Costa Coffee in York

Only one person was working so he was trying to do everything and all the work surfaces were extremely dirty

One frappe great and Ordered a large coffee delivery was excellent. Felt a bit light opened it up and only got half a cup in it not right for the price paid photo can be seen if needed

Waited so long to get serve, didn’t even get a “I’ll be with you in a moment”, orders on drive though were prioritised even though I had been waiting there for even longer.

I ordered an iced whipped latte. I received something that was not whipped and not what you advertised.

The frappes wasn't done right it was all mixed together so looked more like a milkshake

The toast was sloppy and shoved in the box, so it wasn't very easy to eat.

Love this Costa! I go every morning before work, staff are always lovely and friendly. Coffee is always made right! Thanks guys!

Always a handy and relaxed place to have a break although they really need more healthy ,less processed options Sometimes have colouring books etc for kids

The toasted sandwiches are hard to resist.

Great service Quickly sorted Always well stocked

Best place to take Shai latte and breakfast.

Quite fast delivery, was still slightly warm which I know isn’t the places fault. The toastie was a bit hard on the edges tho.

Excellent, friendly service from the lad behind the counter. Thanks.

The driver was so rude to moaning that he’d been given the job from ridgeway and everything came freezing cold!

We got the wrong drink but the delivery guy was nice.

Nice food quick service however. A male worker used the toilet for 15 minutes left cubicle with no tissue and not even wed their hands and they are serving food 🤑

Thank you to the young lady Molly .who served me and made me very welcome.

Unbelievably slow drive through. Expect to sit for 20 minutes even when nearly 10am.

After waiting over 10 mins stuck in drive thru. With only two cars in front of me. This was poor. They did apologise for the wait, but then tried to give me the wrong drink. Found the correct drink. Gave me a sausage sandwich. As i pulled up i found the bread dry. And they didn't offer me any sauce or give me any napkins. I went to go back up to thr drive thru and thought, forgot it I'll go inside. There was two people in the queue and a rather empty looking restaurant. 3 staff. No excuses. This was just poor. Its not my first experience here that was bad either. And as per it's cleanliness was something to desired. Again a common occurrence here. I came here thinking ut would be quick. I was very wrong. And as someone who used to work for costa a few years ago and have over a decades experience in catering I am appalled. This place quite literally needs a good full manager and staff with a bit more oomph about them. Lesson learned for the last time. I likve costa. But I will NOT be returning here.

States it’s open till 7 on the board outside and 7:30 online on Sundays ywt just been and they’ve shut at 6:30!!

Pleasant enough, quiet spot, relaxing!

Clean, tidy, friendly lovely hot good food.

Food never came - 2 hours later said delivered - still not received

At the time of visiting this, the cafe inside was closed and only yhe drive through working Even so, the staff were friendly and polite We still enjoyed the coffee in the car park

Fast services nice and friendly staff

I’ve been here many times now on Sundays. Service is consistently slow, sometimes they do not even have plates to offer when sitting in and is always understaffed. We found the store closed once and today we were told they are closed at 1:30 and only serving takeaway. Can’t recommend this costa.

Had a hard piece of cake and had to take a piece back it was that bad but the only thing was the coffee was ok and my partner had to get her coffee filled up more as they were alot missing

Drink was lovely, staff were pleasant and the restaurant was clean and tidy.

Delivery guy great but my drink was clearly spilt before it was given to him (spill not on the protective cap thing but all over the cup)

Americano and millionaires shortbread: my regular order. Delicious 😋

Did not receive my delivery so I am wanting a refund

Good when they’re open, sometimes close early, guessing it’s a staffing problem so can’t blame anyone really, perhaps it’s just been a coincidence the past few times. Regardless, it’s an inconvenience to find them shut when they “shouldn’t be”.

Really poor. No pastries ("awaiting delivery"). Toasty half grilled. No cups or plates allowed "only 2 staff today". Plus usual costa inability to make a flat white without a bucket of milk (not a flat white)

Delicious hot drinks and a lovely delivery driver good service and polite

A very good coffee shop and very chatty staff,what a fantastic coffee shop thanks to the staff.

Paid extra for a gingerbread latte and just got a latte and my food was freezing

We could not sit down the man said no staff I had 2 children we had to eat in car

No coffees came with the order. I ordered 4 coffees....from a coffee shop....that serves coffee.

Drove half way across town in busy York traffic at 18:45 because it stated they were open until 9pm to find they’ve closed early Wasted my time!

Great service, not too long a wait and a server who actually speaks and smiles. Quite rare these days, especially on a Sunday afternoon!

kept moving time back - one of coffees wasn't that warm.

Constantly closed before the closing time in the door. Normally significantly before around 5 pm. It the opening times have been changed then this needs to be changed on the door and on google

I ordered my coffee at 12:51 and it did not come till 3:45

We walked in and they said its drive thru only or order on the App, we signed up to the app but this location doesn't show up on the App. The staff seem nice anyway so I told them about the app and they let us order at counter but stated that it's take away only. All that seating and we weren't supposed to order over counter or sit inside? Very confusing, just lock the door and state drive thru only. Anyway, good service by the Staff.

Don't park because the hotel next door issue parking tickets at £100

Had a gingerbread latte part of the 2 for 4 pound deal which was good value but unfortunately too cold to enjoy.

