Costa Coffee in New Forest

The staff were very helpful and friendly 🙂

Always enjoy coming to Costa in New Milton (Station Road). The best Costa cafe for friendliness and service for miles around!

We being ordering takeaways with uber there not the problem its costa making rubbish coffees not filling them to the top can't you get proper staff that can do the job.

It's a costa so, ultimately, you know what to expect. Staff were very friendly and diligent with allergies, they deserve 5 stars. The wait time, unclean toilets and general lack of atmosphere however brings the shop below average but as there aren't many choices in the town it's a safe option.

Popped in for coffee and toasted teacakes.

I ordered the salted caramel frappe with extra ice, cream and coffee and the people who work their were actually fantastic they told me 5 min and they gave it to me in less than 5 min and they so friendly to talk and so experienced in their work. I love Costa coffee so much

The manager of the shop ask a colleague to clean disabled toilets mirror as some kids had put soup all over it and when walking in someone had dropped a wine bottle outside adjoining shops Tescos and left it I mentioned it and the manager got her cleaning brush etc and went out and cleaned it up 10out of 10 for Effort and worrying about customers sitting outside with their dogs great team in this branch a credit to Costa 👍

Best service I’ve had, rich is an absolute gem! The service given always goes a long way when you had a Pugh day at the pharmacy

lovely atmosphere, hardworking staff.

After a recent refurbishment, the cafe looks great. The staff are friendly and professional.

Just a coffee while out shopping

My be a quick wipe around the place would make it enjoyable to stop in.

Good ambiance and welcoming staff

Like your typical Costa, staff friendly at greeting, nice & clean.

The advertised time of 6pm closing time on the doors and online was again shortened to 5pm. There was definitely the atmosphere of being hustled out. Outdoor chairs and tables were brought inside by 4:15pm. There was so many people still coming in to Costa at 2 minutes to five, more were refused entry with the key turned in the door.

Disgusting experience. I had to stand outside next to my mum sitting down as staff refused to give me a chair to sit on as they were due to close to 20 minutes. I offered to bring it back in when I am done and still refused to give me a chair when I have asked for it nicely, displaying an attitude as well. Some staff require some training on customer service and basic behaviour such as being nice.

Costa in New Milton is hit and miss. Unfortunately they dont seem to treat their staff well, often leaving them lone working for long periods Service is great when they can offer it. Good range of food although stock can often be an issue All in all its a good costa.

Costa was very which is a good thing cause its Bringing people together to enjoy a drink socially and plus the staff are so amazing and friendly

Enjoyed sandwiches and frappes. Very friendly staff member served us and made us feel welcome (didn't get her name).

This branch is very clean and tidy. The staff are excellent, very friendly and polite.

First time at New Milton. Staffs are so welcoming and friendly! They made this town isn’t too strange to me. Love it.

Great tasting coffee and sandwich. Only one gripe, tables need cleaning when customers leave!

A comfortable coffee shop with plenty of indoor and outdoor seating, staff a friendly and make decent drinks

It's alright, little bit tired in there but staff are nice and drinks are to standard you'd imagine.

Not my choice but nowhere else open on this day (Sunday)

Good coffee and service, Staff member was wearing a mask which made it harder to hear her but respect her choice, very friendly and really quick with the coffees

Food and service is good, there always polite and efficient, the drinks are always spot on hot tasty no complaints there. Tables mostly tidy when you come to them. Okay to sit in there comfortably without noisy kids or any trouble. So yes atmosphere is good too

Usually busy, but the staff always give you their full attention. Never had a bad experience and am always greeted with a smile.

It's your standard Costa. I prefer small independent coffee shops

Yes good coffee,polite service . comfortable seating and toilets .All good

An okay Costa, all the usual stuff but with nicer staff

Handy for a coffee and mince pie whilst out shopping. Friendly staff.

My favourite taste in coffee is being degraded by this Costa. Has slowly been taken over by a strange group of people. Management of Costa, just visit and see what I mean. Toilets filthy, service is unfriendly, definitely needs a further make over.

Some costas allow dogs this one doesn't so its automatically dropped points for that. Coffee isn't any different to any other Costa only went in as had free drinks 👍🏻

Great hot drinks enjoy their offers too

New Milton near the station. One of the worst costas I've had. Drinks were warm not hot. And got made in takeaway cups when we were sitting in. So instead tipped the completed drinks into normal cups and sprayed more cream on top. Won't be going there again

Staff always friendly and helpful

Staff members are always polite and courteous, even when they are busy, which can be often.

