Costa Coffee in Portsmouth

Always excellent service and friendly staff

Such an amazing experience this morning with ordering my hot chocolate, and all the staff was lovely, the lady who took my order and also the gentleman who prepared it, all smiling and welcoming. I didn’t expect that early in the morning. Will definitely come back again 😇

I ordered a maple hot chocolate with extra marshmallows. My hot chocolate arrived cold, half full, with no marshmallows at all and just tasted of milk. I am only being refunded half of the cost of my drink. I am incredibly disappointed!

All good, apart from the order was wrong. I ordered a Maple Hazel Frappe, but got a Maple Hazel Hot Chocolate instead.

I ordered a carrot and walnut cake got a cinnamon roll instead

If you don't come here for your coffee you are missing out. Staff that work here are fantastic.

I visited this place today and I had a coffee. I met Claire who is very passionate about her job and brings a lot of positive energy here. She also mentioned that everyone here is fantastic to work with and she couldn't be more happy. The whole place is clean and looked after, very well organised. I never been here before but I can highly recommend it and if I will be back in this area I will definitely visit this place. Thank you very much Michael Ps I left my printer on the table and they kept it safe for me. I went toLeeds, Newcastle, Aberdeen, Glasgow, Manchester and finally went back to Portsmouth and my printer was waiting for me. Thank you very much!

Disgusting almond croissant. Too much sugar and sweet in it. There was even some sort of sugar-injected creme in it. Total disrespect to croissant and unhealthy and too sweet and disgusting to eat. Croissant should not have sugar or sweetener. Please go to school to learn ingredients for croissant.

Great location 👌 Costa is big with big windows (which i love) and plenty of spaces to sit

Very polite and friendly service, clean & tidy

Service and food good ,noise very loud.

The ladies behind the counter were so nice and friendly. Makes it such a nice experience. 👌

I don't know if he works there anymore, but I finally have to leave a review so management and customers know about a wonderful young barista that is still in my mind today. Over 4 years ago I came in with my newborn, overwhelmed and in tears because she wouldn't stop crying. I sat straight down without buying anything so I could nurse her to try and calm her, I was meeting a friend but in the wrong Costa and it was just the worst day. He came over and asked if he could take my order from the table and bring my drink over. He probably had no idea what that small but kind and thoughtful gesture meant to me - he didn't have to do that. If you have any baristas working there still who were there that long ago, please ask them if he remember and if so, tell him what that meant to me. He should know. If he is able to get in touch, I would like to thank him in person.

Nice Costa on a huge supermarket/ shopping area, good coffee, friendly people but no damn WiFi

Was really disappointed not to receive part of my order.

Best store ever amazing drinks and lovely food the people are so friendly and love to have a chat whilst making your order. Quick service as well

Tara, Kayleigh and Kelvin are assets to this site! Their level of service excels any other Costa I have been to and they are just brilliant!

My delivery driver literally put delivered and stole my food and coffee and hasn’t delivered it, the costa coffee line isn’t open either so can’t even call and complain

This is quite simply the best Costa I have visited, the staff are amazing, extremely polite and hospitable. The managers Claire and Simon run a very tight ship and ensure that customer service and standards are exemplary! The rest of the team including Sophie, Daisy, Tara, Lorena, Danny are extremely friendly and polite always smiling and happy and always taking time to talk and be sociable even when busy, it’s more like a family business than a large chain. Unlike many Costas there are never plates and empty cups all over unoccupied tables, this ensures you always get a clean table and somewhere to sit, the whole establishment is always clean and kept to a high standard. I would most definitely take the 1 star reviews on here as a bit suspect and would say that’s more the attitude of the customer than the staff here. I come here at least three times a week and have never been dissapointed!!

Normally very good, but put the soya/vegan sticker on the wrong cup this morning, lucky I tasted it before my lactose intolerant partner started drinking it!

This morning, I visited Costa Coffee drive thru at North Harbour with the intention of working on my laptop while enjoying a latte and croissant. Unfortunately, my experience was marred by the staff's continuous laughter, making me feel uncomfortable. It became evident that the treatment towards other customers, particularly white customers, differed with a more positive and friendly approach. As a regular Costa customer who values exceptional customer service, I was disappointed by the rude behavior and lack of customer service skills exhibited by the staff at this particular store. Regrettably, I won't be returning to this location, as it fails to uphold the standards that Costa aims to provide.

Early morning after work visit for me with a work friend . Staff lovely and nothing was to much trouble.

sadly my pan au raisin was burnt and extremely cold. My coffee was half full and tasted slightly burnt.

Great place for a quick coffee through the drive through. As always a great coffee .