Love a good costa, especially in this weather, never disappoints.

The driver more or less threw the bag which contained two full drinks at me

Unfriendly staff no nice welcome coffee was terrible. The staff were not helpful. Next time I'm in York I'll will not visiting here again

Drinks were lovely and hot. Food nice and hot too. Top Service.

Very poorly managed, the shop is never open when it should be. And ordering via the drive-through takes an age!

No ice for about two weeks. What on Earth is happening?

Terrible service could not get three simple drinks right

I loved my coffee always do but half asleep managed to drive past the order point and couldn’t reverse due to someone behind me apologised at the window that I had missed it to be greeted with a particularly rude girl that spoke to me like a child and proceeded to tell me if I didn’t order where I should I wouldn’t be served in future as people were already having to wait 6 minutes for their order. 30 seconds later received my iced late, really held everyone up didn’t I! Maybe work on your service skills

Miserable staff. Looked like they were packing up and ready to close (which they werent).

Great staff and service. Can't beat the brown toast and a latte!

Slow service could do with a more regular clean

Went in on Saturday, understaffed, order took a while and the tables didn't get cleaned in the 2 hrs I sat in there with my friend 😐

The Sunday staff were really friendly and had a great sense of humour. Definitely my favourite Costa in York 😁

Always great service & great coffee

Very slow service. Every table covered in dirty cups, plates etc. Terrible.

Clean and tidy inside. Only use it if I have to as I don t buy drive through.

Just got a parking ticket for using this place! The coffee really is not worth a £60 fine!

Nice location, friendly staff, very little evident in terms of covid measures for customers.

Refused entry 35 minutes before closed, but others walked in and were served. Only difference being the colour of my skin.

Very friendly staff and tasty drink and cake. 👍

It's like going to any drive throw, give your order, wait in queue pay and get what you ordered. Not a bad place you can also park and go in. Will definitely go again.

Visited on Saturday morning, best Costa Coffee we have had in ages, and very friendly staff.

Best Costa I’ve been to coffee was hot instead of Luke warm staff friendly

Drive through always quick and pleasant

Lovely hot coff on a very rainy day bit steep and bit sweet would give 3.5 if I could

Disappointing that they give estimated times click and collect times, but the staff can't be arsed and don't bother making your coffee.

Yummy frostino and service with a smile at the drive-through

Its a Costa. Good coffee at a reasonable price. Though there are other independent coffee shops that are better a short walk away in the city.

Busy drive thru but coffee was great

Nice egg and mushroom cob with a coffee. Thanks.

Great coffee and friendly staff

Was very disappointed with my coffee today ..although we were told that only sugar free caramel syrup was available for our usual caramel latte I didn't expect it to taste as awful as it did...incredibly disappointed in the taste..just tasted like cheap nasty coffee and sadly as put me off spending money in Costa for a while

Brilliant service. Lovely staff and the Salted Caramel Frostino was very well presented

Drive through is super convenient, especially now. Staff friendly 😉. Otherwise standard Costa!

Service was a bit slow but that I think is due to the fact that they have fewer staff working due to Covid. As always my coffee was great and hubby had a white hot chocolate which he enjoyed

Amazing staff!!best drinks in york!!

Ordered two toasties via drive-thru; noticed my order didn't appear on-screen and the glass on the outdoor price list was obscured by condensation. Pulled around to the paying window, girl on the till didn't say an amount, just pointed the terminal at me so I leaned over and paid contactless with my phone. The amount then pops up on my phone screen; £8. Asked the girl on the till if toasties were £4 each, she says yes and asks if I wanted a receipt. Lily on the till was incredibly rude when taking the order (short with us, abrupt answers) so the whole experience was unsatisfactory. Did she spite us for coming to her window at fifteen-minutes-to-closing? I feel overcharged and underwhelmed. May I also mention that whenever I ask for "extra chocolatey" Hot Chocolate, the request has only been catered for about five times from the thirty or so orders I have made here. Tonight was the final straw.

Service a little slow, understandable with what's going on,but great sausage sandwich, friendly staff. Could do to clear tables more often.

Standard Costa. Nice place and great service.

Great coffee shop with a drive thru lane. Very convenient to pick up a quick drink.

Went for take out, staff were quick to provide our order

Fast service and the staff are always polite x

Comfortable Covid-19 friendly managed spot for a coffee and snack.

Good social distance put into place

I'm a regular drive thru customer here sometimes excellent service, more often it's a VERY long wait-been twice this weekend waited 25 minutes on both occasions, this waiting tine is very common here, even quiet periods you'll wait 10-15 minutes. Not very efficient but better quality than some branches

Ordered on the app, coffee ready to collect in 5 mins 👍

Ordered a soya mocha and a coconut milk honey comb latte. Got a soya cappuccino and a cup or hot coconut milk. Not happy. Drove quite far before noticing. Total waste of money

Great coffee, quick drive through service, this place has been my lockdown /shielding essential journey.

Usual great coffee and enjoyed the new Honeycomb Late especially as it was free with my app! App was easy to use too!

Awesome staff and service 100% recommendations

Good service and friendly staff.

Nice coffee shop. Clean and the staff are nice

Delicious latte and friendly staff. Quick, easy service

Went in early evening on a Sunday. Lovely staff, and as always lovely coffee and food