Costa Coffee in Worcester

Very clean and tidy,staff very friendly.

Oh dear - again, basic food has run out - no bread - quite basic. Shame, nice venue and good opening hours but the staff are not getting basics right!

Slowest service ever. Always have to wait and age

Very helpful staff had an issue with a previous purchase from another Costa where I didn't get any beans after a purchase they helped me with my query. Served very quickly also.

I was served fast as there was not much of a queue and there were 3-4 staff around. I ordered a flatbread and requested for a knife. Lo and behold the knife was dirty with gunk stuck to it at the back! I went back to request for a new knife (whilst showing this) and the second knife was dirty as well! Staff was neither apologetic about it nor surprised. It seemed she was pleased me instead. Another 2 knives were taken out from the drawer, checked and 1 of them was dirty too. Managed to have it the 4th time. But it had left me in a bad taste to eat my food anymore. Where i sat, the floor was strewn all over with biscuits. Which was not cleaned up till I went over to sit in that area. Not sure how long it was left as such. Definitely not returning to this outlet. Poor hygiene and dirty utensils.

Visited on 03/05/24 at 17:40pm, member of staff was very sarcastic and took the piss out of my order, just laughing and being very rude. Not sure why she had this attitude.

Very nice place. Good service,prompt and polite. Large capuchinno served. Seat readily available

Very dirty tables and floor, inside and out, staff not very friendly.

Decent for a Costa - it's very nice inside. Usual slow service but that's because it's a coffee shop and they're all slow!

Very popular the place was full

My favourite coffee shop in worcester

Great place. Friendly service. Great food and the coffee is great.

Food looked great but service was incredibly slow and not because of the coffee making machines. Staff too happy to chat and lark about and far too many tables were left with used trays and crockery but no customers, making the coffee shop look untidy and grubby. I felt the place needed a much more focussed attitude towards customers and work. Compared to Costa at Tesco Warndon this is very poor.

I'm sure they have changed the coffee. Or maybe it's just that I've lost the taste for worcester water, too much chlorine

Typical chain coffee shop. Bought an egg mayo sandwich, which was terrible! Disgusting dry bread in places, wet in others' and despite its name, no mayo! Typical chain store coffee is somewhat weak, but just OK.

Worcesters Costa Coffee's bustling atmosphere adds energy to the experience. The lively ambiance, combined with their rich coffee, creates a vibrant setting for those who thrive in busy spaces.

As you would expect....nothing new

Absolutely outstanding in all areas

The visit and coffee were fine however I didn't get my extra bean for using my own travel mug, with Costa now increasing their free drink to 10 beans this is something I expect staff to get right.

Coffee was hot They were short staffed but was good.

Sòoooooooo slooooooow and very expensive.

Lovely place but very expensive for what it is.

No de-caf tea & the building acoustics are so noisy it was not possible to hold a conversation. Won't be back!

Good Ice Cappuccino in Costa on warm days.

Staff on today were really lovely! My drink was accidently thrown away after me leaving the table for a celebrant minutes and I told the staff who made me a new one right away. All of them were really nice and accommodating! Bonus: even though they threw my drink, at least we know they're clean and tidy!

Apparently they don't alow dogs. Since when? I have sat in this very shop with this exact dog while my car had it's MOT. Apparently now that's not allowed. Every coffee shop I have ever been to allows dogs. Every Costa, in Worcester, City centre do. Costa in Cheltenham and Birmingham have all allowed dogs. Starbucks offer your dogs some whipped cream for free. Coffee #1 bring you treats for your dog. The staff are the issue, this is a ridiculous thing to say and enforce. Staff where rude Not going there again. Neither will anybody I know now. Considering you have a Greggs, M&S and McDonald's all next to each other. You should really accommodate the customers you have because we can go anywhere else.

Really enjoy this venue, surrounded by trees so feels really nice considering you are in a car park! Coffee and service always great 👍 👌

Great tasting coffee just depends who is making it.

Slowest Costa I've ever been to. Choices limited. Won't bother with costa again!

Great service love this place 10/10

Nice coffee shop with great staff 👍

A good Costa. The staff are friendly and efficient, the coffee good.

There is no better greeting on a Saturday morning, than that of the lovely ladies serving at Costa blackpole. The are always smiling and happy to serve. They remember their regulars and what the like and serve in a very happy and cheerful way. What a great start to the weekend. Thanks ladies.

Usual nice coffee. Too cramped and could do with more soft seating

Very busy store but service was quick and easy.

Lovely friendly staff. Service with a smile. Who cares what the coffee is like?! Of course it was as good as Costa always is. Saturday morning so busy and noisy but that didn't spoil the coffee either.

Great service beautiful cheese cake

Only had a Cappuccino whilst I listened to Audible. 10/10 as usual

Great staff very clean and nice products

Typical Costa, better than some not as good as others but the coffee was hot which is always good.

Brilliant service always smiling.

Great place, like most Costa's it's very noisy.

Fast, friendly service. Thanks!

