a table and order at the bar isn't really acceptable these days. Especially when there is only one person behind the bar who is taking food orders and drinks orders at the same till. Big queue on both nights we were there which lasted all night. Having waited in queue and ordered food and drinks we were happy enough to be served starters after about 20 minutes. However, we then had to wait around 45 minutes for main course to arrive. This was even more annoying when several tables who had arrived later than us were served their mains (including one table of around 10 customers. This was brought to the attention of the servers several times with no reaction. When food eventually arrived, the quality was very good to be fair, but having waited so long really spoiled the evening. To be fair, after complaining at the bar, one of the senior staff offered a refund of some of the cost which was gratefully received. However the overall experience was so disappointing that we would be very reluctant to eat here again.

Stayed here a lot while working away, the best service especially from Sarah in the Brewers Fayrs! Would highly recommend the stay and the food!

Breakfast was slow and cold, and tasted like it had been heated in the microwave. There were only 2 girls working, they were lovely and worked really hard. Dinner was much better less crowded but more staff.

Had haddocck chips and peas, fish over cooked ( slight burnt taste) very poor meal, will definitley not eat in a brewers fare again.

Brewers Fayre presents a mixed bag of experiences that warrants a three-star rating. One of the significant drawbacks is the consistently cold temperature of the food. Unfortunately, this issue persists across various dishes, significantly impacting the overall enjoyment of the dining experience. Cold meals are a letdown, overshadowing potential positives and leaving diners with a less than satisfactory impression. Adding to the challenges is the slow pace at which plates are cleared from the table. Efficient table clearing is a basic expectation in any dining establishment, and the delayed service in this aspect detracts from the overall ambiance. A prompt clearing of dishes contributes to a more pleasant dining environment, and the lag in this regard at Brewers Fayre is a noticeable shortcoming. Despite an initial promise of speedy service, a notable hiccup occurred when the staff seemed to forget about our desserts. This lapse in attention to a crucial part of the meal is a significant flaw in the overall service. The anticipation built during the main course was deflated by this oversight, leaving a somewhat sour note at the end of the dining experience. Consistency in service is crucial, and this lapse was a noticeable deviation from the expected standard. On a positive note, the pricing at Brewers Fayre is notably affordable. For those seeking budget-friendly dining options, the cost may be the redeeming factor. When considering the price, the overall value for money becomes more forgiving. However, it's essential to balance the cost with the quality of the dining experience. While a lower price point is appreciated, it should not come at the expense of fundamental aspects such as food temperature, timely service, and attention to detail. In summary, Brewers Fayre provides a mixed experience that earns it a three-star rating that I think is "fayre" and balanced. The consistently cold food, slow plate clearing, and the dessert oversight detract significantly from what could have been an enjoyable dining experience. However, the affordability of the meals provides a silver lining, making it more forgivable for those on a tight budget. The three-star rating reflects a balance between reasonable pricing and notable service shortcomings. If Brewers Fayre can address the issues with food temperature and service consistency, it has the potential to enhance its standing in the competitive dining landscape.

Definitely worth the money,it wasn't too expensive and the food was worth the wait only waited about 15 minutes even though it was busy.5✨️✨️✨️✨️✨️

Beautiful breakfast , would recommend going online and booking a time slot

The food was very good but the service was non existent need lots more staff. Felt really sorry for the youngster who was serving the meals as she was run off her feet. She earns 5 stars along with the one lady serving behind the bar.

The food was cold both evening and especially breakfast the Aircon was on and it was cold to sit in one of the staff was very off not very polite at all

Very Friendly welcoming staff,enjoyable food at reasonable price.very clean.

55 mins for dessert to arrive they forgot about it ,the kids chicken breast was not good at all it was more like a chicken strip squashed down too ,about 10 chips no veg I've been to other brewers fayre and they're kids meal chicken breast was very impressive won't order from here again.

Nice meal. Place was empty a week before but still wasn't allowed a table. Booked up apparently.....strange