Lovely on this cold snowing morning and fresh goods

Coffee and tea - just how we like it, they listened to what and how we liked it!

Black coffee leaked everywhere, and my order was a Large black Americano and large skimmed vanilla latte, 2 chicken caesar wraps and polar bear cookie and my order was wrong.

Gingerbread latte and brie & cranberry toastie ordered. Hot chocolate and ham toastie delivered. 🤦🏻‍♀️

Requested one after 8 hot chocolate and 1 black Forrest hot chocolate. Got a chocolate orange instead.

Really enjoyed the 2 hours sat there drinking coffee and chatting

I went through the drive through.

Long que, lady making coffees was having a nice chat with her friend and not in any particular hurry to get the orders done! Frustrating.

Nice to sit in and just relax 😌

Got a cute "thank you <3" written on the lid of my hot chocolate, it's a very nice touch. :)

Visited this store yesterday on my way to a meeting, I was in the queue behind to young women who were patiently waiting to be served, upon them arriving at the till they were met with a very harsh rude member of female staff... one of the young females passed over her sandwich which was to be toasted to which your member of staff threw it on the side... the young girl then proceeds to give her drink order to which she was barked at 2 SECONDS YEAH... i could already see on the young females faces that they were confused as to why they were being spoken to in such manor, i then arrive at the till and am greeted with a lovley smile and a very warm welcome bare in mind this is by the same female staff member who was dam right rude to the girls before hand. I could see that the young females were a bit taken back by it as they had done nothing wrong but got such a cold welcome.... your staff need to be warm and welcoming to every customer not just who they choose to be nice to. I don't normally leave reviews but was very taken back on how they must of been feeling!!!! BE KIND ITS NOT HARD.....will not return to this store.

Really nice Costa and friendly helpful staff

My food and drink all arrived cold.

Drink that was paid for and on receipt NOT included - bags were sealed upon delivery so hasn’t fallen out in transit. Ordered hot food and cold chocolate desserts, these were crammed together in the same bag so desserts melted and not fit for consumption

Popped in for a breakfast, toast jam coffee was very nice

For some reason there's flies all over the cakes where they get in at the back of the cake covers. And when you try and have coffee in the seating area there are nothing but fly's everywhere, would not recommend this place. Theres no care attitude by the young staff

Friendly bunch of staff members and cool looking interior.

Without doubt, this place is centred around being a drive-through. Parking up to walk in can be very difficult, depending on the day and time, as the car park is part of a retail park. The food and coffee were of the standard expected at Costa and the server was reasonably friendly. Had to return to the counter for napkins but found it difficult to get anyone's attention.

Shame they had run out of most of the things I wanted. But we reached a compromise. Don't like the protein milk though

It all went well and food delivered in time. I’m not sure I would order again. I maybe will do it’s just a very expensive way to have a costa as there’s a delivery charge and a service fee also plus the products from Costa seem to be more expensive online in the first place. But otherwise there service was great, no problems.

Brilliant crew; friendly, engaging and professional. Store immaculately clean, including toilets. This is what I always get at Costa! Hence why I am loyal to the brand. Other organizations would benefit from training their teams to this high standard of hospitality training too!

Over an hour to get 4 coffees and when they did arrive they were barely lukewarm. We always use this costa for deliveries, drive-thru etc and the standard lately has really slipped!!

Lovely and cool, with friendly staff

All costa I have visited are great and the coffee is certainly to my taste.

Number of times the drinks have been messed up, either wrong drink, poorly made and often coffee tastes burnt.

Ordered and paid for two medium drinks and a large drink but received 3 medium drinks.

Alright, but there was a massive chunk of ice in the kitkat ice drink pretty much just full of ice☹️

Love this cafe, the whole place has transformed after a new manager started working here 🤗!

Was missing the muffin but I'll still give 5 stars because getting the refund was easy and the drinks arrived quickly. :)

Great service and great staff as always

One item missing and other item looks like a bite was taken out of it!!

The lid on the hot chocolate was loose so the hot chocolate spilled on the journey. The paper bag was soaked through with chocolate so when I lifted the bag, the bag split and both drinks fell out. Most of the hot chocolate was lost. I took photo as proof.

Friendly staff ,prompt service, great coffee .

Calvin is an absolute hero, being nice and funny on the intercom goes a long way

Every morning I get a friendly service

Lovely coffee and sandwich. Good service

Quick convenient string coffee xxx

Great food, staff are friendly.

Everything was as ordered, but paid extra for marshmallows in hot chocolate, but they were not added, expect them free of charge next time please

Good place. Staff is friendly. Place is clean.