Quick easy service, asked for the black Forest hot chocolate, got done quickly without hesitation, really friendly staff, would recommend

They need to clean the tables quicker

Very noisy and crowded. Not all relaxing. Took forever to get served and get drinks. Chai was overly milky. Cappuccino was a bit on the watery side.

Brilliant place, brilliant coffee.

Just what you expect from Costa good drink /food and service 10/10

Best place ever for coffee and a nice chat

Staff are always lovely, welcoming and polite 😊

Ruined our visit!!! Lady who served us by the till just not listening our order… ignored us after repeated 3times . She’s take wrong order anyway… they not give any receipts so I don’t know how she charge us… after I need pay extra what she forgot!!!! need extra training or… Staff need more training,

Love it ❤️❤️❤️❤️❤️Excellent coffee, brilliant member of staff 🌟🌟🌟🌟🌟

Served quite quickly but the place seemed a bit disorganized. Coffee was ok.

Allegedly it closes at 18:00 on a Sunday but I got there at 17:30 to find the door locked and 3 members of staff inside ignoring us

Excellent service at blackpole Worcester branch.

A quick stop over during work. Efficient staff team. Polite and the lady who saved us was polite, friendly and had a beautiful smile. Felt welcome, so decided to have our lattes in the shop. Not too crowded too. Latte was really delightful too xx

Shame the toilets were out of order!!

Ordered tea, and was surprised when it was quite nice although cakes were expensive,staff were lovely and helpful

As always great coffee, Josh has a smile! 😁

Sat outside in the sunshine sharing coffee and snacks with a friend 😋 very nice too. 👌

Friendly place and lovely coffee

It's a nice big space. Always clean when we have been in. They always have a steady amount of people in and out just find they are slow with the drinks.

Very busy as it's a hot day. Ordered two frappes and both were very bland and nowhere near the flavour we have previously tasted at other Costa. Very disappointed as they are not cheap 👎🏻☹️

Great place. Lovely friendly staff.

Love Costa coffee most of the staff are good can get very crowded

So so selection of food. Tables needed clearing and cleaning.

I am not a fan of Costa as I think it's overpriced and for nothing special. Cakes and drinks are boring as I can find the same for less money in other coffee shops. Just went to Costa because it was convenient at the time nothing else.

Lovely location coffee was good and toastie hot. Staff not so happy!

Been going here for years. Great hot chocolate and tuna Panini, mmmmm

Love love love Costa and just got even better now they are paired with M&S food... which means I can finally enjoy a gluten free sandwich with my hot chocolate once again!! This store always has a friendly & fast service, drinks served piping hot, which I love!

Like takeout coffee always freshly made

Good service. Nice location. Ideal stop off during the day, for a drink.

all staff are nothing but rude and takes forever to get food or drinks. Staff sigh or argue if you ask for anything. if i could choose no stars i would

Either one is overfilled or one is underfilled but that is a poor measuring effort. Lady served us didn't wash hands between customers and had her hands on everything and in everything. Walked away feeling my drink wasn't very sanitary.

Beautiful interior, lovely decor and seating. Unfortunately very understaffed, massive queue, waited 20 minutes to order, half the tables needed clearing. Food and drinks were good, but hot cross bun barely warm.

Peak time, lunch at the weekend but only two staff and painfully slow. Queued for 18 minutes to get served. Staff member seemed more interested in neatly stacking paper cups than serving.

Hideous place, took 40 mins to get 2 hot chocolates and a toasty!!! Ate in and got given take out cups because they couldn’t be bothered with the marshmallows and stuff…didn’t even get the option, place is filthy got given a dirty tray also Very disappointed for a new place Shape up !!!!

Turned up at 16.45 two members of staff hiding behind counter! Closed early acting as if I was invisible

A bit slow service but coffee and hot chocolate were very hot.

Very clean store and great coffee.

Very slow service. The barrister made the lady's coffee in front of me wrong twice. My toasted sandwich was soggy. Worst Costa I have ever been to.

There new layout...ok. what you'd expect

Very dirty floor. Nobody's cleaning & looking after sitting area. Empty dishes on the table and chairs. My husband has found piece of plastic in his cake.

Staff do not know how to make coffee...I've been twice and drinks were not correct on either occasion. The staff do not care which type of milk they use for your drink, anything goes! You get the feeling the staff just don't want to be there. I won't use again.

Quick service & great coffee, as always!!

GET YOUR WEBSITE SORTED OUT…… It’s says 8pm close but you close at 5pm……

Closed due to staff shortages, but no notice on the door or website. Staff shouted through the door. Very rude.

Nice building/interior, good parking. However, I do question the hygiene standards. One of the baristas handled the cups such that his fingers were *inside* them. Also the work surfaces looked a bit grubby, and the coffee cup lids were placed directly on those very surfaces before being used to cover drinks. Not at all impressed.

Coffee not the best, doesn't taste nice. The staff was itching and scratching themselves , and then not washing there hands before they touched the food.

Lovely atmosphere friendly staff and the coffee and in particular the cake with the cherry on top it was amazing you must keep that as I am going back just for that cake 🎂 cherry bakewell best I have had anywhere 😋 yum