Costa Coffee in South Ribble

With being 78years old I find the cost of Coffee x food is to dear as I can get drinks x cakes much cheaper so I will have to cut back x it's a shame as I love my Costa x they have cut back on staff x they can get jobs anywhere x waiting time is to long also some shops are run down x toilets need maintained x dirty it's a shame

There is a significant drop in the speed of service regarding the time I spend waiting to place & receive my order. I visit daily & I believe that the number of staff appears to have reduced resulting in the drop of customer service.

Good staff good people good atmosphere what more do u want

From a 38 pound order, recieved just 3 items. I am shocked, how do you miss 4 items?????

Great staff, always friendly. Ruby, Kat, Sherie, Troy and Jules are all OK

Slow service and unremarkable chain store food. Suspect it's always a strong ok, but better independent coffee shops are nearby

Nice Costa, flat white was spot on. Potential for rearranging the seats as was a bit tricky finding a space with a pram at 3/4 full. Staff were great.

I haven't eaten there yet but the coffee is good and as expected from Costa. The whole place is very clean and well kept with the staff being friendly and welcoming.

As I’ve found at all Costa Coffee good service and friendly staff 🙂

I find Costa a little bit dear. After all its only coffee ☕ Nothing special 😕

Joke shop, why send a delivery with everything missing I wouldn’t have ordered if you send no food, absolute joke! £22.50 for 2 coffees

All the staff are so friendly they go above and beyond nothing is a problem they really do devote their time to each customer despite big ques big shout out to Katherine and Hannah and to all the staff at this branch.the big change of costa should be proud :) love Molly and Angel xxx

Typical Costa, good service. Festive drinks hmmmm.

Shocking- cold sausage butty and chocolate tiffin missing

I visit here regularly since the store opened and I’ve never been disappointed. Kirsten who served me today was amazing. She always has a smile on her face, friendly and chatty and always asks how you are and how your day has been. Nice little personal touch to customer service. Also Troy I think his name was, was also very helpful and friendly.

Not only did my daughter have the best ever hot chocolate but Kirsten and Troy are both incredibly kind and attentive.

MAJOR HEALTH RISK TO CUSTOMERS SO AVOID. The cafe has been infested with flies and maggots and the management and owner are aware but will not close the cafe to sort it out due to the loss of income. There are even flies in the coffee. Today I have reported them to the environmental health department at South Ribble Council to try to stop them putting people’s health at risk and breaking food standard laws.

We had an initial problem because they didn't have the non diary milk we ordered. Then they missed an item off the order blaming the delivery driver which was clearly untrue. When we went to collect the missed item of the order the member of staff Ruby was incredibly rude!!!! I will never use this Costa again for delivery or anything else... Absolutely useless!!!

Went for a coffee ☕️ @ 3.30pm. Place was full of mothers, grandparents and children, after school. Consequently service was very slow and the place was extremely noisy. Should have gone to The Artisan next door.

No queue and 17 minutes for one Latte! Called in at 10am Saturday morning and was surprised to find there was No queue - ‘brilliant as I was just nipping on my way to football’. However, I Was not acknowledged or spoken to for 10 minutes!! All 3 staff members were too busy deciding who was making what from their online orders! Shouldn’t the customer in the shop be a priority? Or even be welcomed or acknowledges? It’s just rude! Very slow and poor customer service! Will not be visiting again

Staff seem very inexperienced and everytime we go are left waiting long amounts of time and then half the order is wrong or items are missed off , needs improvement

Horrendous. Missed items from my order now they aren’t answering the phone :))))

Not been for a while but not improved since last time. Staff seem lacklustre, no pride in themselves or the shop. Tables left cluttered, poor choice of items. Bye, we won't give you a third chance.

Been going into this coffee shop since it first opened

Second visit to this store, both times asked for my latte in a cup rather than a glass, and both times they got it wrong, so I had to remind them when I got my drink. The food was nice though.