Poor service and bad attitude from the 2 girls at the counter. I get that it’s only Coffee, but I’m a strong believer in quality service whatever you are buying, and like to be treated courteously. Time and date of visit: 9th November @ 15:00.

Always a good coffee and plenty of options as you'd expect from Costa. Plenty of seating. Can get crowded at the drinks pick up area and some may find it a bit gloomy inside. But always had good service here.

Great coffee and even better staff!

There were two really lovely young men who went above and beyond with service. Usually Costas feel quite rushed but they made our experience there very enjoyable.

An easy solution. 3 visits in 3 different towns.

The quality of the coffee has been average. Terrible terrace. Looks like a war zone

Really nice costa staff very friendly nicely made cappuccino very comfortable.

Dirty crockery everywhere, takeaway cups only, dishwasher broken, no water, other that that, just a normal Costa..!

Enjoyed a black forest hot chocolate it was a work of art

Just had a coffee with the wife, sat outside as it was a lovely day coffee good staff polite and attentive

I grab a coffee from here at least once a week. Its always spotless and the facilities are always clean too. The staff are all lovely and guess what?. They all smile, Great customer service especially the young lad with the nail art.

Why is it when you order a drink your cup comes with a handle that a toddler would struggle to hold?! Get bigger handles!

Always know what your going to get

Over priced for just a coffee When you have a KFC so close with to my taste better coffee at half the price

Spacious, clean and friendly staff

Sausage bap and flat white great start to day.

Very busy people having a cuppa

Not a great coffee at Costa New Milton they haven't a clue how to make a cappuccino same applies to other Costas i have visited training required

Good service, very well spaced seating and tables. Price rises a bit steep recently, like all Costsa Coffee shops.

I think we return visited on a bad day the que was slow the ladies were not clearing the tables, my cake was sickly sweet, and other customers were complaining that this place had gone down.

Very friendly and helpful staff

Never had a bad experience here! Staff friendly service is quick and if there's an issue or slow down they tell you an apologise!

Guys serving were very polite & quick. I ordered a Terry's Chocolate Orange Hot Chocolate. A little disappointed as not a lot of flavour & not very hot.😔

Coffee was well below average,staff pleasant establishment was like the toasties not good .

Long wait, appeared short staffed

Popped in this morning on the way to the station, at around 9ish, prompt service, coffee to its usual standard... soy cappuccino... this is a popular place as by the time I left the queue stretched to the door and staff were busy serving.

Needed coffee, got coffee, drank coffee Sorted

OK place coffee was good plus service

Blah! It's what it says on the tin.

This Costa is always very busy but still extremely clean and quick to serve.

Fantastic staff they’re always friendly perfect service great coffee!!

Cheaper than London prices was very surprised

Very friendly staff and quality coffee

Felt quite relaxed here. A lovely latte in a warm and inviting place. Good service and friendly staff. Of course T&T is in situ and other Covid precautions also. Nice and comfortable never the less.

Lovely breakfast here, good atmosphere.

It was really nice! The place has been redecorated and it is very spacious!!!

Nice and friendly efficient staff. Thank you.

Just a Costa, nothing to shout about, nothing to complain about.

Nice enough servers. Nice set up when not in their 4.

Typical Costa. Staff were friendly and quick to serve and plenty of Covid protection in place.

Nice coffee but service is a bit slow.

The staff very friendly and a quick service with coffee

Really indistinguishable from the sub-branch in Slough.

It's Costa... You know exactly what you're getting.

Costa us Costa where ever you go.

Poor coffee flat white had no taste and like a latte again today was very weak. It seems to depend on who is serving you. Retraining required.

Fantastic friendly staff always ....Great coffee

Lovely staff friendly atmosphere go there all the time

Clean and great place to catch up

Always friendly and professional staff

Very busy on a Sunday morning. We got comfortable seats as someone was just leaving.

Excellent service very friendly and went above and beyond to ensure customer satisfaction couldn't recommend this place more.

The Best cofee i ever drink ☕☕☕

Standard Costa experience, excellent

Generic coffee shop. You know what you expect and it delivers accordingly.

Toilets in a very poor state. Busy or not it leaves a lasting impression. Chose to go elsewhere.

Standard version of the chain. Nothing special.

Because I have never been there before

Good standard and proof that the Costa brand is consistent.

Always very friendly staff who always keep their cool while it can get very busy.

Nice coffee and plenty of space.

I would never pay a lot of doe for a bit of coffee, water and milk what is the the cost of production compared to what you charge exsorbatant