Yet again the app not working to redeem my free drink. So many issues all the time

Very friendly service good bacon and sausage rolls

Expensive coffee, fruit flies on the cakes in the same refrigerator. Poor customer service.

Takes foreverrrr like would be quicker to go inside the Costa then going round the drive through

Bland beverage served in bland enviroment/ atmosphere.

Advertised as being open till 9pm on Google, and on their outside noticeboard near their drive through. But was in fact closed at 7.50pm

Staff were miserable for 2 coffes at over £6.00 one would expect a smile and some common courtesy.

Nice place to have a break and chat with friend's.

One star is being nice if I could give 0 I would Unit was filthy had to clear our own table both staff members were very rude and after we saw behind the counter we just wanted to leave! Won’t be returning

Received my free coffee today and the ladies in the shop were very cheerful and great

Very nice staff. As expected Costa generic coffee. Filthy tables, marked, stained and sticky soft furnishings. Imagine the aftermath of a blindfold toddlers party tea. Gipping.

Slowest drive through in the world! No urgency at all. Horrendous. Avoid!

A busy and bustling branch, but with attentive staff the quality doesn't suffer. With a good amount of seating inside and out as well as a drive through, this branch caters for most peoples needs.

What disgusting coffee asked for two coffees very rude stuff talking amongst themselves never again 🙄

Overall a good normal Costa experience. Was a little disappointed with the seasonal Christmas drinks, they all contain a dairy swirl or similar with no alternative if you can have that (lactose intolerance for example). Only real gripe is the drive through here still causes issues. They recently (within the last 12 months) installed some no entry sign to try and cause drivers to enter the drive through a certain way, while it has helped it hasn't solved the issue and Costa should be doing something to further help in my opinion.

Nice staff, who gave me what I wanted with a smile!

Drove down from Waterlooville, was very annoyed when we turned up at 6pm to see it all in darkness and closed. Please update your bussiness hours to save others waisting there time and fuel.

It is 6.05PM. I came and is closed. On 'google' was saying that closes 9PM. 🤔

Shut for no reason at all 3 hours before their closing time. Useless

Didn't eat, had a meeting with a colleague over a coffee. Service slow but coffee as good as always. Nice place to catch up.

Really I don't like the normal corwasont

It's a Costa. It's exactly what you'd expect

Slow service on drive through, or at least it was yesterday morning. However, the coffee was one of the nicest ones in a while, so I'm glad it took longer!

Delicious hot chocolate and toasted sandwich. 😋 Tables weren't cleaned regularly, but staff were friendly and helpful.

Haven’t been through the drive through however inside is very spacious and never busy. Service is pretty quick and they have a good range. Food and drinks are as expected from Costa. Cafe is clean and tidy.

Good food selection now Marks and Spencer provide most food

I love coffee I love Costa usually great 👍 however on this occasion I asked for a sugar free caramel latte as I am diabetic. They only served me a normal caramel latte knocked me sick 😫 could of sent me into shock. I was fuming

I went drive through to get two drinks. The staff was very rude . He was talking with his work colleagues while taking the order, because for no reason he was laughing, I had to repeat twice my order and what drinks I want, at the end they have made mistake and instead making ice caramel latte , they have made me ice latte. Very unhappy.

As always speedy service, polite and always cheery.

I used to love this coffee place and drive past a few to get to this one as the staff were friendly, welcoming and they worked to a good speed. Today we came in all but two staff members are new. There was empty cups left on tables, not much good choice and extreamley slow service. I asked for the air con to be turned down as it was very cold in there and the lady just walked away for 5 mins to the back came back air con still very cold. Then took another 5 mins to make the drinks, and one of them was not very warm either. Not ideal when you have a baby with you. For now we will not be visiting until it’s cleaner, the service is faster and the staff become pleasant

Slow service, apathetic staff attitude and limited interaction with customers. When I sit in a coffee shop I don't expect to get it served in a takeaway cup because the staff can't be bothered to wash up the cups. Awful!

Great place, friendly staff, good coffee and food. Clean eating area and toilets. Recommend.

Went into shop great coffee and great staff

My nearest Costa Drive-through, used it only a few times, but better I'd say than the shop within the nearby Tesco (for take-out, that is)

Beyond a joke. Always closed. Always technical issues. Always changing opening hours by not opening. Management, Audit and scrutiny needed. Google says its open which is a lie

All tables are dirty no where to sit ???? Against food and Hygiene for sure, dirty cups and plates left on the table until customer clear their own table before ordering, unfortunately very dirty tables and flooring, how can they get away with it a large establishment like Costa