Nice coffee shop does well plenty composition

Not eaten here before but I guess they are all the same. The service can be slow in the mornings, however when I stopped by after work they brought my drink to me outside which was kind and quicker than usual.

Had a catch up with friends, coffee & toast. All good, staff polite & helpful

Nice staff, slightly soulless interior - a bit clinical and the takeaway coffee, although really nice, was searingly hot. I like my coffee hot, but I had got to Liverpool city centre before it was drinkable in my travel cup.

❤️ Great drinks, food and great company xxxxxx

Very pleased with the delivery, first time I’ve tried it.

This order was delayed for a total of 31 minutes, unfortunately. The driver had a slight temper, when all I wanted to know was why the order was late. Ruined the entire experience, but thanks for the delivery all the same.

Served very cold hot chocolate . Staff to busy to sort out

Lovely coffee but the shop/cafe is quite cold when sitting for longer than 5 minutes, plus my coffee cools much quicker than I'd like due to the air conditioning being far too cold!!

Decent brew with comfortable facilities!

Nice and clean just popped in for a takeaway coffee. Good service.

Love a Flat White - always well made and served with a smile 😊

Delicious and cappuccino with extra shoot mmmm Thank you Costa 🙂

I don't normally write reviews for Costa because it's Costa. However i wanted to say a massive thank you for this Costa. I took a friend here after a very long and stressful day. We got here at 559 and they shut at 6. They still were happy to serve us even though they could have said no. So thank you. It was very much appreciated 2 weeks ago.

Queued for 35 minutes to be told points couldn't scan so couldn't claim free drink. Shocking customer service!!

Nothing like a hot cappuccino delivery to your door 🌟🌟

Driver never turned up with my food, didn’t even come to my house

Lovely Costa, friendly staff food is the same as all Costas better with the introduction of M&S food.

I only ordered for the chicken fajita and I never received it!!!!!

Great brew at hospital. Just when you need it. Try the sachets for a home coffee. Recycle your cup!

Sent a black coffee instead of the bag of ground filter coffee I paid for. How can you be so unbelievably stupid.

Pleasant and friendly staff, quick service, excellent coffee, clean and tidy cafe.

If you're ordering a frappe, set aside plenty of time

Delivery driver took about 5 wrong turns

Costa Coffee as normal, same product, same cafe layout. When I visited the Penwortham shop today I was on crutches due to a leg injury, the staff member noticed this and brought my order to the table, saving me from waiting at the collection point. This shop is always clean, the coffee is always good and the staff often go that little bit extra to provide a good service.

Web site states this outlet opens at 08:00 Sunday, Get here it's closed, opens at 09:00 apparently. That's fine but it should reflect the correct time on your website

If you have to resort to 'touting' for trade outside an independent, locally owned coffee shop, you don't deserve my busying - shameful behaviour!!

Nice costa but tables not cleared very quickly. Good service though even though it was busy.

Like there sausage rolls with a good cuppa..

Had no vanilla or Hazel nut syrup was just a plain coffee

No straw included with iced latte. Cold toastie.

The almond chai latte was supposed to be large but it isn't

Same Lovely friendly staff,and my latte top of the class as usual. Could just do with keeping your eyes on the tables that need clearing girls&Lads of course!!!.

Prefer Fulwood branch. Only been once though.

Good coffee and plenty of space

I went to costa and ordered the chicken fajita and the iced mocha. I usually love mochas but this one tasted so strange, not like chocolate at all. absolutely revolting in my opinion. it was bitter and tasted so artificial, I don't know who would describe this flavouring as "sweet" or "chocolatey" but I certainly wouldn't. do not recommend.

Tables and toilet look like they not been cleaned, place only opened at 7am I was in for 5 past. However drinks were nice. Not the standards I expect from Costa

I like this place. The coffee etc is up to Costa's highest standard as would be expected, but it just feels friendlier, warmer and more inviting. It feels a bit like a comfortable local.

Six tables with dirty cups not much choice of were to sit staff not very polite when asked to clean a table would not go again in a hurry

Lovely place to have a rest with a drink and a snack.

Overpriced, average produce from the Coca-Cola company. Go to Bon Bons or the cowshed instead and get great products from local people.

Quick service,quality coffee.Not too crowded ( Covid-19)

Great staff Great Service Happy Christmas to you all I went in yesterday also and a lady sorted out an issue with a code for a free coffee which failed. She sorted it out Thank you Tall slim blonde lady Very professional Happy Christmas

Nice shop, clean, comfortable. Friendly efficient staff.infoor and outdoor seating. Parking nearby.

“Turkey and the trimmings toasties” both arrived with no Turkey and no bacon. Received a stuffing toastie. Disgusting

Always very helpful staff and a pleasure to relax here 👍

It's good for a bit of remote working. Cakes are all uncovered though, and I noticed many flies landing.

I don't think they could have made the coffee any slower if they tried. The person making the coffee was so slow, and we ended up with 50% foam! Pretty disappointing, over priced coffee at its finest.

Really nice staff Really good atmosphere was a nice day sat outside nice afternoon coffee

Excellent coffee as usual.Costa are my favourite coffee shops.Drinks,food and cake are top notch.

Very nice and relaxing place x staff very friendly

Ordered marshmallows and they had none but they sent flakes instead with a lovely note explaining what had happened.

Excellent, great staff and facilities

Nice outside area for a relaxing coffee

Same drab maroon interior you come to expect and the coffee is nothing to shout about.

Excellent service and a great coffee

Helpful and friendly staff. Outside seating under cover.

Coffee not too warm I know we were outside but coffee needs to be warmer

Appreciating outside dining only because of Covid, we had to ask for the table to be cleaned. Unenthusiastic staff. Coffee was good though.

Decent. Bit slow as they only have 1 machine to make coffee

Splendid, sat with a Cappuccino listening to the birds. Early visit so virtually no traffic. Friendly staff greeting with a cheery smile.

Slow slow slow Pleasant but slow. I've been twice, I thought it was an off day, slowest Costa in the world. Everrrrr. Answering the phone, reading out the menu, doing takeaway orders. 4 actual people served in 45 minutes.

Amazing coffee, friendly staff very clean

Delighted with the vegan ginger cake...can't fault service friendly staff:)

What, no more carrot cake? That's half the pleasure gone.

Service extremely slow. A couple of the baristas insisted on continuously touching their hair as well, without sanitising afterwards.

Great staff and very effective COVID collection routines.

The service was incredibly slow with one barista walking away a one point then starting to do something else

Very impressed with service and cleanliness

I didn't enjoy my visit to Costa Coffee in Penwortham for various reasons. The only Gluten, Wheat and Dairy Free food you could eat was Mince Pies. Apart from this, there was no other choices. As for sandwiches, pasta or toasties, there were none that were Gluten, Wheat and Milk free. I feel the food and drink are way overly priced for the amount you get. It is very expensive to charge customers £2.55 for a small latte. It makes it even more expensive to have to pay 0.45p, so you can have lactose free milk, this is then a total of £3. I was not asked if I wanted anything other than a drink, the person that served me, then started to make me a drink and they said there wasn't anything I could eat that met my above dietary needs. The only positive thing was that another person said good bye to me when I was leaving, but didn't assist me whilst I was within the cafe.

Outdoor seating, and plenty of room inside well spaced.

Excellent coffee, toast is the best out of all other coffee houses. Friendly service

Very clean.. LOVELY COFFEE.. GOOD SERVICE..😊

Good service and good coffee staff very friendly

Excellent Covid precautions - as we were sitting in we had to show a member of staff that we had checked in using the track and trace website. Reason for only three stars was service was very slow despite the number of staff - the coffee took a very long time to make.